HP ScanJet Pro 2500 User Guide

HP ScanJet Pro 2500 Manual

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  • HP ScanJet Pro 2500 | User Guide - Page 1
    ScanJet Pro 2500 f1 flatbed scanner User Guide www.hp.com/support
  • HP ScanJet Pro 2500 | User Guide - Page 2
  • HP ScanJet Pro 2500 | User Guide - Page 3
    HP ScanJet Pro 2500 f1 flatbed scanner User Guide
  • HP ScanJet Pro 2500 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP ScanJet Pro 2500 | User Guide - Page 5
    ...9 Product Features ...9 Scanner software (Windows) ...10 HP Scan software ...10 HP Scanner Tools Utility ...10 HP TWAIN ...10 Scanner software (OS X) ...10 Sleep Mode and auto-off settings ...10 2 Use the scanner ...11 Load originals ...11 Document loading tips ...11 Supported paper types ...13
  • HP ScanJet Pro 2500 | User Guide - Page 6
    ...19 Modify shortcuts ...19 Scan by using the HP Scan software (Windows 19 Scan to a picture ( scanner glass ...27 Clean the Automatic Document Feeder scanning strips 28 Introduction ...28 Clean the scanning strips ...28 Clean the rollers ...29 Introduction ...29 Clean the rollers ...29 Replace
  • HP ScanJet Pro 2500 | User Guide - Page 7
    kit ...34 Replace the pick up roller module ...36 Order parts and accessories ...38 4 Solve problems ...39 Basic troubleshooting tips ...40 Test the scanner ...41 Reset the scanner ...42 Scanner installation troubleshooting ...43 Check the cables ...43 Uninstall and then reinstall the HP ScanJet
  • HP ScanJet Pro 2500 | User Guide - Page 8
    Index ...55 vi ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 9
    For more information, go to www.hp.com/support/. Click Troubleshooting. Enter the scanner name (HP ScanJet Pro 2500), and then click Search. HP's all-inclusive help for this product includes the following: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join
  • HP ScanJet Pro 2500 | User Guide - Page 10
    Product views This section describes the physical components of the HP ScanJet Pro 2500. Front view 1 2 3 4 9 8 7 65 1. Paper guides 2. Document input tray 3. Document output tray 4. Scan button 5. Simplex/duplex toggle button and LED indicator 6. Scan shortcut toggle button and LED
  • HP ScanJet Pro 2500 | User Guide - Page 11
    Serial and product numbers The serial and product numbers are located on the bottom of the scanner. CN493D1050 ENWW Product views 3
  • HP ScanJet Pro 2500 | User Guide - Page 12
    Callout 1 2 Name Power button Error LED Indicator Description Press the Power button to power on the scanner. Press and hold the Power button for three seconds to power off the scanner. Indicates an error with the scan. 1 2345678 Callout 1 Name Cancel Button Description Press the cancel button
  • HP ScanJet Pro 2500 | User Guide - Page 13
    to Cloud The selected shortcut will be indicated by the corresponding LED indicator. NOTE: The settings of the shortcuts can be configured in the HP Scan software. Indicates that the Scan to PDF shortcut is selected. Indicates that the Scan to JPEG (picture) shortcut is selected Indicates that the
  • HP ScanJet Pro 2500 | User Guide - Page 14
    Maximum paper weight Minimum paper guiding space Description 50 sheets of Supported operating systems Supported operating systems OS X Yosemite 10.10 Windows 7 Windows 8 Windows 8.1 Windows 10 OS X Mavericks 10.9 Product dimensions Table 1-1 Product dimensions Product HP ScanJet Pro 2500 f1
  • HP ScanJet Pro 2500 | User Guide - Page 15
    AC power HP ScanJet Pro 2500 HP ScanJet Pro 2500 AC110V AC230V Sleep 1.8 W 1.69 W Off 0.2 W 0.16 W On/Ready (Flatbed scanning) 10 Relative humidity Description Operating the scanner: 10° to 35° C (50° to 95° F) Storage: -40° to 65° C (-40° to 149° F) Operating the scanner: 10% to 80%
  • HP ScanJet Pro 2500 | User Guide - Page 16
    , see the Installation Guide that came with the scanner. For additional instructions, go to HP support on the Web. Go to www.hp.com/support for HP's all-inclusive help for the scanner. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates
  • HP ScanJet Pro 2500 | User Guide - Page 17
    Product features Product Features Resolution Memory Environmental features ● 1200 pixels per inch (ppi) for Flatbed scanning ● 600 pixels per inch (ppi) for Automatic Document Feeder scanning 64 MB ● By default, device enters Sleep Mode after 15 minutes of inactivity ● High
  • HP ScanJet Pro 2500 | User Guide - Page 18
    acquire scans. Scanner software (OS X) The HP ScanJet Pro 2500 provides a scanner driver for Mac OS X. This allows the scanner to be used Programs, point to HP, point to ScanJet, point to 2500 f1, and then click Scanner Tools Utility. ● On the Start screen, click to HP Scanner Tools Utility tile.
  • HP ScanJet Pro 2500 | User Guide - Page 19
    describe how to load originals into the document feeder and on the scanner glass. Document loading tips ● The maximum capacity of the document maximum capacity is decreased. TIP: Use the lines on the input tray paper guides to help avoid exceeding the document feeder capacity. ● Be sure that the
  • HP ScanJet Pro 2500 | User Guide - Page 20
    on wrinkled or very lightweight paper), place the document on the flatbed scanner glass. ● Make sure that the hatch on the document feeder is securely latched. ● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any
  • HP ScanJet Pro 2500 | User Guide - Page 21
    sizes for the automatic document feeder: Name Minimum paper size Maximum paper size Description 148 x 89 mm (5.8 x 3.5 in) 3100 x 216 mm (122 x 8.5 in) Supported paper sizes for the flatbed scanner: Name Maximum paper size Description 297.18 x 215.9 mm (11.7 x 8.5 in) ENWW Load originals 13
  • HP ScanJet Pro 2500 | User Guide - Page 22
    Load documents on the scanner glass 1. Open scanner lid. 2. Load the document on the scanner glass face down according to the indicators on the product. 3. Close the scanner lid. The document is now ready to scan. 14 Chapter 2 Use the scanner ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 23
    before loading documents ● Load same-sized documents Introduction This document provides instructions on how to load documents into the Automatic Document Feeder (ADF) input tray of an HP ScanJet Flatbed Scanner. Required guidelines before loading documents Before loading the documents in the ADF
  • HP ScanJet Pro 2500 | User Guide - Page 24
    : When loading small documents like checks, place the longest edge parallel to the paper width guides. Figure 2-2 Adjust paper guides Load same-sized documents NOTE: To scan fragile documents (such as photos or documents on pages to align the edges of the document pages. 16 Chapter 2 Use the scanner
  • HP ScanJet Pro 2500 | User Guide - Page 25
    into the ADF input tray. Figure 2-3 Load same-sized pages in the ADF input tray 3. Adjust the paper guides to the width of the document. NOTE: Make sure not to push the paper guides so tightly as they bend the documents. The documents are now ready to be scanned. Load originals 17
  • HP ScanJet Pro 2500 | User Guide - Page 26
    control panel, follow these steps: 1. Load the originals in the document feeder or flatbed scanner glass. 2. Press the Toggle button to select a scan shortcut. 3. Press the scanning tasks. ● Use HP Scan software to set up and modify shortcuts. ● Use the HP Scanner Tools Utility to create shortcuts
  • HP ScanJet Pro 2500 | User Guide - Page 27
    then click Scan. Click Cancel to stop the scan. Scan to a picture (Windows) 1. Load the document into the document feeder or place on flatbed scanner glass. 2. Open HP Scan Software. 3. Select Save as JPEG or Email as JPEG and click Scan. 4. Or, choose any other scan shortcut and select Photo from
  • HP ScanJet Pro 2500 | User Guide - Page 28
    : To scan to email, make sure there is an Internet connection. 1. Load the document into the document feeder or on the flatbed scanner glass according to the indicators. 2. Open HP Scan Software. 3. Select Email as PDF or Email as JPEG and click Scan. 4. Or, choose any other scan shortcut and select
  • HP ScanJet Pro 2500 | User Guide - Page 29
    (14 in). Automatically detect page size (Windows) By default, the scanner will automatically detect your page size using the Auto Detect Size option, the TWAIN user interface to automatically detect color when scanning from non-HP scanning software. Scan using text-enhanced black and white mode (
  • HP ScanJet Pro 2500 | User Guide - Page 30
    a scan through the optional I.R.I.S. ReadIris Pro software and then save the OCR-processed can scan the document to a file and manually attach it to an email, or you scanner. NOTE: The HP software does not support TWAIN scanning. If your application has import or acquire functions but your HP scanner
  • HP ScanJet Pro 2500 | User Guide - Page 31
    system requirements. To view minimum and recommended system requirements, see www.hp.com, and then search for the scanner model plus the word specifications. ● Saving a scanned image to a lightweight paper), place the document face down on the flatbed scanner glass. ENWW Scanning tips 23
  • HP ScanJet Pro 2500 | User Guide - Page 32
    24 Chapter 2 Use the scanner ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 33
    This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● HP Scanner Tools Utility Maintenance tab (Windows) ● HP Utility (Mac OS X) ● Clean the product ● Replace parts ● Order parts and accessories ENWW 25
  • HP ScanJet Pro 2500 | User Guide - Page 34
    Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. The HP Scanner Tools Utility provides the ability to record scanner maintenance and change the setting for maintenance alerts. HP Utility (Mac OS X) Use HP Utility to manage settings for
  • HP ScanJet Pro 2500 | User Guide - Page 35
    , or carbon tetrachloride as these chemicals can damage the scanning glass. Avoid using isopropyl alcohol as it can leave streaks on the glass. Clean the scanner glass To clean the scanning glass, follow these steps: 1. Lift up the document feeder. ENWW Clean the product 27
  • HP ScanJet Pro 2500 | User Guide - Page 36
    spray the glass cleaner on a clean, lint-free cloth, and then thoroughly clean the flatbed scanner glass. CAUTION: Do not spray the glass cleaner directly on the scanner glass as this might cause permanent damage. 3. Dry the scanner glass with a dry, soft, lint-free cloth. NOTE: Make sure to dry the
  • HP ScanJet Pro 2500 | User Guide - Page 37
    , and then press the Power button to turn on the scanner. The scanner is now ready to use. Clean the rollers ● Introduction ● Clean the rollers Introduction The rollers may need to be cleaned under the following conditions: ● The HP Scanner Tools Utility indicates that cleaning is needed. ● The
  • HP ScanJet Pro 2500 | User Guide - Page 38
    2. Open the document feeder hatch. 3. Using a clean, lint-free cloth moistened with distilled or clean tap water, wipe the separation roller from right to left. Rotate the roller a full 360 degrees to ensure the entire roller surface is cleaned. 30 Chapter 3 Care and maintenance
  • HP ScanJet Pro 2500 | User Guide - Page 39
    , and then reconnect the USB cable and power supply to the scanner. 6. Press the Power button to turn on the scanner, and then update the scanner maintenance history: ● Open the HP Scanner Tools Utility. ● Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and update
  • HP ScanJet Pro 2500 | User Guide - Page 40
    scanner is not working correctly. The HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation roller ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these parts. Replace the roller
  • HP ScanJet Pro 2500 | User Guide - Page 41
    3. Release the roller cover hook. 4. Rotate the roller cover to remove. 5. Replace the roller cover as described in the instructions that were included with the replacement kit. 6. Close the document feeder hatch. Reconnect the USB cable and power supply to the scanner. Scanner is now ready to use
  • HP ScanJet Pro 2500 | User Guide - Page 42
    the pickup module and separation roller every 30,000 scans. Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which depends on many conditions and might be sooner than this replacement interval. NOTE: The roller replacement kit is a consumable and is not covered
  • HP ScanJet Pro 2500 | User Guide - Page 43
    3. Release the roller cover hook, and then rotate the roller cover to remove. 4. Remove and replace the roller as described in the instructions that were included with the replacement kit. ENWW Replace parts 35
  • HP ScanJet Pro 2500 | User Guide - Page 44
    turn on the scanner: 6. Windows: Update the scanner maintenance history. a. Open the HP Scanner Tools Utility. b. Under Record Replacement, click Record & Replacement to log this replacement activity and update the roller replacement history. Replace the pick up roller module To replace the pick up
  • HP ScanJet Pro 2500 | User Guide - Page 45
    3. Press the hook on the right side of the gear shaft to remove. ENWW Replace parts 37
  • HP ScanJet Pro 2500 | User Guide - Page 46
    USB cable and power supply to the scanner. The scanner is now ready to use. Order parts and accessories To order maintenance parts for the scanner, see the HP scanner parts Web site at www.hp.com/buy/parts. Item HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit Part number L2748A#101 38 Chapter
  • HP ScanJet Pro 2500 | User Guide - Page 47
    4 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used. ENWW 39
  • HP ScanJet Pro 2500 | User Guide - Page 48
    , and then turn on the scanner. ● Make sure the document feeder hatch is closed. ● Restart the computer. If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware
  • HP ScanJet Pro 2500 | User Guide - Page 49
    the Power button to turn off the scanner, disconnect the power supply from the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power button to turn on the scanner, and then turn on the computer. 4. Try
  • HP ScanJet Pro 2500 | User Guide - Page 50
    and HP Scanner Tools Utility, if they are open. 2. Press the Power button to turn off the scanner, and then disconnect the power supply from the scanner. 3. Wait 30 seconds. 4. Reconnect the power supply, and then press the Power button to turn on the scanner. 42 Chapter 4 Solve problems ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 51
    troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem
  • HP ScanJet Pro 2500 | User Guide - Page 52
    ● Clear jams from the scanner paper path ● An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path To clear a example, paper, staples, or clips) from the paper path. 5. Inspect the rollers in the document feeder hatch, and remove any visible debris. 6. Remove any
  • HP ScanJet Pro 2500 | User Guide - Page 53
    7. Close the document feeder hatch. 8. Reload all originals in the document feeder and scan again. An item loaded in the scanner jams repeatedly ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive
  • HP ScanJet Pro 2500 | User Guide - Page 54
    properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ● The document feeder or scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds still occur, replace the rollers. Paper does not feed from the scanner
  • HP ScanJet Pro 2500 | User Guide - Page 55
    problems Scanned images are not straight ● Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides to a text image, set Image Correction to Manual and use the Threshold slider bar to adjust the
  • HP ScanJet Pro 2500 | User Guide - Page 56
    Scanner operation problems ● Connection issues ● Buttons are not working properly ● Scanning performance issues 48 Chapter 4 Solve problems ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 57
    work, uninstall and then reinstall the HP ScanJet drivers and tools: - HP ScanJet Pro 2500 - HP Scan Buttons are not working properly Scanner buttons are not working correctly After each step, press the Scan button. to see if it is working correctly. If the problem persists, proceed with the next
  • HP ScanJet Pro 2500 | User Guide - Page 58
    not scan right away Make sure the document feeder hatch is closed, and that the scanner is turned on. Scanner scans only one side of a two-sided page Verify that the selected scan shortcut time, consider scanning fewer pages at a time to create more, smaller files. 50 Chapter 4 Solve problems ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 59
    supply might be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the above items, follow these steps: 1. Press the Power button to turn off the scanner, and then disconnect the power supply from the scanner. 2. Wait 30 seconds. 3. Reconnect the power
  • HP ScanJet Pro 2500 | User Guide - Page 60
    To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the scanner after: drop-down list. Mac OS X: Use HP Utility to change these defaults. 52 Chapter 4 Solve problems ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 61
    Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or
  • HP ScanJet Pro 2500 | User Guide - Page 62
    54 Chapter 4 Solve problems ENWW
  • HP ScanJet Pro 2500 | User Guide - Page 63
    , locating 2 online support 53 order roller replacement kit 32, 34, 36 supplies 38 output tray locating 2 P pages missing, troubleshoot 50 pages out of order 50 paper jams 45 misfeeds 46 not feeding 46 supported types 13 troubleshoot 46 paper guides, locating 2 paper path feeding problems 44 parts
  • HP ScanJet Pro 2500 | User Guide - Page 64
    product auto-off 10 Sleep Mode 10 product info 1 R replace roller 34 replace roller and separation pad 32, 36 reset scanner 42 roller replace 32, 34, 36 S scan feeding problems 44 files too large 50 fragile items 23 from HP Scan Extended 19 originals 14 Scan button 4 scan profiles 18 scan to cloud
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ScanJet Pro 2500 f1
fl
atbed scanner
www.hp.com/support
User Guide