HP ScanJet Pro 3000 User Guide

HP ScanJet Pro 3000 Manual

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  • HP ScanJet Pro 3000 | User Guide - Page 1
    HP Scanjet Pro 3000 s2 User Guide
  • HP ScanJet Pro 3000 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP ScanJet Pro 3000 | User Guide - Page 3
    view ...4 About scan shortcuts ...5 Scanner software ...5 Scanner software (Windows 5 HP Easy Scan software 5 HP Scanner Tools Utility 7 HP TWAIN ...7 Scanner software (Mac) ...7 Sleep Mode and auto-off settings ...8 HP EveryPage Ultrasonic (Windows 9 2 Use the scanner ...10 Load originals ...10
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    roller and separation pad 27 4 Troubleshooting ...28 Basic troubleshooting tips ...29 Scanner installation troubleshooting 30 Check the cables ...30 Uninstall and then reinstall the HP Scanjet drivers and tools (Windows 30 Scanner initialization or hardware problems 32 Check the USB connection
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    buttons are not working correctly 40 Scanner paper path problems ...41 Paper jamming, skewing, misfeeds, or multiple-page feeds 41 Scanning fragile originals 41 Paper does not feed from the scanner 41 Originals are curling up in the scanner output tray 42 The bottom of the scanned image is
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    vi ENWW
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    1 Product basics This User Guide covers what you need to know about using the HP Scanjet Pro 3000 s2 scanner. ● Product features ● Product walkaround ● About scan shortcuts ● Scanner software ● Sleep Mode and auto-off settings ● HP EveryPage Ultrasonic (Windows) ENWW 1
  • HP ScanJet Pro 3000 | User Guide - Page 8
    ● Document feeder: Holds up to 50 sheets of 75 g/m2 (20 lb) paper ● Two-sided scanning: Two-sided documents scan in a single pass ● HP EveryPage Ultrasonic: Detects when multiple pages feed through simultaneously ● By default, device enters Sleep Mode after 15 minutes of inactivity ● High content of
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    Product walkaround This section describes the physical components of the HP Scanjet Pro 3000 s2. Front view 1 Document output tray with extension 2 Document input tray with extensions 3 Paper guides 4 Document feeder latch 5 Control panel ENWW Product walkaround 3
  • HP ScanJet Pro 3000 | User Guide - Page 10
    button Scan button Cancel button Power LED Back view Description Press the Power button to power on the scanner. Press and hold the Power button for three seconds to power off the scanner. Press the Scan button to initiate a scan. Press the Cancel button to cancel a scan in progress. When lit
  • HP ScanJet Pro 3000 | User Guide - Page 11
    Windows and Mac operating systems. Scanner software (Windows) The HP Scanjet Pro 3000 s2 comes with a variety of Windows scanning software and drivers, including HP Easy Scan, EMC ISIS, HP Scanner Tools Utility, and HP TWAIN. HP Easy Scan software HP Easy Scan guides you through the scanning process
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    ● Reorganize or delete pages ● Complete the scan and process the document 6 Chapter 1 Product basics ENWW
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    way, so consult the software documentation for details on how to acquire scans. Scanner software (Mac) The HP Scanjet Pro 3000 s2 provides a scanner driver for Mac OS. This allows you to use your scanner with an ICA-compliant application, including the Image Capture and Preview applications that
  • HP ScanJet Pro 3000 | User Guide - Page 14
    XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 3000 s2, and then click Scanner Tools Utility. ● Windows 8: On the Start screen, click the HP Scanner Tools Utility tile. 2. Click the Settings tab, and then select the appropriate sleep
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    solution can detect when multiple pages feed through the scanner at the same time using HP EveryPage Ultrasonic. With this technology, you can also recover from multi-feed errors without losing the pages that you have already scanned. When a multi-feed
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    is decreased. TIP: Use the lines on the input tray paper guides to help you to not exceed the document feeder capacity. ● The 34 in) 49 g/m2 to 120 g/m2 (13 lb to 32 lb) ● The scanner document feeder can process cards that meet the following specifications: Minimum size: Maximum size: Minimum
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    is smaller than 74 mm (2.9 in) in one dimension (such as business cards), place the pages with the short side parallel to the paper guides. ● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear, heavyweight document sleeve no
  • HP ScanJet Pro 3000 | User Guide - Page 18
    Load documents 1. Open the scanner lid. 2. Extend the document input and output trays. a. Lift up on the document input tray extension (1), and then flip up the hinged up the hinged extension flap. TIP: You can scan with the output tray closed, as shown below. 12 Chapter 2 Use the scanner ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 19
    , which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original yet not restrict paper feeding. 4. Fan the stack of document pages to ensure that the pages do
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    with a leading edge that has been folded or frayed. 7. Verify that the paper guides are aligned with the edges of the stack. Load cards To load cards into the parallel to the paper guides. 2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. 14
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    topics describe how to use the scanning software. How to get software updates For the latest software updates, see www.hp.com/support, select your location, click Drivers & Software, and then search on your product name or number. Windows software The following topics describe how to scan using
  • HP ScanJet Pro 3000 | User Guide - Page 22
    only contain scanner settings) for use with non-HP software applications. View scan shortcuts To view the existing scan shortcuts, start HP Easy Scan by HP, point to Scanjet, point to 3000 s2, and then click HP Easy Scan. ● Windows 8: On the Start screen, click the HP Easy Scan tile. TIP: If HP
  • HP ScanJet Pro 3000 | User Guide - Page 23
    then make your selections. 5. When you have finished selecting scan shortcut settings, click Save to save the new shortcut. For more information, see the HP Easy Scan Help. Import and export scan shortcuts Shortcuts can be exported into and imported from an XML file so that administrators can set up
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    Click Save. HP EveryPage Ultrasonic HP EveryPage Ultrasonic stops the scan process if it senses that multiple pages are fed into the scanner at one output. However, you can initiate a scan through the optional I.R.I.S. ReadIris Pro software and then save the OCR-processed scan results to a file. To
  • HP ScanJet Pro 3000 | User Guide - Page 25
    you can scan the document to a file and manually attach it to an email, or you can scanner. NOTE: The HP software does not support TWAIN scanning. If your application has import or acquire functions but your HP scanner is not listed, the application might only be searching for scanners that support
  • HP ScanJet Pro 3000 | User Guide - Page 26
    This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● HP Scanner Tools Utility Maintenance tab (Windows) ● HP Utility (Mac) ● Order maintenance and scanning supplies ● Clean the scanning strips ● Clean
  • HP ScanJet Pro 3000 | User Guide - Page 27
    the control panel, and to modify shortcut settings. Order maintenance and scanning supplies You can purchase maintenance parts for your scanner. 1. See the HP scanner parts Web site at www.hp.com/buy/parts. 2. If prompted, select your language, and then click the arrow to the right of the language
  • HP ScanJet Pro 3000 | User Guide - Page 28
    on both sides of the document feeder hatch at the same time to close the hatch, reconnect the USB cable and power supply to the scanner, and then press the Power ( ) button to turn on the
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    . To clean the paper path, follow these steps: 1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to . 4. Windows: Launch the HP Scanner Tools Utility, and then click Maintenance. 5. Feed the cloth through the scanner. Windows: Under Clean Paper Path
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    cleaning activity and update the paper path cleaning history. Clean the rollers Clean the rollers under the following conditions: ● Windows: The HP Scanner Tools Utility indicates that cleaning is needed. ● You experience repeated document jams. ● The document feeder does not pull pages into the
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    roller cover, and then grasp the tab firmly and pull forward to open the feed roller cover and expose the upper feed rollers. 4. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with distilled water or clean tap water, wipe the feed rollers on both sides of
  • HP ScanJet Pro 3000 | User Guide - Page 32
    the hatch, and then reconnect the USB cable and power supply to the scanner. 6. Press the Power ( ) button to turn on the scanner. 7. Windows: Update the scanner maintenance history. a. Launch the HP Scanner Tools Utility, and then click the Maintenance tab. b. Under Record Cleaning Rollers, click
  • HP ScanJet Pro 3000 | User Guide - Page 33
    100,000 scans. Windows: The HP Scanner Tools Utility can remind you when service is needed, which depends on many conditions and might be sooner than this replacement interval. The roller replacement kit contains a roller, a separation pad, and replacement instructions; you should always replace the
  • HP ScanJet Pro 3000 | User Guide - Page 34
    4 Troubleshooting This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program that you are using. 28 Chapter 4 Troubleshooting ENWW
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    the computer. If you continue to have problems, it is possible that your HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for your scanner. ENWW Basic troubleshooting tips 29
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    troubleshooting information, see www.hp.com/support, select your country/region, and then use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP Scanjet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem
  • HP ScanJet Pro 3000 | User Guide - Page 37
    4. Use the HP scanning software CD that came with the scanner to reinstall the HP Scanjet drivers and tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. ENWW Scanner installation troubleshooting 31
  • HP ScanJet Pro 3000 | User Guide - Page 38
    Scanner initialization or hardware problems ● Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly 32 Chapter 4 Troubleshooting ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 39
    7, and Windows 8, the Programs and Features tool) to uninstall the following applications: ◦ HP Scanjet 3000 s2 ◦ HP Scanjet 3000 s2 ISIS ◦ HP Easy Scan Reinstall the applications using the HP scanning software CD that came with your scanner. ENWW Scanner initialization or hardware problems 33
  • HP ScanJet Pro 3000 | User Guide - Page 40
    is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the above items, follow these steps: 1. Press the Power ( ) , and then press the Power ( ) button to turn on the scanner. 34 Chapter 4 Troubleshooting ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 41
    power supply might be defective. Contact www.hp.com/support for assistance. 3. Unplug the power HP Scanjet 3000 s2 ● HP Scanjet 3000 s2 ISIS ● HP Easy Scan 6. Reinstall the applications using the HP scanning software CD that came with your scanner. ENWW Scanner initialization or hardware problems
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    Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● Scanner does not scan right away ● Scanner scans only one supply might be defective. Contact www.hp.com/support for assistance. Scanner keeps turning off By default, the scanner will enter Sleep Mode after 15 minutes
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    scanner after: drop-down list. Mac: Use HP Utility to change these defaults. Scanner does not scan right away Make sure the document feeder hatch is closed, and that the scanner is turned on. Scanner in the scanner paper path and make sure the paper width guides are positioned appropriately
  • HP ScanJet Pro 3000 | User Guide - Page 44
    system requirements, see www.hp.com, and then search on your scanner model plus the word specifications Manual and use the Threshold slider bar to adjust the threshold. Scanned images are not straight ● Verify that the document feeder guides are centered on the scanner Troubleshooting ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 45
    with distilled water or clean tap water. Scan files are too large ● Most scanning software, including HP Easy Scan, allows you to select a smaller file size when selecting the output file type. For scanning fewer pages at a time to create more, smaller files. ENWW Scanner operation problems 39
  • HP ScanJet Pro 3000 | User Guide - Page 46
    accessibility" for more information). 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer. 5. If the problem still persists, there may be a problem with the control panel. Contact HP Support at www.hp.com/support. 40 Chapter 4 Troubleshooting ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 47
    problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the
  • HP ScanJet Pro 3000 | User Guide - Page 48
    problem with the scanner hardware might exist. Follow this procedure to test the scanner: 1. Ensure that the power supply is securely connected between the scanner step. For information on cleaning the scanner, see the Care and maintenance section of the User Guide. ● Check that the originals are
  • HP ScanJet Pro 3000 | User Guide - Page 49
    adhesive notes on the original that must be removed. ● Make sure the paper guides touch the edges of the original. Clear jams from the scanner paper path To clear a paper jam, complete these steps: 1. Remove any originals in the document feeder and scan again. ENWW Scanner paper path problems 43
  • HP ScanJet Pro 3000 | User Guide - Page 50
    5 Product accessibility Windows: You have the ability to enable and disable the control panel Scan ( ) button using the button settings feature in HP Easy Scan. NOTE: You must have administrative privileges on the computer to perform this task. 44 Chapter 5 Product accessibility ENWW
  • HP ScanJet Pro 3000 | User Guide - Page 51
    for your scanner. ● Scanner specifications ● Document feeder specifications ● Environmental specifications ● Disposal of Waste Equipment by Users ● Electronic hardware recycling ● Chemical substances ● Regulatory information ● Energy information ● Important safety instructions ● Restriction on
  • HP ScanJet Pro 3000 | User Guide - Page 52
    software CD. System requirements To view minimum and recommended system requirements, see www.hp.com, and then search on your scanner model plus the word specifications. Document feeder specifications Name Input tray capacity Minimum paper size Maximum paper size Minimum paper weight Maximum
  • HP ScanJet Pro 3000 | User Guide - Page 53
    report for this product can be found at www.hp.com/go/reach. Regulatory information Additional regulatory information about your scanner can be found in the HP Scanjet Pro 3000 s2 regulatory supplement pdf file on the HP scanning software CD. Regulatory Model Identification Number: For regulatory
  • HP ScanJet Pro 3000 | User Guide - Page 54
    hp.com/go/ energystar Important safety instructions Read all these instructions, and follow all warnings and instructions marked on the scanner attempt to repair the AC adapter, scanner, or scanner option by yourself except as specifically explained in the scanner's guides. ● Do not insert objects
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    the scanner and the AC adapter, and refer servicing to qualified service personnel not covered by the operating instructions.) ● Unplug the scanner and the AC adapter before HP products ● HP's commitment to the environment ● HP's environmental management system ● Product restricted material: This HP
  • HP ScanJet Pro 3000 | User Guide - Page 56
    Hewlett-Packard limited warranty statement HP Scanjet Pro 3000 s2 scanner Model 3000 s2 Asia/Pacific 1 year Americas 1 year Europe/Middle East/Africa 1 year 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and
  • HP ScanJet Pro 3000 | User Guide - Page 57
    states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN
  • HP ScanJet Pro 3000 | User Guide - Page 58
    46 I import shortcuts 17 input and output trays locating 3 install software troubleshoot 30 J jams troubleshoot 43 L lines troubleshoot 39 M Mac software 7 maintenance clean paper path 23 clean rollers 24 HP Scanner Tools Utility Maintenance tab 21 manage power settings 36 media jams 43 misfeeds
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    36 power supply troubleshoot cable 30 product auto-off 8 Sleep Mode 8 product accessibility 44 product info 1 programs scan from 15 R replace roller and separation pad 27 reset scanner 34 resolution 2 roller replace 27 rollers clean 24 S safety instructions 48 scan cards 14 feeding problems 41 files
  • HP ScanJet Pro 3000 | User Guide - Page 60
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HP Scanjet Pro 3000 s2
User Guide