HP ScanJet Pro 4500 User Guide

HP ScanJet Pro 4500 Manual

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  • HP ScanJet Pro 4500 | User Guide - Page 1
    ScanJet Pro 4500 fn1 Network Scanner User Guide ScanJet Pro 4500 f1 www.hp.com/support/sj4500fn1
  • HP ScanJet Pro 4500 | User Guide - Page 2
  • HP ScanJet Pro 4500 | User Guide - Page 3
    HP ScanJet Pro 4500 fn1 Network Scanner User Guide
  • HP ScanJet Pro 4500 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP ScanJet Pro 4500 | User Guide - Page 5
    2 Product specifications ...5 Technical specifications ...5 Supported operating systems ...6 Product dimensions ...6 Power Scanner software (Windows) ...10 HP Scan software ...10 HP Scanner Tools Utility ...10 HP TWAIN ...10 ISIS ...10 WIA ...10 Scanner software (OS X) ...11 HP Easy Scan ...11 HP
  • HP ScanJet Pro 4500 | User Guide - Page 6
    17 Load documents on the scanner glass 18 Start a scan from the hardware ...19 Scan to a computer ...19 Scan to a network location ...19 Use the using other scan software (Windows 24 Use the scanning software (OS X) ...25 HP Easy Scan (OS X) ...25 Scan from other applications (OS X 25 Mobile
  • HP ScanJet Pro 4500 | User Guide - Page 7
    maintenance and scanning supplies ...34 5 Solve problems ...35 Basic troubleshooting tips ...36 Test the scanner ...37 Reset the scanner ...38 Scanner installation troubleshooting ...39 Check the cables ...39 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 39 Power issues
  • HP ScanJet Pro 4500 | User Guide - Page 8
    scanner buttons are not working as expected ...49 Scanning performance issues ...49 Scanner does not scan immediately 49 Scanner is scanning items very slowly 49 Scanner ) (Windows 50 E-mail problems ...51 Validate the SMTP gateway address 51 Additional troubleshooting ...52 Index ...53 vi ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 9
    , go to www.hp.com/support/. Click Troubleshooting. Enter the scanner name (HP ScanJet Pro 4500 fn1 network scanner), and then click Search. HP's all-inclusive help for this product includes the following: ● Install and configure ● Learn and use ● Solve problems ● Download software updates
  • HP ScanJet Pro 4500 | User Guide - Page 10
    1. Paper guides 2. Document input tray 3. Output stopper 4. Document output tray 5. Touch panel Back view 1 23 1. LAN port 2. USB port 3. Power connector Serial number and product number location The serial and product numbers are located on the bottom of the scanner. Figure 1-1 Serial number and
  • HP ScanJet Pro 4500 | User Guide - Page 11
    computer Starts a scan to an email address Starts a scan to a network folder Network connection status Settings Buttons on the touch panel Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off. 3 4 2 5 1 ? ScanJet Pro 4500 f1 ENWW Product views 3
  • HP ScanJet Pro 4500 | User Guide - Page 12
    Callout 1 2 3 4 5 Name ? Touch panel Description Help Home Back Power/Sleep 4 Chapter 1 Product overview ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 13
    specifications Automatic document feeder specifications: Name Input tray capacity Minimum paper size Maximum paper size Minimum paper weight Maximum paper weight Minimum paper guiding space Description 50 sheets of 75g/m2 (20 lb) 148 x 51 mm (5.8 x 2 in) 3100 x 216 mm (122 x 8.5 in) 45 g/m2 (12 lb
  • HP ScanJet Pro 4500 | User Guide - Page 14
    Supported operating systems Windows 7 Windows 8 Windows 8.1 Windows 10 OS X El Capitan 10.11 Product dimensions Table 2-1 Product dimensions Product HP ScanJet Pro 4500 fn1 56 A, 50 W. Name Temperature Description Operating the scanner: 10° to 35° C (50° to 95° F) Storage: -40
  • HP ScanJet Pro 4500 | User Guide - Page 15
    Name Relative humidity Description Operating the scanner: 15% to 80% non-condensing 10° to 35° C (50° to 95° F) Storage: up to 90% at 30° to 60° C (86° to 149° F) ENWW Operating environment range 7
  • HP ScanJet Pro 4500 | User Guide - Page 16
    , see the Installation Guide that came with the scanner. For additional instructions, go to HP support on the Web. Go to www.hp.com/support for HP's all-inclusive help for the scanner. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates
  • HP ScanJet Pro 4500 | User Guide - Page 17
    STAR® qualified ● Document feeder: Holds up to 50 sheets of 75 g/m2 (20 lb) paper ● Two-sided scanning: Two-sided documents scan in a single pass ● HP EveryPage Ultrasonic: Detects when multiple pages feed through simultaneously ENWW Product Features 9
  • HP ScanJet Pro 4500 | User Guide - Page 18
    (Windows) The HP ScanJet Pro 4500 fn1 comes with a variety of Windows scanning software and drivers, including HP Scan. HP Scan software Perform scans using your HP ScanJet Pro 4500 fn1 scanner. HP Scanner Tools Utility Use the HP Scanner Tools Utility to search the scanner's power management
  • HP ScanJet Pro 4500 | User Guide - Page 19
    scanner usage, maintenance history, and notifies the user when maintenance is due. The notification displays in HP Utility when the Maintenance pane is selected. Embedded Web Server The product is equipped with an Embedded Web Server, which provides access to information about product and network
  • HP ScanJet Pro 4500 | User Guide - Page 20
    12 Chapter 2 Product specifications ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 21
    topics describe how to load and scan originals. Load originals The following topics describe how to load originals into the document feeder and on the scanner glass. Document loading tips ● The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using heavier paper
  • HP ScanJet Pro 4500 | User Guide - Page 22
    or very lightweight paper), place the document on the flatbed scanner glass. ● Make sure that the hatch on the document feeder is securely latched. ● Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any clearance
  • HP ScanJet Pro 4500 | User Guide - Page 23
    feeder: Name Minimum paper size Maximum paper size Description 148 x 51 mm (5.8 x 2 in) 216 x 356 mm (8.5 x 14 in) Supported paper sizes for the flatbed scanner: Name Maximum paper size Description 216 x 356 mm (8.5 x 14 in) Size and dimensions U.S.-Letter: 215.9 mm x 279.4 mm (8.5 inches
  • HP ScanJet Pro 4500 | User Guide - Page 24
    instructions on how to load same-sized and mixed-sized documents into the Automatic Document Feeder (ADF) input tray of an HP ScanJet flatbed scanner paper type and size in the ADF input tray. Refer to the Supported paper types section for paper capacities and capabilities. ● Smooth any folds or
  • HP ScanJet Pro 4500 | User Guide - Page 25
    parallel to the paper width guides. Figure 3-2 Adjust paper guides ScanJet Pro 4500 f1 Method to load documents Determine the type of documents to load in the ADF input tray, and then use one of the following methods: ● Load same-sized documents ● Load documents on the scanner glass NOTE: To scan
  • HP ScanJet Pro 4500 | User Guide - Page 26
    the ADF input tray ScanJet Pro 4500 f1 3. Adjust the paper guides to the width of the document. NOTE: Make sure not to push the paper guides so tightly as they bend the documents. The documents are now ready to be scanned. Load documents on the scanner glass 1. Open scanner lid. 2. Load the document
  • HP ScanJet Pro 4500 | User Guide - Page 27
    scanner touch panel. 3. The scanner displays a list of computers that have the HP software installed and are enabled to receive scans from the scanner. not on the scanner glass, the scanner will scan from the automatic document feeder. Scan to a network location To scan to a network location, follow
  • HP ScanJet Pro 4500 | User Guide - Page 28
    File Type drop down list, and then click Scan. Scan to a PDF (Windows) 1. Load the document into the document feeder or place on flatbed scanner glass. 2. Open HP Scan Software. 3. Select Save as PDF or Email as PDF, and then click Scan. -orChoose any other scan shortcut and select PDF from the
  • HP ScanJet Pro 4500 | User Guide - Page 29
    Scan text for editing (OCR) (Windows) The HP scanner software uses optical character recognition (OCR) to convert text on a page to text that can be edited on a computer. The OCR software comes with the HP Scan and ReadIris Pro software. For information about using the OCR software, see scan text
  • HP ScanJet Pro 4500 | User Guide - Page 30
    can be scanned when using a long or extra-long page setting. If the scanner is set to scan long or extra-long pages, it will scan one page at or WIA user interface to enable multi-feed detection when scanning from non-HP software. Everyday Scan The Everyday Scan shortcut allows users to define and
  • HP ScanJet Pro 4500 | User Guide - Page 31
    save the colors. Only the color dropout options available for your scanner are selectable. For information about the color dropout settings, see the or WIA user interface to automatically detect color when scanning from non-HP scanning software. Scan using text-enhanced black and white mode (Windows
  • HP ScanJet Pro 4500 | User Guide - Page 32
    by using other scan software (Windows) The following third-party applications are also supported by the HP ScanJet Pro 4500 fn1 network scanner: ● Readiris Pro-OCR application. ● Cardiris-Business card application. ● Third party applications that support TWAIN, ISIS, and WIA. 24 Chapter 3 Use the
  • HP ScanJet Pro 4500 | User Guide - Page 33
    , double click the HP Easy Scan icon. 3. Confirm that ScanJet Pro 4500 fn1 is the selected scanner. 4. Select a HP scanner is not listed, the application might only be searching for scanners that support TWAIN. Mobile scan HP offers multiple mobile solutions to enable easy scanning to an HP Scanner
  • HP ScanJet Pro 4500 | User Guide - Page 34
    Scanning fragile originals To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in face down on the flatbed scanner glass. 26 Chapter 3 Use the scanner ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 35
    4 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● Test and calibrate the touch screen ● Clean the product ● Replace parts ● Order maintenance and scanning supplies ENWW 27
  • HP ScanJet Pro 4500 | User Guide - Page 36
    the touch screen, do the following: 1. Select Settings. 2. Select Display. 3. Scroll down and select Screen Recalibration. 4. Follow the on screen instructions to perform the calibration. 5. Recalibration complete will display when the process is completed. 28 Chapter 4 Care and maintenance ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 37
    necessary depends on several factors, including the amount of use and the environment. Perform routine cleaning as necessary. Clean the scanner glass Clean the scanner glass periodically, including any time dust or debris is present. Make sure to have the following items before cleaning: ● Clean
  • HP ScanJet Pro 4500 | User Guide - Page 38
    strips To clean the scanning strip components, follow these steps: 1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner. 2. Lift up the document feeder. 3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed
  • HP ScanJet Pro 4500 | User Guide - Page 39
    or Touch Panel, or if the scanner is not working correctly. The HP ScanJet Pro 4500 fn1 ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation rollers ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these
  • HP ScanJet Pro 4500 | User Guide - Page 40
    2. Open the document feeder hatch. ScanJet Pro 4500 f1 3. Squeeze the tabs on the sides of the roller cover, and then lift it up the roller cover to remove. ScanJet Pro 4500 f1 32 Chapter 4 Care and maintenance ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 41
    4. Remove and replace the rollers as described in the instructions included with the replacement kit. 5. Replace the roller cover, and then continue with replacing the pick up roller module. Replace the pick up roller module 1.
  • HP ScanJet Pro 4500 | User Guide - Page 42
    the holder, and then remove the roller module. ScanJet Pro 4500 f1 3. Replace the pickup roller module as described in the instructions included with the replacement kit. 4. Close document feeder hatch. Reconnect the USB cable and power supply to the scanner. 5. Press the Power button to turn on the
  • HP ScanJet Pro 4500 | User Guide - Page 43
    5 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used. ENWW 35
  • HP ScanJet Pro 4500 | User Guide - Page 44
    feeder hatch is closed. ● Restart the computer. If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for the scanner. 36 Chapter 5 Solve
  • HP ScanJet Pro 4500 | User Guide - Page 45
    the Power button to turn off the scanner, disconnect the power supply from the scanner, and then turn off the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to the scanner, press the Power button to turn on the scanner, and then turn on the computer. 4. Try
  • HP ScanJet Pro 4500 | User Guide - Page 46
    Reset the scanner To reset the scanner, follow these steps: 1. Close the HP Scan Software if it is open. 2. Press the Setting icon on the touch panel, press Reset and then select Reset. 3. Wait 30 seconds. The scanner resets. 38 Chapter 5 Solve problems ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 47
    Panel and use the Add/Remove tool (in Windows 7, Windows 8, Windows 8.1, and Windows 10 use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 4500 fn1 network scanner ● HP Scan 3. Restart the computer. ENWW Scanner installation troubleshooting 39
  • HP ScanJet Pro 4500 | User Guide - Page 48
    4. Reinstall the HP ScanJet Drivers and Tools. ● Turn off the scanner, wait 30 seconds, and then turn on the scanner. The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect
  • HP ScanJet Pro 4500 | User Guide - Page 49
    supply might be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the above items, follow these steps: 1. Press the Power button to turn off the scanner, and then disconnect the power supply from the scanner. 2. Wait 30 seconds. 3. Reconnect the power
  • HP ScanJet Pro 4500 | User Guide - Page 50
    scanner jams repeatedly Clear paper jams in the automatic document feeder (ADF) To clear a paper jam, complete these steps: 1. Remove any pages from the document feeder. 2. Pull up the document feeder hatch to open. ScanJet Pro 4500 f1 -feed. ScanJet Pro 4500 f1 42 Chapter 5 Solve problems ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 51
    7. Close the document feeder hatch. 8. Reload all originals in the document feeder and scan again. An item loaded in the scanner jams repeatedly ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive
  • HP ScanJet Pro 4500 | User Guide - Page 52
    . Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper problem with the scanner hardware might exist. Follow this procedure to test the scanner: 1. Ensure that the power supply is securely connected between the scanner
  • HP ScanJet Pro 4500 | User Guide - Page 53
    . - Try to scan another page through the ADF. Originals are curling up in the scanner output tray. Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the output tray. To minimize curl, flatten
  • HP ScanJet Pro 4500 | User Guide - Page 54
    problems feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch a text image using the Image Capture application, set Image Correction to Manual and use the Threshold slider bar to adjust the threshold. The bottom
  • HP ScanJet Pro 4500 | User Guide - Page 55
    ; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and tools: - HP ScanJet Pro 4500 - HP Scan ENWW Scanner operation problems 47
  • HP ScanJet Pro 4500 | User Guide - Page 56
    Bluetooth devices. ● Verify that the scan driver is installed on the computer. ● Verify that the computer and scanner connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. Buttons are not working properly Scanner buttons are not working correctly After
  • HP ScanJet Pro 4500 | User Guide - Page 57
    a button (for example, you get a single-sided scan when you press the Scan Duplex button. If the scanner exhibits any of these problems, contact HP support at www.hp.com/support. Scanning performance issues Scanner does not scan immediately Make sure the document feeder hatch is closed, and that the
  • HP ScanJet Pro 4500 | User Guide - Page 58
    recognition (OCR) Issues with text recognition (OCR) (Windows) The scanner uses optical character recognition (OCR) to convert text on a selections before scanning: - Select a scan shortcut that supports OCR. The following scan shortcuts support OCR: ○ Save as PDF ○ Email as PDF problems ENWW
  • HP ScanJet Pro 4500 | User Guide - Page 59
    . - Colored backgrounds can cause images in the foreground to blend too much. ● If the scanner glass is dirty, the scan file does not have optimum clarity. Make sure the scanner glass is clean. E-mail problems Validate the SMTP gateway address Open the Embedded Web Server to confirm that the SMTP
  • HP ScanJet Pro 4500 | User Guide - Page 60
    Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or
  • HP ScanJet Pro 4500 | User Guide - Page 61
    mode 23 feeding problems 42 fragile items, scanning 26 fuzzy images 46 H HP Customer Care 52 HP Scan Extended software about 10 HP Scanner Tools Utility uses for 10 HP TWAIN 10 I input and output trays locating 1 install software troubleshoot 39 ISIS 10 J jams troubleshoot 43 L long-page support 22
  • HP ScanJet Pro 4500 | User Guide - Page 62
    and reinstall 39 Windows 10 speed troubleshoot 49 speed, troubleshoot 25 streaks troubleshoot 46 supplies order 34 support online 52 T technical support online 52 Text-enhanced black and white mode 23 touch panel 1 locating 1 touch panel problems 49 troubleshoot basic tips 36 black scans 46
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    © 2020 HP Development Company, L.P. www.hp.com
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User Guide
ScanJet Pro 4500 f1
ScanJet Pro 4500 fn1 Network Scanner
www.hp.com/support/sj4500fn1