HP Scanjet 9000 User Guide

HP Scanjet 9000 Manual

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  • HP Scanjet 9000 | User Guide - Page 1
    HP Digital Sender Flow 8500 fn2 Document Capture Workstation, HP ScanJet Enterprise Flow N9120 fn2 Document Scanner User Guide 8500 fn2 N9120 fn2 www.hp.com/go/DSFlow8500fn2 www.hp.com/support/sjflowN9120fn2
  • HP Scanjet 9000 | User Guide - Page 2
  • HP Scanjet 9000 | User Guide - Page 3
    HP Digital Sender Flow 8500 fn2 Document Capture Workstation, HP ScanJet Enterprise Flow N9120 fn2 Document Scanner User Guide
  • HP Scanjet 9000 | User Guide - Page 4
    HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP a trademark of Google Inc. Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
  • HP Scanjet 9000 | User Guide - Page 5
    ) ...12 Operating environment range (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner 12 Product hardware setup and software installation ...14 Hardware setup ...14 How to get software updates ...14 Scanner software (Windows) ...15 HP Scan software ...15 HP TWAIN ...15 ISIS ...15 WIA
  • HP Scanjet 9000 | User Guide - Page 6
    Set up the scanner ...18 Set up Scan to Email ...19 Introduction ...19 Before you begin ...19 Step one: Access the HP Embedded Web Server SharePoint® ...46 Introduction ...47 Before you begin ...47 Step one: Access the HP Embedded Web Server (EWS 47 Step two: Enable Scan to SharePoint® and create
  • HP Scanjet 9000 | User Guide - Page 7
    ...70 Scan and save the document to a USB flash drive 70 Additional options when scanning ...72 HP JetAdvantage business solutions ...74 Additional scan tasks ...74 Use the scanning software (Windows) ...75 Scan to a picture ...75 Scan to a PDF ...76 Scan text for editing (OCR) ...76 Scan
  • HP Scanjet 9000 | User Guide - Page 8
    96 Fax tab ...96 Troubleshooting tab ...97 Security tab ...97 HP Web Services tab ...98 Networking tab ...98 Configure IP network settings ...100 Scanner sharing disclaimer ...100 View or change network settings ...100 Rename the scanner on a network ...100 Manually configure IPv4 TCP/IP parameters
  • HP Scanjet 9000 | User Guide - Page 9
    only) ...111 Scanner installation problems ...112 Check the cables ...112 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 112 Power issues ...114 Scanner will not turn on ...114 The scanner has paused or shut down ...114 Scanner keeps turning off ...115 Scanner does not pick
  • HP Scanjet 9000 | User Guide - Page 10
    ...124 Clean the pickup rollers and separation pad in the Automatic Document Feeder (ADF 124 Solve wired network problems ...127 Introduction ...127 and duplex settings for the network 128 New software programs might be causing compatibility problems 128 The computer or workstation might be set
  • HP Scanjet 9000 | User Guide - Page 11
    views (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) ● Product specifications ● Product hardware setup and software installation ● Scanner software (Windows) ● Sleep Mode and auto-off settings For more information, go to www.hp.com/support/. Click Troubleshooting. Enter the scanner name (HP
  • HP Scanjet 9000 | User Guide - Page 12
    1 2 8 3 7 6 Callout 1 2 3 4 5 6 7 8 Back view 54 Description Paper guides Document input tray Output stopper Document output tray Handles Power button Control panel Walk-up USB 12 3 4 56 Callout 1 2 3 4 5 6 Description Formatter LED Device USB port
  • HP Scanjet 9000 | User Guide - Page 13
    the Home screen can vary, depending on the product configuration. 123 4 11 5 10 6 7 9 8 1 Home 2 Applications area 3 Reset 4 Sign In or Sign or change Ethernet connection settings. ● HP Web Services Select Help to open the embedded help system or HP Web Services. Displays the current time. The
  • HP Scanjet 9000 | User Guide - Page 14
    10 Hardware integration pocket (HIP) 11 Easy-access USB port NOTE: An administrator must enable this port before using for scan features. A firmware upgrade does not
  • HP Scanjet 9000 | User Guide - Page 15
    to stop the scrolling. Scroll through the Settings app. Product views (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) This section describes the physical components of the HP ScanJet Enterprise Flow N9120 fn2 Document Scanner. Front view CAUTION: Always lift the product from the base. Do
  • HP Scanjet 9000 | User Guide - Page 16
    2 1 3 4 5 Callout 1 2 3 4 5 6 7 Back view 7 6 Description Control panel Paper guides Document input tray Output stopper Document output tray Handles Power button 12 34 5 Callout 1 2 3 4 5 Description Formatter LED Device USB port LAN port Host USB port
  • HP Scanjet 9000 | User Guide - Page 17
    on the Home screen can vary, depending on the product configuration. 11 10 9 123 4 5 6 7 8 1 Home 2 Applications area 3 connection settings. ● HP Web Services Select Help to open the embedded help system or HP Web Services. Displays the HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) 7
  • HP Scanjet 9000 | User Guide - Page 18
    10 Hardware integration pocket (HIP) 11 Easy-access USB port NOTE: An administrator must enable this port before using for scan features. A firmware upgrade does not
  • HP Scanjet 9000 | User Guide - Page 19
    the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Settings app. ENWW Product views (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) 9
  • HP Scanjet 9000 | User Guide - Page 20
    systems Windows 7 Windows 8 Windows 8.1 Windows 10 OS X 10.10 Yosemite OS X 10.11 El Capitan OS X 10.12 Sierra Supported operating systems (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) Supported operating systems Windows 7 Windows 8 Windows 8.1 Windows 10 OS X 10.10 Yosemite OS X 10.11
  • HP Scanjet 9000 | User Guide - Page 21
    (open) Depth Height 585.3 mm (23.04 in) 263.4 mm (10.4 in) Weight 17.46 kg (38.5 lb) 717 mm (28.23 in) 515 mm (20.28 in) 17.46 kg (38.5 lb) Product dimensions (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) Figure 1-2 Product dimensions 3 1 2 1 3 2 ENWW Product specifications 11
  • HP Scanjet 9000 | User Guide - Page 22
    40° to 60° C (-40° to 140° F) Operating the scanner: 15% to 80% non-condensing 10° to 35° C (50° to 95° F) Storage: up to 90% at 30° to 60° C (86° to 149° F) Operating environment range (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) This product is intended to be supplied by a Listed Power
  • HP Scanjet 9000 | User Guide - Page 23
    Name Temperature Relative humidity Description Operating the scanner: 10° to 35° C (50° to 95° F) Storage: -40° to 60° C (-40° to 140° F) Operating the scanner: 15% to 80% non-condensing 10° to 35° C (50° to 95° F) Storage: up to 90% at 30° to 60° C (86° to 149° F) ENWW Product specifications 13
  • HP Scanjet 9000 | User Guide - Page 24
    Guide that came with the scanner. For additional instructions, go to HP support on the Web. Go to www.hp.com/support for HP's all-inclusive help for the scanner. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support
  • HP Scanjet 9000 | User Guide - Page 25
    Scanner software (Windows) The scanner comes with a variety of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP TWAIN ● ISIS ● WIA HP Scan software Use the HP Scan software to complete the following tasks: ● Scan to a PDF ● Scan to a JPEG ● Email as a PDF ● Email as
  • HP Scanjet 9000 | User Guide - Page 26
    16 Chapter 1 Product overview ENWW
  • HP Scanjet 9000 | User Guide - Page 27
    2 Use the scanner The following topics describe how to load and scan originals. ENWW 17
  • HP Scanjet 9000 | User Guide - Page 28
    Set up the scanner ● Set up Scan to Email ● Set up Scan to Fax ● Set up Scan to Network Folder ● Set up Scan to USB Drive ● Set up Scan to SharePoint® ● Create a Quick Set 18 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 29
    you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP applicable. NOTE: Consult your email service provider's documentation for information on
  • HP Scanjet 9000 | User Guide - Page 30
    Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the product control panel, select the Information Network icon to display the 365 Outlook (optional) on page 29 2. On the TCP/IP Settings dialog, click the Network Identification tab. 20 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 31
    configuration using the Email Setup Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane, click
  • HP Scanjet 9000 | User Guide - Page 32
    Next. -OR○ Always use these credentials: Select Always use these credentials, enter the User name and Password, and then click Next. 22 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 33
    to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP the default scanning preferences, and then click Next. ENWW Set up the scanner 23
  • HP Scanjet 9000 | User Guide - Page 34
    the basic settings for Scan to Email setup. To access additional settings, click Advanced Settings at the bottom of the page. 24 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 35
    than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. ENWW Set up the scanner 25
  • HP Scanjet 9000 | User Guide - Page 36
    If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of settings: 26 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 37
    preferences. File settings: Feature File Name Prefix1 Description Set the default file name prefix used for files saved to a network folder. ENWW Set up the scanner 27
  • HP Scanjet 9000 | User Guide - Page 38
    the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to Sets Setup page opens. Complete the following information: 28 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 39
    Networking. 2. In the left navigation pane, click TCP/IP Settings. 3. In the TCP/IP Settings area, click the Network Identification tab. ENWW Set up the scanner 29
  • HP Scanjet 9000 | User Guide - Page 40
    up, use the IP address. 5. Click Apply. 6. Click the Scan/Digital Send tab. 7. On the left navigation pane, click Email Setup. 30 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 41
    Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard. 10. In the I know my SMTP server address or host name field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a scanner 31
  • HP Scanjet 9000 | User Guide - Page 42
    click Finish to complete the outgoing email server set up. Set up Scan to Fax Step one: Access the HP Embedded Web Server 1. From the Home screen on the product control panel, select the Information Network icon to network share folder prior to LAN fax set up. 32 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 43
    Add to add an outgoing email server. 5. In the Internet Fax Service Settings section, click Add to add an Internet Fax Provider Domain. 6. to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the product control panel, scanner 33
  • HP Scanjet 9000 | User Guide - Page 44
    one: Use the Scan to Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the product. The setup wizard includes the options for basic configuration. Destination Folder dialog, complete the following information: 34 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 45
    Windows Domain field, type the Windows domain. TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the product. NOTE scanner 35
  • HP Scanjet 9000 | User Guide - Page 46
    permissions to select from: ● Read and write access ● Write access only The following information describes how to configure the folder settings. 36 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 47
    . 3. On the Add Network Folder Path dialog, select one of the following options: ● Option one: Save to a standard shared network folder ENWW Set up the scanner 37
  • HP Scanjet 9000 | User Guide - Page 48
    these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields. 38 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 49
    click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done . Set up the scanner 39
  • HP Scanjet 9000 | User Guide - Page 50
    to confirm the destination can be accessed. 10. Click OK. Option 2: Personal shared folders in at the product control panel using Windows credentials or LDAP authentication. 1. Select Save to folders with read and write access supports folder verification and job notification 1. If scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 51
    only, complete the following steps: NOTE: Allow sending to folders with write access only does not support folder verification or job notification NOTE: If this option is selected, the product cannot increment the scan Prompt user prior to job start, and then click Next. ENWW Set up the scanner 41
  • HP Scanjet 9000 | User Guide - Page 52
    for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their
  • HP Scanjet 9000 | User Guide - Page 53
    setup. Set up Scan to USB Drive ● Introduction ● Step one: Access the HP Embedded Web Server ● Step two: Enable Scan to USB Drive ● Step three: not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen
  • HP Scanjet 9000 | User Guide - Page 54
    Add to start the Quick Set Wizard. 3. If you selected Add, the Quick Sets Setup page opens. Complete the following information: 44 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 55
    of the file. Select a value to adjust the contrast of the file. Select a value to adjust the sharpness of the file. ENWW Set up the scanner 45
  • HP Scanjet 9000 | User Guide - Page 56
    the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter up Scan to SharePoint® ● Introduction ● Before you begin 46 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 57
    , or email message, and then manually upload the files to the SharePoint site. Save to SharePoint® supports all scanning options, including the ability . Save to SharePoint® is disabled by default. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the product scanner 47
  • HP Scanjet 9000 | User Guide - Page 58
    then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the SharePoint® Path: the SharePoint folder is inaccessible the job will fail. 9. Click Next. 10. Set a Condition on Which to Notify: on the Notification Settings page. scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 59
    the settings. Scan and save a file directly to a Microsoft® SharePoint site 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, select Scan
  • HP Scanjet 9000 | User Guide - Page 60
    a particular type of content. Select the way the content of the original document is placed on the page: Portrait or Landscape. 50 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 61
    If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter on a predetermined maximum number of pages per file. ENWW Set up the scanner 51
  • HP Scanjet 9000 | User Guide - Page 62
    upon selection of a quick set or requiring an image preview before starting a job. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the product control panel, select the Information Network icon this website will not harm the computer. 52 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 63
    tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. ENWW Set up the scanner 53
  • HP Scanjet 9000 | User Guide - Page 64
    page. 4. If necessary, modify the following settings, and then click Next: ● Quick Set Name ● Quick Set Description ● Quick Set Start Option 54 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 65
    these fields are: BCC: ● User's address (sign-in required) ● Blank ● Specify address These fields can be set to be user-editable ENWW Set up the scanner 55
  • HP Scanjet 9000 | User Guide - Page 66
    Size Specify the size for the original document. Original Sides Select whether the original document is single-sided or double-sided. 56 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 67
    saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click Update Preview. ENWW Set up the scanner 57
  • HP Scanjet 9000 | User Guide - Page 68
    encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the HP ScanJet Enterprise Flow N9120 fn2 Document Scanner. When using heavier paper, the maximum capacity is decreased. TIP: Use the lines on the input tray paper guides
  • HP Scanjet 9000 | User Guide - Page 69
    in) Weight: 40 g/m2 (10.7 lb) to 413 g/m2 (110 lb) Table 2-10 HP ScanJet Enterprise Flow N9120 fn2 Document Scanner Width: 68 to 297 mm (2.7 guides to the width of the documents. Make sure that the paper guides touch the edges of the original. If there is any clearance between the paper guides
  • HP Scanjet 9000 | User Guide - Page 70
    the tray and do not tap the top edge of the stack after you have placed the stack in the input tray. ● Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or written on with pencil. 60 Chapter 2 Use the
  • HP Scanjet 9000 | User Guide - Page 71
    in) A4: 210 x 297 mm (8.3 x 11.7 in) A3 (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) 297 x 420 mm (11.7 x 16.5 in) JIS B5: 182 x 257 mm (7.2 x 10.1 in) ISO A5: 148 x 210 mm (5.8 x 8.3 in) (4.3 x 8.6 in) Automatic Document Feeder (ADF) supported Flatbed supported ENWW Load originals 61
  • HP Scanjet 9000 | User Guide - Page 72
    Sender Flow 8500 fn2 Document Capture Workstation) Custom (HP ScanJet Enterprise Flow N9120 fn2 Document Scanner) Automatic Document Feeder (ADF) supported Flatbed supported Minimum: 68 x 147 mm (2.7 x 5.8 in) Maximum: 215.9 x 863.6 mm (8.5 x 34 in) Minimum: n/a Maximum: 217 x 358 mm (8.5 x 14
  • HP Scanjet 9000 | User Guide - Page 73
    instructions on how to load same-sized and mixed-sized documents into the Automatic Document Feeder (ADF) input tray of an HP ScanJet flatbed scanner paper type and size in the ADF input tray. Refer to the Supported paper types section for paper capacities and capabilities. ● Smooth any folds or
  • HP Scanjet 9000 | User Guide - Page 74
    Figure 2-2 Adjust paper guides Method to load documents Determine the type of documents to load in the ADF input tray, and then use one of the following methods: ● Load same-sized documents ● Load documents on the scanner glass NOTE: To scan fragile documents (such as photos or documents on wrinkled
  • HP Scanjet 9000 | User Guide - Page 75
    of the document. NOTE: Make sure not to push the paper guides so tightly as they bend the documents. The documents are now ready to be scanned. Load documents on the scanner glass 1. Open scanner lid. 2. Load the document on the scanner glass face down according to the indicators on the product
  • HP Scanjet 9000 | User Guide - Page 76
    . Before using this feature, use the HP Embedded Web Server to enable it and set it up on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit recipients by using one of these methods: Enter addresses manually ▲ Enter the address in the To field. To
  • HP Scanjet 9000 | User Guide - Page 77
    add the email address to the contact list. Scan to Fax Introduction The product can scan a file and send it as a fax using the HP Embedded Web Server (EWS). Before using this feature, use the HP Embedded Web server to enable the feature and configure the settings. ENWW Perform a scan task 67
  • HP Scanjet 9000 | User Guide - Page 78
    Scan to Fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product the document is ready, select Scan to send the fax. 68 Chapter 2 Use the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 79
    a shared folder on the network. Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document
  • HP Scanjet 9000 | User Guide - Page 80
    save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it. Scan and save the document to Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document
  • HP Scanjet 9000 | User Guide - Page 81
    3. From the Home screen on the product control panel and select Scan to USB Drive. 4. Select Choose and select the flash drive. Save the file on the root of the USB flash drive, or save it in an existing folder. 5. Select the Job Name text field to open a keyboard, then type the name for the file,
  • HP Scanjet 9000 | User Guide - Page 82
    when scanning The following settings are available in the Options list when scanning. NOTE: The following list contains the master set of options available for HP Digital Sender flow and HP ScanJet Enterprise flow products. Some options are not available on all products. 72 Chapter 2 Use the
  • HP Scanjet 9000 | User Guide - Page 83
    best overall image and text quality. PDF files require Adobe® Acrobat® Reader software for viewing. ● JPEG: This file type is a good choice for per page. ● TIFF: This is a standard file type that many graphics programs support. This file type produces one file per page. ● MTIFF: MTIFF stands for
  • HP Scanjet 9000 | User Guide - Page 84
    NOTE: This feature is supported for scan to email only services, manufacturing, and public sector, manage a fleet of products and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP
  • HP Scanjet 9000 | User Guide - Page 85
    Instructions are available for HP Scan software. 3. Select Save as JPEG or Email as JPEG, and then click Scan. -orChoose any other scan shortcut, change the Item Type to Photo, select a picture file from the File Type drop down list, and then click Scan. ENWW Use the scanning software (Windows
  • HP Scanjet 9000 | User Guide - Page 86
    click Scan. Scan text for editing (OCR) The HP scanner software uses optical character recognition (OCR) to convert text on a page to text that Internet connection. 1. Load the document into the input tray. 2. Open the HP Scan software. 3. Select Email as PDF or Email as JPEG, and then click Scan.
  • HP Scanjet 9000 | User Guide - Page 87
    scanner extra-long page setting. If the scanner is set to scan long or extra into the scanner at one time. This feature Multipart forms (a use that HP does not recommend). ● when scanning from non-HP software. Everyday Scan The in HP Scan software, follow these steps: 1. Open the HP Scan software.
  • HP Scanjet 9000 | User Guide - Page 88
    -HP scanning software. Automatically straighten scanned images Windows: HP Scan software. 2. Select a scan shortcut. 3. Click More, select the Document tab, and then select Straighten Content. Scan by using other scan software The following third-party applications are also supported by the scanner
  • HP Scanjet 9000 | User Guide - Page 89
    Use the scanning software (OS X) For more information, go to www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/sjflowN9120fn2 . ENWW Use the scanning software (OS X) 79
  • HP Scanjet 9000 | User Guide - Page 90
    to enable easy scanning to an HP scanner from a tablet, smart phone, or other mobile device. For more information, go to www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 . NOTE: Purchase the optional wireless accessory (part number J8031A) from HP.com in order to enable mobile
  • HP Scanjet 9000 | User Guide - Page 91
    This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● Clean the product ● Install an accessory into the hardware integration pocket ● Replace parts ● Order maintenance and scanning supplies ENWW 81
  • HP Scanjet 9000 | User Guide - Page 92
    . Perform routine cleaning as necessary. Clean the scanning strips NOTE: The HP ScanJet Enterprise Flow N9120 fn2 Document Scanner is shown in this procedure, however, the instructions are also correct for the HP Digital Sender Flow 8500 fn2 Document Capture Workstation. To clean the scanning
  • HP Scanjet 9000 | User Guide - Page 93
    HP ScanJet Enterprise Flow N9120 fn2 Document Scanner is shown in this procedure, however, the instructions are also correct for the HP Digital Sender Flow 8500 fn2 Document Capture Workstation. To clean the separation and feed rollers, follow these steps: 1. From the control panel, select Support
  • HP Scanjet 9000 | User Guide - Page 94
    360 degrees to ensure the entire roller surface is cleaned. CAUTION: Wait at least two minutes for the rollers to dry before loading documents into the document input tray. 6. Close the ADF hatch, and then reconnect the USB cable and power supply to the scanner. 7. Press the Power button to turn
  • HP Scanjet 9000 | User Guide - Page 95
    can install a separately-purchaseable HP accessory (for example, HIP accessories. Always refer to the installation instructions that came with your accessory. To install disconnect the power cable (2). 1 2 2. Insert a flat head screw driver into the groove at the top of the HIP cover and gently pry
  • HP Scanjet 9000 | User Guide - Page 96
    b. Connect the USB cable to the cable connector on the accessory (1), and then connect the grounding connector to the grounding strip on the accessory, if applicable (2). 2 1 NOTE: The connectors shown are for a proximity card reader. The cable connector for your accessory might be slightly
  • HP Scanjet 9000 | User Guide - Page 97
    Scanner ADF Roller Replacement Kit includes the following replacement parts: ● Roller cover ● Separation rollers ● Pickup roller module The replacement kit also includes detailed instructions for replacing each of these parts. Replace the separation rollers and cover NOTE: The HP ScanJet Enterprise
  • HP Scanjet 9000 | User Guide - Page 98
    2. Open the ADF hatch. 3. Squeeze the tabs on the sides of the roller cover, and then lift up the roller cover to remove. 4. Remove and replace the rollers as described in the instructions included with the replacement kit. 5. Replace the roller cover, and then continue with replacing the pick up
  • HP Scanjet 9000 | User Guide - Page 99
    To order maintenance parts for the scanner, see the HP scanner parts website at www.hp.com/buy/parts. Item Description HP Digital Sender Flow 8500 fn2 Document Capture Workstation HP ScanJet Enterprise Flow N9120 fn2 Document Scanner Part number ADF Maintenance Kit Maintenance kit for the ADF
  • HP Scanjet 9000 | User Guide - Page 100
    Scanner White Backing Control Panel Assembly Kit HIP 2 Cover Keyboard Overlay Kit French, Italian, Russian, German, Spanish, Ukrainian Keyboard Overlay Kit Canadian French, Latin American Spanish, U.S. Spanish Keyboard Overlay Kit Swiss French, Swiss German, Danish Keyboard Overlay Kit Part number
  • HP Scanjet 9000 | User Guide - Page 101
    ) Description Replacement power cable Replacement power cable Replacement front cosmetic cover Replacement front cosmetic cover Self-replacement options Part number Mandatory 398062-007 Mandatory 438723-005 Mandatory L2762-40003 Mandatory J7Z09-40007 ENWW Order maintenance and scanning
  • HP Scanjet 9000 | User Guide - Page 102
    92 Chapter 3 Care and maintenance ENWW
  • HP Scanjet 9000 | User Guide - Page 103
    is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based scanner connections. Internet access is not needed to open and use the HP Embedded Web Server. When the scanner is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The
  • HP Scanjet 9000 | User Guide - Page 104
    . To use the HP Embedded Web Server, the browser must meet the following requirements: Windows® 7 ● ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab Information tab Table 4-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the scanner
  • HP Scanjet 9000 | User Guide - Page 105
    Shows a list of all scanner events and errors. Use the HP Instant Support link (in the page footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the scanner. Usage Page Shows a summary
  • HP Scanjet 9000 | User Guide - Page 106
    images as email attachments. Configure the scanner to save scanned images to network-folder Quick Sets. Quicks Sets provide easy access to files saved on the network. Configure settings related to using optional Digital Sending software. Fax tab Table 4-4 HP Embedded Web Server Fax tab Menu
  • HP Scanjet 9000 | User Guide - Page 107
    help solve problems with the scanner. Configure settings for Fax, OXPd, and Auto Recovery. Online Help Link to HP cloud-based online help to assist in troubleshooting issues. Firmware Upgrade Reset Factory Settings Download and install scanner firmware upgrade files. Reset scanner settings to
  • HP Scanjet 9000 | User Guide - Page 108
    HP Web Services or connecting the device to the internet. Configure HP JetAdvantage. Networking tab Use the Networking tab to configure and secure network settings for the scanner printer capabilities and model number to Google. Registration instructions from Google will be printed. Make sure the
  • HP Scanjet 9000 | User Guide - Page 109
    password to control access to configuration parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this scanner through an Access Control List (ACL). Secure Communication Configure security settings. Mgmt. Protocols Configure and
  • HP Scanjet 9000 | User Guide - Page 110
    control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Scanner sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP scanner drivers. Go to Microsoft
  • HP Scanjet 9000 | User Guide - Page 111
    panel, select Settings. 2. Open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV 4 Settings ● Config Method 3. Select the Manual option, and then select OK. 4. Open the Manual Settings menu. 5. Select the IP Address, Subnet Mask, or Default Gateway option. 6. Select the first field to
  • HP Scanjet 9000 | User Guide - Page 112
    the Manual Settings menu 10 Mbps, automatic-duplex operation ● 100TX Half: 100 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation 4. Select OK. 102 Chapter 4 Manage the scanner
  • HP Scanjet 9000 | User Guide - Page 113
    Assign an administrator password ● Encryption support: HP High Performance Secure Hard Disks ● Lock the formatter Security statements The product supports security standards and recommended protocols that , and then enter it again in the Verify Password field. ENWW Scanner security features 103
  • HP Scanjet 9000 | User Guide - Page 114
    password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to finished using the product. Encryption support: HP High Performance Secure Hard Disks The robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk. Lock
  • HP Scanjet 9000 | User Guide - Page 115
    of power ● Set the sleep schedule Configure sleep settings to reduce power usage when the product is idle. Set the sleep timer and configure the scanner to use 2 watts or less of power The sleep settings affect how much power the product uses, the wake/sleep time, how quickly the product
  • HP Scanjet 9000 | User Guide - Page 116
    3. Select the New Event option, and then select the type of event to schedule: Wake Event or Sleep Event. 4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting. 106 Chapter 4 Manage the scanner ENWW
  • HP Scanjet 9000 | User Guide - Page 117
    are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information. HP Digital Sending Software (HP DSS) You can install the optional HP Digital Sending Software. This software runs as a service on a network server and allows
  • HP Scanjet 9000 | User Guide - Page 118
    screen, select the Support Tools option, select HP Embedded Web Server (EWS). Start the EWS, select the General tab, select Firmware Upgrade in the left navigation pane, and then follow the onscreen instructions to download a firmware upgrade directly to the product. 108 Chapter 4 Manage the scanner
  • HP Scanjet 9000 | User Guide - Page 119
    5 Solve problems This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program being used. ENWW 109
  • HP Scanjet 9000 | User Guide - Page 120
    Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or
  • HP Scanjet 9000 | User Guide - Page 121
    after the reset operation completes. Method two: Restore factory settings from the HP Embedded Web Server (networkconnected products only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the scanner control panel, select the Information icon, and then select the Network icon
  • HP Scanjet 9000 | User Guide - Page 122
    , see www.hp.com/support, select your country/ region, and then use the search tool to find Ethernet troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred
  • HP Scanjet 9000 | User Guide - Page 123
    and then turn on the scanner. ● Download the software from www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 , and then install. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. ENWW Scanner installation problems 113
  • HP Scanjet 9000 | User Guide - Page 124
    .com/support/sjflowN9120fn2 for assistance. 3. Restart your computer. 4. Windows: On the computer, open Control Panel and use the Add/Remove tool (in Windows 7, and Windows 8, the Programs and Features tool) to uninstall the following applications: ● HP Scan or HP Scan TWAIN ● HP ScanJet ISIS Driver
  • HP Scanjet 9000 | User Guide - Page 125
    or HP ScanJet Enterprise Flow N9120 fn2 Document Scanner software and drivers. ● Reinstall the applications by downloading the software from www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/sjflowN9120fn2 . Scanner keeps turning off By default, the scanner will enter Sleep Mode prior to 10 minutes
  • HP Scanjet 9000 | User Guide - Page 126
    image shows examples of the roller location for various scanners. Figure 5-1 Roller locations The scanner picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Use only paper that meets HP specifications for this product. 2. Use
  • HP Scanjet 9000 | User Guide - Page 127
    maximum number of pages. Make sure the paper stack fits below the guides in the input tray. ● Verify that there are no pieces of rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers. ENWW Scanner
  • HP Scanjet 9000 | User Guide - Page 128
    instructions for clearing paper jams from the scanner meets HP specifications guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4. If you are scanning heavy, embossed, or perforated paper, use the manual
  • HP Scanjet 9000 | User Guide - Page 129
    Clear paper jams in the Automatic Document Feeder (ADF) The following information describes how to clear paper jams in the ADF. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 31.15.XX Jam in Document Feeder 1. Lift the latch
  • HP Scanjet 9000 | User Guide - Page 130
    scanner lid. 5. Close the scanner lid and the ADF cover. 6. If there are remaining pages still in the product, instructions on how to clear the remaining pages will display on the control panel. NOTE: To avoid jams, make sure the guides are printed on plain paper. 120 Chapter 5 Solve problems ENWW
  • HP Scanjet 9000 | User Guide - Page 131
    the pickup rollers and separation pad in the Automatic Document Feeder (ADF) Try these few simple steps first: ● Use the flatbed scanner rather than into the feeder correctly, using the paper guides, to avoid unclear or skewed images. Check the scanner glass for dirt and smudges Over time,
  • HP Scanjet 9000 | User Guide - Page 132
    you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner. 4. Dry the glass and white plastic parts with a chamois : ● Fax ● Scan to E-mail ● Scan to Network Folder 122 Chapter 5 Solve problems ENWW
  • HP Scanjet 9000 | User Guide - Page 133
    ● Scan to USB Drive ● Scan to SharePoint® 3. Select Options. 4. In the Options pane, scroll to and select Color/Black. 5. Select one of the predefined options. 6. Select the Send option. Check the image-adjustment settings Adjust these additional settings to improve scan quality: ● Sharpness:
  • HP Scanjet 9000 | User Guide - Page 134
    . 4. Select one of the predefined Quality and File Size options, and then select Done. 5. Select Send or Save to start the scan. Clean the pickup rollers and separation pad in the Automatic Document Feeder (ADF) Follow these steps if the ADF does not pick up pages correctly or produces skewed output
  • HP Scanjet 9000 | User Guide - Page 135
    1. Lift the latch to release the ADF cover. 2. Open the ADF cover. ENWW Improve scan image quality 125
  • HP Scanjet 9000 | User Guide - Page 136
    the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth. 126 Chapter 5 Solve
  • HP Scanjet 9000 | User Guide - Page 137
    The product cannot be found during software installation ● A periodic failure to scan NOTE: If you have been experiencing intermittent loss of network connectivity, first update the product firmware. For instructions on how to update the product firmware, go to http://support.hp.com, search for your
  • HP Scanjet 9000 | User Guide - Page 138
    Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working. 2. If the ping software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct scan driver
  • HP Scanjet 9000 | User Guide - Page 139
    detect multi-feeds 77 digital send settings HP Embedded Web Server 96 digital sending folders 69 sending documents 66 USB 70 document feeder cleaning 124 jams 119 load documents 65 paper-feeding problems 117 document feeder rollers cleaning 124 drivers paper sizes 61 E email sending documents 66
  • HP Scanjet 9000 | User Guide - Page 140
    Mode 15 sleep mode 105 software HP Digital Sending Software (HP DSS) 107 troubleshoot installation 112 uninstall and reinstall 112, 114 Windows 15 speed, optimizing 105 speed, troubleshoot 80 Start Copy button locating 3, 7 subnet mask 101 supplies order 89 part numbers 89 support online 110 system
  • HP Scanjet 9000 | User Guide - Page 141
    112, 114 upgrading firmware 108 USB sending to 70 USB cable troubleshoot 112 W Web browser requirements HP Embedded Web Server 93 Web sites HP Web Jetadmin, downloading 107 order supplies 89 replacement parts 87 websites customer support 110 order supplies 89 Windows software 15 ENWW Index 131
  • HP Scanjet 9000 | User Guide - Page 142
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HP Digital Sender Flow 8500 fn2 Document Capture Workstation,
HP ScanJet Enterprise Flow N9120 fn2 Document Scanner
www.hp.com/go/DSFlow8500fn2
www.hp.com/support/sj
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owN9120fn2
N9120 fn2
User Guide
8500 fn2