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HP Scanjet G2710 User Guide - Page 16

Order maintenance and scanner supplies

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Chapter 2 Order maintenance and scanner supplies You can purchase maintenance parts online at the scanner support Web site at www.hp.com/buy/parts or from your local HP dealer. 14 Care and maintenance

Section	Page
Contents	3
How to use the scanner	5
Where to get additional information	5
Accessibility	5
Accessing the user guide with screen reader software	5
Button Disable Utility	6
How to use the HP Photosmart software	6
Front panel and accessories overview	6
Front-panel buttons	7
Transparent materials adapter (TMA)	7
Scanning overview	7
Scan from the scanner front-panel buttons	7
Scan from the HP Solution Center	7
Scan from other software programs	8
Preview a scanned image	8
Change scan settings	8
Scan pictures and documents	8
Select original type — document or picture	9
Scan pictures	9
Scan multiple pictures with one scan	9
Scan documents	10
Scan to a PDF file	10
E-mail a document or picture	11
Make copies	11
Scan film	12
Scan positives (such as 35 mm slides) or negatives	12
Tips for scanning transparent items	14
Care and maintenance	15
Clean the scanner glass	15
Clean the transparent materials adapter (TMA) — HP Scanjet G2710 Photo Scanner	15
Order maintenance and scanner supplies	16
Troubleshooting	17
Scanner initialization or hardware problems	17
Reset the scanner	17
Test the scanner hardware	17
Scanner has stopped working properly	18
Additional troubleshooting information	18
Scanner operation problems	18
Scanner will not turn on	19
Scanner does not scan right away	19
Buttons appear not to work	19
Issues with scanning documents or text (OCR)	20
Scanned image is fuzzy	20
Scanner is scanning items very slowly	20
Scanner glass needs to be cleaned	20
Slides, negatives, and TMA issues	21
The image cannot be enlarged	21
Incorrect colors print, or the image is too light or dark	21
Dots or streaks appear in the scanned image	21
The scanned images are dark	21
The TMA does not work at all	21
No light or only dim light is visible in the TMA after selecting slides or negatives in the Scan dia ...	22
Scanner installation troubleshooting	22
Uninstall and reinstall the software	22
Check the cables	23
Regulatory information and product specifications	24
Scanner specifications	24
Transparent materials adapter (TMA) specifications	25
Environmental specifications	25
Recycle and restricted material information	25
Recycling	25
Product restricted material	25
Disposal of Waste Equipment by Users in Private Households in the European Union	26
Product support	27
Accessibility	27
HP Scanjet Web site	27
Getting assistance	28