HP Scanjet G2710 User Guide - Page 18

Chapter 3 Scanner has stopped working properly If the scanner stops scanning, complete the following steps, in order. After each step, start a scan to see if the scanner is working. If the problem continues, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power cable are securely connected. 2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back on. 3. Restart your computer. 4. A software conflict might exist on your computer. You might need to uninstall and then reinstall the scanner software. a. Click Start, click Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel). b. Click Add or Remove Programs(in Windows Vista, the Programs and Features tool) and then select HP Scanjet G2410 or HP Scanjet G2710. c. Click Remove. d. ClickAdd or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software. e. Click Remove. 5. Reinstall, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install. If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support. Additional troubleshooting information If you have the HP Photosmart software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, double-click the HP Solution Center icon on your desktop, and then click Help. Under the Documentation section, click Product Help. The Help system provides information about the scanner hardware as well as information about the HP Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help. Scanner operation problems • Scanner will not turn on • Scanner does not scan right away • Buttons appear not to work • Issues with scanning documents or text (OCR) • Scanned image is fuzzy • Scanner is scanning items very slowly • Scanner glass needs to be cleaned 16 Troubleshooting