HP Scanjet G2710 User Guide - Page 20

Chapter 3 Issues with scanning documents or text (OCR) The scanner uses optical character recognition (OCR) to convert text on a page to text that you can edit on your computer. • If you scan text but cannot edit it, make sure that you make the following selections during scanning: • HP Scanning (Select Document.) • Scan to (Select a word-processing program or Save to File.) NOTE: If you select Save to File, select a text file type from the File Type drop-down list. • Scanned text might not appear on your computer exactly as it appeared on the original, especially if the original contains faint or smudged text. For example, some characters might be incorrect or missing. As you edit the text, compare the scanned text against the original, and then make corrections as necessary. • To change text scanning options, click the Scan Document Settings button in the initial What are you scanning? screen. • The OCR software is installed by default when you install the HP Scanning software during scanner setup. If you use the Custom option when installing the software, you can choose not to install the OCR software. Try reinstalling the software using the default install options. Scanned image is fuzzy It is important that the item you scan comes in close contact with the scanner glass. If the resulting scanned image is not clear, check to see that the item is in full contact with the scanner glass. Scanner is scanning items very slowly • If you are scanning to edit text, the optical character recognition (OCR) software program causes the scanner to scan more slowly, which is normal. Wait for the item to scan. • The resolution might be set too high. Reset the resolution to a lower level. The scanner software automatically selects the resolution to provide the best balance between image quality and file size. To change the resolution, open the HP Solution Center, and then click Settings. Select Scan Settings. Use the drop-down list to change the resolution. Scanner glass needs to be cleaned Clean the scanner glass under the following conditions: • Ink is on the glass. • Fingerprints are on the glass. • Items have excessive amount of dust or dirt on them. • Smudges or other marks appear on scanned images. • Haze or dust is on the glass. Allow the glass to dry thoroughly before scanning another image. 18 Troubleshooting