HP Smart Tank 790 User Guide

HP Smart Tank 790 Manual

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  • HP Smart Tank 790 | User Guide - Page 1
    User Guide HP Smart Tank 790 series
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    . - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug normally, see Solve a problem in this guide. - There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
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    Table of contents 1 Get started ...1 Printer views ...1 Printer front views ...1 Printer rear view ...2 Printer inner view...3 Control panel features ...4 Overview of buttons and lights ...4 Control panel display icons...5 Interpret status lights...5 Status lights overview ...6 Status lights
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    using monitor dialing ...39 Send a scheduled fax ...40 Send a fax using printer memory ...40 Send a fax to multiple recipients ...41 Receive a fax ...41 Receive a fax manually ...42 vi
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    HP Digital Fax ...43 Change fax settings ...44 Manage fax settings ...44 Basic fax settings...45 Advanced fax settings ...45 Fax and digital phone services ...48 Fax on Voice over Internet Protocol ...49 View or print fax reports...49 Print fax confirmation reports...50 View or print the fax log
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    test failed ...102 Troubleshoot fax problems ...105 Network Web Services problems... 110 Printer hardware issues...111 Maintain the printer ...112 Clean the scanner glass ...112 Clean the document feeder glass area...113 Clean the exterior ...113 Clean the document feeder ...114 HP support
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    (EWS 119 Appendix A Technical information...120 Specifications ...120 Regulatory notices...122 Regulatory Model Number...122 FCC statement...122 Power cord instructions...122 VCCI (Class B) compliance statement for users in Japan 123 Notice to users in Japan about the power cord ...123 Visual
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    x
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    front views Table 1-1 Printer front view - 1 Feature Description 1 Document feeder cover 2 Document feeder input tray 3 Document feeder output extender 4 Scanner lid 5 Ink tanks 6 Paper-width guides 7 Input tray 8 Front USB port 9 Power button Get started 1
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    Table 1-2 Printer front views - 2 Feature Description 10 Scanner lid 11 Scanner glass 12 Document feeder glass 13 Output tray 14 Output tray extender 15 Control panel 16 Ink access door 17 Print carriage 18 Status light bar (See Interpret status lights.) Printer rear view Table
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    the printheads in the carriage. Make sure the printhead cover is properly closed to avoid problems such as carriage jams. CAUTION: After you have set up the printer, do not open the printhead cover unless instructed to do so. 5 Printhead cover button Press to open the printhead cover. CAUTION
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    Table 1-4 Printer inner view (continued) Feature Description Press to disconnect the ink tubes. To prevent ink leaks or printer damage, you must disconnect the ink tubes when moving the printer to a different location outside of your home or office after initial setup. 7 Printheads The
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    Control panel display icons Table 1-6 Control panel display icons Icon Description Copy Change the document type or settings. ID Card Copy Place a card or small-size document anywhere on the scanner glass to copy both sides onto the same page. See Copy an identification (ID) card. Scan Select
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    amber light fast blinks. Description An error has occurred and is blocking the job. Check the printer display or HP Smart app for troubleshooting information. A serious error has occurred. Turn the printer off, and then on. Solid blue light pulses, and then flashes amber, repeating. Solid purple
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    Table 1-10 White Light behavior Solid white light appears on the bar. A small splash of white light in the center of the bar. White light grows from center to the edges and shrinks back, repeating. Description The printer is idle, and is not connected to a Wi-Fi network. To connect the printer to a
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    and more. In Menu, scroll down to touch Tools. Touch Reports. Touch Status Reports, and then select the desired option. Wi-Fi Quick Start Guide Provides instructions to help you connect your printer to 1. In Menu, scroll down to touch Settings. a Wi-Fi network. 2. Touch Network, touch Wi-Fi, and
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    Table 1-12 Print reports (continued) Printer report Description How to print 3. Select the report, and then follow the onscreen instructions to print. Fax Reports You can print a log of faxes that have been sent and received by the printer. The Last Fax Transaction report prints
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    must have the app or software installed in order to print. ● Windows 7 Service Pack 1 (SP1) is required to install HP printer software. To install HP status, print reports, and order supplies. NOTE: ● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10, and
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    3. Connect your printer wirelessly using HP Smart. See Connect your printer to a Wi-Fi network using HP Smart. 4. When prompted, create an HP account and register the printer. If prompted for a password during the process, enter the PIN which is available from a label in the ink access area or
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    computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn on Bluetooth and location services. NOTE: HP Smart uses Bluetooth for printer setup. It does not support print using Bluetooth. 2. If your printer Wi-Fi was previously turned off, make sure to turn it on. See
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    network that includes a wireless router or access point. NOTE: The printer supports connections using 2.4GHz and 5GHz. ● A computer that is already Connect a new device. 4. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. Connect your printer to a Wi-
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    to touch Settings. 3. Touch Network, and then touch Wi-Fi. 4. Scroll down to touch Wi-Fi Setup or Wi-Fi Protected Setup. 5. Follow the onscreen instructions to complete the setup. Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS) This Wi-Fi setup method can be used
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    , and then choose the option to select or add a printer. Follow the instructions to add the printer. 5. When prompted, create an HP account and register the Wi-Fi network. On your mobile device, turn on Bluetooth and location services. 3. If your printer Wi-Fi was previously turned off, make sure
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    in the ink access area or cartridge access area. 7. Follow the on-screen instructions to connect the printer to your Wi-Fi network. Windows 7 1. Open 123.hp.com to download and install the printer software. NOTE: Windows 7 Service Pack 1 (SP1) is required to install HP printer software. 2. In the
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    size. ● When prompted after loading paper, change the paper settings on the printer control panel to match the paper you are using. ● For the media supported by your printer, refer to the printer software or the embedded web server (EWS). To open EWS, see To access and use EWS. To load
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    2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray. 3. Insert the paper in portrait orientation and with the side to be printed facing down. Make sure the stack
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    4. Adjust the paper-width guides until they touch the edges of the stack of paper. 5. Close the input tray. To load standard paper 19
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    6. Pull out the output tray extender. To load legal paper 1. Open the input tray. 2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray. 3. Press and hold the button on the front edge of the input tray and extend the input tray
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    5. Adjust the paper-width guides until they touch the edges of the stack of paper. 6. Close the input tray. NOTE: When . To load an envelope 1. Open the input tray. 2. Press and hold the button on the paper-width guide, and then slide the guides to the edges of the tray. To load an envelope 21
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    lines in the tray. Also, make sure the stack of paper does not exceed the stack-height marking in the tray. 4. Adjust the paper-width guides until they touch the edges of the stack of paper. 5. Close the input tray. 6. Pull out the output tray extender. To load cards and photo
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    lines in the tray. Also, make sure the stack of paper does not exceed the stack-height marking in the tray. 4. Adjust the paper-width guides until they touch the edges of the stack of paper. 5. Close the input tray. 6. Pull out the output tray extender. Load original This topic describes
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    To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down on the scanner glass (aligned to the indicated corner). 3. Close the scanner lid. 24 Chapter 3 Load media and paper basics
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    To load an original in the document feeder 1. Open the document feeder output tray extender. 2. Open the document feeder input tray. 3. Slide the paper-width guides outwards. 4. Load original print-side up in the document feeder. To load an original in the document feeder 25
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    5. Slide the paper-width guides inward until they stop at the edge of the paper. Change the paper settings NOTE: ● When prompted after loading paper, change the paper settings on
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    Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. Photo printing ● HP Advanced Photo Paper This
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    ● HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30%
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    4 Print This section describes how to print from different devices. This printer is designed to work with the HP Smart app, a software application that makes it easy to print, scan, and manage your printer from a smartphone, laptop, desktop computer, or other devices. You can print and manage the
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    Play Store or your favorite app store, and then enable it on your device. NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same network as the printer or a different network (using Wi-Fi Direct). Print while connected to same
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    display, touch (Menu). 2. Scroll down to touch Settings. 3. Touch Network. 4. Scroll down to touch Wi-Fi Direct. 5. Touch Connection Method, and then select Automatic or Manual. To change connection method 31
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    5 Copy, Scan, and Mobile Fax This section describes the copy, scan, and mobile fax features. Copy from the printer NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. 1. Load paper in the input tray. See Load paper. 2. Place the
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    corners of the glass. Then, close the scanner lid and proceed. 5. When prompted, open the scanner lid, flip the card, and then follow the onscreen instructions to print the page. Scan from the printer control panel 1. Place the original print-side up in the document feeder or print-side down on
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    print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate URLs below, depending on the type of device you are using. ● iOS/Android: www.hp.com/go/hpsmart-help ● Windows 10
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    2. In the HP printer software, available from the Start menu, click Scan, and then click Scan a Document or Photo. 3. Select the type of scan you want, and then click Scan. NOTE: ● Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. See Change
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    4. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create. 5. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut. NOTE: Click the More link at the top right corner of the
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    a cover page toggle, and then type a subject and message. 5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported file type. Send the fax when ready. Your fax will be securely delivered and you can track the status in the HP Smart app. Mobile
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    6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. NOTE: Before you begin faxing, make sure you have set up the printer
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    the receiving fax machine. 3. On the Home screen of the printer display, touch (Fax). 4. When you are ready to send the fax, follow the onscreen instructions to proceed. You will hear fax tones during fax transmission. If you want to speak to the recipient after, remain on the line until the
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    soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the fax. 5. Touch Send to Contacts or Enter Fax Number. 6. Follow the onscreen instructions, and then touch Send. Send a fax using printer memory You can scan a black
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    try changing the resolution or contrast of your fax. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls
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    fax is stored in the printer memory until the copying finishes. Receive a fax manually When you are on the phone, the person you are speaking with can send hear fax tones from a sending fax machine, follow the onscreen instructions to receive the fax. Reprint received faxes from memory The received
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    supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. ● If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service Blocker, and then follow the onscreen instructions to make the necessary changes. 5.
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    the printer software, under Print, Scan & Fax, and then click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure
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    printer to answer faxes automatically. The printer answers all incoming calls and faxes. - Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. ● Rings-to-answer
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    is Off. ● Communication Error Redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On. Send a fax in Error Correction Mode Error
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    ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides the available fax speed settings. Table
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    is not listed, select Ring Pattern Detection, and then follow the onscreen instructions. NOTE: ● If the Ring Pattern Detection feature cannot detect the phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive
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    . If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. If you have questions about Internet faxing, contact your Internet faxing services support department or your
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    fax log also deletes all faxes stored in memory. 1. On the Home screen of the printer display, touch (Menu). 2. Scroll down to touch Tools. 3. Touch Troubleshooting, touch Fax Troubleshooting, and then select the option to clear. 50 Chapter 6 Fax
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    ● Case B: Set up the printer with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service on the same line ● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no
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    for fax calls on the printer. 2. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: You might need to
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    fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL
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    additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line
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    Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. ● If problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls
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    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
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    fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer
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    Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure 6-6 Back view of the printer. Table 6-9 Set up the printer with a computer dial-up modem Port number
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    you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
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    printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two
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    Figure 6-9 Back view of the printer Table 6-11 Shared voice/fax with computer dial-up modem Port number Description 1 Telephone wall jack. 2 Parallel splitter 3 Use a minimum 26 AWG phone cord to connect to the the printer. 4 Computer with modem. 5 Telephone. port on To set up the
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    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem If you use
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    begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive
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    your answering machine to answer after a low number of rings. 6. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 7. Run a fax test. To set up the printer with a shared voice/fax line
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    the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering
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    answering machine to answer after a low number of rings. 8. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 9. Run a fax test. When the phone rings, your answering machine answers after
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    printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering
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    your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/ these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service
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    NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your
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    be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Test fax setup You can test your fax setup to check the status
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    7 Configure your printer This section describes how to configure your printer. Configure the printer using the embedded web server (EWS) Use the embedded web server (EWS) to manage printing functions from your computer. ● View printer status information ● Check the information and status of the
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    , click HP, click the folder for the printer, select the icon with the printer's name, and then open HP Printer Assistant. NOTE: Windows 7 Service Pack 1 (SP1) is required to install HP printer software. 2. In the HP Printer Assistant, select Print tab. 3. Select Printer Home Page (EWS). Configure
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    the left menu, click General. 4. Click Network Identification. 5. Make the necessary changes, and then click Apply. Manually configure IPv4 TCP/IP parameters Use the embedded web server (EWS) to manually set an IPv4 address, subnet mask, and default gateway. 1. Open EWS. See To access and use EWS
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    EWS) 1. Open EWS. See To access and use EWS. 2. Click the Web Services tab. 3. From the left menu, click Web Services Settings. 4. Click Setup, select the relevant option or button to continue, and follow the on-screen instructions to accept the terms of use. NOTE: If prompted for proxy settings and
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    ink access area. To remove Web Services using the embedded web server (EWS) 1. Open EWS. See To access and use EWS. 2. Click the Web Services tab. 3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on-screen instructions. 76 Chapter 7 Configure your
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    the Start menu), click Estimated Levels at the top of the window. 2. In the Toolbox, click the Estimated Levels tab. Refill ink tanks NOTE: Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered under warranty. Manage ink
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    To refill ink tanks 1. Open the ink access door and tank covers. 2. Open the cap of the ink tank you plan to refill. 3. Depending on the type of ink bottles you have, do one of following: ● Screw-cap bottles: Twist open the cap on the ink bottle. 78 Chapter 8 Manage ink and printheads
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    ● Flip-cap bottles: Twist open the cap on the ink bottle, remove the seal from the bottle, screw back the cap and tighten it. Then, flip open the top of the cap. 4. Match the color of the ink bottle with the color of the ink tank. Place the bottle upside down on the tank, make sure the tip of the
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    6. Close the tank cap securely. 7. Repeat steps 2 to 6 to refill other ink tanks. 8. Close the tank covers and ink access door. Precautions for working with ink bottles Use the following tips to work with ink bottles: ● Keep the ink bottles beyond the reach of children. ● Open the ink bottles only
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    the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your country/region, you . 4. In the Toolbox, click the Device Services tab, and then click the option to print the page. Print with black ink only (Windows)
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    to align the printheads, then automatically align the printheads. See Align and clean printheads. 4. If print quality problems persist after cleaning and aligning printheads, contact HP support. Align and clean printheads The printer has a feature to automatically align or clean the printheads. 82
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    display, touch (Menu). 3. Scroll down to touch Tools. 4. Touch Troubleshooting, touch Print Quality, and then select the option to align or clean In the Toolbox, click the Device Services tab, click the desired option, and then follow the on-screen instructions. Clean printer You can run a
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    the Print section, click Maintain Your Printer to access the Toolbox. 4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the on-screen instructions. Tips for working with ink and printheads Printhead tips Use the following tips to work with printheads: ● Use
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    If you are moving the printer within your home or office, keep the printhead cover closed, and keep the printer horizontal. To move the printer to a different location outside of your home or office, see the instructions provided inbox for moving printer, or visit hp.com/support. Move printer 85
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    problems, try getting help using one of the support services, see Solve a problem. You can also get help from the HP Smart app and printer control panel. ● HP Smart: Provides alerts for printer issues (jams and other problems feed issues This topic helps you troubleshoot jams and paper-feed issues.
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    2. Remove the output tray. 3. Remove the duplexer plate. Do this by carefully reaching inside the gap where the trays were and pulling out the plate. 4. Remove any jammed paper. To clear paper jams from the tray 87
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    5. Reinsert the duplexer plate, the output tray, and then the input tray. To clear paper jams from the inside of the printer 1. Lift the ink access door. 88 Chapter 9 Solve a problem
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    2. Remove any jammed paper. 3. Close the ink access door. To clear paper jams from the rear of the printer 1. Open the door at the rear of the printer. To clear paper jams from the rear of the printer 89
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    do not help, try cleaning the document feeder glass area using a dry, lint-free cloth. See Clean the document feeder glass area. 90 Chapter 9 Solve a problem
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    1. Open the document feeder cover. 2. Remove any jammed paper. To clear paper jams from the document feeder 91
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    printer to prompt before loading paper. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from the input tray - Make sure paper is loaded in the input tray. See Load paper. - Adjust the paper-width guides in the input tray to fit snugly against all paper
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    -width guides do not bend the paper in the input tray. - Make sure the input tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. - Clean the paper rollers. To clean the paper rollers manually
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    15 minutes. 11. Reinsert the output tray and the input tray. 12. Reconnect the power cord to the rear of the printer. 94 Chapter 9 Solve a problem
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    This topic helps you troubleshoot printhead problems. 1. Verify that the indicated printhead is correctly installed. 2. Clean the printhead contacts. 3. Contact HP support for assistance. Go to hp.com/support. To verify the printheads are installed properly NOTE: ● The instructions here are only
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    e. Close the printhead cover. Make sure it is properly closed to avoid problems such as carriage jams. 4. Close the ink access door. To clean printhead when necessary; for example, if a printhead cannot be detected. The instructions here are only applicable in this section. After you have set up
  • HP Smart Tank 790 | User Guide - Page 107
    2. Lift the ink access door. NOTE: After you have set up the printer, do not open the printhead cover unless instructed to do so. 3. Press the blue button to open the printhead cover. 4. Remove the printhead indicated in the error message. 5. Clean the printhead contacts and
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    the printer off, and then on. Printing issues This topic helps you troubleshoot printing issues. ● Use the HP Print and Scan Doctor to help diagnose system, and is only available in some languages. ● To avoid print quality problems, always turn the printer off using the Power button, and wait until
  • HP Smart Tank 790 | User Guide - Page 109
    unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the
  • HP Smart Tank 790 | User Guide - Page 110
    Start menu, click Control Panel. b. Click System and Security, and then click Administrative Tools. c. Double-click Services. d. Right-click the Print Spooler, and then click Properties. e. On the General tab, make sure sure it is clear, and then try to print again. 100 Chapter 9 Solve a problem
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    Troubleshooting, and then select the option to run a fax test. The printer displays the status of the test on the display and prints a report. 6. Review the report. ● If the fax test failed, review the solutions in the following sections. ● If the fax test passed and you are still having problems
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    the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to The "Fax Hardware Test" failed. This
  • HP Smart Tank 790 | User Guide - Page 113
    The "Phone Cord Connected to Correct Port on Fax" test failed If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
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    equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one
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    printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems The display always shows Phone Off Hook ● Use a longer phone cord if needed. You can purchase
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    faxing again. For information about changing ECM, see Send a fax in Error Correction Mode. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. 106 Chapter
  • HP Smart Tank 790 | User Guide - Page 117
    , contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two- manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see To receive a fax manually. ● If you have a voice mail service
  • HP Smart Tank 790 | User Guide - Page 118
    on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Network and connection issues This topic helps you troubleshoot network and connection issues. Fix network connection
  • HP Smart Tank 790 | User Guide - Page 119
    ● Restore network settings and reconnect the printer. See Restore original factory defaults and settings. ● Print and check the wireless network test report and network configuration page to assist in diagnosing network connection issues. See Print reports from the printer control panel. ● Ensure
  • HP Smart Tank 790 | User Guide - Page 120
    troubleshoot to touch Reset Network Settings, and then follow the onscreen instructions. NOTE: ● You can print the network configuration page Services problems If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using a supported
  • HP Smart Tank 790 | User Guide - Page 121
    web server (EWS). If these settings are not updated, you will not be able to use Web Services. For more information, see Use Web Services. Printer hardware issues This topic helps you troubleshoot printer hardware issues. Close all covers and doors ● Make sure the tank covers, printhead cover, and
  • HP Smart Tank 790 | User Guide - Page 122
    Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. Maintain the printer This topic describes how to maintain the printer. Clean the the scanner lid backing with anything wet to avoid damaging the protection layer. 112 Chapter 9 Solve a problem
  • HP Smart Tank 790 | User Guide - Page 123
    ● Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass. ● Do not spray the glass cleaner directly on
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    the document feeder input tray. 2. Open the document feeder cover. , and unplug This provides easy access to the rollers (1) and separator pad (2). 114 Chapter 9 Solve a problem
  • HP Smart Tank 790 | User Guide - Page 125
    check printer errors and get troubleshooting assistance. For information about this app, see Use the HP Smart app to print, scan, and manage. Contact HP If you need help from an HP technical support representative to solve a problem, visit the Contact Support website. The following contact options
  • HP Smart Tank 790 | User Guide - Page 126
    few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while warranty options Extended service plans are available for the printer at additional costs. Go to hp.com/support, select your country
  • HP Smart Tank 790 | User Guide - Page 127
    use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled
  • HP Smart Tank 790 | User Guide - Page 128
    To change the Auto-off time from the printer control panel 1. On the Home screen of the printer display, touch (Menu). 2. Scroll down to touch Settings. 3. Touch General, and then select Energy. 4. Touch Shutdown, and then select the desired time. To change the time for Sleep mode and Auto-Off
  • HP Smart Tank 790 | User Guide - Page 129
    To turn Quiet mode on or off or change the settings from the embedded web server (EWS) 1. Open EWS. See To access and use EWS. 2. Click the Settings tab. 3. From the left menu, click Preferences. 4. Click Quiet Mode and make the necessary changes. 5. Click Apply. To turn Quiet mode on or off or
  • HP Smart Tank 790 | User Guide - Page 130
    For more information about the product specifications (including acoustic information, print resolutions, system requirements), visit hp.com/support. Environmental specifications ● Recommended operating temperature range: 15°C to 30°C (59°F to 86°F) ● Recommended and operating humidity range
  • HP Smart Tank 790 | User Guide - Page 131
    of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI ● For the print resolutions and margins, visit the product support website for details. Copy specifications ● Resolution: up to 600 dpi ● Digital image processing ● Copy speeds vary according to the complexity of the
  • HP Smart Tank 790 | User Guide - Page 132
    not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product. The product uses
  • HP Smart Tank 790 | User Guide - Page 133
    VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Visual display workplaces statement for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende
  • HP Smart Tank 790 | User Guide - Page 134
    application outdoor might lead to interference issues with existing radio services. Exposure to radio frequency radiation CAUTION: The radiated output operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for
  • HP Smart Tank 790 | User Guide - Page 135
    Notice to users in Canada Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential
  • HP Smart Tank 790 | User Guide - Page 136
    Notice to users in Thailand (Wi-Fi) Notice to users in Brazil Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados. Para maiores informações consulte o site da ANATEL www.anatel.gov.br. Notice to users in
  • HP Smart Tank 790 | User Guide - Page 137
    Table A-1 Notice to users in Ukraine (continued) WLAN Wi-Fi 802.11x (5 ГГц) 5150-5350 МГц 5470-5835 МГц 100 мВт (20 NOTE Notice to users in Canada (5 GHz) CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15-
  • HP Smart Tank 790 | User Guide - Page 138
    installation instructions for service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual problem is resolved. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service
  • HP Smart Tank 790 | User Guide - Page 139
    with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. This equipment shall not be set up to make automatic calls to the Telecom "111" Emergency
  • HP Smart Tank 790 | User Guide - Page 140
    Accessibility Learn more about our efforts to create accessible products, share your story, or connect with customer support for accessibility help-all at hp.com/accessibility. For more information about the accessibility of your printer, please visit Accessibility for HP inkjet printers.
  • HP Smart Tank 790 | User Guide - Page 141
    your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to hp.com/recycle. Paper 131
  • HP Smart Tank 790 | User Guide - Page 142
    Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao
  • HP Smart Tank 790 | User Guide - Page 143
    Table A-2 The Table of Hazardous Substances/Elements and their Content (China) (continued) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) 电池板 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ SJ/T 11364 GB/T 26572 X GB/T 26572 X RoHS X RoHS 立法。
  • HP Smart Tank 790 | User Guide - Page 144
    To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product, and then follow the on-screen instructions. Restriction of hazardous substance (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous
  • HP Smart Tank 790 | User Guide - Page 145
    SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W W GB 21521 标准。 SEPA Ecolabel User Information (China) 135
  • HP Smart Tank 790 | User Guide - Page 146
    time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California
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User Guide
HP Smart Tank
790 series