HP Special Edition L2005CM Getting Started Guide - Enhanced for Accessibility
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- HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 1
Getting Started HP Notebook Series Document Part Number: 394138-001 June 2005 Enhanced for Accessibility. - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 3
Connect to the Internet 8 Enable communication hardware 8 Set up Internet service 9 Update your software 11 Access your user guides 11 Appendix A: Troubleshooting Before you begin A-1 Troubleshooting resources A-1 Quick troubleshooting A-2 Is the notebook unable to start up A-2 Is the - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 4
Contents Help and Support Center A-7 Customer Care A-8 Preparing to call Customer Care A-8 Contacting Customer Care by e-mail or telephone A-9 Taking the notebook to a service partner A-9 Appendix B: System recovery Safeguarding your data B-1 Using System Restore B-2 Setting a restore point - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 5
included with all notebook models. ❏ Application recovery software is provided with select models. ✎ For information about accessing additional product documentation, refer to "Access your user guides," later in this chapter. Getting Started 1 - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 6
Tapping, select the check box. 3. Select OK. ✎ All Windows instructions in your user guides describe Microsoft® Windows® XP procedures based on the default Windows XP view: » Select Start > Help and Support > Customizing your computer > Files, folders, and programs > Use Windows classic - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 7
protect your notebook against new viruses beyond 60 days by purchasing extended update service. ■ Instructions for using and updating your Norton AntiVirus software and for purchasing extended update service are provided within the application. ■ To access your Norton AntiVirus software, select - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 8
undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Manually setting additional restore points provides additional protection for your system files and settings. It is recommended that you - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 9
Next steps Protect your notebook from power surges To protect your notebook from the power surges that may be caused by an uncertain power supply or an electrical storm: ■ Plug the notebook power cord into an optional, high-quality surge protector. Surge protectors are available from most computer - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 10
available on the Web at http://www.hp.com/ergo and through the Help and Support Center at Start > Help and Support > User Guides. Å WARNING: To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. The notebook - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 11
Next steps Turn off your notebook properly Whenever possible, turn off the notebook by using the standard Windows shutdown procedure for your operating system: ■ In Windows XP Home, select Start > Turn Off Computer > Turn Off. ■ In Windows XP Professional, select Start > Turn Off Computer > Shut - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 12
service," next in this chapter. For more information about LAN, cable, or DSL Internet connections, select Start > Help and Support. The Help and Support utility provides hardware and software information, instructions, tutorials, and wizards that can help you set up or troubleshoot a variety - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 13
an ISP-provided icon on your desktop. In all locations, you can set up Internet service by using the Windows Internet Connection Wizard. Using Easy Internet Sign-Up If the Easy Internet Sign-up utility is supported in the country in which you purchased your notebook, you can access the utility by - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 14
Services. To set up a new Internet account or configure your notebook to use an existing account: » Double-click an icon, and then follow the instructions To access the Internet Connection Wizard and instructions for using the wizard: » Select Start > Help and Support. If you are prompted within the - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 15
Support. Access your user guides User guides, reference manuals Support Center: » Select Start > Help and Support > User Guides. For more information about the resources available through the Help and Support Center, refer to "Help and Support Center" in Appendix A, "Troubleshooting." ✎ A User Guides - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 16
Before you begin Troubleshooting resources If you experience problems with your notebook, try the following suggestions in the order listed below and presented in this appendix: ■ Refer to "Quick troubleshooting," next in this chapter. ■ Access the Help and Support Center for additional - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 17
Troubleshooting Quick troubleshooting Is the notebook unable to start up? To turn on the notebook, press the power button. When the notebook is turned on, the power/standby - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 18
Troubleshooting Is the notebook screen blank? If you have not turned off the notebook but the screen is blank, the notebook may be in standby or - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 19
Troubleshooting Is software functioning abnormally? If your software becomes unresponsive or responds abnormally: ■ Restart the notebook: ❏ In Windows XP Home, select Start > Turn Off Computer > Restart. ❏ - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 20
Troubleshooting Is the notebook unresponsive? If the notebook has stopped responding, try first to shut down the notebook using the shutdown procedure for your operating system. ■ - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 21
Troubleshooting Is the notebook overheating? It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. If you suspect that overheating could be causing the problem > Help and Support, or visit - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 22
, user guides, and reference manuals to help you learn to use notebook and operating system features. ■ Updates for your operating system, device drivers, and the software provided on your notebook. ■ Checkups for notebook functionality. ■ Automated and interactive troubleshooting, repair - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 23
Troubleshooting Customer Care If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care. Preparing to call Customer Care For the fastest possible resolution of your problem, have the notebook and the following - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 24
Troubleshooting Contacting Customer Care by e-mail or telephone If the notebook is connected to the Internet, select Start > Help and Support to all passwords to the service partner. For information about deleting a Microsoft Windows password, select Start > Help and Support. (The deletion procedures - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 25
B System recovery To recover system functionality, you can use the System Restore utility or the recovery discs included with your notebook. Recovering functionality through System Restore preserves all of your personal data and settings and is a reversible procedure. Repairing device drivers and - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 26
that you saved after that time. All System Restore procedures are reversible. Setting a restore point To set a system restore point manually: 1. Select Start > Help and Support > System Restore. 2. Select Create a restore point, and then follow the instructions on the screen. B-2 Getting Started - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 27
connected to a reliable AC outlet through the AC adapter. 2. Select Start > Help and Support > System Restore. 3. Select Restore my computer to an earlier time, and then follow the instructions on the screen. Repairing or reinstalling applications All applications preinstalled or preloaded on your - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 28
from your hard drive To reinstall a preloaded application or utility from your hard drive: » Select Start > All Programs > Software Setup, and then follow the instructions on the screen. (When you are prompted to select the software you want to reinstall, you can select or clear the check boxes for - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 29
. (If your notebook has a power/standby button, a power switch, or a power/standby switch instead of a power button, refer to "Quick troubleshooting" in Appendix A, "Troubleshooting.") 4. Turn the notebook on by briefly pressing the power button. 5. When prompted, press any key to boot from the disc - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 30
your notebook has a power/standby button, a power switch, or a power/standby switch instead of a power button, refer to "Quick troubleshooting" in Appendix A, "Troubleshooting.") 4. Turn the notebook on by briefly pressing the power button. 5. When prompted, press any key to boot from the disc - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 31
the Driver Recovery disc included with the notebook: » While the notebook is in Windows, insert the disc into the optical drive, and then follow the instructions on the screen. (When you are prompted to select the applications you want to reinstall, you can select or clear the check boxes for some - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 32
To update your operating system and the software included on your notebook, select Start > Help and Support. ■ To update software that was not provided on your notebook, follow the instructions included with the software. Many applications include an update feature that you can access from a Help - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 33
B-6 classic view, Windows XP 2 computer viruses 3, A-4 cord, power 6, A-2 customer support Help and Support Center A-7 service partners A-9 user guides 11 D devices, external drivers 1, A-6 troubleshooting A-6 diagnostic features A-7 discs included with notebook 1 ISP 10 recovery 1, B-1 User - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 34
tutorials A-7 Help and Support Center A-7 installing retail version B-8 Internet Connection Wizard 10 reinstalling B-1, B-6 repairing B-1, B-5 System Restore 4, B-2 updating 11, B-8 Operating System disc 1 overheating, notebook 6, A-6 P power problems, troubleshooting A-2 surge protection 5 turning - HP Special Edition L2005CM | Getting Started Guide - Enhanced for Accessibility - Page 35
display problems A-3 external device problems A-6 hibernation or standby problems A-3 overheating problems A-6 response problems A-5 software problems A-4 virus problems A-4 troubleshooting resources Help and Support Center A-7 service partners A-9 user guides 11 See also troubleshooting procedures
Getting Started
HP Notebook Series
Document Part Number: 394138-001±
June 200
5
Enhanced for Accessibility.