HP Spectre Folio 13-ak0000 Maintenance and Service Guide

HP Spectre Folio 13-ak0000 Manual

HP Spectre Folio 13-ak0000 manual content summary:

  • HP Spectre Folio 13-ak0000 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP Spectre Folio 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    iv Safety warning notice
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    SIM card (select products only) ...12 3 Illustrated parts catalog ...13 Computer major components ...13 Miscellaneous parts ...17 4 Removal and replacement procedures preliminary requirements 19 Tools required ...19 Service considerations ...19 Plastic parts ...19 Cables and connectors ...20 Drive
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    Windows by product name or number (select products only) ...69 Installing HP PC Hardware Diagnostics Windows 69 Using HP PC Hardware Diagnostics UEFI ...69 Starting HP PC Hardware Diagnostics UEFI 69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 70 Downloading the latest
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    recovery media (select products only 73 Restoring and recovery ...74 Restoring, resetting, and refreshing using Windows tools 74 Recovering using HP Recovery media ...74 Changing the computer boot order ...74 9 Specifications ...75 Computer specifications ...75 10 Power cord set requirements ...76
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    viii
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    Chipset Graphics Panel Memory Storage Audio and video Description HP Spectre Folio 13 Convertible PC (model number 13-ak0xxx) Intel® Core™ i7-8500Y 1.50-GHz bonding. System memory built into system board Support for LPDDR4X-2666 and LPDDR3-1866 system memory Support for up to 16-GB of system
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    module built into system board Dual PCIe WLAN antennas built into speaker assembly Support for Intel Dual Band Wireless-AC 8265 802.11AC 2×2 WiFi + Bluetooth way of wireless module Dual PCIe WWAN antennas built into display assembly Support for Intel XMM 7560 LTE-Advanced Pro WWAN module ● Audio-out
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    2 External component identification The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar
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    battery light USB Type-C power connectors and Thunderbolt ports with HP Sleep and Charge Description ● White: The AC adapter is USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately
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    . For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speaker assembly are disabled
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    the computer. (5) Pen loop The leather pen loop is included in the product box. Follow the instructions on the pen loop label to install the pen loop. NOTE: Attach the loop to the plastic, that applies to the country or region. To access this guide: 6 Chapter 2 External component identification
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    Component Description ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Keyboard area TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads finger gestures to move the pointer or activate items on
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Off: The computer is off, in the Sleep state, or in Hibernation. Sleep state is a power-saving state that shuts off power to the display and other unneeded components. Hibernation is a
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    Button and speaker assembly Component (1) Power button (2) Speakers Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to
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    Special keys Component (1) (2) (3) esc key fn key Windows® key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key
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    computer provide information that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may is folded in half. ● Service label-Provides important information to identify the computer. When contacting support, the serial number, product number
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    use minimal force when inserting a SIM card. NOTE: Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for the computer: 1. Go to http://www.hp.com/support, and then search for the computer by product name or number. 2. Select Product Information. 3. Refer
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    information on supported parts for the computer, go to http://partsurfer.hp.com, select the appropriate country or region, and then follow the on-screen instructions. NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag affixed
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    Item Component Spare part number (1) Display panel (13.3-in, BrightView, WLED, UWVA TouchScreen display panel with narrow bezel): UHD (3840×2160), 400, eDP+PSR, wedge display panel L38698-001 FHD (1920×1080), 400,
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    LTE-Advanced Pro with GPS M.2 WWAN module L27188-001 Wireless module support bracket (not illustrated): For use only on computer models equipped with For use only on computer models equipped with WWAN L38688-001 (13) Speaker assembly (includes left and right speaker assembly and cables and
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    Item Component Spare part number (14) Hinges (2, includes left and right hinges) L38690-001 (15) I/O brackets (2, includes left and right I/O brackets) L38684-001 (16) Heat sinks (2, includes processor heat sink and graphics subsystem heat sink and replacement thermal material) L39050-
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    Item Component For use in Denmark, Finland, and Norway For use in France For use in Germany For use in Greece For use in Hungary For use in Israel For use in Italy For use in Japan For use in Latin America For use in the Netherlands For use in Portugal For use in Russia For use in
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    Japan Duck head adapter for use in the People's Republic of China HP USB Type-C-to-HDMI 2.0 adapter HP USB Type-C-to-RJ45 adapter HP USB Type-C-to-USB-A dongle HP USB Type-C-to-VGA adapter Hub: HP USB Type-C-to-MultiPort hub HP USB Type-C-to-USB-A hub Pen accessories: Pen in ash silver finish
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    : ● Case utility tool or a similar thin plastic tool ● Heating gun ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Suction cups Service considerations The following sections include some of the considerations that must kept in mind during disassembly and assembly procedures. NOTE: As each
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
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    Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 63 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts
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    .3-in, FHD (1920×1080), BrightView, WLED, UWVA, 400 nits, eDP 1.4+PSR2, ultraslim TouchScreen display panel with narrow bezel 13.3-in, FHD (1920×1080), BrightView, WLED, UWVA, 300 nits, eDP+PSR, ultraslim TouchScreen display panel with narrow bezel Spare part number L38698-001 L38696-001
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    3. Use the suction cups to carefully separate (1) the front left corner of the display panel from the display back cover. 4. Detach the suction cups from the display panel and the display back cover. 5. Insert a case utility tool (2) or a similar thin plastic tool between the display panel and the
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    WARNING! Do not proceed with the computer disassembly without performing the following steps. Failure to follow this warning can result in injury and damage to the computer. WARNING! After the display panel has been removed: a. Fold back the shielding material (1) that covers the internal power
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    Reverse this procedure to install the bottom cover. Display EDP cable NOTE: The display EDP cable includes adhesive. Description For use only on computer models equipped with WLAN For use only on computer models equipped with WWAN Spare part number L43279-001 L38678-001 Before removing the display
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    3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 25). Remove the display EDP cable: 1. Release the security bar (1) that secures the display
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    Touch control board Description Touch control board (does not include cable) Spare part number L38692-001 Before removing the touch control board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
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    country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
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    4. Remove the WWAN module (4) by pulling it away from the connector. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WWAN module. 32 Chapter 5 Removal and replacement procedures
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    SIM card slot assembly Description SIM card slot assembly Spare part number L38675-001 Before removing the SIM card slot assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    Transfer board Description For use only on computer models equipped with WLAN For use only on computer models equipped with WWAN Spare part number L43332-001 L38694-001 Before removing the transfer board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off
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    3. Disconnect the webcam cables (3) and (4) from the transfer board. 4. Remove the four Phillips M2.0×2.3 broad head screws (1) that secure the transfer board to the display back cover. 5. Remove the transfer board (2). Component replacement procedures 35
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    webcam cable from the retention clip (4) built into the display back cover. 5. Remove the three Phillips M2.5×2.3 broad head screws (5) that secure the webcam and support bracket to the display back cover. 6. Remove the webcam
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    7. Detach the webcam from the display back cover (7). (The webcam is attached to the display back cover with adhesive.) 8. Remove the webcam, bracket, and cables. Reverse this procedure to install the webcam and cables. Component replacement procedures 37
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    WWAN antenna Description WWAN Antenna Kit (includes left and right WWAN antenna cables and transceivers) Spare part number L38671-001 Before removing the WWAN antenna, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
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    4. Remove the four Phillips M2.5×1.8 broad head screws (2) that secure display back cover to the leather cover. 5. Swing the top edge of the leather cover (1) down and back. 6. Release the WWAN antenna cables through the openings (2) and (3) in the display back cover. 7. Release the WWAN antenna
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    8. Detach the WWAN antenna transceivers (2) and (3) from the leather cover. (The WWAN antenna transceivers are attached to the leather cover with adhesive.) 9. Remove the WWAN antenna cables and transceivers. Reverse this procedure to install the WWAN antenna cables and transceivers. 40 Chapter 5
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    Leather cover IMPORTANT: Do not clean the leather cover with alcohol. It may discolor the leather. Description For use only on computer models equipped with WLAN capability For use only on computer models equipped with WWAN capability Spare part number L38672-001 L22011-001 Before removing the
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    4. Remove the ten Phillips M2.0×1.8 broad head screws that secure display back cover to the leather cover. 5. Position the computer right side up with the front toward you. 6. Swing the top edge of the display back cover (1) up and forward (2). 42 Chapter 5 Removal and replacement procedures
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    7. Press through the opening in the display back cover (1) and separate the leather cover (2) away from the back cover until the cover rests behind the computer. 8. Position the computer with the rear panel toward you. NOTE: The rubber screw covers removed in the following step are different in size
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    (2) of the keyboard and display back cover back and down until the battery cable ZIF connector and back light cable ZIF connector are accessible. 13. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 14. Release the
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    15. Remove the keyboard and display back cover (3) from the leather cover. Reverse this procedure to install the leather cover. Component replacement procedures 45
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    (1) from the system board. 2. Remove the Phillips M2.0×2.3 broad head screw (2) that secures WLAN support bracket to the system board. 3. Remove the WLAN module support bracket (3). NOTE: The WLAN support bracket is available using spare part number L38683-001. 46 Chapter 5 Removal and replacement
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    4. Disconnect the WLAN antenna cables (4) from the WLAN module built onto the system board. NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal. NOTE: The rubber screw covers removed in
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    7. Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. 48 Chapter 5 Removal and replacement procedures
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    Keyboard NOTE: The keyboard spare part kit includes the backlight cable and the keyboard cable. For use in country: Spare part number For use in Belgium L38709-A41 For use in Canada L38709-DB1 For use in the Czech Republic and Slovenia L38709-FL1 For use in Denmark, Finland, and Norway
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    4. Remove the keyboard (4). Reverse this procedure to install the keyboard. 50 Chapter 5 Removal and replacement procedures
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    Lower frame Description Lower frame (includes retention band with adhesive and magnets) Spare part number L43335-001 Before removing the lower frame, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut
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    Reverse this procedure to install the lower frame. Hinges Description Hinges (2, includes left and right hinges) Spare part number L38690-001 Before removing the hinges, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
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    3. Remove the hinge cover (3). 4. Remove the audio jack shield (1). 5. Remove the Phillips M2.0×2.0 screw (2) that secures the audio jack bracket to the lower frame. 6. Remove the Phillips M2.0×2.3 broad head screw (3) that secures the left display hinge and the audio jack bracket to the lower frame
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    9. Remove the hinges (6). Reverse this procedure to install the hinges. Transfer board cable Description For use only on computer models equipped with WLAN For use only on computer models equipped with WWAN Spare part number L38677-001 L38676-001 Before removing the transfer board cable, follow
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    1. Release the transfer board ribbon cable (1) from beneath the retention band. 2. Release the transfer board cable (2) from the retention clips (3) built into the lower frame. 3. Detach the transfer board ribbon cable (4) from the lower frame. (The transfer board ribbon cable is attached to the
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    Display panel cable Description For use only on computer models equipped with a UHD (3840×2160), 400 nits, eDP+PSR, wedge display panel For use only on computer models equipped with an FHD (1920×1080), 400 nits, eDP 1.4+PSR2, ultraslim display panel For use only on computer models equipped with an
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    5. Remove the display panel cable (5). Reverse this procedure to install the display panel cable. Component replacement procedures 57
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    Solid-state drive NOTE: The solid-state drive spare part kit includes replacement thermal material and thermal shielding material. Description 2-TB, M.2 2280, PCIe-3×4, NVMe, SuperSpeed solid-state drive with TLC 1-TB, M.2 2280, PCIe-3×4, NVMe, SuperSpeed solid-state drive with TLC 512-GB, M.2 2280
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    3. Remove the solid-state drive shield (3). NOTE: The solid-state drive shield is available using spare part number L38682-001. 4. Remove the solid-state drive by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion. Reverse this
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    Power button board Description Power button board Spare part number L38691-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
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    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Equipped with an Intel Core i7-8500Y 1.50-GHz (turbo up to 4.20-GHz) dual-core processor (1866-MHz, 4.0 MB L3 cache, 5 W), Intel HD Graphics 625 graphics subsystem with UMA memory,
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    2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 3. Remove the four Phillips M2.0×2.9 screws (1) that secure the system board and the left and right I/O brackets to the keyboard. 4. Remove the Phillips M2.0×2.3
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    7. Slide the system board (2) forward until the rear edge of the system board is clear of the keyboard/ top cover. 8. Remove the system board. NOTE: The thermal material must be thoroughly cleaned from the surface of the system board components each time the system board is removed. Replacement
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    a. Webcam (see Webcam on page 36) b. Leather cover (see Leather cover on page 41) c. System board (see System board on page 61) Remove the heat sink: 1. Release the adhesive foil strips (1) that secure the processor heat sink to the system board. 2. Remove the four Phillips M2.0×2.9 screws (2) that
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    3. Install the four Phillips M2.0×2.9 screws (4) that secure the processor heat sink to the system board. 4. Replace the adhesive foil strips (5) that secure the processor heat sink to the system board. Component replacement procedures 65
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use a Windows computer
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    -screen instructions. Using HP PC Hardware HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC
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    Using Windows tools on page 73). ● Creating recovery media (select products only)-You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 73. ● Restoring and
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    drive, as follows: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
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    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
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    9 Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight: Computer models equipped with WWAN capability Computer models equipped with WLAN capability Input power Operating voltage and current Metric 32.01 cm 23.45 cm 1.54 cm 1.52 kg 1.49 kg 20 V dc @ 3.25 A -
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    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
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    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1
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    Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall
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    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
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    left side 5 right side 4 computer major components 13 specifications 75 connector, power 4, 5 D display back part numbers 15, 52 HP PC Hardware Diagnostics UEFI downloading 70 starting 69 using 69 HP PC Hardware Diagnostics Windows downloading service 11 wireless certification 11 WLAN 11 80 Index
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    information regulatory label 11 wireless certification labels 11 Remote HP PC Hardware Diagnostics UEFI settings customizing 71 using 70 right side description 2 sensors, product description 2 serial number, computer 11 service labels, locating 11 SIM card slot assembly removal 33 spare part
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    USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 4 USB Type-C-to-HDMI VGA adapter, spare part number 18 WWAN module removal 31 spare part number 15, 31 WWAN module support bracket removal 31 spare part number 31 V video, product description 1 W webcam removal 36 spare part
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Maintenance and Service Guide
HP Spectre Folio 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.