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- HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 1
HP StorageWorks 1500 Modular Smart Array maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP StorageWorks 1500 Modular Smart Array (MSA1500 or MSA). Part number: 356606-002 Second edition: October 2006 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 2
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 3
Contents About this guide 9 Intended audience 9 Prerequisites 9 Related documentation 9 Document conventions and symbols 10 HP technical support 11 Customer self repair 11 Subscription service 11 HP websites 11 Documentation feedback 11 1 Illustrated parts list 13 2 Specifications 15 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 4
37 LCD message descriptions 37 6 Customer replaceable components 61 Procedural overview 62 Customer self repair 62 Parts-only warranty service 63 Procuring the spare component 63 Returning the defective component 63 Recommended tools 63 Warnings and precautions 64 Electrostatic discharge - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 5
the component 91 Installing the component 92 Verifying proper operation 92 Replacing the MSA1500 chassis 92 7 Enclosure and hard drive migrations 93 Adding a new storage Regulatory compliance identification numbers 110 Regulatory compliance label location 110 maintenance and service guide 5 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 6
International notices and statements 110 Canadian notice (avis Canadien 110 Class A equipment 110 Class B equipment 110 European Union notice 111 BSMI notice 111 Japanese notice 111 Korean notices 112 Safety notices 112 Battery replacement notice 112 Taiwan battery recycling notice 113 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 7
Tables 1 ..Document conventions 10 2 ..LCD panel messages 37 3 ..Component hot-pluggability 69 maintenance and service guide 7 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 8
8 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 9
• HP StorageWorks 1500 compatibility guide • HP StorageWorks 1500 QuickSpecs • HP StorageWorks 1500 configuration overview • HP StorageWorks 1500 installation guide • HP StorageWorks 1500 maintenance and service guide • HP StorageWorks 1500 Command Line Interface user guide • Configuring Arrays on HP - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 10
MSA1500 website: http://www.hp.com/go/msa1500cs. • Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals. In the Storage section, click Storage array systems and then, in the Modular Array Systems, click HP StorageWorks or specific instructions. NOTE: Provides additional - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 11
hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. maintenance and service guide - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 12
12 About this guide - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 13
1 Illustrated parts list 4 3 2 1 5 6 7 8 Item Description Service replacement module part number Standard shipping configuration items: 1 Power supply modules 349800-001 n/a 15491 Customer Self Repair Mandatory Optional Mandatory Optional Optional Mandatory maintenance and service guide 13 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 14
drives Contact HP Support Contact your HP Authorized Reseller Optional SATA hard drives Contact HP Support Contact your HP Authorized Reseller self repair. If you request HP to replace these parts, you will be charged for the travel and labor costs of the service. Optional - Parts for which - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 15
2 Specifications This chapter provides operating and performance specifications for the MSA1500. Included in this section: • Chassis specifications • Memory specifications • Power supply module specifi components and their part numbers, see the Illustrated parts list. maintenance and service guide 15 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 16
for your installation varies depending on the equipment configuration. Memory specifications Item Description Speed 100 MHz minimum Width 80 bits NOTE: Use only HP battery-backed cache accelerator modules. 16 Specifications - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 17
Height Width Depth Weight Item Description 8.13 cm (3.2 in) 2.34 cm (0.92 in) 37.14 cm (14.62 in) 0.44 kg (.96 lbs) maintenance and service guide 17 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 18
18 Specifications - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 19
and LED (blue) 2 System fault LED (amber) 3 Heartbeat LED (blinking green) 4 Power on/Standby button (green or amber) 5 MSA1000 controller 6 Controller blank 15503 maintenance and service guide 19 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 20
Rear view 1 2 3 10 98 7 65 4 15504 1 Fibre Channel I/O module for controller 1 2 Slot diagram 3 Blank for optional Fibre Channel I/O module for controller 2 4 Power supplies 5 SCSI I/O module (bus 0) 6 Blank for optional SCSI I/O module (bus 1) 7 Fan modules 8 Blank for optional SCSI I/O - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 21
the alert by examining the component, the messages displayed on the MSA controller LCD panel, and system event logs (such as those provided by HP Systems Insight Manager). The following sections define the LEDs: • Chassis LEDs • Controller LEDs • Hard drive LEDs • Fibre Channel I/O Module LEDs • Fan - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 22
, but portions of the power supply and some internal circuitry remain active. To remove the power completely, disconnect all power cords from the device. For instructions, see Removing power from the MSA. 22 System components and LEDs - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 23
is operating at full capacity. Indicates the 5-bit Arbitrated Loop Physical Address (ALPA) assigned to this array controller (not applicable in fabric mode). maintenance and service guide 23 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 24
selected or updated by the ACU or MSA-CLI. • The hard drive is being upgraded. • The hard drive has been selected for identification in HP-SIM, ACU, or MSA-CLI. Do not remove the hard drive. Removing a hard drive at this time can cause data loss in non-fault-tolerant - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 25
and online, and is currently active. A predictive failure alert has been received for this drive. Replace the hard drive as soon as possible. maintenance and service guide 25 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 26
SATA hard drive LEDs Each SATA hard drive has two LEDs. The following figure and table describe their locations and meanings. 1 1 Online/ activity LED (green) On, off, or Blinking On, off, or Blinking On On Blinking regularly (1 Hz) Blinking regularly (1 Hz) Blinking irregularly Blinking - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 27
-plug of the transceiver. If both link status lights are blinking amber, the MSA controller has been removed or a link cannot be established. maintenance and service guide 27 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 28
Fan module LEDs Each fan module has one bi-color LED. This LED can be illuminated with either a green or amber color. The following figure and table describes their locations and meanings. 12 Item Name 1 Status 2 Fault Condition Solid Off Blinking 15505 Color Green - Amber Meaning Power on - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 29
meanings. 1 2 Item Name 1 Status 2 SCSI activity Condition Solid Off Blinking Off 15508 Color Green - Green - Description Power on Power off/fault Activity Off maintenance and service guide 29 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 30
Power supply module LEDs The power supply uses a single bi-color LED to indicate status. This LED can be illuminated with either a green or amber color. The following figure and table describes their locations and meanings. 12 Item Name 1 Status 2 Fault Condition Solid Off Blinking 15507 Color - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 31
the README.TXT file for additional browser and support information. For Web or network access, a combination of the following may need to be installed and properly configured: • Windows Internet Explorer • TCP/IP and SNMP services • Agents such as HP-SIM • Host Bus Adapter drivers For more information - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 32
• Pre-failure Notification • Controller, array, and logical drive problems • Third-party, possible counterfeit, or non-HP hard drives • Array controller and hard drive firmware versions • Length of hard drive service • Physical and logical drive configuration information • Serial numbers of hard - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 33
the problem and any corrective actions required. After the problem report is created, it is distributed in accordance with the customer's notification preferences. SEA features: • Error event analysis and translation • Multi-event correlation (view events, traps, etc.) maintenance and service guide - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 34
• Manual and automatic (real-time) analysis capabilities on local or remote machines • Filtering capabilities on error logs • Automatic notification (customer or HP Support Center) • Rule-based (allowing more frequent updates) • Proactive indictment with the operating system • Web and command line - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 35
• LCD message types • LCD message descriptions NOTE: Some messages may specify a box number. For the MSA1500, the following box numbers are pre-defined: Pre-defined box number Box 1 Physical connection to display module consists of the following components: maintenance and service guide 35 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 36
messages • User input messages For a complete list of messages and their meanings, see LCD message descriptions. Error messages Error messages indicate that a problem has occurred and may require user action to correct it. The array controller Fault LED to the left of the LCD display panel lights - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 37
messages. Table 2 LCD panel messages Message Type Description Action 00 ARRAY CONTROLLER FIRMWARE VER 01 STARTUP COMPLETE Informational Informational 02 ENABLE VOLUME ? ' - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 38
YES Type User input 05 SYSTEM NAME Informational 06 RESTARTING SYSTEM 07 CLONE FIRMWARE? ''=YES Informational User input 08 CONTROLLER TOO OLD NOT SUPPORTED Error 09 PILOT 2 CONTRLR NOT SUPPORTED Error Description Action An issue has been found with all of the configured - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 39
. If the issue persists, contact HP support. A firmware mismatch was detected, message 07 CLONE FIRMWARE? ''=YES was displayed, and the user selected < for "No". Firmware on the controllers must be updated to SCSI devices as part of the power on sequence. maintenance and service guide 39 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 40
check is made of the hardware to ensure that it is compatible with the version of firmware being installed. This error indicates a problem. Contact HP support. The MSA is not properly identifying an external storage enclosure. Do the following: 1. Remove power from the MSA and all attached storage - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 41
and the information is not valid. The MSA cannot continue to operate and halts. Contact HP support. Two array controllers are installed, and the they are attempting to enter redundant mode. seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 41 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 42
FIRMWARE the chassis. Should the issue persist, contact HP support. Both array controllers must be running the Manually update the firmware on the older array controller. For instructions, see the MSA firmware updating guide. If volume expansion is in progress then redundancy is not supported - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 43
Message 48 REDUNDANCY HALTED FIRMWARE CLONED 49 REDUNDANCY FAILED FIRMWARE LOCKUP 50 REDUNDANCY FAILED OUT OF MEMORY 51 REDUNDANCY FAILED I/O REQUEST ERROR Type them, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 43 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 44
are fully seated in the chassis. Should the issue persist, contact HP support. While operating in redundant mode, one of the array controllers was safely be removed. Remove the other array controller for the planned service. When complete, reinsert the array controller, ensuring that it is - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 45
reinsert it, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has two cache modules attached but they are of different sizes. Both cache in the chassis. Should the issue persist, contact HP support. maintenance and service guide 45 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 46
Message 67 CACHE HARDWARE TEMPORARILY DISABLED 68 OBSOLETE CACHE DATA DELETED 69 CACHE BATTERIES LOW, RECHARGING 70 CACHE DISABLED NO CONFIGURATION 71 SYSTEM HALTED FOR CACHE ERROR Type Informational Informational Informational Informational Error Description Action The cache memory hardware has - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 47
the array controller, replace the cache modules, and reinsert the array controller, ensuring it is fully seated in the chassis. Should the issue persist, contact HP support. A SCSI hard drive that was previously missing or failed has now been replaced with a working SCSI drive. maintenance and - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 48
Message 81 SMART DRIVE ALERT BOX #, BAY Type Informational 82 DRIVE HOT ADDED BOX #, BAY Informational 83 DRIVE HOT REMOVED BOX #, BAY 84 DRIVE FAILURE BOX #, BAY Informational Error 85 BAD DRIVE FRMWARE BOX #, BAY Error 86 DRIVE POSITION CHANGE DETECTED - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 49
is displayed. An MSA20 attached to an MSA1500 must be configured by the 1500. Attaching an MSA20 that was configured by a Smart Array Controller is not supported and will result in data loss of that figured volume is currently performing a volume expansion operation. maintenance and service guide 49 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 50
Message 106 VOLUME # STATE WAITING TO REBUILD Type Informational 107 VOLUME # STATE WAITING TO EXPAND Informational 108 VOLUME # STATE MISSING DRIVES Error 109 VOLUME # STATE WRONG DRIVE REPLACED Error 110 VOLUME # EXPANSION DISABLED Informational 111 VOLUME # - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 51
then the MSA. Configured volumes from another array controller were migrated to this array controller. The configuration information has been updated. maintenance and service guide 51 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 52
DETECTED 126 ACCESS CONTROL RESOURCES EXCEEDED 150 BEACON ON Type Error Informational Error Error Informational Description Action The array controller only supports a maximum of 32 configured volumes. More volumes than that were detected at power up. This typically occurs when migrating a set - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 53
, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has completed firmware cloning and will be restarted automatically. The array controller current active firmware image into the backup recovery ROM. maintenance and service guide 53 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 54
controller, ensuring that it is fully seated in the chassis. The ROM autoflash process is attempted again. Should the issue persist, contact HP support. In dual-controller MSA only, this indicates that the firmware from one of the controllers is being copied onto the other array controller. Both - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 55
312 FIRMWARE FLASH Informational STARTED ON BOX # 313 FIRMWARE FLASH DONE ON BOX # Informational 314 FIRMWARE FLASH flash process. Attempt the flash process again. Should the issue persist, contact HP support. The EMU has started the firmware flash process. Do not turn off the service guide 55 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 56
Message 402 STORAGE BOX # FAN DEGRADED Type Error 403 STORAGE BOX # FAN HOT INSERTED 404 STORAGE BOX # FAN HOT REMOVED 405 STORAGE BOX # TEMPERATURE OK Informational Informational Informational 406 STORAGE BOX # OVERHEATING Error 407 STORAGE BOX # OVERHEATED Error 408 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 57
the MSA. Should the issue persist, contact HP support. The version of firmware running on see the MSA installation guide. The array controller's Should the issue persist, contact HP support. The array controller's PCI bridge issue persist, contact HP support. The array controller's Fibre - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 58
module and the array controller, ensuring that they are fully seated in their respective bays in the chassis. Should the issue persist, contact HP support. The array controller has detected an uncorrectable error in the ECC memory on the memory cache board. Remove the failed array controller and - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 59
to any external storage enclosures. 5. Apply power to the MSA. 6. Verify that the MSA has the latest version firmware installed. Should the issue persist, contact HP support. maintenance and service guide 59 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 60
60 LCD panel and message descriptions - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 61
the following information regarding the removal and replacement of MSA1500 components: • Procedural overview • Customer self repair • Replacing a SCSI I/O module • Replacing a power supply assembly • Replacing the MSA1500 chassis IMPORTANT: To reduce the risk of personal injury or damage to the - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 62
- Before replacing a component, make sure that you confer with HP technical support to verify that the hardware component has failed and that you are performing defective parts replacement. If, during the diagnosis period, HP (or HP service providers or partners) identifies that the repair can be accomplished - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 63
http://www.hp.com/go/selfrepair. Parts-only warranty service Your HP Limited Warranty may include a parts-only warranty service. Under the terms of part-only warranty service, HP provides replacement necessary: • 4-mm flat-blade screwdriver • Phillips screwdriver maintenance and service guide 63 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 64
tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized HP Reseller install the part. NOTE: For more information on static electricity or assistance with product installation - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 65
with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this the recommended weight for one individual to handle safely. maintenance and service guide 65 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 66
local health and safety requirements and guidelines for manual material handling. • Get help to lift assist in aligning the rails while the other two support the device. Rack warnings and precautions Ensure that and warnings included in the installation instructions. WARNING! To reduce the risk - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 67
specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module health and safety requirements and guidelines for manually handling material. CAUTION: Protect the installed solution maintenance and service guide 67 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 68
CAUTION: To properly ventilate the system, you must provide at least 7.6 centimeters (3.0 inches) of clearance at the front and back of the device. CAUTION: When removing or replacing a failed component, allow 30 seconds to pass before inserting a replacement component. This time is needed to allow - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 69
Determining whether a component is hot-pluggable Before removing any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable. • If the . For more information, see Replacing the controller, controller cache, or controller battery . maintenance and service guide 69 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 70
Connecting power to the MSA HP strongly recommends using the power cord shipped with the MSA. If using a different power cord, your power cord should be approved for use in your - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 71
must be installed and connected to the supported interconnect options. Hard drives should be installed be marked as failed and will have to manually be re-enabled. 2. Start up the MSA Channel I/O module in the MSA, the CLONE FIRMWARE message might be displayed. Press the > button service guide 71 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 72
Removing power from the MSA CAUTION: System power to the MSA does not shut off completely with the power switch. The two positions of the front panel power switch should be considered as On and Standby, rather than On and Off. The standby position removes power from most of the electronics and the - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 73
out of the chassis (2). 2 1 15596 Installing an interconnect blank Slide the blank into the MSA chassis bay until the blank clicks into place. maintenance and service guide 73 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 74
Removing or installing a hard drive blank Before you begin CAUTION: • Before removing a component or blanking panel from an operational device, make sure that you have the replacement part available. Removing a component or blank impacts the airflow and cooling ability of the device. To avoid - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 75
drives: • Hard drive LEDs • Hard drive failure and faulted LUNs • The HP ProLiant Servers Troubleshooting Guide, available on the Management CD Removing the component Follow these guidelines when replacing hard and reset the spare hard drive to an available state. maintenance and service guide 75 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 76
• If you replace a hard drive while the system is off, it may be necessary to rebuild the replaced hard drive. 1. Review all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Be sure that the Online and Drive Access LED LEDs are both Off and that the Fault - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 77
replacement hard drive to be reconstructed automatically with data from the other hard drives. While reconstruction is in progress, the online LEDs flash. maintenance and service guide 77 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 78
• Verifying the replacement Perform only the steps required for your service event. For example, re-seating an array controller includes Removing . Use proper anti-static protection. CAUTION: • When replacing a controller, HP recommends that the old cache module be moved to the new controller. In - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 79
MSA-CLI) or the Array Configuration Utility (ACU) and disable the controller being removed. For instructions, see online help. (During this procedure, because one of the two controllers is being removed, Pull the controller straight out of the chassis (2). 2 1 15492 maintenance and service guide 79 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 80
schedule a maintenance window and remove power from the system to perform the service. If your system is equipped with two controllers: • and you are the controller cache. 1. Remove the controller from the chassis as instructed in Removing the controller. 2. Locate the controller cover clips on - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 81
only with the HP spare designated for instructed in Removing the controller cache module. 3. Push down on the battery retaining clip, located near the lower corner of the module. 15516 4. Swing the battery pack away from the cache module to about a 30-degree angle. maintenance and service guide - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 82
in Removing the controller cache module. 3. Remove the controller cache battery pack as instructed in Removing the controller cache battery pack. 4. Hook the top of the new NiMH battery pack to the top of the module, with the pack held at a 30-degree angle to the plane - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 83
Verify that the top hook (1) and bottom clip (2) on the battery pack are securely attached to the cache module. 1 2 15520 7. Repeatstep 4 through step 6 to install the second battery pack on the module. 8. Install the serviced cache module in the controller as instructed in Installing the controller - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 84
serviced array controller into the MSA chassis controller bay (1). 2. Push the controller in as far as it will go, making sure that the controller is seated, and then press the latch handle inward until it is flush against the front panel (2). 1 2 15493 3. If necessary, power on the MSA as instructed - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 85
LCD display panel for error messages. Removing the component CAUTION: Stop all system access to the module before proceeding with these replacement procedures. maintenance and service guide 85 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 86
damage the cable or cause performance problems, including intermittent difficulties accessing that the Fibre Channel cables are installed and supported so that no excess weight is placed on new SFP transceiver in the new module. For instructions on removing and installing an SFP, see Replacing - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 87
on the cable and insert the dust plug cover in the failed SFP. Installing the component 1. Slide the replacement SFP into the port. maintenance and service guide 87 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 88
CAUTION: To reduce the risk of damage to the equipment, do not use excessive force when inserting the SFP. 2. Remove the protective cover on the cable and remove the dust-plug cover from the replacement SFP. 3. Re-connect the Fibre Channel I/O cable to the SFP. Verifying proper operation After - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 89
limits, the device may overheat and automatically shut down or restart. • Parts can be damaged by electrostatic discharge. Use proper anti-static protection. maintenance and service guide 89 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 90
Verifying component failure Before replacing the SCSI I/O module: • Verify that the module Status LED is off or is blinking amber. • Check the array controller LCD display panel for error messages. Removing the component CAUTION: The SCSI I/O module is not hot-pluggable. Before replacing the module, - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 91
1. Review all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Disconnect the AC power cord from the failed power supply. maintenance and service guide 91 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 92
, verify that: • The power supply Status LED is solid green. • No new error messages are displayed on the array controller LCD panel. Replacing the MSA1500 chassis In the event of a backplane board failure, a new chassis must be ordered. All original component parts of the MSA can be reinstalled in - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 93
to the documentation that shipped with the rack for instructions. 2. Connect the SCSI cables to the SCSI connectors and testing has been performed, HP recommends backing up data before migrated; migration of SATA enclosures is not supported. 1. After backing up the storage, schedule service guide 93 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 94
MSA-CLI to add LUNs. Some systems may require rebooting to use the new LUNs. For more information on migrations, go to the HP storage website: http://www.hp.com/go/storage. Moving hard drives or arrays CAUTION: Back up all data before removing hard drives or changing configurations. Failure to - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 95
Online extension can only be performed if supported by the operating system. CAUTION: Back up If you are running Windows 2000 with Microsoft Cluster Services (MSCS), LUN extensions are not recommended. MSCS requires LUN extension feature, HP recommends that you not perform LUN extensions on - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 96
96 Capacity expansion and extension - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 97
preserve the integrity of the local drive, but does require manual intervention to recover or re-enable the LUN. Although controller drives. For more information on troubleshooting hard drive problems, see the HP ProLiant Servers Troubleshooting Guide. Effects of hard drive failure service guide 97 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 98
, the LUN is taken offline and subsequent I/O requests are rejected. This is designed to protect the integrity of the LUN, but does require manual intervention to recover or re-enable the LUN. You are likely to lose data, although it can sometimes be recovered. Common causes of compromised fault - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 99
. Best practices when replacing hard drives Before replacing a degraded hard drive consider the following: • Open HP-SIM and inspect the Error Counter window for each physical drive in the same array to confirm two failed drives belong to the same mirrored pair. maintenance and service guide 99 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 100
• When RAID 6 (ADG) is used, two drives can fail simultaneously (and be replaced simultaneously) without data loss. • If the offline drive is a spare, the degraded drive can be replaced. • Do not remove a failed second hard drive from an array until the first failed or missing hard drive has been - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 101
operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup. maintenance and service guide 101 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 102
102 Hard drive failures and faulted LUNs - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 103
items from the MSA website: • Controller firmware (on the Software, Firmware & Drivers page.) • Firmware updating guide (on the Technical Documents page.) Cloning controller firmware NOTE: Cloning is any host-initiated I/O to the controller is not interrupted. maintenance and service guide 103 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 104
following prompt is displayed in the controller LCD panel: CLONE FIRMWARE ? '' = YES If > is pressed receive e-mail notifications, advisories, and support alerts about MSA system hardware, firmware, HP products. Information about your MSA is not requested when subscribing to this service - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 105
The following instructions and examples use HyperTerminal. For more information, see user documentation for your emulator program. a. On the menu bar at may take up to 15 minutes. Do not interrupt this process. 5. Wait for the controller to automatically restart. maintenance and service guide 105 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 106
6. In dual-controller configurations only, if the newly installed firmware on the recovered controller differs from the firmware on the active controller, the CLONE FIRMWARE LCD message is displayed. See Cloning controller firmware. 106 Array controller firmware - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 107
, remove power from the server. For instructions, see Removing power from the MSA 4. Reapply power to the server. 5. Allow the server to boot to the Firmware Maintenance CD, and then follow the onscreen instructions to upgrade the firmware on the hard drives. maintenance and service guide 107 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 108
108 SCSI hard drive firmware - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 109
classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment an experienced radio or television technician for help. maintenance and service guide 109 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 110
must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, visit http://www.hp.com For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.O. Box 692000, Mailstop 510101 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 111
-3-3 (IEC61000-3-3) - Power Line Flicker • Also approved under UL 60950/CSA C22.2 No. 60950-00, Safety of Information Technology Equipment. BSMI notice Japanese notice maintenance and service guide 111 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 112
is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by an HP authorized service provider using the HP spare part designated for this product. For more information about battery replacement or proper disposal, contact an - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 113
and 3.6 m (12 ft). If you have questions about the type of power cord to use, contact an HP authorized service provider. NOTE: Route power cords so that they will not be walked on and cannot be pinched by items handling or installing electrostatic-sensitive parts: maintenance and service guide 113 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 114
tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an HP authorized reseller install the part. NOTE: For more information on static electricity, or assistance with product installation - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 115
using, 114 BSMI, regulatory compliance notice, 111 C cables distances supported, 13 FCC compliance statement, 110 multi-mode, 13 option kits refused system halted, 39 configured volumes, 51 controller too old not supported, 38 critical lockup detected, 37 dual cache module size mismatch, 45 EMU - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 116
failed, 39 firmware flash failed on box #, 55 firmware flash started, 55 firmware flash started on box #, 55 firmware version, 37 FW version is not supported, 40 hard drive failure box, 48 hard drive hot added box bay, 48 hard drive hot removed box bay, 48 hard drive position change detected - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 117
, 10 prerequisites, 9 related documentation, 9 documentation HP website, 9 providing feedback, 11 E electrostatic damage flash failed, 39 firmware flash failed on box #, 55 fw version is not supported, 40 hard drive failure box, 48 I2C read failure, 40 I2C write failure, 40 and service guide 117 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 118
, 11 hot-pluggable parts, MSA, 69 HP address for FCC questions, 110 series number, 110 technical support, 11 telephone number FCC questions, 110 I fibre subsystem, 57 initializing PCI subsystem, 57 initializing redundancy support, 41 initializing SCSI subsystem, 39 initializing subsystem, 39 MSA1000 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 119
power supplies/fan assemblies LEDs, 28 removing power from, 72 power supply LEDs, 30 preparation procedures, 69, 72 prerequisites, 9 preventing electrostatic damage, 113 Q qualified service personnel, warning, 61 maintenance and service guide 119 - HP StorageWorks 1500cs | HP StorageWorks 1500 Modular Smart Array maintenance an - Page 120
32 T Taiwan EPA battery recycling and disposal, 113 technical support HP, 11 service locator website, 11 telephone numbers FCC questions, 110 text stability, 66 websites customer self repair, 11 HP , 11 HP Subscriber's Choice for Business, 11 product manuals, 9 work area recommendations, 64 work mat
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HP StorageWorks 1500 Modular Smart Array
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP
StorageWorks 1500 Modular Smart Array (MSA1500 or MSA).
Part number: 356606–002
Second edition: October 2006