HP StorageWorks 2300ux HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma
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- HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 1
Service Manual HP StorageWorks 700ux/1100ux Optical Jukebox First Edition (September 2004) Part Number: AA962-96004 This guide describes procedures for removing and replacing FRUs, and troubleshooting the HP StorageWorks 700ux/1100ux Optical Jukebox. - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 2
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be warranty. Printed in the U.S.A. 700ux/1100ux Optical Jukebox Service Manual First Edition (September 2004) Part Number: AA962-96004 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 3
8 Getting help 9 HP technical support 9 HP storage web site 9 HP authorized reseller 9 1 Troubleshooting and Diagnostics 11 Troubleshooting common problems 12 Retrieving log history 18 Running an internal test 20 Using HP StorageWorks Library and Tape Tools 22 2 Service Preparation 23 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 4
Contents 4 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 5
service manual prAovbideos uintfotrmhaitsionGtouhiedlpeyou: ■ Troubleshoot the jukebox.About this Guide ■ Remove and replace Field Replaceable Units (FRUs). "About this Guide" topics include: ■ Related documentation, page 6 ■ Conventions, page 7 ■ Getting help, page 9 700ux/1100ux Optical Jukebox - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 6
installation overview. ■ The HP StorageWorks 700ux/1100ux Optical Jukebox Setup Guide provides detailed information on installing the jukebox. ■ The HP StorageWorks 700ux/1100ux Optical Jukebox Users Guide provides information on operating the jukebox. 6 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 7
, italic font Blue underlined sans serif font text (http://www.hp.com) Element Cross-reference links Menu items, buttons, and key symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in /1100ux Optical Jukebox Service Manual 7 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 8
guide pertains. They have the following meanings: Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable for manually handling material. 8 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 9
solution. HP authorized reseller For the name of your nearest HP authorized reseller: ■ In the United States, call 1-800-345-1518 ■ In Canada, call 1-800-263-5868 ■ Elsewhere, see the HP web site for locations and telephone numbers: http://www.hp.com. 700ux/1100ux Optical Jukebox Service Manual 9 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 10
About this Guide 10 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 11
Troubleshooting and Diagnostics 1 This chapter describes the following: ■ Troubleshooting common problems, page 12 ■ Retrieving log history, page 18 ■ Running an internal test, page 20 ■ Using HP StorageWorks Library and Tape Tools, page 22 700ux/1100ux Optical Jukebox Service Manual 11 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 12
not address or resolve your problem, use HP StorageWorks Library and Tape Tools (L&TT) to pull a support ticket. The support ticket might identify a specific problem and suggest a solution. Table 2: Troubleshooting installation Problem Power Up and Detection Jukebox will not power on Host computer - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 13
any conflicts. ■ Ensure that the SCSI ID for the HBA is different from that of the jukebox. ■ Check for proper SCSI cabling and termination. ■ Ensure the maximum cable length for the bus has not been exceeded (12 meters for LVDS and 3 meters for SE). 700ux/1100ux Optical Jukebox Service Manual 13 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 14
Troubleshooting installation (Continued) Problem Media A disk is stuck in a drive Solution ■ Attempt to unload the disk using your application software. ■ Check for proper cable connections to the drive(s). ■ Disconnect power to the jukebox . 14 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 15
and Diagnostics Table 2: Troubleshooting installation (Continued) Problem Control Panel Messages No display messages replace the disk fully into the mailslot. ■ If unsuccessful, the jukebox mailslot sensors may have failed. Replace the jukebox. 700ux/1100ux Optical Jukebox Service Manual 15 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 16
and Diagnostics Table 2: Troubleshooting installation (Continued) Problem EJECT ERROR is displayed when a disk eject is attempted RESERVED is displayed when a disk load disk, select EJECT *, select the slot that holds the disk, and eject the disk. 16 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 17
and Diagnostics Table 2: Troubleshooting installation (Continued) Problem Administration Forgot the password You want to stop a test that is running Solution ■ . Press CANCEL. The current test loop continues until finished, then the test stops. 700ux/1100ux Optical Jukebox Service Manual 17 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 18
Troubleshooting and Diagnostics Retrieving log history Note: Whenever possible, use L&TT to retrieve log information. If that is not possible, use the jukebox control panel, as described below. READY > ADMIN* > INFO* To display information stored in the jukebox Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 19
Troubleshooting and jukebox micro-move for the original move command issued prior to the failure. Sixth jukebox micro-move for the original move command issued prior to the failure. (This is the last to be logged.) Micro-move error that occurred. 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 20
Enter the administration password (see the User's Guide if needed). 3. TEST* displays. Press jukebox or if all storage slots are full. The drives and mailslot must be empty. Moves the disk transport mechanism from side to side. No disks are required. 20 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 21
Troubleshooting and Diagnostics Table 4: Internal tests (Continued) Test Name FLIP TEST PICKER TEST FIND PLUNGE HOME FIND XLATE HOME EMPTY that the shipping screws can be inserted to secure the picker during shipping. Also rotates in the mailslot. 700ux/1100ux Optical Jukebox Service Manual 21 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 22
minutes. It is ideal for customers who want ensured product reliability, self-diagnostics, and faster resolution of device issues. For more information, visit http://www.hp.com/support/tapetools. Figure 1: HP StorageWorks L&TT 22 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 23
, page 24 ■ Service access for 700ux/1100ux models, page 25 ■ Removing and replacing an optical drive, page 26 ■ Installing an optical drive, page 32 ■ Installing or replacing the slot configuration module, page 37 ■ Replacing the jukebox, page 39 700ux/1100ux Optical Jukebox Service Manual 23 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 24
tools The following tools are needed for assembly/disassembly of the jukebox: ■ T-10 Torx® driver Note: L&TT is the tool to use when firmware upgrades are necessary. See Using HP StorageWorks Library and Tape Tools, page 22 for more information. 24 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 25
Caution: When servicing the jukebox, be sure that disk cartridges are not moved from their original slot locations. If you need to remove the cartridges, record their slot locations and orientation so they can be replaced to their original positions. 700ux/1100ux Optical Jukebox Service Manual 25 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 26
and drive firmware for the model and option of the jukebox you are servicing. Note: Online drive repair is not supported. To remove and replace an optical drive: 1. Power off the jukebox. 2. Remove the two Torx screws that secure the top panel to the jukebox and lift the top panel off the unit (see - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 27
to jukebox (the right side of the drive is shown) 4. Slide the drive two inches toward the front of the jukebox, so that you have room to disconnect the cables from the drive. 5. Disconnect the cables from the drive. 6. Slide the drive out of the jukebox. 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 28
Service Preparation 7. Remove the two T-10 Torx screws securing the rails to the drive, one rail on each side of the drive (see Figure 4). 1 two T-10 Torx screws previously removed. Note: No specific alignment or adjustment of the bracket is needed. 28 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 29
jukebox frame (see Figure 5). 1 6 2 5 4 3 1 Jukebox frame 2 Black metal guides 3 Drive 4 Face of drive rail 5 Lip of drive rail 6 View of bottom of drive Figure 5: Align the drive in the jukebox 11. Partially insert the drive into the jukebox. 700ux/1100ux Optical Jukebox Service Manual 29 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 30
13. Slide the drive all the way into the jukebox so that the faces of the drive rails meet the jukebox frame. 14. Secure the drive rails to the jukebox frame using two T-10 Torx screws (see Figure 3). to menu item 36: AUTO SLOT SET, then press ENTER. 30 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 31
. c. Press NEXT to display INFO*, then press ENTER. d. Press NEXT to display JUKEBOX*, then press ENTER. e. Press NEXT to display DRIVES #, with the number indicating how many drives are recognized (1 or 2). 19. Update the drive firmware using L&TT. 700ux/1100ux Optical Jukebox Service Manual 31 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 32
of the jukebox controller and drive firmware for the model and option of the jukebox you are servicing. Note: Online drive repair is not supported. To install a second optical drive: 1. Power off the jukebox. 2. drive (right side of the drive is shown) 32 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 33
jukebox frame (see Figure 8). 1 6 2 5 4 3 1 Jukebox frame 2 Black metal guides 3 Drive 4 Face of drive rail 5 Lip of drive rail 6 View of bottom of drive Figure 8: Align the drive in the jukebox 5. Partially insert the drive into the jukebox. 700ux/1100ux Optical Jukebox Service Manual 33 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 34
ribbon cable 5 Power cable 6 SCSI cable 7 Drive interface ribbon cable Figure 9: Connect the cables to the drive 7. Slide the drive all the way into the jukebox so that the faces of the drive rails meet the jukebox frame. 34 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 35
displays. The calibration can take up to 10 minutes. i. Press NEXT to go to menu item 37: AUTO PUSH SET, then press ENTER. 700ux/1100ux Optical Jukebox Service Manual 35 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 36
. c. Press NEXT to display INFO*, then press ENTER. d. Press NEXT to display JUKEBOX*, then press ENTER. e. Press NEXT to display DRIVES #, with the number indicating how many drives are recognized (1 or 2). 13. Update the drive firmware using L&TT. 36 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 37
the guides in the jukebox frame and push the new slot configuration module into the drive until it is securely in place (see Figure 12). 2 1 1 Configuration module 2 Slot for configuration module Figure 12: Insert the slot configuration module 700ux/1100ux Optical Jukebox Service Manual 37 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 38
using PREV and NEXT, then press ENTER. c. Press NEXT to display INFO*, then press ENTER. d. Press NEXT to display JUKEBOX*, then press ENTER. e. Press NEXT to display SLOTS ##, with the numbers indicating how many slots are recognized (24 or 38). 38 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 39
Service Preparation Replacing the jukebox 1. Power off the jukebox to be replaced. 2. If the jukebox is in a rack, remove it from the rack. Refer to the HP StorageWorks 700ux/1100ux Optical Rack Mount buttons to select SHIPPING PARK, then press ENTER. 700ux/1100ux Optical Jukebox Service Manual 39 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 40
holes. 1 2 2 1 3 3 1 Picker (shown from left side) 2 Upper PEM 3 Lower PEM Figure 13: Locate the PEMs on the left side of the picker 40 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 41
the jukebox. Then, gently push the picker against the left side of the jukebox frame. 1 2 1 Picker (shown from the right side) 2 Release latch to rotate picker Figure 14: Use the release latch to rotate the picker by hand 9. Power off the jukebox. 700ux/1100ux Optical Jukebox Service Manual 41 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 42
NEXT until DRIVE displays, then press ENTER. h. Wait until 36: AUTO SLOT SET displays. The calibration can take up to 10 minutes. 42 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 43
the mail slot to load the cartridges into the new jukebox, in the same slot positions as they were in the old jukebox. Loading the cartridges with the mail slot tests the functionality test with L&TT. 20. Mount the jukebox in the rack, if appropriate. 700ux/1100ux Optical Jukebox Service Manual 43 - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 44
Service Preparation 44 700ux/1100ux Optical Jukebox Service Manual - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 45
rails 28 E equipment symbols 8 G getting help 9 H help, obtaining 9 host troubleshooting 12 HP authorized reseller 9 storage web site 9 technical support 9 700ux/1100ux Optical Jukebox Service Manual Index Index I installing optical drive 32 slot configuration module 36 internal tests listing of - HP StorageWorks 2300ux | HP StorageWorks 700ux/1100ux Optical Jukebox Service Ma - Page 46
slot count 36 symbols in text 7 symbols on equipment 8 T technical support, HP 9 tests internal 22 running 20 text symbols 7 tools required 24 troubleshooting 12, 13, 22 W warning symbols on equipment 8 web sites HP storage 9 Library and Tape Tools 22 44 700ux/1100ux Optical Jukebox Service Manual
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Service Manual
HP
StorageWorks
700ux/1100ux Optical Jukebox
First Edition (September 2004)
Part Number:
AA962-96004
This guide describes procedures for removing and replacing FRUs, and troubleshooting the HP StorageWorks
700ux/1100ux Optical Jukebox.