HP StorageWorks D2D HP StorageWorks D2D Backup System rack models Service and
HP StorageWorks D2D - Backup Systems Manual
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- HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 1
System rack models nl service and maintenance guide This guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D Backup System: • HP D2D4112 (12-disk) • HP D2D4004 (6-disk) • HP D2D4009 (12-disk) • HP D2D2502, 2503 and 2504, referred to as the D2D2500 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 3
the HP Smart Array P800 controller 25 Support and other resources 27 Related documentation ...27 Document conventions and symbols 27 HP technical support ...28 Customer self repair ...28 Subscription service ...28 HP websites ...29 HP D2D Backup System rack models service and maintenance guide 3 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 4
Documentation feedback ...29 4 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 5
14 BBWC battery and P800 card 24 15 Location of LEDS on the BBWC 24 16 Location of LEDs on the P800 controller card 25 HP D2D Backup System rack models service and maintenance guide 5 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 6
is the Service and Maintenance Guide for the following rack-mounted models of the HP D2D Backup System: • HP D2D4112 (12-disk) • HP D2D4004 (6-disk) • HP D2D4009 (12-disk) • HP D2D2500 series (4-disk) The hardware for the HP D2D4112 Capacity Upgrade Kit is based upon the HP StorageWorks 60 Modular - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 7
2 GB DIMM is 499276-061. • The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre- installed. For more information about this card, search on http://www.hp.com/support/manuals. • P400 card: 441823-001 HP D2D Backup System rack models service and maintenance guide 7 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 8
-related issues. Always refer to the appropriate Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HP D2D. Please see the HP D2D Backup System User Guide for more information about connecting and using the - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 9
• How to replace the flash memory module • How to replace the HP Smart Array RAID controller HP D2D Backup System rack models service and maintenance guide 9 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 10
10 Introduction - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 11
://www.hp.com or contact HP Support to find out which part number is required. Identifying a flash memory module failure Symptoms of problems with the memory module are: • the system hangs • hosts cannot connect to the HP D2D Backup System via the Web Management Interface Troubleshooting procedure - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 12
to update the HP D2D firmware to the latest version. This is done from the Web Management Interface (Settings/Firmware page), as described in the HP StorageWorks D2D Backup System User Guide. Figure 1 HP D2D 4112, HP D2D4004 or HP D2D4009 flash memory module Figure 2 HP D2D2500 Series flash memory - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 13
• HP StorageWorks D2D2500 series (HP D2D2502/3/4) IMPORTANT: The HP D2D4112 Backup System uses the HP SmartArray P800 RAID controller and has two RAID batteries. It is described in "The HP SmartArray P800 RAID Controller" on page 21. HP D2D Backup System rack models service and maintenance guide 13 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 14
1 RAID controller 2 optional Tape Attach SAS or SCSI card Figure 4 HP D2D2500 series, location of the RAID controller WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and P400 controller before - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 15
: This is a system generated message from your HP StorageWorks D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further and RAID pages of the Web Management Interface. HP D2D Backup System rack models service and maintenance guide 15 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 16
RAID battery Figure 6 RAID page showing a failed RAID battery Replacing the BBWC 1. Remove the cover from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the BBWC battery. Figure 7 BBWC battery and P400 card 1 BBWC 2 cable that connects the BBWC - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 17
or power up. Failure means that the P400 card is unable to mount the RAID array. Status messages on the Web Management Interface will advise that: • Summary page: RAID catastrophically failed • RAID page: RAID device is not available HP D2D Backup System rack models service and maintenance guide 17 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 18
you must order a separate replacement cable. 1. Power off the HP D2D backup System. Remove the cover and PCI cage from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P400 controller. 18 The HP SmartArray P400 RAID controller (D2D4004/4009/2500) - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 19
with the replacement card. It is not long enough to connect to the BBWC. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. HP D2D Backup System rack models service and maintenance guide 19 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 20
20 The HP SmartArray P400 RAID controller (D2D4004/4009/2500) - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 21
information and user documentation provided with the server and P800 controller before attempting the installation. Part numbers The replacement kit has a part number of 381513-B21. The component parts have the following part numbers: HP D2D Backup System rack models service and maintenance guide 21 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 22
set up, you will be notified of a failed RAID battery: This is a system generated message from your HP StorageWorks D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further information please browse to https://AB4032.emea.hpqcorp.net - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 23
single unit in the battery clip. IMPORTANT: Refer to the "HP Smart Arrays for HP ProLiant Servers User Guide" for the latest, detailed instructions on replacing a P800 cache battery and carefully follow the Caution and Warning advice. HP D2D Backup System rack models service and maintenance guide 23 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 24
Servers User Guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers User Guide" to remove and dispose of the old battery and to replace it with the new one. 4. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 25
card that provide diagnostic information when the unit is powered on. For a detailed description of these LEDs, refer to "HP Smart Arrays for HP ProLiant Servers User Guide". Figure 16 Location of LEDs on the P800 controller card HP D2D Backup System rack models service and maintenance guide 25 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 26
26 The HP SmartArray P800 RAID controller (HP D2D4112 only) - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 27
German and Japanese) • HP D2D Backup System user guide • HP Smart Arrays for HP ProLiant user guide • HP ProLiant DL 185 G5 and DL165 G5 Maintenance and Service guides • HP StorageWorks 60 Modular Smart Array (MSA60) Enclosure Maintenance and Service Guide (HP D2D4112 Capacity Upgrade Kit only) You - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 28
Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Customer self repair HP customer self repair (CSR) programs allow you to repair your StorageWorks product - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 29
www.hp.com/support/manuals Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. HP D2D Backup System rack models service and maintenance guide 29 - HP StorageWorks D2D | HP StorageWorks D2D Backup System rack models Service and - Page 30
30 Support and other resources
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HP StorageWorks
HP D2D Backup System rack models
nl
service and maintenance guide
This guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D
Backup System:
•
HP D2D4112 (12–disk)
•
HP D2D4004 (6–disk)
•
HP D2D4009 (12–disk)
•
HP D2D2502, 2503 and 2504, referred to as the D2D2500 series (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP StorageWorks
Smart Array RAID controller products, which have their own user and service and maintenance guides. This
document provides information on only those aspects that are not covered in the existing guides.
Part number: EJ001–90918
Second edition: June 2009