HP StorageWorks EMA12000 HP StorageWorks HSG60 and HSG80 Array Controller and
HP StorageWorks EMA12000 Manual
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- HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 1
Edition (March 2005) Part Number: EK-G80MS-SA. C01 This guide provides step-by-step hardware and firmware installation instructions for HP StorageWorks HSG60 and HSG80 array controllers. It also serves as a reference for the operation, troubleshooting, and future upgrades of these array controllers. - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 2
such products. Nothing herein should be construed as constituting an additional warranty. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide Third Edition (March 2005) Part Number: EK-G80MS-SA. C01 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 3
Guide 13 Overview 14 Intended audience 14 Prerequisites 14 Related documentation 15 Conventions 18 Document conventions 18 Text symbols 18 Equipment symbols 19 Rack stability 21 Getting help 22 HP technical support Controller and Array Controller Software 3 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 4
port precautions 49 Establishing a local connection to the controller 50 Fiber optic cable cleaning instructions 54 Cleaning a GLM 55 Replacing a GLM 57 Replacing a GLM in single- HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 5
all disk drives 95 Adding, moving, and changing disk drives 95 Disk drive hot swap support 96 Disk drive warm swap support 96 Disk drive warm swap 96 Procedural example of a warm swap 97 Disk drive HSG60 and HSG80 Array Controller and Array Controller Software 5 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 6
RAIDset containers with at least one unit above the container (recommended offline method 216 Manually manipulating disk devices needing repair (alternative procedure) . . . . . 216 Handling HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 7
and cache modules 250 Environmental specifications 251 B Controller and Cache Replacement Troubleshooting 253 Resolving invalid cache error messages-serial number mismatch error messages 254 HSG60 and HSG80 Array Controller and Array Controller Software 7 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 8
M2200 enclosures 125 55 Install Options screen 127 56 Cache module 133 8 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 9
cache module locations in Model 2100 and 2200 enclosures (rear view) . . . 150 63 Removing an ECB that supports cache module B in Model 2100 and 2200 enclosures 150 64 ECB status LEDs 153 65 PVA module location 159 66 Array Controller and Array Controller Software 9 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 10
241 122 Cache module DIMM locations 245 123 DIMM components 247 10 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 11
(event 2 259 17 Resolving an unexpected bugcheck condition error message 261 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 11 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 12
Contents 12 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 13
,erecmomovpeo,naenndtsrA.ebpoluat ctheisHGPuidSetorageWorks BA370, M2100, and M2200 ■ Upgrade HP StorageWorks HSG60 or HSG80 array controller firmware. "About this Guide" topics include: ■ Overview, page 14 ■ Conventions, page 18 ■ Rack stability, page 21 ■ Getting help, page 22 HP StorageWorks - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 14
About this Guide Overview This section covers the following topics: ■ Intended audience ■ Prerequisites ■ Related documentation Intended audience This subsystem configuration details. 14 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 15
Troubleshooting Guide HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Command Line Interface Reference Guide HP StorageWorks Replacing a Gigabit Link Module (GLM) in an HSG60 or HSG80 Array Controller Installation Instructions Software 15 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 16
HP StorageWorks HSG80 ACS Solution Software Version 8.8 for Tru64 UNIX Installation and Configuration Guide 25. HP StorageWorks HSG80 Enterprise/Modular Storage RAID Array Fibre Channel Solution Software HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 17
StorageWorks 64-Bit PCI-to-Fibre Channel Host Bus Adapter User Guide Digital StorageWorks UltraSCSI RAID Enclosure (DS-BA370-Series) User's Guide HP StorageWorks HSG80 ACS Solution Software Version 8.8 for Windows Array Controller and Array Controller Software 17 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 18
code variables Website addresses Text symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in this manner indicates that failure to HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 19
with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal injury from electrical shock hazards, do and HSG80 Array Controller and Array Controller Software 19 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 20
About this Guide Power supplies or systems marked with these symbols indicate the presence of to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material. 20 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 21
About this Guide Rack stability Rack stability protects personnel and equipment. WARNING: To reduce the risk of personal injury or damage to the equipment, is extended for any reason. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 21 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 22
still have a question after reading this guide, contact an HP authorized service provider or access our website: http://www.hp.com. HP technical support Telephone numbers for worldwide technical support are listed on the following HP website: http://www.hp.com/support/. From this website, select the - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 23
the switch kit for specifics on how a switch or HBA operates. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 23 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 24
Table 3 on page 26 identify an HSG80 subsystem in a BA370 enclosure. 24 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 25
u Power cable i External cache battery Figure 1: HSG80 subsystem in a BA370 enclosure HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 25 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 26
HSG80 array controller Power verification and addressing (PVA) module with uninterruptible power supply (UPS) support Environmental monitoring unit (EMU) AC input box 180-watt power supply 6-3 Part Number 401914 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 27
2-5-2 Part Number various 401915-001 401916-001 400291-001 17-03718-09 17-03718-10 FC-HS35X-BD 400292-001 FC-HS35X-BC 1. Contact HP support for disk drive part numbers. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 27 Maintenance and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 28
channel switch, 16-port Figure 2: HSG60 subsystem in a Model 2100 enclosure 28 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 29
switch, 16-port Figure 3: HSG80 subsystem in a Model 2200 enclosure CXO7176A HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 29 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 30
-56042-S2 30-56132-S2 FE-09086-01 FD-89504-01 30 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 31
cable, 4 meter 6-3 Part Number 401949-001 2-5-2 Part Number 17-03194-04 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 31 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 32
2200 enclosures. 1 1 2 3 4 5 6 4 2 3 5016 Figure 5: Array controller-GLM, cabling, and program card 32 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 33
173407-003 12-45238-01 12-45238-02 12-45238-03 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 33 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 34
-DIMS1-01 70-DIMS1-02 17-04479-03 17-04479-04 34 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 35
2200 enclosure fan LEDs Note: For detailed information pertaining to the power supply, PVA, EMU, ECBs, fans, and I/O module, refer to the specific enclosure user guide. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 35 Maintenance and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 36
and LEDS (1 through 6) CXO6216C Figure 8: Array controller OCP switches and LEDs 36 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 37
Figure 9 identifies various GLM connectors and components on the array controller. 1 2 3 4 5 6 1 Access door 2 Port 1 GLM 3 Release lever 4 Locking tab 5 Guide holes 6 GLM connector 7 Port 2 GLM 7 5018 Figure 9: GLM connectors and components HP StorageWorks HSG60 and HSG80 Array Controller and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 38
power supply Figure 10 identifies power supply LEDs for BA370, Model 2100, and Model 2200 enclosures. Note: Refer to the specific enclosure user guide for detailed information. 1 2 1 Shelf (enclosure) status LED 2 Power supply status LED CXO6357A Figure 10: LEDs for a 180-watt power supply 38 HP - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 39
the power verification and addressing (PVA) module connector and switches for BA370 enclosures. Note: Refer to the BA370 enclosure user guide for detailed information. 1 2 3 1 Standby power switch 2 Communications port 3 SCSI ID switch CXO5821B Figure 11: BA370 enclosure PVA module connector and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 40
12 identifies EMU connectors, switches, and LEDs for BA370 enclosures. Note: Refer to the BA370 enclosure user guide for detailed information. 1 2 3 4 5 6 7 1 EMU communications connector (labeled IIC) 2 HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 41
and LEDs for Model 2100 and 2200 enclosures. Note: Refer to the Model 2100 and 2200 enclosure user guide for detailed information. 1 2 3 1 EMU status LED 4 2 Power status LED 3 Enclosure fault LED and HSG80 Array Controller and Array Controller Software 41 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 42
enclosure ECB LEDs Figure 14 identifies ECB LEDs for Model 2100 and 2200 enclosures. Note: Refer to the Model 2100 and 2200 enclosure user guide for detailed information. 1 2 3 1 ECB charged LED 2 ECB charging LED 3 ECB fault LED CXO6358A Figure 14: Model 2100 and 2200 enclosure ECB LEDs 42 HP - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 43
enclosure fan LEDs Figure 15 identifies fan LEDs for Model 2100 and 2200 enclosures. Note: Refer to the Model 2100 and 2200 enclosure user guide for detailed information. 1 2 3 1 Powered status LED 2 Not used 3 Fan fault LED 5019 Figure 15: Model 2100 and 2200 enclosure fan LEDs HP StorageWorks - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 44
General Description 44 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 45
, page 50 ■ Fiber optic cable cleaning instructions, page 54 ■ Cleaning a GLM, page problem is ongoing. Doing this allows HP technical support resources to better assess the problem. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 45 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 46
Replacement Information and Procedures Required tools The following tools may be needed to service the array controller, cache module, ECB, PVA module, GLM, and mat on which to place modules during servicing 46 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 47
and Procedures Field replacement strategy HP-authorized service providers troubleshoot HSG60 and HSG80 subsystem problems to the field replaceable unit (FRU) and replace the defective unit. Replacement procedures for subsystem FRUs addressed in this guide include HSG60 and HSG80 array controllers - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 48
the procedures in this guide. Electrostatic discharge precautions Static problems. The most common source of static electricity is the movement of people in contact with carpets and clothing. Low humidity increases the amount of static electricity. Observe the following precautions whenever servicing - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 49
separation between the cable and connector. Component precautions System components referenced in this manual comply with regulatory standards documented herein. Use of other components in their place HSG60 and HSG80 Array Controller and Array Controller Software 49 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 50
to connect a PC or terminal to the array controller for troubleshooting or configuration procedures. This port accepts a standard RS-232 terminal or a PC with a terminal-emulation program. The maintenance port supports serial communications with a default value of 9600 baud (using 8 data Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 51
-exploded views" section (on page 24) under the specific subsystem type. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 51 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 52
the tip on page 51 for details on the baud rate. 52 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 53
"this controller" and the remaining array controller is the "other controller." HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 53 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 54
Common Replacement Information and Procedures Fiber optic cable cleaning instructions To ensure optimum performance of the cable, clean the fiber optic cables while replacing ferrule. 54 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 55
18). 2 3 1 1 2 3 4 5 6 1 GLM 2 Receptacle 5020 3 Swab Figure 18: Cleaning procedure for GLM HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 55 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 56
) through step 3 for the receiving side of the optical GLM cavity. 56 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 57
. 1 3 2 4 5 6 7 1 Access door 2 Port 1 GLM 3 Release lever 4 Locking tab 5 Guide holes 6 GLM connector 7 Port 2 GLM CXO6245C Figure 19: Location of GLMs inside an array controller (HSG80 shown) HSG60 and HSG80 Array Controller and Array Controller Software 57 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 58
of data that needs to be flushed from the cache module. 58 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 59
21: Using thin needle nose pliers to disconnect a fiber optic cable HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 59 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 60
Disengage the GLM locking tabs that protrude through the guide holes on the bottom side of the controller. tab on the bottom of the replacement GLM with the guide holes in the board, and press firmly to seat align the controller in the appropriate guide rails. Misalignment can damage the backplane - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 61
easily damage a controller or GLM. Wear a snug-fitting, ESD wrist strap. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 61 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 62
and resumes operations. If this happens, return to step 3 and proceed. 62 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 63
the door aside. 12. Disengage the GLM locking tabs that protrude through the guide holes on the bottom side of the controller. 13. Operate the release lever Line up the locking tab on the bottom of the replacement GLM with the guide holes in the board, and press firmly to seat the GLM. 3. Press the - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 64
result in data loss. Quiescing can take several minutes. Carefully align the controller in the appropriate guide rails. Misalignment can damage the backplane. Note: A countdown timer allows a total of 2 HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 65
the temporary cycling of the port LEDs and a flashing Reset button. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 65 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 66
OTHER_CONTROLLER 14. Configure the controller as described in the appropriate array controller user guide, or refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 67
: Reset button and first three LEDs 1 Reset button 2 First three LEDs HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 67 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 68
hub, reconnect all cables removed from the old switch or hub. 68 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 69
. c. Release the Reset button. 4. Restart the host system using host documentation. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 69 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 70
DIMMs This section shows you how to replace DIMMs in a cache module. DIMM locations are shown in Figure 25 and supported configurations in Table 8. 1 3 2 4 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3 4 HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 71
02613801 DIMM-2 = 02623801 DIMM-3 = 02633801 DIMM-4 = 02643801 Refer to HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide for cache policies information that to determine which cache module and DIMM are at fault. HP StorageWorks HSG60 and HSG80 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 72
module in single-controller configurations: 1. Determine whether the controller is operational: 72 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 73
74. The ECB does not contain switches or use ECB Y-cables. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 73 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 74
retaining clips, use the eraser end of a pencil or a small screwdriver. 74 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 75
and Procedures 4 1 2 3 1 DIMM 2 DIMM slot CXO6577B 3 DIMM retaining clips 4 Rail guide Figure 28: Removing or installing a DIMM 11. Gently remove the DIMM from the DIMM slot, and HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 75 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 76
step 1 through step 4 for each DIMM. 6. Carefully align the cache module in the appropriate guide rails. Caution: Misalignment can damage the backplane. 7. Insert the cache module into the appropriate bay and and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 77
. 16. Disconnect the PC or terminal from the controller maintenance port. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 77 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 78
module. 6. Enter 3 to replace or remove the "other controller" cache module. 78 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 79
retaining levers and remove the "other controller" cache module. 10. For all other supported enclosures: a. Disengage both retaining levers and partially remove the "other controller" cache StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 79 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 80
not already connected, connect a PC or terminal to the operational controller. 80 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 81
and resumes operations. If this happens, return to step 7 and proceed. 13. Follow on-screen instructions to install the cache module and to restart the "other controller." Note: A controller restart can take HSG80 Array Controller and Array Controller Software 81 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 82
16. Disconnect the PC or terminal from the controller maintenance port. 82 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 83
replacing a failed storageset member means putting a satisfactory disk drive into the spareset. Note: For supported replacement procedures, see the "Replacing a disk drive" section that starts on page 94. Note: HSG80 Array Controller and Array Controller Software 83 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 84
, it may be necessary to rebuild the replaced disk drive. Follow the instructions on the screen or those outlined in the system reference guide to remove a failed disk drive. Use the following steps to remove a and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 85
following steps outline how to correctly move a RAIDset in this manner. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 85 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 86
> del disk21500 Figure 30: Deleting the RAIDset on the originating subsystem 86 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 87
, Instance Code 02675201 indicates that the member moved to the failedset. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 87 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 88
34: Display indicating that the RAIDset is moved to another location 88 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 89
page 90 displays the disk that is moved to the failedset. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 89 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 90
(not a member of the original RAIDset) as part of the failedset 90 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 91
disk with a new disk that is the same size or larger. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 91 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 92
a report that assists the HP service representative in resolving device problems. For additional details regarding the SHOW DEVICE_ERRORS command, refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide. Replacing a storage unit with - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 93
the use of partitions for anything other than temporary data storage. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 93 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 94
swapping is supported under the circumstances Consider the following initialization and troubleshooting tips: ■ If you are Controller Software Command Line Interface Reference Guide for additional information about the INIT Array Controller Software Troubleshooting Guide for additional information - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 95
a report that assists the HP service representative in resolving device problems. For additional details regarding the SHOW DEVICE_ERRORS command, refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide. Removing and replacing all disk - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 96
ADD DISKS CLI command to add the new disk drive. Disk drive hot swap support Disk drive hot swapping is supported only if the following conditions are met: ■ Array controllers are not engaged in Failover HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 97
begins to pulse. Note: Remember to press the correct port button. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 97 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 98
lights go off (if no disk drive faults on that port). 98 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 99
with a model number beginning with B (for example, B00721937) implement ARRE functionality. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 99 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 100
Common Replacement Information and Procedures 100 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 101
the precautions to follow prior to performing procedures within this chapter. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 101 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 102
LEDs 1 2 3 4 5 6 5021 Figure 38: OCP Reset button and first three LEDs 102 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 103
5 seconds. The ECB status LED flashes once, and then turns off. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 103 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 104
subsystem. The ECB is enabled when the subsystem is powered on. 104 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 105
potentially prevent damaging the cable (see Figure 40 on page 106). HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 105 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 106
pliers to disconnect a fiber optic cable Note: For single-controller configurations, the only supported array controller and cache module bays are controller A and Cache A. For array controllers HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 107
before beginning the replacement process. Failure to fully review and follow applicable instructions can result in damage to your equipment. Replacement controller configuration and cache StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 107 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 108
CLI command from each controller prior to shutting down the controller. These commands instruct the array controllers to flush all unwritten data from the cache modules and discontinue StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 109
initiator and target, and pull port 2 Fibre cable on both controllers No Proceed to instruction for removing & installing a controller for a dual-redundant configuration CXO8262 Figure 41: Controller HSG60 and HSG80 Array Controller and Array Controller Software 109 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 110
subsystem: a. Remove a controller from the non-DRM-configured subsystem by completing the instructions in the "Removing array controllers in dual-redundant controller configurations" section which starts on and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 111
& M2200 Enclosure Elements d. Initialize and install the new controller by completing the instructions in the "Installing array controllers in dual-redundant controller configurations" section (which starts and HSG80 Array Controller and Array Controller Software 111 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 112
Fibre cables from the controller being replaced. d. Remove the controller by completing the instructions in the "Removing array controllers in dual-redundant controller configurations" section which starts HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 113
extender clip Figure 43: Single-controller configuration in a Model 2200 enclosure HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 113 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 114
the disk was initialized with the SAVE_CONFIGURATION switch, and then perform one of the following options: ■ Locate existing information that supports the manual configuration of the subsystem, and then proceed to step 6 on page 115 if the disk was not initialized with the SAVE_CONFIGURATION - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 115
down with the SHUTDOWN THIS_CONTROLLER command. Loss of data could occur. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 115 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 116
connected, disconnect the PC or terminal from the controller maintenance port. 116 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 117
controller in a single-controller configuration: Caution: Carefully align the controller in the appropriate guide rails. Misalignment can damage the backplane. Note: Ensure that the program card is not and HSG80 Array Controller and Array Controller Software 117 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 118
16 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253. ■ guide or HP StorageWorks HSG60 Line Interface Reference Guide. 12. manually restore the current device configuration using existing information and the appropriate array controller user guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 119
enclosures: ■ HP StorageWorks BA370 enclosure ■ HP StorageWorks M2100 or M2200 enclosures HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 119 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 120
-redundant controller and cache module setup in M2100 and M2200 enclosures 120 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 121
VTDPY d. Record which units have I/O activity. e. Exit VTDPY by pressing Ctrl+Y. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 121 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 122
a RESTART command revert back to the preferred controller after about 1 minute. 122 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 123
Enter choice: 1,2,3,4,5 -> Figure 50: FRUTIL Main Menu for a controller in a BA370 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 123 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 124
Module B ] Figure 53: Slot Designations screen for controllers in a BA370 enclosure 124 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 125
the controller in an antistatic bag or on a grounded antistatic mat. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 125 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 126
port. FRUTIL exits. If you have a replacement controller available, complete the instructions in the "Installing array controllers in dual-redundant controller configurations" section. Caution: StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 127
amount of I/O activity and the number of units that are online. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 127 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 128
the temporary cycling of the port LEDs and a flashing Reset button. 128 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 129
cache and mirrored cache (if enabled) is not good in substep 3b, see Table 14 through Table 16 in the "Controller and Cache Replacement Troubleshooting" appendix (which starts on page 253) to take corrective actions. d. Disconnect the PC or terminal from the maintenance port of the operational - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 130
the controller cache is good. See Table 14 through Table 17 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253 if the cache is not good. Caution: Failure to clear HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 131
See Table 14 through Table 16 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253 if the cache is not good. and the Reset button LED remains steady on. Contact HP technical support or replace the controller if this condition occurs. HP StorageWorks HSG60 and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 132
must contain the same memory configuration, regardless of the ACS version. 132 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 133
(BA370 enclosure only) 2 PVA (BA370 enclosure only) 3 Controller A 4 Controller B 5 Cache A 6 Cache B HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 133 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 134
of data that needs to be flushed from the cache module. 134 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 135
DIMMs must be removed for installation in the replacement cache module. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 135 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 136
on page 137to install the DIMMs in the replacement cache module. 136 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 137
the module can damage the backplane. 2. Carefully align and partially insert the cache module in the Cache A guide rails. Caution: If your cache module is in a BA370 enclosure, you must disable the ECB. Failure HSG80 Array Controller and Array Controller Software 137 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 138
wrist strap when completing controller cache module removal and installation procedures. Note: See Table 9 on page 121 for information on symbols used throughout these instructions. 138 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 139
controller for the cache module being removed becomes the "other controller." HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 139 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 140
of the cache module may cause the controller to become inoperable. To prevent this, wait for FRUTIL to instruct you to remove the cache module. FRUTIL displays the following message when it is ready for you to and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 141
levers. b. Remove the "other controller" cache module. ■ For all other supported enclosures: a. Disengage both retaining levers and partially remove the "other controller" cache module HSG60 and HSG80 Array Controller and Array Controller Software 141 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 142
contain the same cache memory configuration as the module being replaced. 142 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 143
cache issue (see Table 14 through Table 16 of the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253), the operational controller and the replacement controller references and HSG80 Array Controller and Array Controller Software 143 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 144
cache module, complete the following substeps: H a. Carefully align and partially insert the cache module in the appropriate guide rails. Caution: Misalignment of the cache module in the guide rails can damage the backplane. 144 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 145
temporary cycling of the port LEDs and a flashing controller Reset button. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 145 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 146
, if any exist. See Table 14 through Table 16 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253 for more information on clearing invalid or failed cache conditions. HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 147
, if any exist. See Table 14 through Table 16 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253 for more information on clearing invalid or failed cache conditions and HSG80 Array Controller and Array Controller Software 147 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 148
cache is not good, see Table 14 through Table 16 in the "Controller and Cache Replacement Troubleshooting" appendix that starts on page 253 for more information on clearing invalid or failed cache conditions. and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 149
an ECB (see Figure 63 on page 150), match the vacant ECB bay with the cache module the ECB supports. Note: If you plan to shut down your subsystem for more than one day to replace the ECB, StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 149 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 150
BA370, M2100 & M2200 Enclosure Elements 1 B1 supports Cache B 2 B2 supports Cache B 3 A2 supports Cache A 4 A1 supports Cache A 1 2 3 4 CXO6864A Figure 61 enclosures (rear view) CXO6922B Figure 63: Removing an ECB that supports cache module B in Model 2100 and 2200 enclosures 150 HP - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 151
:hh:mm:ss> 3. Start FRUTIL with the following command: RUN FRUTIL HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 151 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 152
the replacement ECB as described in the documentation that shipped with the battery. Note: The Battery Service Label indicates the installation date (MM/YY) for the replacement ECB. b. Remove the blank HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 153
the old ECB. b. Place the replacement dual ECB in a temporary location. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 153 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 154
another ECB for the "other controller" in a dual-redundant controller configuration. 154 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 155
THIS_CONTROLLER CLI command from each controller prior to shutting down the controller. These commands instruct the array controllers to flush all unwritten data from the cache modules and discontinue all HSG80 Array Controller and Array Controller Software 155 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 156
the intent to replace the "this controller" ECB with power off. 156 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 157
. 12. Disconnect the PC or terminal from the controller maintenance port. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 157 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 158
contains array controllers and cache modules; expansion enclosures do not. Note: Array controllers can support up to three BA370 enclosures: a master enclosure and two expansion enclosures. A PVA HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 159
remove the PVA. 1 PVA module 1 Figure 65: PVA module location CXO7318A Caution: Carefully align the replacement PVA in the appropriate guide rails. Misaligning the module can damage the backplane. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 159 Maintenance - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 160
15. Disconnect the PC or terminal from the controller maintenance port. 160 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 161
bus 6 Figure 67: I/O module bay and bus numbering in a BA370 enclosure HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 161 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 162
4. Enter N(o) to the question about replacing the cache battery. Note: The array controller supports up to three enclosures. The I/O module status can show the following states: ■ Single Ended StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 163
the temporary cycling of the port LEDs and a flashing Reset button. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 163 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 164
11. Disconnect the PC or terminal from the controller maintenance port. 164 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 165
Also see the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide for cache policy information to determine which cache module and DIMM are at fault. HSG60 and HSG80 Array Controller and Array Controller Software 165 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 166
Replacing BA370, M2100 & M2200 Enclosure Elements 166 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 167
Upgrading the Subsystem 4 This chapter provides the following instructions: ■ Upgrading from ACS V8.6-x and V8.7-x to V8.8, page 168 ■ After-upgrade maintenance checks, page 213 ■ . HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 167 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 168
card ejection button Figure 70: Program card (PCMCIA card) installation CXO6578B 168 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 169
to ACS V8.8-x. Significant downtime and data loss can result. Note: Rolling upgrades are supported if you are upgrading by using any of the following scenarios: ■ V8.6-xF or supported. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 169 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 170
SecurePath V3.0B (Service Pack 1) are installed before upgrading. ■ Complete a shutdown upgrade if you are running Windows NT, Windows 2000, or IBM AIX. Rolling upgrades are not supported on these platforms HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 171
ACS solution software installation and configuration guide for your operating system for additional instructions. These procedures include considerations for switch firmware, as well as controller-based upgrades. Specific instructions for the solution software and the proper sequence for all - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 172
the controller is less than 50% idle, reduce the processing load. 172 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 173
the CCL by entering the following command: HSGA> SET THIS_CONTROLLER NOCOMMAND_CONSOLE_LUN HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 173 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 174
subsequent screen displays the cache flush timer value: HSGA> SHOW OTHER_CONTROLLER 174 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 175
the cache module by entering the following command: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 175 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 176
Note: Disregard any messages pertaining to misconfigured controllers or failover status. 176 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 177
to show the status of each unit: HSGA> SHOW UNITS FULL HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 177 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 178
upgrading from ACS V8.6-x to V8.8-x. If you are upgrading from ACS V8.7-x to V8.8-x, manually shut down controller A by entering the SHUTDOWN OTHER_CONTROLLER command. 21. Upgrade the software on controller HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 179
the following substeps: a. Remove the program card ESD cover from controller A. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 179 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 180
setting for each unit, verify the change: HSGA> SHOW unit-name 180 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 181
in data loss or leave the controller in an unusable state. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 181 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 182
the CCL by entering the following command: HSGA> SET THIS_CONTROLLER NOCOMMAND_CONSOLE_LUN 182 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 183
subsequent screen displays the cache flush timer value: HSGA> SHOW OTHER_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 183 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 184
). Proceed only after the Reset buttons stop flashing and remain solid. 184 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 185
15. After enabling the CCL, verify the change: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 185 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 186
StorageWorks Secure Path Manager. (LUNs may be moved by either controller.) 186 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 187
the processing load. Note: The VTDPY display refreshes every ten seconds. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 187 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 188
CCL is enabled by entering the following command: HSGA> SHOW THIS_CONTROLLER 188 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 189
> SHOW UNITS FULL Note: If any Snapshot unit exists, repeat step 3. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 189 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 190
command as required for each unit: HSGA> SET unit-name NOWRITEBACK_CACHE 190 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 191
Note: Disregard any messages pertaining to misconfigured controllers or failover status. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 191 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 192
by pressing Ctrl+C, and then enter the following command: VTDPY> EXIT 192 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 193
upgrading from ACS V8.6-x to V8.8-x. If you are upgrading from ACS V8.7-x to V8.8-x, manually shut down controller A by entering the SHUTDOWN OTHER_CONTROLLER command. 16. Upgrade the software on HSG60 and HSG80 Array Controller and Array Controller Software 193 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 194
A. 22. Connect a PC or terminal to the maintenance port on controller A. 194 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 195
CCL is enabled by entering the following command: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 195 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 196
subsequent screen displays the cache flush timer value: HSGA> SHOW THIS_CONTROLLER 196 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 197
command as required for each unit: HSGA> SET unit-name NOWRITEBACK_CACHE HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 197 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 198
to show the status of each unit: HSGA> SHOW UNITS FULL 198 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 199
upgrading from ACS V8.6-x to V8.8-x. If you are upgrading from ACS V8.7-x to V8.8-x, manually shut down controller A by entering the SHUTDOWN OTHER_CONTROLLER command. 17. Upgrade the software on controller and HSG80 Array Controller and Array Controller Software 199 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 200
by pressing Ctrl+C, and then enter the following command: VTDPY> EXIT 200 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 201
30. After enabling the CCL, verify the change: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 201 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 202
-upgrade steps if you are upgrading from ACS V8.7-2 or later. 202 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 203
terminal to the maintenance port of controller A, at the initiator site. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 203 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 204
units by entering the following command: HSGA> DELETE snapshot-unit-name 204 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 205
the cache module, by entering the following command: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 205 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 206
critical to ensure that both controllers are restarted and upgraded simultaneously. 206 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 207
CCL is enabled by entering the following command: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 207 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 208
subsequent screen displays the cache flush timer value: HSGA> SHOW THIS_CONTROLLER 208 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 209
Figure 93: Screen display indicating whether flushed data remains in cache HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 209 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 210
or failover status. g. Install a program card ESD cover on each controller. 210 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 211
COMMAND_CONSOLE_LUN 5. After enabling the CCL, verify the change: HSGA> SHOW THIS_CONTROLLER HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 211 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 212
-upgrade steps if you are upgrading from ACS V8.7-2 or later. 212 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 213
silent metadata inconsistencies to develop if a disk drive was spared into a RAIDset (either manually or automatically). With ACS V8.8-1, at the time the controller is first upgraded, the StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 213 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 214
screen displayed after issuing the SHOW RAIDSETS SPECIAL_FUNCTION_ONE command (top controller) 214 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 215
the following topics: ■ Handling RAIDset containers with at least one unit above the container (recommended offline method), page 216 ■ Manually manipulating disk devices needing repair (alternative procedure), page 216 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 216
. Manually manipulating disk devices needing repair (alternative procedure) To manually manipulate and repair disk devices where their status indicates, MAINTENANCE RECOMMENDED: 216 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 217
on the top controller (following rolling upgrade v87P-6 to V88-1P) HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 217 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 218
combination of partition information indicates that a discrepancy exists on the unit. 218 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 219
disk device needs repair. Ensure that it is a fully normalized RAIDset. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 219 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 220
> SET RAIDset-name REMOVE=disk-name HSG_TOP> DELETE FAILEDSETS disk-name 220 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 221
of the configuration, and then place the units above the RAIDset. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 221 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 222
CO_RAID Figure 101: Example of the original RAIDset with a Good status 222 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 223
). 3. Place the RCS unit back into place. 4. Complete a full RCS copy. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 223 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 224
in "Repairing disk devices (offline and alternative methods)" on page 215. 224 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 225
in "Repairing disk devices (offline and alternative methods)" on page 215. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 225 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 226
or V8.7-1. Downgrading controllers to the previous version should only be completed by HP authorized service personnel. Failure to properly follow the downgrade procedures may result in the loss of data. HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 227
to complete. 3. Enter A or B to downgrade to ACS V8.7-1 or V8.6-1. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 227 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 228
exiting. Figure 105: Screen display indicating existing snapshots If the host configuration expands into the new area for the enlarged host support table, the information on those host systems is lost. The downgrade program displays the information about those hosts and allows the opportunity - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 229
and reservation and providing final opportunity to exit the downgrade process HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 229 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 230
the NODESTROY switch after adding the storagesets back to the system. 230 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 231
the following steps to install a software patch: 1. Obtain the patch file from a customer service representative or the Internet at http://h18006.www1.hp.com/products/storageworks/acs/index.html. HSG60 and HSG80 Array Controller and Array Controller Software 231 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 232
, repeat step 2 (on page 231) through step 8 for the second controller. 232 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 233
3: List Patches Enter option number (0..3) [0] ? Figure 113: Code Patch Main Menu HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 233 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 234
115: Patch Selection Confirmation screen 8. Enter Y(es) to delete the patches. 234 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 235
option number (0..3) [0] ? Figure 117: Code Load & Patch local program Main Menu HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 235 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 236
3: List Patches Enter option number (0..3) [0] ? Figure 118: Code Patch Main Menu 236 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 237
2: Delete Patches 3: List Patches Enter option number (0..3) [0] ? Figure 119: Patch Listing HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 237 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 238
Upgrading the Subsystem 5. Enter option 0. 6. For dual-redundant controller configurations, repeat step 1 (on page 235) through step 5 for the second controller. 238 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 239
is installing the new firmware, the device can become unusable. To minimize this possibility, secure a reliable power source and suspend all I/O to the bus that services the device being upgraded. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 239 Maintenance and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 240
firmware image must begin at a known LBN-usually 0-and must be contiguous. See the documentation that accompanied the host operating system for instructions on copying firmware images to a disk drive. Caution: Quiesce the host load before running HSUTIL; otherwise, damage to the storage device can - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 241
firmware, it displays the new firmware revision for the disk drive. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 241 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 242
whether you want to replace the battery. 4. Enter option 2. 5. Enter option 1. 242 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 243
the new cache module. ■ For Model 2200 enclosures, insert the ECB into ECB bay B1. Caution: Carefully align the cache module in the appropriate guide rails. Misalignment can damage the backplane. 8. Insert the new cache module into its bay and engage its retaining levers. HP StorageWorks HSG60 and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 244
Controller and Array Controller Software Command Line Interface Reference Guide). 11. Enable failover, and establish the dual-redundant HSG60 and HSG80 Array Controller and Array Controller Software Command Line Reference Guide to configure the controller. 13. Disconnect the PC or terminal from - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 245
unmirrored configurations and 256 MB in mirrored configurations, per cache module. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 245 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 246
. • Failure to disable the ECB can result in cache module damage. 246 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 247
. 1 1 DIMM 2 2 DIMM slot 3 DIMM retaining clip 3 Figure 123: DIMM components CXO6577B HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 247 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 248
modules contain identical amounts of cache memory. Caution: Carefully align the cache module in the appropriate guide rails. Misalignment can damage the backplane. 10. Insert the cache module into its bay and and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 249
array controllers and cache modules, page 250 ■ Environmental specifications, page 251 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 249 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 250
charged battery (400 mA) Cache running and battery charging (880 mA) 250 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 251
) 10% to 90% at a maximum wet bulb temperature of 30 °C (86 °F) HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 251 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 252
Specifications 252 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 253
Controller and Cache Replacement Troubleshooting B This section provides instructions on resolving common problems that may occur while replacing controllers or cache modules. This section covers the HSG60 and HSG80 Array Controller and Array Controller Software 253 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 254
and Cache Replacement Troubleshooting Resolving invalid cache error an invalid cache-serial number mismatch error message Message Resolution Description and Instruction INVALID CACHE - Cache should be installed in controller serial number xyz Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 255
Controller and Cache Replacement Troubleshooting Resolving failed cache error messages Caution: Failure to clear an invalid cache message (especially a Cache is indicates that the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 255 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 256
Troubleshooting mirrored cache is in a failed condition. When a SHOW THIS_CONTROLLER command is submitted, the replacement controller indicates that its mirrored cache is in a Failed state: Cache: Cache is GOOD Mirrored Cache: Cache is FAILED Table 16 on page 259 provides instructions Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 257
Troubleshooting 3. Unmount all devices. 4. Complete the instructions for removing a cache module in the on page 139. 5. Complete the instructions for installing a cache module in : ■ If the cache is good, return the controller to service. The resolution of the failed cache condition is complete. ■ - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 258
Cache is GOOD). c. If the cache is good, return the controller pair to service. Resolution to the failed cache condition is complete. If the cache failed, proceed Array Controller and Array Controller Software Troubleshooting Guide, or contact HP technical support for additional help. 258 HP - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 259
Controller and Cache Replacement Troubleshooting Table 16: Resolving a failed cache error I/O activity to the controller pair. 3. Unmount all units. 4. Complete the instructions for removing a cache module in the "Removing cache modules in dual-redundant 259 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 260
Troubleshooting Table 16: Resolving a failed cache error message (event 2) (continued) Resolution (continued) Details e. After restoring defaults, complete the instructions service. 260 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 261
Controller and Cache Replacement Troubleshooting Resolving unexpected bugcheck condition error messages If the replacement controller restarts at the same time you the next step. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 261 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 262
Controller and Cache Replacement Troubleshooting Table 17: Resolving an unexpected bugcheck condition error message (continued) Resolution (Cont'd) Resolution 2. Record all it. 262 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 263
glossary Glossary This glossary defines terms used in this guide or related to this product and is not a comprehensive glossary of computer terms. Glossary ACS a computer can process. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 263 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 264
. command line interpreter See CLI. computer interconnect bus See CI bus. 264 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 265
to operate with the device, such as a printer or a disk drive. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 265 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 266
A group of disk drives that have been removed from RAIDsets due to a failure or a manual removal. Disk drives in the failedset should be considered defective and should be tested and repaired before HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 267
Unit. A hardware component that can be replaced at a customer location by HP authorized service providers. FRUTIL Field Replacement Utility. GBIC Gigabit Interface Converter. The devices that are inserted and HSG80 Array Controller and Array Controller Software 267 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 268
two Fibre Channel ports consisting of a transmit fibre and a receive fibre. 268 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 269
or more terminals or devices are connected to enable information transfer. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 269 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 270
from it. Terminals, printers, tape drives, and disks are peripheral devices. 270 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 271
of storage access developed to improve performance or availability, or both. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 271 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 272
, or RAIDset from which the failed member came. See also regeneration. 272 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 273
back of the system unit to which a SCSI device is connected. HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 273 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 274
in an array. striped mirrorset See RAID 0+1. stripeset See RAID-0. tape A storage device supporting sequential access to variable sized data records. target (1) A SCSI device that performs an operation HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 275
. A unit may also be created from a more complex container such as a RAIDset. The array controller supports a maximum of eight units on each target. See also target and target ID number. UPS Uninterruptible power HSG80 Array Controller and Array Controller Software 275 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 276
request from the cache memory rather than from the disk drives. 276 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 277
number 26 DIMM part numbers 34 Index Index DIMM components (illustrated) 72 disk drives, supported drives and part numbers 27 dual ECB configuration (illustrated) 149 dual-battery ECB part number HSG60 and HSG80 Array Controller and Array Controller Software 277 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 278
single-controller configuration 119 table of parts 34 CLCP installing patches 231 cleaning instructions, fiber optic cable 54 cleaning procedure for GLM (illustrated) 55 component precautions StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 279
107 removing single-controller configuration 107 replacing single-controller configuration 107 troubleshooting error messages 253 controller reset 117, 128 controller specifications. See StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 279 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 280
enclosure LEDs illustrated 42, 153 removing one that supports cache module B, Model 2100 enclosure (illustrated) 150 removing one that supports cache module B, Model 2200 enclosure (illustrated) HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 281
30 8-/16-port switch, part number 26 fiber optic cable, cleaning instructions 54 hub, part number 26, 30 field replacement strategy 47 Field swapping 96 HP authorized reseller 22 storage website 22 technical support 22 HSG60 array controller. See controller. HSG80 array controller. and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 282
, 153 EMU switches and LEDs 41 fan LEDs 43 single-controller configuration 113 removing an ECB that supports cache module B 150 using thin needle-nose pliers to disconnect a fiber optic cable 68 using thin HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 283
configuration 113 PC/terminal to maintenance port connection 52 removing an ECB that supports cache module B 150 installing cache module dual-redundant controller configuration 142 StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 283 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 284
33 rack-mountable part number 30 removing an ECB that supports cache module B (illustrated) 150 removing an ECB that supports cache module B (illustrated) 150 single-controller configuration (illustrated HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 285
cable kit (white) 26 program (PCMCIA) cards 33 PVA module 26 single-battery ECB part number 27 supported disk drives 27 fiber optic cabling, parts used in configuring the controller 33 Fibre Channel 8-/16-port switch Array Controller and Array Controller Software 285 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 286
failed RAIDset member 84 fiber cable dual-redundant controller configuration 67 286 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 287
single-controller configuration 67 required tools 46 restarting the subsystem 105 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software 287 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 288
33 HSG80 subsystem in a BA370 enclosure 26 Model 2200 enclosure 30 288 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 289
support, HP 22 terminal connection. See maintenance port. text symbols 18 tightening VHDCI cables 49 tools required 46 troubleshooting cache module error message 253 controller module error message 253 guide and HSG80 Array Controller and Array Controller Software 289 Maintenance and Service Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 290
Index 290 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide
Maintenance
and Service
Guide
HP StorageWorks
HSG60 and HSG80 Array
Controller and Array Controller
Software
Product Version:
8.8-1
Third Edition (March 2005)
Part Number:
EK–G80MS–SA. C01
This guide provides step-by-step hardware and firmware installation instructions for
HP StorageWorks HSG60 and HSG80 array controllers. It also serves as a reference for the
operation, troubleshooting, and future upgrades of these array controllers.