HP StorageWorks EMA12000 HP StorageWorks HSG60 and HSG80 Array Controller and
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- HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 1
Array Controller and Array Controller Software Product Version: 8.8-1 Third Edition (March 2005) Part Number: EK-G80TS-SA.C01 This guide provides troubleshooting instructions for HSG60 and HSG80 array controllers running Array Controller Software (ACS) Versions 8.8L, 8.8F, 8.8G, 8.8P, and 8.8S. This - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 2
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as Array Controller and Array Controller Software Troubleshooting Guide Third Edition (March 2005) Part Number: EK-G80TS-SA.C01 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 3
symbols 16 Rack stability 17 Getting help 18 HP technical support 18 HP storage website 18 HP authorized reseller 18 1 Troubleshooting Information 19 Typical installation problem identification checklist and troubleshooting guidelines 20 Significant event reporting 31 Reporting events that - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 4
Display Default screen 92 Controller Status screen 93 Cache Performance screen 95 Device Performance screen 96 4 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 5
utilization 115 Resource performance statistics 117 Disk Inline Exerciser (DILX 119 Checking for unit problems 119 Finding a unit in the subsystem 119 Testing the read capability of a unit (Template 14 151 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 5 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 6
41). . 153 Disk Transfer Error Event Sense Data Response template (Template 51 155 Data Replication Manager Services Event Sense Response template (Template 90) . . . . . 157 Connection Table Full Event 303 6 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 7
212 Tables 1 Related Documentation 12 2 Document Conventions 15 3 Installation Problem Identification Checklist 20 4 Troubleshooting Guidelines 22 5 Flashing OCP Pattern Displays and Repair Actions 32 50 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 7 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 8
Data Response Format 149 44 Template 14-Memory System Failure Event Sense Data Response format 151 8 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 9
Template 51-Disk Transfer Error Event Sense Data Response Format 155 47 Template 90-Data Replication Manager Services Event Sense Data Response Format for ACS V8.8-xP Only 157 48 ASC and ASCQ Code Codes 214 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 9 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 10
Contents 10 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 11
about this guide About this Guide This troubleshooting guide provides information to help you troubleshoot problems with HP StorageWorks HSG60 and HSG80 array controllers. "About this Guide" topics Ainboculut tdhies:Guide ■ Overview, page 11 ■ Conventions, page 15 ■ Rack stability, page 17 ■ Getting - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 12
HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide Document Part Number EK-MACON-CA EK-G80TS-SA. C01 EK-G80MS-RA. C01 12 HSG60 and HSG80 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 13
Cache Battery (ECB) Installation Instructions HP StorageWorks HSG80 ACS Solution Software Version 8.8 for HP-UX Installation and Configuration Guide HP StorageWorks HSG80 Enterprise/Modular -TE AA- RV1QA -TE HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 13 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 14
HP StorageWorks HSG80 ACS Solution Software Version 8.8 for Sun Solaris Installation and Configuration Guide HP StorageWorks HSG80 Enterprise/Modular Storage RAID Array Fibre Channel Solution Software Version 8.8 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 15
code variables Website addresses Text symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in this manner indicates that failure data. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 15 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 16
with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal injury from electrical shock hazards, do . 16 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 17
to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material. Rack stability Rack stability protects personnel and equipment. WARNING: To reduce HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 17 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 18
Guide Getting help If you still have a question after reading this document, contact an HP authorized service provider or access our website: http://www.hp.com. HP technical support Telephone numbers for worldwide technical support are listed on the following HP website: http://www.hp.com/support - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 19
ECB). Topics include: ■ Typical installation problem identification checklist and troubleshooting guidelines, page 20 ■ Significant event reporting , page 56 Note: Refer to enclosure documentation for information on troubleshooting enclosure hardware, such as the power supplies, cooling fans, and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 20
service provider for additional support. To troubleshoot the controller and supporting modules, complete the following checklist: Table 3: Installation Problem Identification Checklist Item 1. 2. 3. 4. 5. 6. Troubleshooting HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 21
controller failed so that it could not support a local terminal for FMU, check troubleshooting. For recurring problems with hosts other than HP Tru64 UNIX and OpenVMS, log the console output in real time. Done (W) HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 22
, use Table 4 to resolve the problem. Table 4: Troubleshooting Guidelines (Sheet 1 of 9) Symptom Possible Cause Investigation Reset button not lit. No power to subsystem. by using Table 6 on page 35. 22 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 23
Troubleshooting Guidelines (Sheet 2 of 9) Symptom Possible Cause Investigation Cannot set fail over to create dual-redundant configuration. Incorrect command syntax. See the controller CLI reference guide If the previous remedies fail to resolve the problem, check for OCP LED codes. Remedy Use - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 24
the DIMM is fully seated in the slot. If the previous remedy fails to resolve the problem, check for OCP LED codes. Remove cache module and ensure that DIMMs are installed properly. If the " cache module. 24 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 25
ECB. Enter the SHUTDOWN command on controllers that report the problem. (This command flushes the cache contents to synchronize the primary and mirrored data.) Restart the controllers that were shut down. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 25 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 26
the error and clear the error with the following command-all on one line: CLEAR_ERRORS THIS_CONTROLLER INVALID_CACHE NODESTROY_ UNFLUSHED_DATA. Refer to the controller CLI reference guide for more information. 26 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 27
Information Table 4: Troubleshooting Guidelines (Sheet 6 of 9) guide for more information. Refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 28
Information Table 4: Troubleshooting Guidelines (Sheet 7 of 9) Symptom Possible Cause Investigation Cannot add device. Illegal device. See product-specific release notes that accompanied the software release for the most recent list of supported devices. Device not properly installed - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 29
Information Table 4: Troubleshooting Guidelines (Sheet 8 of 9) Symptom Possible Cause Investigation Cannot configure storagesets. Incorrect command syntax. See the controller CLI reference guide for the appropriate ADD command. Exceeded maximum number of storagesets. Use the SHOW - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 30
however, the original data was unrecoverable. The reassigning of the data block has repaired the original problem, but the reassigned data block now contains invalid data. This is normal after a minor media flaw 30 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 31
Troubleshooting Information Significant event reporting The controller fault management software reports information about significant events that occur. These indicates a failure of the drive on that bus. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 31 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 32
Troubleshooting Information Flashing OCP pattern display reporting Certain events can cause a flashing display of the OCP LEDs. Each event program card or replace controller if needed. Replace controller. 32 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 33
Troubleshooting Information Table 5: Flashing OCP Pattern Displays and Repair Actions (Continued) Pattern nmlmmlm nmlmmll nmlmlmm Replace controller. Replace controller. Replace controller. Replace controller. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 33 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 34
Troubleshooting Information Table 5: Flashing OCP Pattern Displays and Repair Actions (Continued) Pattern nllllmm nllllml nlllllm nllllll OCP missing. Figure 1: OCP pattern display showing %FLL formatting 34 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 35
Repair Action Check power. If good, reset controller. If problem persists, reseat controller module and reset controller. If problem is still evident, replace controller module. Ensure that the controller. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 35 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 36
the PVA ID to 0 for the enclosure with the controllers. If the problem persists, try the following repair actions: 1. Replace the PVA module. 2. Replace the EMU. 3. Remove all devices. 4. Replace the enclosure. 36 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 37
one at a time. Check the enclosure if the problem remains. Verify that DIMMs are installed correctly. Reinsert controller. If the problem persists, reset the controller. If the error persists, controller. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 37 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 38
Troubleshooting Information Table 6: Solid OCP Pattern Displays and Repair Actions (Sheet 4 of 5) Pattern nllmlml nllmllm nllmlll controller. Replace controller. Replace controller. Replace controller. 38 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 39
Troubleshooting Information Table 6: Solid OCP Pattern Displays and Repair Actions (Sheet 5 of 5) Pattern nllllmm nllllml nllllll OCP Code 3C in Last Failure Entry: 1. Figure 2: Sample Last Failure report HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 39 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 40
Troubleshooting Information Last Failures are also reported to the host error log on Template 01, following a restart of the controller. For HSG> Figure 3: Sample Spontaneous Event logs showing %EVL formatting 40 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 41
the device ports, host ports, cache module, and value-added functions. If intermittent problems occur with one of these components, run the controller diagnostic test in a continuous loop Instance Codes. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 41 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 42
Troubleshooting Information ECB charging diagnostics After restarting the controller, the diagnostic the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide. This prevents the ECB from discharging during planned power outages. 42 HSG60 and - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 43
by power failure. Figure 5: SHOW THIS CLI sample screen display Refer to the appropriate installation and configuration guide and controller CLI reference guide for information about the UPS switches. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 43 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 44
Troubleshooting Information Caching techniques The cache module supports the following caching techniques to increase subsystem , refer to the following CLI commands in the controller CLI reference guide: ■ SET unit-number MAXIMUM_CACHED_TRANSFER=nn ■ SET unit-number MAX_READ_CACHED_TRANSFER_SIZE= - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 45
use one of the following CLI commands to instruct the controller to use the UPS: SET supports nonvolatile memory and dynamic cache policies to protect the availability of cache module unwritten (writeback) data. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 46
Troubleshooting Information Nonvolatile memory The controller provides writeback caching for storage units as long as the controller cache memory is supply, this unwritten data is lost during a power failure. 46 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 47
Cache Mirrored Cache Data loss: None. Data loss: None. Cache policy: Both controllers support writeback caching. Cache policy: Both controllers support writeback caching. Failover: None. Failover: None. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 47 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 48
writeback caching. Data loss: None. Controller A recovers lost writeback data from the mirrored copy on Cache B. Cache policy: Both controllers support writeback caching. Failover: None. Failover: None. 48 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 49
media when failure occurred was not recovered. Cache policy: Controller A supports write-through caching only; Controller B supports writeback caching. ■ Failover: In Transparent Failover, all units fail . HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 49 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 50
Data loss: None. Data loss: None. Cache policy: Both controllers continue to support writeback caching. Cache policy: Both controllers continue to support writeback caching. Failover: None. Failover: None. 50 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 51
units fail over to Controller B and operate normally. Cache policy: Both controllers continue to support writeback caching. Failover: None. In Multiple-bus Failover with host-assist, only those the units. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 51 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 52
: None. Data loss: None. Cache policy: Both controllers support write-through caching only. Cache policy: Both controllers support write-through caching only. Failover: None. RAIDsets and mirrorsets occurs. 52 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 53
replace DIMMs in a mirrored cache configuration, refer to the controller maintenance and service guide. Device Discovery Error report The Device Discovery Error report contains information that the on page 54). HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 53 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 54
Troubleshooting Information %EVL--hsg80_bot> --08-JUN-2004 11:37:26-- Instance Code: 03D04002 Template: 65.(41) Occurred on 08-JUN-2004 . Tape has a serious exception. Tape position was lost. Cache data lost. 54 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 55
Troubleshooting Information Table 10: DWD Status Codes (Continued) Code Description 0x09 Short record. 0x0a Long record. 0x0b Tape flow device. 0x29 A severe error occurred for a CDI SCSI command. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 55 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 56
drive. Illegal operation code or field in operation code. Vendor unique problem. Drive is not responding to us. Error with the media. Drive see JY. 1. Drive capacities greater than 146 GB are not supported by HSG60 and HSG80 array controllers. SHOW ELEVATION report The SHOW Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 57
Troubleshooting Information hsg80_bot> show elevation Nindy is currently OFF Time: 05-JUN-2004 12:00:21 Power On Time: 0. Years, 0. Days, association sets in full (SHOW ASSOCIATION FULL No ASSOCIATIONS HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 57 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 58
Troubleshooting Information Information of all connections in full (SHOW CONNECTION FULL). Connection Name Offset Operating 0, parted 1, sc-dis 0 fe_directory[0]=C01FA100, fe_directory[1]=C0FFCB80 58 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 59
Troubleshooting Information # 001a 4 000e fffe fffe fffe Dv 5:1:0 PUB c0487cac Type 00 Pub st 6 ri 3 BLOX: id0_gd 0, id1_gd 0, save_c 0, parted 0, sc-dis 0 fe_directory[0]=C01FA100, fe_directory[1]=C0FFCB80 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 59 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 60
Troubleshooting Information Nv St Up Us Dn Ds # 0026 2 fffe fffe fffe fffe Dv 5:8:0 PUB c0486314 Type 00 Pub st 6 BLOX: vaso Logdisk for this controller TOP logdisk 5 0 0 Logdisk for other controller 60 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 61
Troubleshooting Information Information of all storage sets in full (SHOW STORAGE FULL). Name Storageset UsesS2 Usesdtrbiypeset 0.33 MB) 53306880 646 ( 0.33 MB) 53306880 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 61 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 62
Troubleshooting Information S3 stripeset DISK10300 D110 DISK30300 D120 DISK50300 D130 D140 Switches: CHUNKSIZE = 256 blocks State: blocks Geometry (C/H/S): ( 4206 / 20 / 169 ) NOHOST_REDUNDANT 62 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 63
Troubleshooting Information D4 D5 D6 D7 S1 (partition) LUN ID: 6000-1FE1-0001-E200-0001-1234-5678-02B6 IDENTIFIER Size: 10661371 blocks Geometry (C/H/S): ( 3155 / 20 / 169 ) NOHOST_REDUNDANT HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 63 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 64
READ_CACHE RUN NOWRITE_PROTECT REARDE_ACDAACHHEEAD_CACHE WRITEBACK_CACHE READAHEAD_CACHE WRITEBACK_CACHE MAX_READ_CACHED_TRANSFER_SIZE = 32 MAX_WRITE_CACHED_TRANSFER_SIZE = 32 Access: ALL 64 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 65
Troubleshooting Information State: ONLINE to this controller Not reserved PREFERRED_PATH = THIS_CONTROLLER D180 Size: 10661371 blocks Access: Geometry (C/H/S): ( 3155 / 20 / 169 ) NOHOST_REDUNDANT HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 65 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 66
Troubleshooting Information 66 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 67
Utilities and Exercisers 2 This chapter describes the utilities and exercisers available to help troubleshoot and maintain the controllers, cache modules, and ECBs. These utilities and exercisers , page 133 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 67 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 68
and failures" on page 71 for specific details on this feature. ■ Display device services event silo. ■ Display detailed device characteristics. Displaying last failure entries The controller stores : RUN FMU 68 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 69
of controller operation was requested. Reporting Component: 1.(01) Description: Executive Services Reporting component's event number: 2.(02) Event Threshold: 10.(0A) Classification Sample last failure entry HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 69 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 70
; and the "Last Failure Codes" chapter that starts on page 211 for Last Failure Codes). 70 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 71
reduced device is now available for use. Reporting Component: 2.(02) Description: Value Added Services Reporting component's event number: 110.(6E) Event Threshold: 1.(01) Classification: IMMEDIATE. Failure ). HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 71 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 72
Event logs or last failure logs. By default, this descriptive text is not displayed (SET log_type NOVERBOSE). See "Translating event codes" on page 70 for instructions to translate these codes manually. 72 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 73
the controllers in a dual-redundant configuration (refer to the CLI reference guide for instructions to set the CLI command string for a controller). If enabled, bad power supply); preceded by %CER (see example in the "Troubleshooting Information" chapter on page 19). By default, these errors are - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 74
maintenance terminal. For many of the patterns, additional information is also displayed to aid in problem diagnosis. In cases of automatic hardware reset (for example, power failure or pressing the controller 74 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 75
which connections or hosts exist for units. This command is primarily used by service support resources to obtain a better understanding of the circumstances of a system failure. FMU variant ■ unit-number HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 75 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 76
(C/H/S): ( 5258 / 20 / 169 ) NOHOST_REDUNDANT DOPPEL_T> Figure 9: SHOW RESERVATION sample output (Microsoft® Windows® 2003 32-bit) 76 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 77
reservations allows any host to access a unit if the host has a connection link to the unit. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 77 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 78
if you are servicing the product. support; 2 = Fairness Support SC - Save Configuration info: Not present, Used, Ignored, Disabled FMU> Figure 11: SHOW DEVICE_INFO Dxxxx sample output Metadata vers/SC 11/U 78 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 79
: 1 = Advanced support; 2 = Fairness Support SC - Save Configuration info: Not present, Used, Ignored, Disabled FMU> Figure 12: SHOW DEVICE_INFO ALL sample output Metadata vers/SC 9/D 11/N 9/I 11/U 11/U 11/U HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 79 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 80
/ acs/. Select manuals (guides, supplements, addendums, etc) under self-help resources, and then select HSG60, HSG80, HSJ80, HSZ80 Supported Disk Drive Matrix. Example of output: Model ---------BD0096349A 80 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 81
greater than 32 characters, the least significant 32 characters are displayed. Example of output: S/N media 3BV0BYBW00001046HRYX HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 81 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 82
the previous example, the value 3 denotes that the device does support SCSI-3 Fairness and the Advanced Support. If the device did not support SCSI-3 fairness the value displayed would be 1 (advanced support). 82 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 83
a controller, and it is not initialized in Transparent Failover mode (refer to CLI reference guide), it is assigned a metadata version number. The disk drive keeps its assigned metadata version number command. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 83 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 84
, ascq:00, info valid:yes, info:xFE0F0000, sks:x00000000 Figure 13: SHOW DEVICE_ERRORS sample output 84 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 85
, asc:24, ascq:00, info valid:no, info:x00000000, sks:x000200C0 5 6 Figure 14: Event log interpretation HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 85 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 86
has valid data. ■ sks-Data returned by the device, specific to the sense key returned. 86 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 87
. A parity error on the SCSI bus was detected. This may indicate cabling, drive, or controller problems. A device returned an error status, not detailed by a more specific event code. Not currently used concern. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 87 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 88
with a code sk:05, asc:24, ascq:00, depending on the support level of the drives in the system. These events are in response to the on all drives. The response does not indicate a problem or reduced functionality of the storage system. DS_EVENT_CMD_TIMEOUT DS_EVENT_BBR Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 89
subsystems, and is used to check the subsystem for communication problems. Information displayed includes: ■ Processor utilization. ■ Virtual port. Note: The terminal must support ANSI control sequences. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 89 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 90
a question mark (?) after a partial command to see the values that can follow the supplied command. 90 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 91
EXIT) UPDATE - Update Screen Display Figure 15: VTDPY commands and shortcuts generated from the HELP command HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 91 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 92
- Controller uptime ■ Controller and processor utilization ■ Host port 1 and 2 packet data brief ■ Full unit performance 92 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 93
to "this controller" only. To see "other controller" connections, run VTDPY again on the "other controller." HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 93 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 94
2351 2830 Up: 19 5:02:22 Unit ASWC KB/S D011 x a 0 2 D011 x a 0 3 D011 x a 0 4 D011 x a 0 5 D011 x a 0 6 D011 x a 0 7 94 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 95
Up: 0 22:10:28 MS Purge BlChd BlHit % 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Figure 18: Sample of the Cache Performance screen HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 95 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 96
uptime ■ Device port configuration (upper left) ■ Device performance (upper right) ■ Device port performance (lower left) 96 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 97
3 4 5 6 Rq/S RdKB/S WrKB/S CR BR TR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Figure 19: Sample of regions on the Device Performance screen HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 97 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 98
"this controller" only. To see "other controller" connections, run VTDPY again on the "other controller." 98 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 99
:0 Protocol Errors :0 Elastic Errors :1 Sfs Buff 0 Warns Figure 20: Sample of the Host Ports Statistics screen HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 99 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 100
Wait) ■ Full unit performance ■ Resource status fields (Wait Flush, wait FX, Nodes, Dirty, and Flush) 100 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 101
) Dirty: 0 (blocks) 0 (nodes) Flush: 0 (blocks) 0 (nodes) Figure 21: Sample of the VTDPY Resource Statistics screen 0 Rq/S HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 101 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 102
VTDPY screens in the previous section as you review and interpret screens in this section. 102 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 103
the controller in days, hours and minutes in the following format: Up: days hh:mm:ss HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 103 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 104
fields in the Default and Device screens are described in Table 19 on page 105. 104 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 105
available information. See Table 20 on page 106 for a description of each field on these screens. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 105 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 106
. Availability of the unit: a = Available to "other controller." d = Offline, unit disabled for servicing. e = Online, unit mounted for exclusive access by a user. f = Offline, media format error unit. 106 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 107
during the last update interval. Number of cached data blocks hit during the last update interval. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 107 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 108
status of a device. F = Unrecoverable device fault. Device fault LED is on. (space) = No fault detected. 108 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 109
of requests queued to the device during the last screen update interval. If the device does not support tagged queuing, the maximum value is 1. BR Number of SCSI bus resets that occurred since VTDPY started. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 109 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 110
Connections Field Label Description ## Internal ID. NAME Refer to the SHOW CONNECTIONS command in CLI reference guide. BB Buffer-to-buffer credit. FrSz Frame size. ID/ALPA Host ID. P Port number (1 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 111
an EOFa delimiter that EOFa the TACHYON chip has received. Generated EOFa Reveals the number of problem frames that the TACHYON chip has received that caused the Frame Manager to attach an EOFa detected. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 111 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 112
26. The second digit is outlined in Table 27. Refer to the HP TACHYON user manual for a more detailed explanation of the TACHYON chip definitions. Table 26: First Digit on Description LR2 LR3 LF1 LF2 ACTIVE 112 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 113
possible entries under each column. Note: This feature is only supported in the P variant of ACS. Table 28: Remote Display Column unit: a = Available to "other controller." d = Disabled for servicing, offline. e = Mounted for exclusive access by a user. f Software Troubleshooting Guide 113 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 114
Hh r3DDDD Hh t4DDDD Hh 5DDDD Hh 6DDDD Hh Figure 23: Sample port configuration information 114 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 115
RUN command. NULL = A special type of thread that only executes while no other thread is executable. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 115 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 116
queue handler. Handles all work from the host port such as new I/O and completion of I/O. 116 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 117
and manages mirrorset copy operations if necessary. VA Thread that provides logical unit services, independent of the host protocol. VTDPY Local program that provides a dynamic display for RAID 5 writes. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 117 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 118
written. Flush Number of dirty data buffers pending flush or currently flushing from cache memory. 118 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 119
capability of a unit (which may be composed of one or more disk drives). Checking for unit problems DILX generates intense read and write loads to the unit while monitoring drive performance and status. Run . HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 119 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 120
summary for the current test and continues testing. Ctrl+Y Stops the test and exits DILX. 120 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 121
, access, and erase commands to randomly-chosen LBNs. The ratio of these commands can be manually set, as well as the percentage of read and write data that is compared throughout this test , 5555, AAAA, 5555 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 121 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 122
, E99C, 9921, 9921, 1921, 699C, 699C, 0747, 0747, 0747, 699C, E99C, 9999, 9999 18 FFFF 122 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 123
Y(es) to display both hard and soft errors. 11. Enter Y(es) to display the hex dump. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 123 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 124
discovered that the data did not conform to the pattern that DILX had previously written. 124 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 125
was issued in a way that DILX expected to receive a compare error, but no error was received. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 125 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 126
unit indicator for the unit shown is set to NORUN; the disk cannot spin up. 126 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 127
detects that an unsupported device is selected as the target device. Specify whether the device supports the SCSI Write Buffer command download and save function. Should the code be downloaded with command. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 127 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 128
ports for new disk drives, adds them to the controller configuration, and automatically names them. Refer to the controller installation and configuration guide for more information about the CONFIG utility. 128 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 129
CLCP screen display that lists software patches, or refer to the controller maintenance and service guide for more information about this utility during a replacement or upgrade process. The following values HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 129 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 130
Utilities and Exercisers Note: Only HP authorized service providers can upload EMU microcode updates. Contact HP technical support for directions to obtain the appropriate EMU microcode and installation guide. 130 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 131
done, back up the clones rather than the storageset or single-disk unit, which can continue to service the I/O load. After cloning a mirrorset, the CLONE utility does not need to create a temporary purposes. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 131 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 132
redundant controller configuration, without shutting down the subsystem. Refer to the controller maintenance and service guide for a more detailed explanation of how FRUTIL is used during the replacement process. Note and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 133
media. The CHVSN utility is used to eliminate duplicate volume serial numbers and to rename duplicates with different volume serial numbers. Note: Only HP authorized service providers can use this utility. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 133 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 134
Utilities and Exercisers 134 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 135
Data Response template (Template 51), page 155 ■ Data Replication Manager Services Event Sense Response template (Template 90), page 157 ■ Connection Table Full Event Error template (Template A0), page 159 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 135 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 136
events reported in this chapter might not be applicable to the HSG60 and HSG80 controller. 136 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 137
-replaceable unit code 15 SKSV Sense key specific 16 Sense key specific 17 Sense key specific HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 137 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 138
ASC 13 ASCQ 14 Unused 15-17 Unused 18-31 Reserved 32-35 Instance Code 138 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 139
Last failure parameter [5] 132-135 Last failure parameter [6] 136-139 Last failure parameter [7] 140-159 Reserved HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 139 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 140
Event Sense Data Response template (Template 04) The controller SCSI host interconnect services software component reports Multiple-bus failover events through the Multiple-Bus Failover Event Sense TM2) 140 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 141
Reserved 76 LUN status 77-103 Reserved 104-131 Affected LUNs Extension (TM0) 132-159 Reserved HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 141 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 142
Controller software revision level 74 Reserved or patch version (TM2) 75 Reserved 76 LUN status 142 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 143
Last failure parameter [5] 132-135 Last failure parameter [6] 136-139 Last failure parameter [7] 140-159 Reserved HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 143 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 144
data for CLI output and cannot be exported through reporting mechanisms external to the host. 144 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 145
-73 Controller software revision level 74 Reserved or patch version (TM2) 75 Reserved 76 LUN status HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 145 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 146
108-111 Byte count 112-114 Number of times written 115 Undefined 116-159 Reserved 146 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 147
Failure Event Sense Data Response template (Template 12) The controller value-added services software component reports backup battery failure conditions for the various hardware components that LUN status HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 147 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 148
Data Response Format ↓ bit offset → 7 6 5 4 3 2 1 0 77-103 Reserved 104-107 Memory address 108-159 Reserved 148 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 149
-73 Controller software revision level 74 Reserved or patch version (TM2) 75 Reserved 76 LUN status HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 149 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 150
128-131 Extra status 1 132-135 Extra status 2 136-139 Extra status 3 140-159 Reserved 150 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 151
Instance Code 36 Template 37 Template flags 38-39 Reserved 40-43 Reserved or FXPSCR (TM1) HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 151 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 152
or DID (TM1) 144-147 RDR0 148-151 RDR1 152-155 WDR0 156-159 WDR1 152 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 153
related functions to disk (including CD-ROM and optical memory) device operations through the Device Services Nontransfer Event Sense Data Response (see Table 45). If an error occurred during the (TM2) HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 153 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 154
Event Reporting Templates Table 45: Template 41-Device Services Non-Transfer Error Event Sense Data Response Format (Continued) ↓ bit offset → 7 6 5 4 3 2 1 0 75 Reserved 108-159 Reserved 154 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 155
Error Event Sense Data Response template (Template 51) The controller device services and value-added services software components report errors detected while performing work related to disk ( revision level HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 155 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 156
Reserved 101 Device type 102-103 Reserved 104-121 Device sense data 122-159 Reserved 156 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 157
detailed in the "Instance Codes" chapter that starts on page 177. Table 47: Template 90-Data Replication Manager Services Event Sense Data Response Format for ACS V8.8-xP Only ↓ bit offset → 7 6 5 4 3 2 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 157 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 158
Event Reporting Templates Table 47: Template 90-Data Replication Manager Services Event Sense Data Response Format for ACS V8.8-xP Only (Continued) ↓ bit offset → 7 6 5 4 3 2 1 0 158-159 Reserved 158 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 159
output data for CLI output and cannot be exported through reporting mechanisms external to the host. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 159 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 160
Event Reporting Templates 160 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 161
and ASCQ codes, page 162 ■ Recommended Repair Action Codes, page 167 ■ Component ID Codes, page 175 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 161 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 162
Passthrough mode. 8C 04 Data transfer request error. 8F 00 Premature completion of a drive command. 162 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 163
drives differ from those used by other sub-LUNs. 91 19 Sub-LUN RAID level mismatch. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 163 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 164
Disaster tolerance failsafe error mode can now be enabled. A0 0B Connection table is full. 164 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 165
message not sent. D1 05 Synchronous negotiation error. D1 07 Unexpected disconnect. D1 08 Unexpected message. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 165 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 166
Device initialization failure. Device sense data available. D2 00 Miscellaneous SCSI driver error. D2 03 Device services had to reset the bus. D3 00 Drive SCSI chip reported gross error. D4 00 Non- 166 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 167
Proceed with controller support avenues. Contact an HP authorized service provider. 03 Follow the recommended Repair Action contained as indicated in the LFC. 04 Two possible problem sources are SBB. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 167 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 168
pair was reset with the kill line by the controller that reported the event. Two possible problem sources are indicated: ■ A controller hardware failure. ■ A controller backplane failure. First, follow cable. 168 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 169
6. Replace controller cabinet assembly. If the failure is not resolved after step 5, the problem is most likely backplane printed circuit faults. 22 Replace the indicated cache module or the memory DIMM. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 169 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 170
problem persists, replace the controller backplane, drive backplane, or controller module. 45 Interpreting the device-supplied sense data is beyond the scope of the controller software. Refer to the device service manual HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 171
a replacement member. Check the state of the storageset and its associated unit and resolve the problems found before adding the replacement member. 54 The device may be in a state that prevents NORMAL HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 171 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 172
other bus configuration error, such as improper termination, may exist. If no host bus configuration problems are found, follow Repair Action 01. 6A The host connection table has reached its maximum host . 172 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 173
. Perform the repair actions indicated in any and all event reports found for that initiator unit. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 173 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 174
: Note that there is a unit that is inoperative. 3. Take corrective steps to resolve that unit. 174 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 175
port transport layer 64 SCSI host value-added services 80 Disk Inline Exercise (DILX) 82 Subsystem Built-In Self-Tests (BIST) 83 Device Configuration (CONFIG) Utilities 84 Clone Unit Utility (CLONE) HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 175 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 176
Code Load/Code Patch Utility (CLCP) 8A Field Replacement Utility (FRUTIL) 8B Periodic Diagnostics (PDIAG) 176 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 177
an event being reported. Topics include: ■ Instance Code structure, page 178 ■ Instance Code format, page 179 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 177 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 178
number 3 Repair Action 4 Notification and Recovery (NR) threshold Figure 25: Structure of an Instance Code 178 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 179
a failure of a component that affects controller performance or inability to access a device connected to the controller. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 179 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 180
the "ASC, ASCQ, Repair Action, and Component Identifier Codes" chapter that starts on page 161. 180 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 181
51 12 12 14 14 Repair Action Code 03 03 20 00 20 23 22 22 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 181 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 182
51 14 14 14 14 14 Repair Action Code 00 22 22 24 24 24 182 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 183
. Template 51 41 41 14 51 51 Repair Action Code 00 00 00 00 00 00 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 183 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 184
51 14 14 14 12 Repair Action Code 00 00 00 3A 22 24 23 184 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 185
are undefined. Template 12 14 14 14 14 Repair Action Code 23 24 24 24 24 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 185 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 186
Description Writeback caching is disabled either due to a cache or battery-related problem. The exact nature of the problem is reported by other Instance Codes. In this instance, the Memory Address, 00 00 186 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 187
51 51 51 51 51 51 Repair Action Code 00 00 00 00 00 00 00 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 187 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 188
14 14 14 14 14 51 Repair Action Code 22 3A 38 3C 3C 52 188 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 189
51 51 Repair Action Code 53 54 50 00 00 52 00 53 54 00 51 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 189 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 190
51 14 12 12 14 Repair Action Code 00 5A 56 3D 23 23 22 190 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 191
12 51 51 12 12 Repair Action Code 22 22 5B 23 5C 40 23 23 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 191 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 192
12 12 14 14 51 51 Repair Action Code 23 23 38 38 00 89 192 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 193
51 51 41 41 41 Repair Action Code 5D 11 00 00 5E 01 20 40 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 193 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 194
44 20 20 01 01 40 40 00 40 40 40 43 43 40 40 194 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 195
40 40 40 40 40 40 40 40 40 40 45 01 45 40 00 40 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 195 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 196
40 40 40 40 40 40 40 40 40 01 20 01 01 40 07 196 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 197
indicated by the Associated Port field, allowed the cabinet to receive power because the high temperature problem was fixed. In this instance, the Associated Target, Associated ASC, and Associated ASCQ fields HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 197 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 198
41 41 41 41 41 Repair Action Code 40 01 01 20 20 01 40 198 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 199
this condition. Template 41 41 41 41 41 Repair Action Code 40 44 45 45 45 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 199 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 200
the target reset. Template 41 41 41 41 Repair Action Code 45 45 45 45 200 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 201
. Template 41 41 41 41 41 41 Repair Action Code 45 45 45 45 45 45 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 201 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 202
41 41 41 41 41 Repair Action Code 45 45 45 0F 80 00 83 202 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 203
, Associated ASC, and Associated ASCQ fields are undefined. Device services had to reset the port to clear a bad condition. , and Associated ASCQ fields are undefined. The controller shelf is reporting a problem. This condition could mean one or all of the following: ■ If Troubleshooting Guide 203 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 204
03FB0E01 03FC0F01 03FD0F01 03FE0F01 Description The shelf, indicated by the Associated Port field, is reporting a problem. This condition could mean one or both of the following: ■ If the shelf uses dual 0F 204 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 205
05 05 05 05 05 05 Repair Action Code 0F 0B 0B 00 0C 0C 0B HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 205 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 206
Repair Action Code 00 37 3E 3E 3E 3E 3E 3E 3E 3E 3F 3F 206 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 207
90 Repair Action Code 3F 3F 3E 3E 3E 3E 00 00 00 00 8A 8A HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 207 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 208
Repair Action Code 88 89 8D 8E 8C 8B 8B 00 00 00 8B 8B 208 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 209
Repair Action Code 8C 8B 00 00 8F 8F 00 8F 8F 00 8F 00 00 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 209 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 210
13 13 13 Repair Action Code 00 00 6A 20 20 20 20 20 20 210 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 211
covers the following topics: ■ Last Failure Code structure, page 212 ■ Last Failure Code format, page 213 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 211 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 212
Action 4 Restart Code and HW flag 5 Parameter Count Figure 26: Structure of a Last Failure Code 212 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 213
. Table 55: Controller Restart Codes Restart Code Description 0 Full software restart. 1 No restart. 2 Automatic hardware restart. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 213 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 214
of type Associated Queue (AQ) or Blocking Queue (BQ). Repair Action Code 01 01 01 214 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 215
parameter [0] contains the executive flags value. Last failure parameter [1] contains the Return Instruction Pointer (RIP) from the NMI stack. Last failure parameter [2] contains the read diagnostic 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 215 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 216
[5] contains the EXEC$BUGCHECK call LFC value. Repair Action Code 01 01 01 01 01 216 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 217
Subtype values. Last failure parameter [7] contains the RIP value (actual). Repair Action Code 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 217 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 218
controller inactivity watchdog timer expired. Repair Action Code 00 01 00 00 00 00 00 218 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 219
does not allow a master to initiate a transfer. Unable to provide further diagnosis of the problem: Last failure parameter [0] contains the value of read diagnostic register 0. Last failure parameter [1] 20 20 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 219 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 220
1. Last failure parameter [5] contains the IBUS address of error register. Repair Action Code 00 01 220 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 221
parameter [7] contains the current PDAL address of the error register. Repair Action Code 25 20 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 221 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 222
the error register. Last failure parameter [6] contains the RIP. Repair Action Code 01 01 20 222 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 223
021F0100 02210100 A call to EXEC$ALLOCATE_MEM_ZEROED failed to return memory after creating the device services state table. Unable to allocate memory for the free node array. Unable to allocate memory 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 223 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 224
buffer found for CACHE$MARK_META_DIRTY call. A callback from Device Services (DS) on a transfer request has returned a bad is not supported for local buffer transfers. A WRITE_LONG operation was requested for a local buffer. WRITE_LONG is not supported for local Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 225
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 225 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 226
01 5E 01 01 01 01 01 01 01 01 01 01 01 01 01 226 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 227
inconsistency. Repair Action Code 01 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 227 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 228
01 01 01 01 01 01 01 01 01 01 00 01 01 01 01 228 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 229
identified in last failure parameter [0] was not forced valid. 01 02E00180 Mirror functionality is broken. 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 229 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 230
Action Code 10 01 01 01 01 01 01 01 01 01 01 01 01 230 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 231
failure parameter [2] contains the disk LUN. Repair Action Code 01 01 01 01 01 40 40 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 231 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 232
may occasionally fail the port even though the hardware is OKAY. A power on should clear up the problem. If the port is actually broken, logic to detect a loop that repeatedly causes the same bugcheck causes 232 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 233
error for data that was identical. Previously this error has always occurred due to a hardware problem. The controller has insufficient free memory to restore saved configuration information from disk. A field in and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 233 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 234
not found in port IN_PROC_Q. Repair Action Code 01 01 01 01 01 01 01 234 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 235
a transfer command. The required Event Information Packet (EIP) or DWD were not supplied to the Device Services error logging code. A DWD was supplied with a NULL PUB pointer. An invalid code was passed to 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 235 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 236
PCB copies of the device port LCRC/RESERVED/ISTAT/DFIFO registers. Repair Action Code 01 236 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 237
Sheet 24 of 55) Last Failure Code 03370108 Description A device port detected an illegal script instruction: Last failure parameter [0] contains the PCB PORT_PTR value. Last failure parameter [1] contains the HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 237 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 238
PCB copies of the device port LCRC/RESERVED/ISTAT/DFIFO registers. Repair Action Code 01 238 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 239
of the PCB: Last failure parameter [0] contains the PCB ER_FUNCT_STEP code. Repair Action Code 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 239 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 240
PCB copies of the device port LCRC/RESERVED/ISTAT/DFIFO registers. Repair Action Code 01 240 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 241
in PUB: Last failure parameter [0] contains the PUB SCSI device type. Repair Action Code 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 241 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 242
). Repair Action Code 01 01 01 01 01 01 01 01 20 01 01 01 242 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 243
-entry bad address value. Repair Action Code 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 243 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 244
Action Code 01 01 01 01 01 01 01 01 01 01 01 01 01 244 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 245
was out of range: Last failure parameter [0] contains a bit mask indicating SCSI port number(s) where the problem exists for cabinet 0. Bit 0 set indicates SCSI port 1, bit 1 set indicates SCSI port 2, and 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 245 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 246
failure parameter [1] contains the USB index value. The Event log format found in V_FM_TEMPLATE_TABLE is not supported by the Fault Manager. The bad format was discovered while trying to fill in a supplied 01 246 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 247
error table index value. The template value found in the ESD is not supported by the Fault Manager. The bad template value was discovered while trying to service. Repair Action Code 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 248
01 01 01 01 01 00 01 01 01 01 01 01 01 00 00 248 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 249
Action Code 00 01 01 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 249 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 250
Action Code 01 01 00 00 00 00 01 01 01 01 01 01 01 250 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 251
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 251 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 252
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 252 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 253
to restore. Repair Action Code 01 01 01 01 01 01 01 01 00 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 253 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 254
item needed to perform the requested DNN change. More requests to DNN$NOTIFY have been made than can be supported. A call to DNN$UPDATE resulted in the need for another DNN slot, and no free slots were 254 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 255
. Repair Action Code 69 69 69 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 255 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 256
: 01 Last failure parameter [0] contains the ASSUME instance address. Last failure parameter [1] contains NV_INDEX value. 256 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 257
the new image is installed. Repair Action Code 01 01 01 23 01 01 03 03 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 257 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 258
[7] contains the USB unit number or the HTB OpCode. Repair Action Code 03 03 01 258 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 259
unblocked. Repair Action Code 01 01 01 01 01 01 01 00 00 00 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 259 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 260
failed. Repair Action Code 01 01 01 01 01 01 00 01 00 00 01 260 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 261
01 01 00 00 00 00 20 00 00 00 00 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 261 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 262
value. Repair Action Code 01 01 01 01 01 01 01 01 01 01 01 262 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 263
before a command was sent. Repair Action Code 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 263 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 264
. The host port transport ran out of command HTBs. An illegal status was returned to the name service command error handler: Last failure parameter [0] contains error value. Changes to Port Login (PLOGI). An HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 265
Code 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 265 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 266
restart HIS timer. DILX tried to issue an I/O for an OpCode not supported. DILX tried to issue a oneshot I/O for an OpCode not supported. A DILX device control block contains an unsupported UNIT_STATE. A DILX command HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 267
of the bad status. Repair Action Code 01 01 01 01 01 01 00 00 00 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 267 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 268
bits of the expected data at the parameter [0] address. Repair Action Code 00 00 01 268 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 269
Alternative Controller Operations This section covers the following topics: ■ Handling host-configured units in error, page 270 ■ Setting SCSI Fairness, page 272 7 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 269 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 270
/Q of 04_00 is reported. The host might retry the I/O until it suspends its retry attempts. 270 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 271
one of the following: ■ Promptly repair the failed unit so that it can be placed back into service. ■ Issue the SET NOHOST_REDUNDANT CLI command on the operational host-mirrored unit. If the inoperative. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 271 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 272
HP StorageWorks HSG60 and HSG80 array subsystems were initially designed to support only SCSI-2 devices. Currently, these subsystems support both SCSI-2 and SCSI-3 devices. You should note that HP guaranteed. 272 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 273
IDs. To determine the I/O load per device bus, issue the DISPLAY DEVICES command from a VTDPY prompt. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 273 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 274
Alternative Controller Operations 274 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 275
where two or more ports can be interconnected, but only two ports at a time can communicate. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 275 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 276
a previous down time period has not drained more than 50 percent of rated battery capacity. 276 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 277
into a defined state by means of its own action. For example, a machine routine whose first few instructions are enough to bring the rest of the routine into the computer from an input device. built-in self HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 277 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 278
examples of storageset containers that the controller uses to create units. See also storage unit. 278 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 279
ability to operate on the CI bus with both paths simultaneously to the same remote node. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 279 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 280
a specific device that allows a computer to operate with devices, such as a printer or a disk drive. 280 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 281
. EIA Electronic Industries Association. A standards organization specializing in the electrical and functional characteristics of interface equipment. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 281 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 282
A group of disk drives that have been removed from RAIDsets due to a failure or a manual removal. Disk drives in the failedset should be considered defective and should be tested and repaired before FMU. 282 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 283
Protocol (HIPPI on FC). FC-GS-1 Fibre Channel Generic Services-1. FC-GS-2 Fibre Channel Generic Services-2. FC-IG Fibre Channel Implementation Guide. FC-LE Fibre Channel Link Encapsulation (ISO 8802.2). . HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 283 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 284
unit. A hardware component that can be replaced at the customer location by HP-authorized service providers. FRUTIL Field replacement utility. A utility used to replace field replaceable components, such time. 284 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 285
with specific operating systems. This improves the controller performance and compatibility with the specified operating system. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 285 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 286
of the data, and the processing and overlaying activity to make both of those happen. 286 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 287
. The blocks that form the volume are labeled sequentially starting with LBN 0. LED Light-emitting diode. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 287 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 288
. Not all of the 256 hex values are allowed as AL_PA values per FC-AL. 288 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 289
media defect management for the disk drive. Metadata is also used to support storageset configuration and partitioning. Nontransportable disks also contain metadata to indicate they mirrorset See RAID level 1. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 289 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 290
. nonredundant controller configuration A controller configuration that does not include a second controller. nonvolatile memory See NVM. 290 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 291
more than one code element (for example, a bit) of each byte is sent or received simultaneously. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 291 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 292
, or quiesced, for a brief period of time during the replacement procedure. See also hot-pluggable. 292 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 293
either public or private loop behavior. A public NL_port may communicate with both private and public NL_ports. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 293 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 294
parity information across all of the disk drives within the storageset. See also RAID level 3. 294 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 295
within the storageset. The regeneration of an entire RAIDset member is called reconstruction. See also reconstruction. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 295 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 296
choices are AUTOSPARE and NOAUTOSPARE. request rate The rate at which requests arrive at a servicing entity. RFI Radio frequency interference. The disturbance of a signal by an unwanted radio signal bus. 296 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 297
Loop is able to service arbitrated requests. signal converter See SCSI bus signal converter. SIMM Single inline memory module. single ended I/O module A 16-bit I/O module. See also I/O module. single-ended HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 297 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 298
data divided into blocks and written across two or more member disks in an array. 298 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 299
to operate in relation to a timing signal. See also asynchronous. tape A storage device supporting sequential access to variable sized data records. target (1) A SCSI device that performs an user activity. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 299 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 300
disk drive. A unit may also be created from a more complex container such as a RAIDset. The controller supports a maximum of eight units on each target. See also target and target ID number. unwritten cached data HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 301
data from the cache memory accordingly, to ensure that the cache contains the most current data. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 301 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 302
controller to satisfy the request from the cache memory rather than from the disk drives. 302 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 303
178 translating event codes 70 types asc_ascq_code 70 component_code 70 controller_unique_asc_ascq_code 70 device_type_code 70 event_threshold_code 70 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 303 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 304
screen 114 device port performance data fields definitions, VTDPY device screen 109 device_type codes 70 304 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 305
display settings 74 enabling event logging 72 repair action logging 72 timestamp 73 verbose logging 72 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 305 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 306
failure event sense data response (table) 151 template 41-device services non-transfer error event sense data response (table) 153 template 92 HP authorized reseller 18 storage website 18 technical support 18 HSUTIL general description 126 messages and inquiries (table Troubleshooting Guide - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 307
(table) 137 performance statistics resource 117 power source, enabling writeback caching 46 prerequisites 12 problem solving 20 processor and controller utilization. See controller and processor utilization. HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 307 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 308
enabled for all disk units 44 related documentation 12 remedies for a problem 22 repair action Flashing OCP pattern displays (table) 32 instance code codes 178 symbols in text 15 symbols on equipment 16 symptoms of a problem 22 T tables ASC and ASCQ code descriptions 162 cache policies, cache module - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 309
-memory system failure event sense data response format 151 template 41-device services non-transfer error event sense data response format 153 template 51-disk second digit (table) 112 technical support, HP 18 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 309 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 310
41-device services non-transfer error troubleshooting 22 checklist 20 CLCP utility 129 Flashing OCP pattern displays and repair actions (table) 32 generating a new volume serial number with the CHVSN utility 133 guide 12 patching controller software with the CLCP utility 129 remedies for a problem - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 311
unit performance data fields definitions (table) 106 thread descriptions (table) 116 unit performance data fields 105 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide 311 - HP StorageWorks EMA12000 | HP StorageWorks HSG60 and HSG80 Array Controller and - Page 312
, general description 45 general description 45 nonvolatile memory 46 write-through caching, general description 45 312 HSG60 and HSG80 Array Controller and Array Controller Software Troubleshooting Guide
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Troubleshooting
Guide
HP StorageWorks
HSG60 and HSG80 Array
Controller and Array Controller
Software
Product Version:
8.8-1
Third Edition (March 2005)
Part Number:
EK-G80TS-SA.C01
This guide provides troubleshooting instructions for HSG60 and HSG80 array controllers
running Array Controller Software (ACS) Versions 8.8L, 8.8F, 8.8G, 8.8P, and 8.8S. This
guide contains information on various utilities, software templates, and event reporting codes.