HP StorageWorks EVA4400 HP StorageWorks Enterprise Virtual Array Updating Prod
HP StorageWorks EVA4400 Manual
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- HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 1
HP StorageWorks 6400/8400 Enterprise Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA. This guide does not provide information about upgrading or replacing - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 3
an SVSP configuration for an online upgrade 36 Back up all storage system data 36 Upgrading HP Command View EVA 37 Upgrading on a management server 38 Verifying the installation on the management server 39 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 3 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 4
server 73 Troubleshooting specific HP Command View EVA errors 74 View is not set or view list is null 74 HTTP status 404, not found or status 503, no service 74 Unknown storage system 75 No storage systems found 76 Solving security credentials configuration problems 76 Access control ...77 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 5
Documentation feedback ...83 Related information ...83 Documents ...83 Websites ...84 Typographic conventions ...84 Index 87 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 5 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 6
Storage Network Properties window 15 2 HP Command View EVA online help 15 3 Hardware Folder Properties window 16 4 Checking operational state 16 5 Sample SAN Visibility report 23 6 Sample SAN Recommendations 24 7 Sample virtual disk statistics display 30 8 Management module 39 9 Controller - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 7
33 Bad image header (Status code 65 80 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 7 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 8
Tables 1 Reference documentation 10 2 Management software version worksheet 14 3 HP Command View EVAPerf virtual disk statistics 30 4 IBM AIX timeout settings 32 5 Pre-upgrade task checklist 46 6 Controller software 56 7 Upgrade task checklist 71 8 Possible causes and corrective actions for - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 9
returned to service. Upgrade paths For details about supported upgrade and downgrade paths, see Table 3.1, Upgrade support for controller software versions, and Table 3.2, Downgrade support for controller software versions, respectively, in the HP StorageWorks Enterprise Virtual Array Compatibility - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 10
Virtual Array or HP StorageWorks Yes 6400/8400 Enterprise Virtual Array under EVA Disk Arrays. Yes HP Command View EVA documentation HP StorageWorks Command View EVA Release Notes No HP StorageWorks Command View EVA User Guide No http://www.hp.com/support/manuals Click Storage Software - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 11
Storage and NAS under Product category, scroll down to HP EVA4400/6400/8400 XCS 09534000, and click Receive for Free. Follow the instructions to enter your information and download the .ISO image. You must also obtain a supported version of HP Command View EVA. When you purchase HP Command View EVA - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 12
request updates. To request a download of the .ISO image to create a CD, click download updates. 8. Select the appropriate support agreements or select All Support Agreements. 9. Under How would you like to view the updates?, select By release and click Next. 10. Select HP CV EVA V9.2 RSM V5.1 Media - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 13
to complete: About 5 minutes When to perform: Anytime before the upgrade To check your controller software version, follow these steps: 1. Open HP Command View EVA. 2. In the navigation pane, select the array you plan to upgrade. The Initialized Storage System Properties window opens. The version - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 14
systems, see Table 5.0, the Browser support table, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. See Table 1, page 10 for the location of this document. Checking the HP Command View EVA version To check the HP Command View EVA version: 14 Preparing for the upgrade - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 15
you are running HP Command View EVA 9.3 or later, HP Command View EVA will complete this check automatically when you upgrade the controller software. Before upgrading your Enterprise Virtual Array, check the operation of the storage system hardware and replace any failed components to ensure that - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 16
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. a. Examine the Hardware is a hardware problem. Figure 3 Hardware Folder Properties window . b. Select the array in the navigation pane and click Refresh to update the cache. c. If a problem is indicated, expand - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 17
, to view specific support details, select the connectivity stream document for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers NOTE: Additionally, see the "EVA storage system rules" chapter in the HP StorageWorks SAN Design Reference Guide for - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 18
: http://www.sun.com/ Installing SAN Visibility SAN Visibility is typically installed on the management server running HP Command View EVA. 1. Download SAN Visibility and SAN Visibility documentation from the following website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 19
the Messages panel (bottom of screen), this is just notification of lack of a specific service; you can ignore it.) b. Click Rename. c. Click Yes to confirm the SAN Visibility window. f. Click Yes to confirm the name change. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 20
4. Click Switch Settings and enter the following information: a. Enter the IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover cascaded switches. This option automatically detects all - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 21
is not necessary to have an e-mail address connected to the EVA controller. You should enter the e-mail address where you typically receive e- using Advanced Settings, see the SAN Visibility user guide. Obtaining a report from HP Once you have configured SAN Visibility for data collection, you can - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 22
• Manually-Requires you to send your data manually to HP to obtain a SAN Visibility performance data, it will take at least 10 additional minutes to collect the data. When data collection is complete, the raw data is sent to HP automatically. You can view the collected files that are sent to HP - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 23
the formatted report, save it to a temporary location on the management server or any server on which SAN Visibility is installed. A sample report is shown in Figure 5. Figure 5 Sample SAN Visibility report . HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 23 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 24
. If the firmware or driver version recommended is later than what is currently running, ensure that you upgrade the appropriate switch or HBA. NOTE: After completing required upgrades, HP recommends that you create a new SAN Visibility report to verify that all upgrades were successful - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 25
, Windows 2008 SQL clusters, or Symantec Veritas Cluster Services with IO fencing). When upgrading from XCS 0953x000, an online upgrade is supported. • HP test results show that upgrading the controller software online on an EVA containing Vraid0 LUNs can marginally increase the possibility of - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 26
you can verify by checking that the latest I/O module firmware version displays. In a few cases, it has been observed that some fields on the I/O module tab of the Disk Enclosure Properties page (in HP Command View EVA) appear blank, specifically Hardware type, Hardware revision, and Assembly serial - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 27
View EVAPerf, see the "Monitoring array performance" chapter of the HP StorageWorks Command View EVA User Guide for more information. See Table 1 for the link to this guide. IMPORTANT: If you have an array-based management system, you can install and run HP Command View EVAPerf on a supported - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 28
large amounts of data. You can also use the HP TimeLine Visualizer TLViz tool to generate graphical representations of performance data. See "Using the HP Command View EVAPerf TLViz formatter" in the HP StorageWorks Command View EVA User Guide for more information. 28 Preparing for the upgrade - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 29
specific applications that are imposing heavy I/O loads, and suspend them long enough to perform the upgrade. This can be done by using HP Command View EVAPerf to view virtual disk activity. For example, after running HP Command View EVAPerf, you determine that all the virtual disks on the storage - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 30
3 HP Command View EVAPerf virtual disk statistics Counter Read Hit Req/s Read Hit MB/s Read Hit Latency Read Miss Req/s Read Miss Data Rate Read Miss Latency Write Req/s Write Data Rate Write Latency Flush Data Rate Description The number of read requests per second completed from the array cache - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 31
default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable. Default timeout values • Sdisk timeout: 30 seconds • (LVM) lvol timeout: 0 seconds (default=0, retries forever) HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 31 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 32
are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every 60 seconds. Specifies the I/O paths monitored by the path health checking feature: nonactive-Checks all I/O paths for Failed status, and checks standby paths for Used/Opened devices - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 33
OS X servers. Microsoft Windows For Microsoft Windows, consider the following guidelines: • Ensure that MPIO is installed and both paths are active and have access to the array. • EVA boot devices are supported with online controller software upgrades, but the page-file disk must not be on the boot - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 34
when performing an online controller software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. Solaris Solaris supports online controller software upgrades with the following driver timeouts: • Sun Drivers (qlc - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 35
the SCSI timeouts on commands issued by each VMware System\CurrentControlSet\ Services\Disk\TimeOutValue in the /opt/hp/ directory. When controller software upgrades are supported with Xen Citrix boot devices. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 36
If the EVA is in an SVSP configuration with SVSP synchronous mirrors, see the HP StorageWorks SAN Virtualization Services Platform Best Practices Guide for more information before upgrading. This document is available at http://www.hp.com/support/manuals. Select Storage Software under storage and - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 37
HP Storage System Scripting Utility, SMI-S EVA) are installed. Server-based management applies to all EVA models. • Array-based management - Beginning with HP Command View EVA 8.1, the EVA4400 is shipped with HP Command View EVA pre-installed on the management module within the controller enclosure - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 38
Introduction window opens. 6. Click Next. The CV EVA License Agreement window opens. 7. Read and accept the terms of the license agreement. 8. Click Next. The Choose Install Set window opens. Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selected by default. 9. Click - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 39
your browser settings. See HP StorageWorks Command View EVA Installation Guide for more information. Upgrading the management module If you have an EVA4400, follow the procedures in this section to: • Upgrade HP Command View EVA on the management module (for array-based management) • Upgrade the - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 40
Guide. The WOCP login window appears. 4. Log in as an HP EVA administrator (user name admin and the password). The WOCP GUI appears. 5. In the navigation pane, select Update management module firmware. The Update Management Module Firmware window opens. 6. Click Browse and browse to the installation - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 41
HP Command View EVA. HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 42
Advanced: This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 43
the upgrade. Check the status of the array to ensure it is stable and then continue monitoring status until the upgrade begins. 1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. 2. Using HP Command View EVA, examine the controller event log and check for any - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 44
requirements must be met: • Perform the controller software upgrade using the local management server (the server running HP Command View EVA that is local to the EVA being upgraded). • Before you upgrade the controller software, you must upgrade HP Command View EVA (and layered applications) to - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 45
storage system. HP Storage System Scripting Utility (called the utility) is used to collect configuration information. This procedure can be performed from the management server where HP Command View EVA is installed, or from any host running the utility to communicate with the HP Command View EVA - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 46
capacities. You must manually restore that type of configuration. See the "Restoring an array configuration with different disk sizes and types" section in HP StorageWorks Storage System Scripting Utility Reference for more information. You can run the CAPTURE VALIDATE command for each of the - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 47
can determine when is an appropriate time to do the upgrade. When to perform: Any time before the upgrade Back up all storage system data, page 36 Time required: Varies When to perform: As close as possible to the upgrade Upgrading HP Command View EVA, page 37 Time required: 15-20 minutes When to - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 48
48 Preparing for the upgrade - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 49
, but the storage system status should be checked again. NOTE: If you are running HP Command View EVA 9.3 or later, HP Command View EVA will complete this check automatically when you upgrade the controller software. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 50
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 51
any components, see either the HP StorageWorks Disk Enclosure I/O Module Replacement Instructions or the user guide for your array model for information about replacement. See Table 1 on page 10 for links to these guides. 3. For each I/O module on each disk enclosure, check that all states are - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 52
4. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 53
in HP Command View EVA (requires version 9.3 or later). This will be used by HP Insight Remote Support to indicate the EVA is in service mode. 1. Open HP Command View EVA and select the storage system for which you want to enable UISM. 2. Select System options. 3. Select Configure User-Initiated - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 54
10-15 minutes If you use passwords on the controllers, use the following procedure to clear them. Disabling password access in HP Command View EVA Estimated time to complete: 10 minutes To disable password access to a storage system in HP Command View EVA: NOTE: You will need to know the World Wide - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 55
in progress, monitor them using HP Command View EVA and wait until they are completed before proceeding with the upgrade. • The XCS 09534000 controller software image contains an update to the System Data Collector, which is updated infrequently. If you perform the upgrade on an EVA6400/8400 during - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 56
Storage System-Page 1 window . 7. Click Browse, navigate to the installation CD (that was created from the download .ISO image.) and select the appropriate file as shown in the following table. Table 6 Controller software For this array Select EVA4400 \HSV300\09534000\300_09534000.SSS EVA6400 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 57
Second code load confirmation screen . 9. Select Code Load System. The new storage system software is copied to the controllers and validated (see Figure 18 on page 57). Figure 18 Code load processing screen . HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 57 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 58
for communication between HP Command View EVA and the array to be reestablished. Once the array is available, the array appears as available in the navigation pane. Continue with step 10 to verify that the upgrade completed successfully. After Figure 19 appears, both controllers resynchronize and - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 59
array in the HP Continuous Access EVA configuration, the data replication paths will be disabled until a compatible Data Replication Protocol is selected in HP Command View EVA. To change the protocol default setting to HP FC Data Replication Protocol, complete the following steps in HP Command View - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 60
12. After 30 minutes, verify the I/O module firmware version and states on each I/O module of each disk enclosure as follows: a. In HP Command View EVA, go to the Hardware folder in the navigation pane and select a disk enclosure. The Disk Enclosure Properties window opens. b. Select the I/O tab. c. - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 61
. Record the enclosure and the affected side (A or B). c. If you found the blocked event, but you cannot isolate a component that is causing the problem, contact your HP-authorized service representative for assistance. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 62
StorageWorks Disk Enclosure I/O Module Replacement Instructions for instructions. See "Related information" on page 83 for document location. • Insert a serial cable into the I/O module and issue the reset command via the serial line (requires HP Services). 62 Upgrading the Enterprise Virtual Array - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 63
be on (green). b. Power on each controller (EVA6400/8400) or the controller enclosure (EVA4400). c. Allow the array to start up completely. d. Start HP Command View EVA and verify connection to the storage system. If the storage system is not visible, click EVA Storage Network in the navigation pane - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 64
where HP Command View EVA resides (HP recommends that you use the default directory noted in Step 3a.) Continue with step 4. 4. Open and log into HP Command View EVA. 5. In the navigation pane, select the array for which you want to update hard disk drive firmware. The Initialized Storage Systems - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 65
file or manually enter the path to the zip file (from Step 3.a). b. If you are running HP Command View EVA 8.x or earlier, enter the path to the folder where you extracted the bundled image files (from Step 3.b). HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 66
10. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 26 Code Load Disk Drives - Page 2 window . 66 Upgrading the Enterprise Virtual Array - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 67
sequentially. Depending upon the I/O load on the storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45 second have been upgraded successfully. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 67 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 68
be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk drive firmware on an individual disk can be performed online or offline, unless the disk is a member of a disk group that contains Vraid0 virtual disks. If so, when using HP Command View EVA - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 69
access. 6. Enter the password in the Password and Confirm password fields. 7. Click Enable Password. A message box opens. 8. Click OK. HP Command View EVA enables password access to the storage system. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 69 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 70
operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status, see "Step 1. Checking the health of the Enterprise Virtual Array" on page 49. 2. If you did on offline upgrade, perform the following - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 71
. It can take 30 seconds to 3.5 minutes per drive. Step 7. Entering storage system passwords, page 68 Time required: 10-15 minutes Step 8. Resuming storage system operation, page 70 Time required: Varies HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 71 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 72
72 Upgrading the Enterprise Virtual Array - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 73
the storage system. General HP Command View EVA troubleshooting tips Use the following checklist to determine if there are problems with HP Command View EVA: • Has an HBA failed? • Has an EVA controller failed? • Have you set or reset the storage system password? Troubleshooting HP Command View EVA - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 74
Troubleshooting specific HP Command View EVA errors View is not set or view list is null Symptom The HP Command View EVA content pane shows an Operation Failed message with Details: View Is Not Set or View List Is Null. Cause HP Command View EVA cannot build the view of the storage system. - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 75
perform a Rediscover operation to initiate new commands to the controller. Unknown storage system-cause 2 HP Command View EVA can only manage controllers that are running supported XCS versions. Corrective Action for Unknown Storage System-Cause 2 Ensure that you are running the HP Command View EVA - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 76
entered in HP Command View EVA. Enter the correct password through HP Command View EVA or disable the password on the controller. The switches may not be correctly zoned, making a storage system invisible to HP Command View EVA. Verify that switches are zoned correctly. HP Command View EVA may - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 77
the condition of the physical store Check the drive properties in the HP Command View EVA GUI to see if the drive has any problems. Resolve the drive problems and restart the disk drive firmware upgrade. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 77 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 78
GUI for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart the HP Command View EVA service and retry the disk drive firmware upgrade. The disk cannot be code loaded because Remove disks that contain RAID0 data from the group disk is part of - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 79
?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP StorageWorks Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 80
The controller software upgrade should take approximately 10 minutes to complete. If the storage system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 81
system event logs. 1. Run HP Command View EVA and log in. 2. Select the storage system whose logs you want to view. 3. Click View events to view the event logs that can be displayed. If none of the above recommendations resolves the problem, contact your HP-authorized service representative for help - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 82
82 Troubleshooting - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 83
in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 84
://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 85
calls attention to essential information. An alert that calls attention to additional or supplementary information. An alert that calls attention to helpful hints and shortcuts. HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) 85 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 86
86 Support and other resources - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 87
health check, 16 EVA version verifying, 14 EVAPerf, 27 external device IO timeout, 36 F fabric name, 19 failed hardware components, 15 firmware upgrading, 45, 64, 68 H hardware check, 15 errors, 16 hardware errors, 50 help obtaining, 83 host I/O timeouts AIX, 32 HP-UX, 31 IBM AIX, 32 Linux, 32 Mac - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 88
Support, 41 installation typical, 38 Invalid firmware image file error, 79 IO timeout external device, 36 IOPS, 28 J JRE recommended version, 42 K kits required, 11 software, 11 L limits throughput, 28 LUNs Vraid0, 36 M management appliance interaction with HP Command View EVA, 74 management module - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 89
version, 14 View Events page, 43, 52 virtual disk activity viewing, 29 Vraid0 LUNS, 36 W warning conditions, 16 Watch Timer Path Blockade, 36 web server, 74 WOCP, 40 WWN, 28, 46, 54 WWNN, 69 X XP array, 36 HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000 - HP StorageWorks EVA4400 | HP StorageWorks Enterprise Virtual Array Updating Prod - Page 90
90
HP StorageWorks Enterprise Virtual Array
Updating Product Software Guide (XCS
09534000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management
software on the HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise
Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise
Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA.
This guide does not provide information about upgrading or replacing the Enterprise Virtual Array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
Part Number: 5697
–
0754
Fourth edition: October 2010