HP StorageWorks EVA8100 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra
HP StorageWorks EVA8100 Manual
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- HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 1
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 Part number: 5697-6782 Second edition: June 2007 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 3
up all storage system data 33 Upgrading HP Command View EVA 33 Upgrading using the typical installation 34 Verifying the installation 34 Upgrading browsers and JREs 35 Upgrading to WEBES 5.0 35 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 4
Enterprise Virtual Array 59 5 Troubleshooting 61 Solving HP Command View EVA problems (Step 1 61 General HP Command View EVA troubleshooting tips 61 Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) . . . . 61 Troubleshooting HP Command View EVA with a management - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 5
Storage Network Properties page 17 2 ..HP Command View EVA Online Help 18 3 ..Hardware Folder Properties window 19 4 ..Checking operational states 19 5 ..SAN Visibility management page 21 6 ..Sample SAN Visibility report 25 7 ..Sample virtual disk statistics display 29 8 ..Windows Performance - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 6
33 8 ..HP Command View EVA upgrade paths 34 9 ..XCS 6.110 System Software Upgrade Checklist 42 10 ..System software code segment descriptions 50 11 ..Possible causes and corrective actions for HTTP 404 and HTTP 503 errors 64 12 ..Possible causes and corrective actions when no storage system - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 7
/6x00/8x00 storage systems. You should have experience with the following: • Enterprise Virtual Arrays • Storage area networks • HP Command View EVA • HP Command View EVAPerf (used for online upgrades) HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 8
command line CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. HP technical support Telephone numbers - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 9
feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 10
10 About this guide - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 11
supported from XCS 6.100, 6.000, and 5.1xx. An online upgrade does not require you to halt I/O or shut down the servers accessing the storage system. Because of the minimal disruption to system operation, the online procedure is recommended. It will be necessary to identify the best time to perform - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 12
operating system. HP Command View EVA documentation HP StorageWorks Command View EVA user guide http://www.hp.com/support/manuals HP StorageWorks Command View EVA Yes Click Storage Software under Storage, and then installation guide select HP StorageWorks Command View EVA Software under - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 13
of all applicable installed management software. Checking the storage system hardware, page 18 Time required: 15-20 minutes When to perform: 1-2 weeks prior to the upgrade. Provide enough time to order and replace any failed components. Check hardware status using HP Command View EVA. Check - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 14
Upgrading HP Command View EVA, page 33 Time required: 15-20 minutes When to perform: Any time prior to the upgrade Things you will need: • HP StorageWorks Command View EVA 7.0 installation media Check the HP Command View EVA version. Upgrade to version 7.0 if necessary. Upgrading browser and - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 15
version. NOTE: For complete details on EVA software compatibility, see the EVA software version compatibility table and the HP Command View EVA interoperability support table in the HP StorageWorks EVA software compatibility reference. See "Required documentation" on page 11 for the link to - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 16
and JRE support table in the HP StorageWorks EVA software compatibility reference. See "Required documentation" on page 11 for the link to this document. Checking the HP Command View EVA version To check the HP Command View EVA version, perform the following steps: 1. Open HP Command View EVA on - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 17
Figure 1 HSV Storage Network Properties page 2. Click Help in the Session pane. The version is displayed. If the version listed is earlier than 7.0, it must be upgraded. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 17 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 18
Figure 2 HP Command View EVA Online Help Checking the storage system hardware Estimated time to complete: 15-20 minutes When to perform: 1-2 weeks prior to the upgrade. Provide enough time to order and replace any failed components. Before upgrading your Enterprise Virtual Array, you should check - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 19
is a hardware failure. If there are any hardware components listed under this folder, determine why they are listed there and fix the problems. 3. Replace any hardware components that have failed. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 19 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 20
the HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array user guide for replacement instructions. See Table 3 on page 12 for the link to this guide. Checking and upgrading your SAN infrastructure Estimated time to complete: Varies depending on the number of components that may require replacement - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 21
is required. It is not necessary to have an e-mail address connected to the EVA controller. required. Figure 5 SAN Visibility management page 4. Select SAN Settings and enter the following information. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 22
the SAN on which data collection will be done. b. Click Rename. c. Click Yes to confirm the name change. d. Select the fabric in the tree view. e. Enter a name in Switch Group Name. You can use the default fabric name, but HP recommends that you change it to a - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 23
the preferred method. • Manually-Requires you to manually send the data to HP. If you do not have external e-mail access, use this method. Creating a report automatically 1. Click Data Collection. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 23 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 24
of time required to collect the switch data. 4. Click Start Data Collection. If you have selected the option to collect switch performance data, manually The SMTP server IP address of the primary switch on the SAN is obtained by the e-mail address you entered on the Customer Details page. If SAN - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 25
6. 4. For each switch, compare the indicated firmware (FW) version to the switch firmware supported by XCS 6.110. This information is included in Part II. Fabric infrastructure rules of the HP StorageWorks SAN design reference guide. See Table 3 on page 12 for the link to this document. If the firmware - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 26
low storage system activity. If you are unfamiliar with HP Command View EVAPerf, see the "Monitoring array performance" chapter of the HP StorageWorks Command View EVA user guide for more information. See Table 3 for the link to this guide. Tips for using HP Command View EVAPerf Use HP Command View - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 27
I/O loads, and suspend them long enough to perform the upgrade. This can be done by using HP Command View EVAPerf to view virtual disk activity. For example, after running HP Command View EVAPerf, you determine that all the virtual disks on the storage system are nearly idle with the exception of - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 28
output, logical unit number (LUN) is used interchangeably with virtual disk. Virtual disks must be presented to a host to be seen by HP Command View EVAPerf. However, replication volumes on the replication system are visible without being presented. Because the storage system controllers are active - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 29
virtual disk statistics display Table 6 HP Command View EVAPerf virtual disk statistics Counter Description Read Hit Req/s The number of read requests per second completed from the array cache memory. Data may reside in the cache memory due to a previous cache miss or because of a prefetch - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 30
EVA performance data. See the HP StorageWorks Command View EVA user guide for more information about using Windows Performance Monitor. Figure 8 Windows Performance that MPIO is installed and both paths are active and have access to the array. • Boot devices are supported with online controller - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 31
seconds) HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX parameters (single path) • HPELXLPFC=y • nodev_timeout=60 • qdepth=30 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 31 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 32
as follows: linkdown-tmo=60; Tru64 Tru64 has a 60 second timer for media command timeouts. In most cases, up to 5 retries can occur within the kernel's I/O when performing an online firmware upgrade. Online controller firmware upgrades are supported in Trucluster 4-node environments where the EVA is - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 33
information about establishing and implementing good backup procedures for the EVA, contact your HP sales representative. Upgrading HP Command View EVA Estimated time to complete: 15-20 minutes HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 33 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 34
to HP Command View EVA 7.0 HP Command View EVA 6.0.2 Upgrade to HP Command View EVA 7.0 For more information on HP Command View EVA, including the HP StorageWorks Command View EVA installation guide and the release notes, download documentation from the website listed in "Required documentation - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 35
browser settings. See HP StorageWorks Command View EVA installation guide for more information. Upgrading browsers and JREs Estimated time to complete: 10-20 minutes When to perform: Any time prior to the upgrade Ensure that you are using a supported browser and JRE. HP Command View EVA may not work - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 36
currently installed, it must be upgraded to version 5.0, which is required with HP Command View EVA 7.0. To download the WEBES 5.0 software kit, go to the following website: http://h18023.www1.hp.com/support/svctools/webes/ Archiving and clearing the error log Before upgrading WEBES, perform these - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 37
When to perform: 48 hours before beginning the upgrade The storage system configuration should be stable for 48 hours before beginning the upgrade. Check the status of the array to ensure it is stable and then continue monitoring status until the upgrade begins. 1. Open HP Command View EVA and click - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 38
depending on replication configuration When to perform: As close as possible to the upgrade When upgrading an EVA in an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA administrator guide for more information. 38 Pre-upgrade - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 39
be performed from the Storage Management Appliance (SMA) or management server where HP Command View EVA is installed, or from any host running the utility to communicate with the HP Command View EVA. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 40
generated by the CAPTURE CONFIGURATION command to determine if the file has been modified since the initial capture. For more information about using the utility or using the CAPTURE commands, see the HP StorageWorks Storage System Scripting Utility reference. See "Required documentation" on page 11 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 41
when performing the XCS upgrade procedure, see "Troubleshooting" on page 61 for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative for assistance. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 42
the OCP password. Enable password access in HP Command View EVA. Step 8. Resuming storage system operation, page 57 Time required: Varies Restart applications accessing the storage system if an offline upgrade was performed. When running HP Continuous Access EVA, enable failsafe mode on all DR - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 43
Before upgrading your Enterprise Virtual Array, perform a final check of the overall status of all components. The pre-upgrade checks should ensure that the storage system is ready for upgrading, but the storage system status should be checked again. 1. Open HP Command View EVA and click the icon of - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 44
there are any hardware components listed under this folder, determine why they are listed there and fix the problems. 3. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 45
of unnecessary events and alerts during the upgrade, you should disable ISEE while performing the upgrade. It is necessary to stop and restart WEBES so that it will not expect ISEE to be running. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 45 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 46
on the controller, you must also disable password access to the storage system in HP Command View EVA. The two work in conjunction with one another. Clearing the password on the Operator Control Panel (OCP) Clearing the password requires access to the storage system. The OCP is located on the front - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 47
HP Command View EVA in your browser. 2. In the Navigation pane, select the storage system you want to upgrade. The properties window for the selected storage system opens. 3. Click Code load. The Code Load Storage System-Page 1 window opens. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 48
to the following website: http://h20293.www2.hp.com. 5. Select Storage and NAS under Product category, and then: • Select HP EVA XCS 6.110 Electronic Download to receive two .ISO images from which you can create CDs. 6. After creating a CD of the installation .ISO image, click Browse and select the - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 49
For a description of each code segment, see Table 10 on page 50. When the code validation is complete, the Code Load Storage System-Page 3 window opens. Figure 15 Validating code segments complete HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 49 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 50
requirements. Displayed by HP Command View EVA and not sent to the controller. Information file File stored on the controller's card describing contents of this superfile. OCP image Firmware begin processing host I/Os. Additional code within the storage system is now updated, which can take up to - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 51
perform the two tasks together. The disk drive firmware supplied with the system software upgrade complements the operation of the controller firmware and for the best results the two should be used together. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 52
b. Double-click the zip file to extract the bundled image file. When extracted, the file type is an executable. 2. Open HP Command View EVA. 3. In the Navigation pane, select the storage system being upgraded. 4. Click Code load. The Code Load Selection window opens. 52 Upgrading the Enterprise Virtual - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 53
containing the extracted bundled image files. 7. Click Next step. The Code Load Disk Drives On Line - Page 2 window opens. The table indicates which disk drives require firmware upgrades. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 53 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 54
. The disk drives are upgraded sequentially. Depending upon the I/O load on the storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the , if 10 of 27 drives have completed the upgrade when you selected the array, only those 10 drives will be upgraded. If you run a second disk - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 55
If it is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 55 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 56
NOTE: • This step is only required if you use password protection on the storage system. • When you add a system password to the controller, you must also enable password access in HP Command View EVA. The two work in conjunction with one another. XCS 6.000 and later supports long passwords of up to - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 57
operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status, see "Step 1. Checking the health of the Enterprise Virtual Array" on page 42. 2. If you did on offline upgrade, perform the following steps - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 58
C:\>DESTA ISEE ON d. Enter the following commands to stop and restart WEBES: C:\>net stop desta_service C:\>net start desta_service 58 Upgrading the Enterprise Virtual Array - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 59
Virtual Array Support for downgrading from XCS 6.110 depends on the minimum supported versions of your EVA controller hardware. To downgrade, it may be necessary to reinitialize the storage system and restore all data. Before proceeding with a downgrade, you must contact HP Services to determine if - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 60
60 Downgrading the Enterprise Virtual Array - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 61
the password? Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) Use the following steps to isolate problems that may occur when using HP Command View EVA with an SMA: HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 61 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 62
for StorageWorks HSV\HSV200xx or HSV210 exist. Troubleshooting specific HP Command View EVA errors This section describes specific Storage Management Appliance/HP Command View EVA errors: • View is not set or view list is null, page 63 • HTTP status 404, not found or status 503, no service, page - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 63
to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 64
supported XCS versions. Corrective Action for Unknown Storage System-Cause 2 Ensure that you are running the HP Command View EVA version that is compatible with XCS 6.110. See the "EVA software version compatibility" table in the HP StorageWorks EVA software compatibility reference to determine - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 65
Members have view and manage capabilities. • HP Storage Users. Members have view capability only. This group is required only when a group with extremely limited use of HP Command View EVA is required. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 66
with HP Command View EVA. 2. If the user belongs to the HP Storage Admins group, access is granted. 3. If the user belongs to the HP Storage Users group and the web page allows access to users with the View HP Storage privilege, access is granted. 4. If the user belongs to the HP Storage Users group - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 67
icon for a bad storage system Solving problems disabling DR group failsafe mode (Step 3) There are a number of issues that may occur with HP Continuous Access EVA. The following website provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 68
) HP Command View EVA sends the XCS controller firmware to the controller in segments. As each segment is received, it is validated by the controller. HP Command View EVA monitors each segment transfer and displays the transfer status information. If a problem occurs, the process stops and HP Command - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 69
should take approximately 10 minutes to complete. If the storage system does not come back within 10 minutes, check the following: • Determine if the problem is with HP Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on page 61. • Check any WEBES messages - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 70
70 Troubleshooting - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 71
kits, required, 12 kits, software, 12 M Management Agent Options page, 46 Management Appliance errors, troubleshooting, 62 web server normal interaction with HP Command View EVA browsers, 35 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110 71 - HP StorageWorks EVA8100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Arra - Page 72
, 56 Storage System Password Access page, 47 T technical support HP, 8 service locator website, 9 time estimate adding passwords, 56 checking EVA health, 18, 37, 43 clearing passwords, 46 disabling password access, 46 enabling password access, 56 troubleshooting HP Command View EVA errors, 62
HP StorageWorks 4x00/6x00/8x00
Enterprise Virtual Array updating product
software guide XCS 6.110
Part number: 5697-6782
Second edition: June 2007