HP StorageWorks MA8000 HP StorageWorks Command Console V2.5 User Guide (AA-RV1
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- HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 1
User Guide HP StorageWorks Command Console V2.5 Product Version: 2.5 Tenth Edition (March 2005) Part Number: AA-RV1UA-TE This guide provides information about installing, configuring, and operating Command Console software for the purpose of managing RAID array products. - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 2
. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting . Printed in the U.S.A. Command Console V2.5 User Guide Tenth Edition (March 2005) Part Number: AA-RV1UA-TE - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 3
9 Overview 10 Intended Audience 10 Related Documentation 10 In This Guide 11 Conventions 12 Document Conventions 12 Text Symbols 12 Equipment Symbols 13 Rack Stability 15 Getting Help 16 HP Technical Support 16 HP Storage Web Site 16 HP Authorized Reseller 16 1 About SWCC 19 Product - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 4
Organizing Your Storage in the Navigation Tree 40 About the Navigation Tree Icons 41 About the Asynchronous Event Service 42 AES Functionality 42 To Stop or Start AES 42 From Windows NT 42 From Windows 2000 and Digit of the State Change Field (Disks 60 4 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 5
Configuration Settings to a File 81 Restoring Configuration Settings from a File 81 Understanding the Icons 83 CLI Window 84 CLI Functions 85 Command Console V2.5 User Guide 5 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 6
Window 90 7 Troubleshooting 91 Troubleshooting Connection Problems 91 Invalid Network Message When Adding System to the Navigation Tree 96 Troubleshooting the Client 98 Authorization Error When Adding an Recovery from a Configuration File 100 Troubleshooting the HS-Series Agents 101 Agent - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 7
profile - numeric paging 51 11 CLI Window 84 Tables 1 Document Conventions 12 2 SWCC Features and Components 21 3 SWCC Component Versions 22 Command Console V2.5 User Guide 7 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 8
Controller Properties Window 71 14 Virtual Disk Properties Window 76 15 Description of Icons in the Storage Window Status Bar 83 8 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 9
stbepo-buy-tsttehp iinsstaGllautioindinestructions and serves as a reference for operation, troubleshooting, and future upgrades. About this Guide "About this Guide" topics include: ■ "Overview", page 10 ■ "In This Guide", page 11 ■ "Conventions", page 12 ■ "Rack Stability", page 15 ■ "Getting - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 10
Documentation Intended Audience ■ This guide is intended for storage administrators who have a basic understanding of storage and networks. Related Documentation In addition to this guide, HP provides corresponding information: ■ Online help ■ HP StorageWorks Command Console V2.5 Release Notes - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 11
7-"Troubleshooting" provides instructions on how to troubleshoot SWCC. ■ Appendix A-"Using the Command Console LUN" provides instructions on how to use the SWCC LUN. ■ Appendix B-"Interpreting SNMP Traps" provides instructions on how to interpret SNMP trap messages. Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 12
(output and messages) Command-line and code variables Web site addresses Text Symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 13
following equipment symbols may be found on hardware for which this guide pertains. They have the following meanings: Any enclosed surface or the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal injury from electrical - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 14
About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material. 14 Command Console V2.5 User - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 15
About this Guide Rack Stability Rack stability protects personnel and equipment. WARNING: To reduce the risk of personal injury or damage to the equipment, be sure at any time. A rack may become unstable if more than one rack component is extended for any reason. Command Console V2.5 User Guide 15 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 16
still have a question after reading this guide, contact an HP authorized service provider or access our web site http://www.hp.com. HP Technical Support Telephone numbers for worldwide technical support are listed on the following HP web site http://www.hp.com/support/. From this web site, select - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 17
About this Guide Command Console V2.5 User Guide 17 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 18
About this Guide 18 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 19
graphical user interface for managing HP StorageWorks RAID array products. SWCC runs to the SWCC Quickspecs for the latest service pack requirements. The SWCC Quickspecs are troubleshooting a particular subsystem. An Agent is a companion program that is installed on a host system running a supported - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 20
About SWCC Features SWCC offers the following features: ■ Manages HP StorageWorks RAID Arrays over a serial port, SCSI bus, or TCP/IP network. ■ Configures RAID arrays using menus, icons, and in the NT event log. ■ Notifies you of subsystem events via pager. 20 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 21
of the Navigation tree, Navigation window, Asynchronous Event Service, and Pager notification. ■ HS-Series Controller Client-The information, refer to the HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Command Line Interface Reference Guide. ■ HS-Series Agent performs - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 22
There is a unique client for each supported HS-Series controller. There is an agent for each supported operating system though each agent is compatible with all supported controllers. See the current versions of the Window V2.1.0 HSG60 Storage Window V2.5.0 22 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 23
and Windows Server 2003 (32-bit). Please refer to the SWCC Quickspecs for the latest service pack requirements. Monitor SVGA at 800x600 resolution, minimum* Modem Hayes-compatible (for event notification) information, see "Storage Window Display", page 67 Command Console V2.5 User Guide 23 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 24
RAID Array manager. Fully scalable, SWCC can manage a single, locally connected RAID array or RAID arrays in a multi-node, TCP/IP network environment. SWCC can support a number of Clients and Agents in a distributed environment. 24 Command Console V2.5 User - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 25
with HSG60 and HSG80 controllers. Note: SWCC does not support the Dynamic Host Configuration Protocol (DHCP) or the Windows Internet Name Service (WINS). To determine whether your system is using DHCP Properties. The Microsoft TCP/IP Properties window opens. Command Console V2.5 User Guide 25 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 26
suggested that you install only one HS-Series Agent on the computer that has a connection to the HS-Series controller. 26 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 27
3 Client system (has Client software) 4 Fibre Channel cable 5 Hub or switch 6 Storage system 7 Servers Figure 1: SAN and TCP/IP network connection Command Console V2.5 User Guide 27 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 28
window to connect locally to a subsystem. 1 VTA O 2 3 SHR-1598B 1 Client system 2 Serial connection 3 Storage system Figure 2: Local serial port connection 28 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 29
the Fibre Channel bus, as shown in Figure 3, uses only the Storage window to manage your storage system. The HSG60 and HSG80 controllers support the SCSI over Fibre Channel bus connection. Note: Local SCSI connections are available only with standalone Storage windows. You cannot use the Command - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 30
About SWCC 1 VTA O 2 3 4 SHR-1597B 1 Client system that has the Storage window 2 Fibre Channel cable (using SCSI connection) 3 Hub or switch 4 Storage system Figure 3: SCSI connection using Fibre Channel cable 30 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 31
logging, email, and pager notification. The Navigation tree is not available with a direct serial connection. To set up a serial connection: 1. Click Start > Programs > Command Console > StorageWorks CC HSxxx. The Connection Selection window opens, as shown in Figure 4. Command Console V2.5 User - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 32
a Subsystem Grid View. Click Connect. When the Storage window opens, you are connected to your subsystem. Figure 5: Connect Serial window 32 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 33
connection does not use an agent. The SCSI connection only supports a Storage window or CLI window without a Navigation tree. There the storage subsystem. 1. Click Start > Programs > Command Console > StorageWorks CC HSxxx. 2. When the Connection Selection dialog box displays, select User Guide 33 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 34
SCSI connections. A network connection between a client and agent supports the use of the Navigation tree, allowing for the management controller over a network: 1. Click Start > Programs > Command Console > StorageWorks CC HSxxx. The Client displays the Connection Selection window. 2. Choose the - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 35
features available with each connection type vary slightly. Some connection types impose limitations on the Client's features, as noted in Table 6. Command Console V2.5 User Guide 35 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 36
: Paging Notify Not Supported Not Supported Supported Supported Windows NT/ 2000/ Server 2003 Fault Events: Event Logging Not Supported Email Notify (UNIX/V MS only) Not Supported Not Not Supported Supported Supported Not Supported Supported Supported 36 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 37
Supported Supported reliably only while RAS intact. Some events may be missed while dialup connection is broken. Fault Events: Paging Notify Supported Logging Supported reliably at only) Supported Local Client installation instructions are supported on Novell NetWare systems with HBA 281540-B21 (3R- - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 38
About SWCC 38 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 39
items shown in this Navigation tree may not represent the software in your release. Figure 8: An example of the Navigation tree Command Console V2.5 User Guide 39 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 40
storage subsystem host. For more information, refer to the installation and configuration guide for your operating system. 2. To display the Navigation window, click Start > Programs > Command Console > StorageWorks Command Console. 3. Click File > Add System. The Add System window opens. 4. Type - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 41
number of disconnected systems Indicates the number of fully functional systems Indicates the number of degraded systems Indicates a critically failed system Command Console V2.5 User Guide 41 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 42
Service The Asynchronous Event Service (AES) does the following: ■ Runs in the background as a service to diagnose problems that can occur when sending pages. Help provides instructions on how to Windows NT To stop or start AES manually: 1. Double-click Services in Control Panel. 2. Click the - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 43
(Local). 3. Under Services (Local), right click AsyncEventSvc. 4. From the drop-down menu, choose Properties. The AsyncEventSvc Properties (Local Computer) window opens. 5. Under the General tab, choose Manual from the Startup Type drop-down menu. 6. Click OK. Command Console V2.5 User Guide 43 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 44
Using Command Console 44 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 45
-party storage management program Required Components Client and Agent Client and Agent Agent Agent Agent and third-party storage management program Command Console V2.5 User Guide 45 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 46
Profiles. Setting Up Notification Lists. Setting Up Modem and Polling Preferences. Associating My Enterprise, Systems, and Subsystems with Notification Lists. 46 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 47
Setting Up Notification Setting Up Pager Codes Numeric pager support lets you receive notification about critical events. A numeric pager usually has three fields separated by hyphens. The code in the Edit field. The default pager codes are listed in Table 10. Command Console V2.5 User Guide 47 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 48
fault on the other. Virtual disk failure Note: All codes are numeric-only; alphanumeric pager codes are not supported. Setting Up User Profiles 1. Click Options > Event Notification > User Profiles. 2. Click New. 3. is a 4-second delay between the 8 and the 1. 48 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 49
the paging system supports alphanumeric paging. Leaving pagers require you to supply the paging service provider's TAP service modem number in the pager number field. to your pager documentation to determine which special characters are supported. Figure 9 shows a sample user profile for an - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 50
Setting Up Notification Figure 9: Sample user profile - alphanumeric paging 50 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 51
. 3. Write a brief description of the list (optional). 4. Add members to the list by clicking the check box next to each name. Command Console V2.5 User Guide 51 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 52
the baud rate (typically, it is 1200) of your paging service provider's TAP modem. Associating My Enterprise, Systems, and Subsystems Use My Enterprise to notify all notifications lists listed here for problems on all systems and subsystems. 1. Highlight My Enterprise in the Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 53
specific system. Subsystem Level Use the Subsystem Level to notify all notifications lists listed here for problems on the selected subsystem. 1. Highlight the desired system name in the Storage Window Manager and case of a failure on this specific subsystem. Command Console V2.5 User Guide 53 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 54
sends SNMP traps to every client system on its list. For more information on how to add client systems, see the Installation and Configuration Guide for your Agent. 2. Use the compiler that came with your third-party storage management program to compile the Management Information Base (MIB) file - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 55
Viewer to access the Application Log. Choose Application Log in the tree panel. For more information about SNMP traps, see Chapter 5. Command Console V2.5 User Guide 55 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 56
Setting Up Notification 56 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 57
the event is connected. The message states the severity of the problem as one of these three levels: ■ Critical ■ Warning ■ -0500 (EST) From: RaidManager This is an automatic message from your StorageWorks RAID Agent, steamd. The following message was just received. Please check .5 User Guide 57 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 58
. The event information fields appear in the line following the problem severity level. Example: WARNING:- Suncity HSG80 12000000000 HSG80 disks( RAID experiencing the event is connected. ■ Storage System-Where the problem occurred. ■ State Change-The specified component of the storage system - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 59
HSG80 disks(disk21100:2)(SP_MONITOR: MonitorSubsys) The first digit can have one of two values: 0-Everything is fine. 1-Something has changed state. Command Console V2.5 User Guide 59 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 60
(in parentheses) of the failed power supply usually follows. Three numbers indicate the position in the format: cabinet_number:power_position:state 60 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 61
state change. Example: WARNING: Suncity HSG80 10002000000 HSG80 batt(6:fail) (SP_MONITOR: MonitorSubsys) The fifth digit can have one of three values: Command Console V2.5 User Guide 61 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 62
went from good to bad. In this example, an adverse temperature change is detected by sensor 2 of the main cabinet. 62 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 63
the RAID system. The Ninth Digit of the State Change Field (Other_Controller) The ninth digit reports states changes in the Other_Controller. Command Console V2.5 User Guide 63 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 64
of three values: 0-Everything is fine. 1-A LUN state changed from bad to good. 2-A LUN state changed from good to bad. 64 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 65
6 Oct 1998 16:09:37 -0500 (EST) From: RaidManager This is an automatic message from your StorageWorks RAID Agent, steamd. The following message was just received. Please check your syslog files and RAID box! SP_MONITOR: MonitorSubsys) End Of Automatic Message Command Console V2.5 User Guide 65 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 66
Interpreting Agent Email Messages Note: This example shows that disk10200 went from bad to good, and disk10300 went from good to bad. 66 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 67
the system type to Generic for configuration purposes. Return the setting to High-Availability 24-Device Pedestal for monitoring and viewing. Command Console V2.5 User Guide 67 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 68
the general properties of the controller, click the General tab. Refer to step 12 for a description of each general property. 68 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 69
for this field, you must first delete all existing remote copy connections from the Connections tab of the Controller Properties window. Command Console V2.5 User Guide 69 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 70
options under this tab are unavailable. For more information about Floating and Fixed options and about the CCL, see Appendix A. 70 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 71
. A confirmation message is displayed when the deletion is complete. Note: Only connections on the current page can be deleted (a maximum of 8). Command Console V2.5 User Guide 71 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 72
these steps: 1. From the Navigation window, open a Storage window within a desired subsystem. 2. Click Storage > Device > Add in the Navigation window. 72 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 73
of 5 window. Note: Saving the configuration to disk in a redundant controller configuration is not supported and can cause unexpected controller behavior. Virtual disks based on partitions on any container are all closely , click Finish to create the virtual disk. Command Console V2.5 User Guide 73 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 74
properly configure your operating system. See "Configuring the Operating System to Recognize Virtual Disk Changes", page 77, for more information. 74 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 75
to properly configure your operating system. See "Configuring the Operating System to Recognize Virtual Disk Changes", page 77, for more information. Command Console V2.5 User Guide 75 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 76
-back cache mode. Displays the member devices. Can view a device by name and its current state, channel, target, and capacity. 76 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 77
device in its place. If no access device exists, the Client cannot communicate with your subsystem unless the CCL is used. Command Console V2.5 User Guide 77 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 78
entry. 11. Click Stop and wait for a prompt indicating that the service is halted. 12. Click Start and wait for a prompt indicating that the service is started. 13. Exit Control Panel. Windows NT, Windows 2000, and any virtual disk changes you have made. 78 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 79
Console resets itself to View only. Any configuration change resets the timer and keeps the current password active for one hour. Command Console V2.5 User Guide 79 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 80
is displayed with an X covering it. To clear the failed device: 1. From the Storage menu, choose Device. 2. Then choose Delete. 80 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 81
the configuration settings for a subsystem: 1. Click Storage > Controller Configuration > Save. 2. Follow the instructions on the screen. The current configuration settings, including caches, LUNs, host port, and stripe size in the text box, and then click Open. Command Console V2.5 User Guide 81 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 82
hardware and connections are replaced or are not saved before making new changes, you cannot restore the original configuration settings. 82 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 83
Icon Description Indicates that the cabinet fans are all operating normally Indicates that there is a problem with the cabinet fans Indicates that the cabinet temperature is within its acceptable range Indicates backup batteries have failed or are discharged Command Console V2.5 User Guide 83 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 84
-entry area, and the controller responds with the results of the entry in the response area. Figure 11: CLI Window 84 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 85
in multiple-bus failover mode, you must set your virtual disk preferences with the CLI when you set the failover mode. Command Console V2.5 User Guide 85 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 86
Using the Storage Window 86 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 87
later, you need to install the integration patch (HSG80 Shim). HSG80 Storage Window V2.4 is required to run the integration patch. Command Console V2.5 User Guide 87 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 88
2. Verify that the HSG80 Storage Window V2.4 is installed by looking in Add/Remove Programs (HP StorageWorks HSG80 V2.4). 3. Verify that Insight Manager V4.23 or later is installed. 4. Install the integration patch same location as the original SWCC installation. 88 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 89
patch (HSG80 Insight Manager Shim). 2. Verify that you have installed the Insight Manager Agent and the StorageWorks Command Console HS-Series Agent on the same computer. 3. Add the name of the client system system. 9. Click Launch. The Storage window opens. Command Console V2.5 User Guide 89 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 90
not be able to find the HSGxx Storage Window. You can correct the problem by following these steps: 1. Click Start > Settings > Control Panel and A window opens showing you the active and inactive Agents under the Services tab. 2. Highlight the entry for Fibre Array Information and click Add Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 91
Troubleshooting 7 Troubleshooting Connection Problems SWCC is a TCP/IP socket-based application. As a result, SWCC requires that each node running a SWCC Client or Agent has access to a valid hosts file or Domain Name Service # StorageWorks® Command Console spagent number2/tcp # StorageWorks® - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 92
file. You have two options to prevent a conflict between the two possible locations of the services file. See your particular Agent guide for more information. DHCP and WINS SWCC does not support the DHCP or the WINS; however, you can still use these protocols on systems that do not run the Command - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 93
Troubleshooting The Microsoft TCP/IP Properties in either of the following situations: ■ An HP StorageWorks controller subsystem is not connected to the host. ■ An HP StorageWorks controller subsystem is connected to the host, but the winnt\system32\drivers\etc. Command Console V2.5 User Guide 93 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 94
Troubleshooting Your system may be configured to do one If WINS servers are available on the network, the LMHOST file can be used. SWCC does not support WINS. 6. To determine the IP address for the system, click the IP Address tab in the 7. Click the WINS tab. 94 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 95
Troubleshooting 8. Click the WINS Address tab. If your computer uses DNS, you do not need to have Enable LMHOSTS Lookup selected. Note: If WINS servers are available on the network, the LMHOST file can be used. SWCC does not support Agents (for example, to support different controller types), the - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 96
Troubleshooting and Agent port names and numbers in the services file may not match. This may occur if more information. ■ The specific Client required to support an Agent is not installed. For example, if that there is Client support for an Agent, look series of keys for supported products. ■ Make - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 97
Troubleshooting ■ You entered the host name in the \winnt\system32\drivers\etc\hosts file. The host name is not required here, but TCP/IP looks at this file first to resolve a host name. Command Console V2.5 User Guide 97 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 98
Troubleshooting Troubleshooting the Client Authorization Error When Adding an Agent System If you receive an authorization error when you add an agent system to Server 2003 host computer. Install each component as if the Client were running on a remote system. 98 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 99
Troubleshooting lost connections. After you fix the physical and/or software problem that is listed below, you need to close and reopen that subsystem to get its latest status. ■ RAS connections-Remote Access Service (RAS) connections are not full-time. If no RAS connection exists, .5 User Guide 99 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 100
Troubleshooting Reconfiguration After Controller Replacement If you replace information. These messages indicate problems with the controller, rather than with the software. The controller is responding to problems in parsing and executing commands store data. 100 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 101
the HS-Series Agents This section describes how to troubleshoot the HS-Series Agents. Agent Sensitive to Alphanumeric Names The Agent may not accept some alphanumeric name forms, to clear unwritten cache data, see the "Invalid Cache Errors" topic in online Help. Command Console V2.5 User Guide 101 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 102
Troubleshooting Cluster StorageWorks Enterprise Array Manager, is the name for the HS-Series Agent service. This action stops Steam, and its status no longer displays as Started in the Services window. 3. Click Startup. A smaller Services window opens. 4. Choose Manual Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 103
Troubleshooting To complete the Cluster Administrator Utility information: 1. Click your cluster group. The resources in Replication window opens. 15. Click Finish. A message stating that you have successfully created a generic service resource is displayed. Command Console V2.5 User Guide 103 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 104
Troubleshooting Multiple Communication Lost Messages On a Client system , remove the system entry in the Command Console's Navigation tree. Event Updates You must manually update any node added to the Navigation tree by using cluster alias and any Storage window . 104 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 105
Using the Command Console LUN A This appendix explains how to avoid errors when configuring the Command Console LUN (CCL). Note that Windows NT, Windows 2000, and Windows Server 2003 with SCSI-2 do not support the CCL. Command Console V2.5 User Guide 105 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 106
enabled. To determine the address of the CCL, enter the following CLI command: HSG60 > SHOW THIS_CONTROLLER OR HSG80 > SHOW THIS_CONTROLLER 106 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 107
the RAID Array. If you later delete this storageset (LUN), the connection between the Agent and the RAID Array is lost. Command Console V2.5 User Guide 107 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 108
the CCL from the CLI window. Reconfigure the Agent and the Client to use the remaining virtual disk for communications. 108 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 109
controller configuration require password access. The program prompts you for the appropriate password on your first attempt to modify the controller. Command Console V2.5 User Guide 109 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 110
to have it recognize either the new CCL address or the address of an existing virtual disk used for communication. 110 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 111
offending storage component ■ OCTET STRING value returning the name of the subsystem containing the storage component specified by the OID Variable Command Console V2.5 User Guide 111 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 112
values shown in parentheses above. Note that some OID values specified in the MIB are not used for SNMP traps. 112 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 113
storage component that caused the trap Note: A storage component can be a physical storage device, a logical storage unit, or a physical enclosure component. Command Console V2.5 User Guide 113 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 114
the following: 1-Power supply went from bad to good. 2-Power supply went from good to bad. 3-Power supply not present. 114 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 115
where virtual_disk_number is the unit number of the virtual disk and state is either of the following: 0- Good. 1-Reduced. 2-Reconstructing. 3-Failed. Command Console V2.5 User Guide 115 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 116
IDENTIFIER ::= { raidmanager 2 } subsys OBJECT IDENTIFIER ::= { raidmanager 3 } -- Agent Information Group agManufacturer OBJECT-TYPE SYNTAX DisplayString ACCESS read-only STATUS mandatory DESCRIPTION 116 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 117
mandatory DESCRIPTION "The Enterprise Array Storage Agent description." ::= { agent 6 } -- Workstation Group wsCPU OBJECT-TYPE SYNTAX DisplayString ACCESS read-only STATUS mandatory Command Console V2.5 User Guide 117 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 118
mandatory DESCRIPTION "The workstation operating system name (e.g., WINNT)." ::= { workstation 6 } wsOSMajVersion OBJECT-TYPE SYNTAX INTEGER ACCESS read-only STATUS mandatory DESCRIPTION 118 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 119
ACCESS read-only STATUS mandatory DESCRIPTION "The total number of subsystems presently serviced by this agent." ::= { subsys 1 } -- Subsystem Status ::= SEQUENCE{ ssEntryIndex INTEGER, ssSubsysName DisplayString, ssOverallStatus INTEGER, ssDiskStatus INTEGER, Command Console V2.5 User Guide 119 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 120
, ssController2ProdID DisplayString, ssController2FwRev DisplayString, ssController2HwRev DisplayString, ssUpsStatus INTEGER, ssLunStatus INTEGER } ssEntryIndex OBJECT-TYPE SYNTAX INTEGER ACCESS read-only STATUS mandatory 120 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 121
for the physical devices in the subsystem." ::= { ssEntry 4 } ssPowerStatus OBJECT-TYPE SYNTAX INTEGER { ALL_OK(0), AT_LEAST_1_FAILURE(1) } ACCESS read-only STATUS mandatory DESCRIPTION Command Console V2.5 User Guide 121 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 122
for the Temperature in the subsystem." ::= { ssEntry 8 } ssCommStatus OBJECT-TYPE SYNTAX INTEGER { NORMAL(0), COMMUNICATION_FAILURE(1) } ACCESS read-only STATUS mandatory DESCRIPTION 122 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 123
-only STATUS mandatory DESCRIPTION "The Primary Controller's Serial Number." ::= { ssEntry 13 } ssController1RDAC OBJECT-TYPE SYNTAX INTEGER { SINGLE_MODE(0), DUAL_MODE(1) } ACCESS read-only Command Console V2.5 User Guide 123 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 124
variable reports the status for the Secondary Controller." ::= { ssEntry 19 } ssController2SerNum OBJECT-TYPE SYNTAX DisplayString ACCESS read-only STATUS mandatory 124 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 125
SYNTAX DisplayString ACCESS read-only STATUS mandatory DESCRIPTION "The Secondary Controller's Hardware Revision." ::= { ssEntry 25 } ssUpsStatus OBJECT-TYPE SYNTAX INTEGER { UPS_NOT_PRESENT(0), Command Console V2.5 User Guide 125 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 126
)." ::= { ssEntry 26 } ssLunStatus OBJECT-TYPE SYNTAX INTEGER { UPS_NOT_PRESENT(0), UPS_PRESENT(1) } ACCESS read-only STATUS mandatory DESCRIPTION "LUN status." ::= { ssEntry 27 } END 126 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 127
glossary Glossary This glossary defines terms used in this guide or related to this product. Glossary Glossary Term Glossary Definition adapter A device that converts the that provides communication between a system and one or more devices in an array. Command Console V2.5 User Guide 127 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 128
size Client client list client system AES, which runs as a service in the background, collects and passes all traps from the subsystems can store. A SCSI device bus. Narrow SCSI device buses support up to 7 devices, and wide buses support up to 15 devices. Also called a "port." HS-series User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 129
made known to the controller, you can create virtual disks from it. A program that processes I/O requests for a particular type of device. Command Console V2.5 User Guide 129 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 130
from the storage enclosure. In others, a device is marked as failed if you remove it as a member of a virtual disk. 130 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 131
device removal and reinstallation. The device being removed or reinstalled is the only device that is not operational during the process. Command Console V2.5 User Guide 131 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 132
within the physical range of the serial or host SCSI cable. See virtual disk. See virtual disk. A SCSI bus supports a number of target devices, each of which has a number of logical units. A logical unit number is a storage units (that is, virtual disks). 132 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 133
first (failing) device can be repaired or replaced). Sometimes called shadowing. The mirroring technique can also be applied to cache memory. Command Console V2.5 User Guide 133 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 134
make up a complete subsystem. A storage component installed in a subsystem. A storage component with rotating magnetic media that is installed in a subsystem. 134 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 135
there is no way to recover data for a failed device, RAID 0 virtual disks have less availability than equivalent-sized single disks. Command Console V2.5 User Guide 135 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 136
than that of a single device, however, because the data is transferred as one large block to and from these devices. 136 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 137
be lost, however, if a second disk drive fails before the controller replaces the first failed disk drive and reconstructs the data. Command Console V2.5 User Guide 137 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 138
the controller will access the next sequential blocks. In a typical read cache, host write requests are handled without involving caching. 138 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 139
parity), RAID 5 (striped parity), and RAID 3/5 (striped parity) virtual disks are all examples of virtual disks that use redundant-RAID techniques. Command Console V2.5 User Guide 139 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 140
for device group. The Storage window is a Client component that provides a graphical interface for configuring and monitoring to a selected subsystem. 140 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 141
subsystem. Another name for a RAID 0 virtual disk. Another name for a RAID 0+1 virtual disk. Another name for a RAID 3, or RAID 3/5 virtual disk. Command Console V2.5 User Guide 141 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 142
striping subsystem for the HSxxx controller supported device surviving controller target target ID The controller in a dual-redundant pair of HS-series controllers that assumes service to its companion's devices when the companion controller fails. A SCSI bus . 142 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 143
device is updated. For some controller fault conditions, write-back cache resorts to write-through cache operation to protect your data. Command Console V2.5 User Guide 143 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 144
Glossary 144 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 145
Series Agent 25 Asynchronous Event Service (AES) 99 Client 21 disabling 43 event logging 55 starting manually 42 stopping 42 under Service (AES) 21 Fixed and Floating options 110 port name 96 port numbers 91 reserved LUN address 106 starting 100 Storage Window 21 Command Console V2.5 User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 146
states 83 status 21 document conventions 12 related documentation 10 Domain Name Service (DNS) 91, 94 dual-redundant controller 107, 127 Dynamic Host , 70 SCSI port 93 HP authorized reseller 16 storage web site 16 technical support 16 HSG60 Client 21, 34 HSG60 controller 19, 32 HSG80 Shim 87, - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 147
100 troubleshooting 101 67, 112 virtual disk state 115 Command Console V2.5 User Guide Index M Management Information Base (MIB) 54, 112 metadata errors 91 network connection 31 HS-Series controller 34 Network Information Services (NIS) 92 network security 79 notification components 45 options 45 - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 148
SCSI connection 25, 29, 31, 33, 93 serial connection 25, 28, 31, 99 services file 91, 92 SNMP 55, 111 example of trap 116 socket numbers 91 spares 69 modes 67 features 21 icon 40 security options 79 VGA 67 StorageWorks Enterprise Array Manager (STEAM) 102 striped device group (RAID 0) User Guide - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 149
symbols on equipment 13 T TCP/IP network 25 technical support, HP 16 Telocator Alphanumeric Protocol (TAP) 46 temperature 48, Wide Area Network (WAN) 26 Windows 2000/Windows NT 4.0 Asynchronous Event Service (AES) 42 disabling CCL 107 exception 25, 57, 93, 105 system configuration 94 Windows Internet - HP StorageWorks MA8000 | HP StorageWorks Command Console V2.5 User Guide (AA-RV1 - Page 150
Index 150 Command Console V2.5 User Guide
User Guide
HP StorageWorks
Command Console V2.5
Product Version:
2.5
Tenth Edition (March 2005)
Part Number:
AA–RV1UA–TE
This guide provides information about installing, configuring, and operating Command
Console software for the purpose of managing RAID array products.