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- HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 1
HP StorageWorks 1000 Modular Smart Array maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP StorageWorks 1000 Modular Smart Array (MSA1000 or MSA). Part number: 257547-003 Third edition: October 2006 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 2
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 3
Contents About this guide 9 Intended audience 9 Prerequisites 9 Related documentation 9 Document conventions and symbols 10 HP technical support 11 Customer self repair 11 Subscription service 11 HP websites 11 Documentation feedback 11 1 Illustrated parts list 13 2 Specifications 15 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 4
6 Customer replaceable components 59 Procedural overview 60 Customer self repair 60 Parts-only warranty service 61 Procuring the spare component 61 Returning the defective component 61 Recommended tools 61 Warnings and precautions 62 Electrostatic discharge information 62 Grounding methods - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 5
only . . . . . 112 Modifications 112 Cables 112 Regulatory compliance identification numbers 112 Regulatory compliance label location 112 International notices and statements 112 maintenance and service guide 5 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 6
Canadian notice (avis Canadien 112 Class A equipment 112 Class B equipment 112 European Union notice 113 BSMI notice 113 Japanese notice 113 Korean notices 114 Safety notices 114 Battery replacement notice 114 Taiwan battery recycling notice 115 Power cords 115 Japanese power cord notice - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 7
Tables 1 ..Document conventions 10 2 ..LCD panel messages 35 3 ..Component hot-pluggability 67 maintenance and service guide 7 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 8
8 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 9
1000 compatibility guide • HP StorageWorks 1000 QuickSpecs • HP StorageWorks 1000 configuration overview • HP StorageWorks 1000 installation guide • HP StorageWorks 1000 maintenance and service guide • HP StorageWorks 1000 Command Line Interface user guide • Configuring Arrays on HP Smart Array - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 10
hp.com/go/msa1000. • Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals and e-mail addresses Blue, underlined text: http://www.hp.com Bold text website addresses • Keys that are information or specific instructions. NOTE: Provides additional information. - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 11
hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to [email protected]. All submissions become the property of HP. maintenance and service guide - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 12
12 About this guide - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 13
part number n/a n/a 218231-B22 n/a n/a n/a n/a 218960-B21 Contact your HP Authorized Reseller Contact your HP Authorized Reseller n/a 15490 Customer Self Repair Optional Mandatory Optional Optional Optional Optional Optional Optional Mandatory Mandatory Mandatory maintenance and service guide 13 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 14
Channel I/O Mandatory Fibre Channel cables Contact HP Support Contact your HP Authorized Reseller Mandatory Faulty component 249670-001 self repair. If you request HP to replace these parts, you will be charged for the travel and labor costs of the service. Optional - Parts for which - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 15
supply module specifications • SCSI I/O module specifications NOTE: For information on the components and their part numbers, see the Illustrated parts list. maintenance and service guide 15 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 16
Shipping -30° to 50° C (-22° to 122° F) Relative humidity (noncondensing) Operating 10% to 90% Non-operating up to 95% Maximum wet-bulb temperature Long term storage 29°C (84.2°F) Short term storage 30°C (86°F) Idle - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 17
specifications Item Description Speed 100 MHz minimum Width 80 bits NOTE: Use only HP battery-backed cache accelerator modules. Power supply module specifications Item Description Height 12.7 (4.5 in) 3.5 cm (1.375 in) 24.1 cm (9.5 in) 0.6 kg (1.3 lb) maintenance and service guide 17 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 18
18 Specifications - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 19
serial port (to access the CLI) 3 MSA1000 controller 4 Controller LCD display panel 5 Power on/Standby button 6 Chassis status LEDs 7 Hard drives 65 15577 maintenance and service guide 19 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 20
alert by examining the component, the messages displayed on the MSA controller LCD panel, and system event logs (such as those provided by HP Systems Insight Manager). The following sections define the LEDs: • Chassis LEDs • Controller LEDs • Hard drive LEDs • Fibre Channel I/O Module LEDs • Power - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 21
, but portions of the power supply and some internal circuitry remain active. To remove the power completely, disconnect all power cords from the device. For instructions, see Removing power from the MSA. maintenance and service guide 21 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 22
Controller LEDs During normal runtime, the array controller has 18 LEDs that indicate controller activity or malfunction. 15 14 13 12 11 10 9 8 17 7 6543 21 0 16 Item Name 1 Drive failure 2 Cache activity 3 SCSI bus 1 activity 4 SCSI bus 0 activity 5 Logical I/O activity 6 Direct Memory Access - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 23
or MSA-CLI. • The hard drive is being upgraded. • The hard drive has been selected for identification in HP-SIM, ACU, or MSA-CLI. Do not remove the hard drive. Removing a hard drive at this time can cause of an array. • The hard drive is configured as an online spare. maintenance and service guide 23 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 24
On or Off' Blinking Off Off Off On Off, On, or On Off Blinking Off, On, or On or Off Blinking Blinking The hard drive is being accessed in one of the following ways: • The hard drive is a replacement hard drive and is being rebuilt. • If the online LEDs of all of the other hard drives in - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 25
-plug of the transceiver. If both link status lights are blinking amber, the MSA controller has been removed or a link cannot be established. maintenance and service guide 25 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 26
Power supply/fan assembly LEDs Each power supply/fan assembly has one LED. The LED is illuminated when both the power supply and the fan are operational. When a power supply or fan fault occurs, the LED goes off. If the LED is off, AC power is not present or there is a complete power supply failure. - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 27
(port A) Blinking Off 3 SCSI activity (port B) Blinking Off 15586 Color Green - Green - Green - Meaning Power on Power off/fault Activity Off Activity Off maintenance and service guide 27 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 28
28 System components and LEDs - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 29
the README.TXT file for additional browser and support information. For Web or network access, a combination of the following may need to be installed and properly configured: • Windows Internet Explorer • TCP/IP and SNMP services • Agents such as HP-SIM • Host Bus Adapter drivers For more information - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 30
• Pre-failure Notification • Controller, array, and logical drive problems • Third-party, possible counterfeit, or non-HP hard drives • Array controller and hard drive firmware versions • Length of hard drive service • Physical and logical drive configuration information • Serial numbers of hard - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 31
HP- problem and any corrective actions required. After the problem report is created, it is distributed in accordance with the customer's notification preferences. SEA features: • Error event analysis and translation • Multi-event correlation (view events, traps, etc.) maintenance and service guide - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 32
• Manual and automatic (real-time) analysis capabilities on local or remote machines • Filtering capabilities on error logs • Automatic notification (customer or HP Support Center) • Rule-based (allowing more frequent updates) • Proactive indictment with the operating system • Web and command line - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 33
Left and Right navigation buttons at the same time to delete the currently displayed message. The display module consists of the following components: maintenance and service guide 33 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 34
messages • User input messages For a complete list of messages and their meanings, see LCD message descriptions. Error messages Error messages indicate that a problem has occurred and may require user action to correct it. The array controller Fault LED to the left of the LCD display panel lights - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 35
possible data loss, the firmware has entered a lock-up state. The provided code contains engineering specific information about the lock-up condition. In dual-controller configurations where only one the MSA chassis. Should the issue persist, contact HP support. maintenance and service guide 35 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 36
of installed firmware. This controller is not supported. Contact HP support. During startup, the firmware examines the hardware to ensure that it is supported for use with the version of installed firmware. This controller is not supported. Contact HP support. 36 LCD panel and message descriptions - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 37
online firmware update has failed. Download new firmware from the HP website and initiate the firmware update again. If the issue persists, contact HP support. An online firmware update is forcing an automatic restart of SCSI devices as part of the power on sequence. maintenance and service guide 37 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 38
check is made of the hardware to ensure that it is compatible with the version of firmware being installed. This error indicates a problem. Contact HP support. The MSA is not properly identifying an external storage enclosure. Do the following: 1. Remove power from the MSA and all attached storage - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 39
and the information is not valid. The MSA cannot continue to operate and halts. Contact HP support. Two array controllers are installed, and the they are attempting to enter redundant mode. seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 39 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 40
in the chassis. Should the issue persist, contact HP support. Both array controllers must be running the same version Manually update the firmware on the older array controller. For instructions, see the MSA firmware updating guide. If volume expansion is in progress then redundancy is not supported - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 41
them, ensuring they are fully seated in the chassis. Should the issue persist, contact HP support. While either attempting to enter redundant mode or already operating in redundant mode, one fully seated in the chassis. Should the issue persist, contact HP support. maintenance and service guide 41 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 42
are fully seated in the chassis. Should the issue persist, contact HP support. While operating in redundant mode, one of the array controllers was safely be removed. Remove the other array controller for the planned service. When complete, reinsert the array controller, ensuring that it is - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 43
reinsert it, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has two cache modules attached but they are of different sizes. Both cache in the chassis. Should the issue persist, contact HP support. maintenance and service guide 43 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 44
Message 67 CACHE HARDWARE TEMPORARILY DISABLED Type Informational 68 OBSOLETE CACHE DATA DELETED Informational 69 CACHE BATTERIES Informational LOW, RECHARGING 70 CACHE DISABLED NO CONFIGURATION Informational 71 SYSTEM HALTED FOR CACHE ERROR Error Description Action The cache memory - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 45
the array controller, replace the cache modules, and reinsert the array controller, ensuring it is fully seated in the chassis. Should the issue persist, contact HP support. A SCSI hard drive that was previously missing or failed has now been replaced with a working SCSI drive. maintenance and - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 46
Message 81 SMART DRIVE ALERT BOX #, BAY Type Informational 82 DRIVE HOT ADDED Informational BOX #, BAY 83 DRIVE HOT REMOVED BOX #, BAY Informational 84 DRIVE FAILURE BOX #, BAY Error 85 BAD DRIVE FRMWARE BOX #, BAY Error 86 DRIVE POSITION CHANGE DETECTED - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 47
by the 1500. Attaching an MSA20 that was configured by a Smart Array Controller is not supported and will result in data loss of that existing MSA20 configuration. Replace the indicated hard drive. gured volume is currently performing a volume expansion operation. maintenance and service guide 47 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 48
Message 106 VOLUME # STATE WAITING TO REBUILD Type Informational 107 VOLUME # STATE WAITING TO EXPAND Informational 108 VOLUME # STATE MISSING DRIVES Error 109 VOLUME # STATE WRONG DRIVE REPLACED Error 110 VOLUME # Informational EXPANSION DISABLED 111 VOLUME # - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 49
then the MSA. Configured volumes from another array controller were migrated to this array controller. The configuration information has been updated. maintenance and service guide 49 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 50
ACCESS CONTROL Error CONFLICT DETECTED 126 ACCESS CONTROL Error RESOURCES EXCEEDED 150 BEACON ON Informational Description Action The array controller only supports a maximum of 32 configured volumes. More volumes than that were detected at power up. This typically occurs when migrating a set - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 51
, ensuring that it is fully seated in the chassis. Should the issue persist, contact HP support. The array controller has completed firmware cloning and will be restarted automatically. The array controller current active firmware image into the backup recovery ROM. maintenance and service guide 51 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 52
controller, ensuring that it is fully seated in the chassis. The ROM autoflash process is attempted again. Should the issue persist, contact HP support. In dual-controller MSA only, this indicates that the firmware from one of the controllers is being copied onto the other array controller. Both - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 53
MSA has failed the firmware flash process. Attempt the flash process again. Should the issue persist, contact HP support. The EMU has started the firmware flash process. Do not turn off the power to the system until are operating. Any failed fans should be replaced. maintenance and service guide 53 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 54
Message 402 STORAGE BOX # FAN DEGRADED Type Error 403 STORAGE BOX # FAN HOT INSERTED Informational 404 STORAGE BOX # FAN HOT REMOVED Informational 405 STORAGE BOX Informational # TEMPERATURE OK 406 STORAGE BOX # OVERHEATING Error 407 STORAGE BOX # OVERHEATED Error 408 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 55
the MSA. Should the issue persist, contact HP support. The version of firmware running on see the MSA installation guide. The array controller's Should the issue persist, contact HP support. The array controller's PCI bridge issue persist, contact HP support. The array controller's Fibre - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 56
module and the array controller, ensuring that they are fully seated in their respective bays in the chassis. Should the issue persist, contact HP support. The array controller has detected an uncorrectable error in the ECC memory on the memory cache board. Remove the failed array controller and - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 57
to any external storage enclosures. 5. Apply power to the MSA. 6. Verify that the MSA has the latest version firmware installed. Should the issue persist, contact HP support. maintenance and service guide 57 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 58
58 LCD panel and message descriptions - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 59
MSA1000 chassis IMPORTANT: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout this chapter. maintenance and service guide 59 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 60
- Before replacing a component, make sure that you confer with HP technical support to verify that the hardware component has failed and that you are performing defective parts replacement. If, during the diagnosis period, HP (or HP service providers or partners) identifies that the repair can be accomplished - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 61
http://www.hp.com/go/selfrepair. Parts-only warranty service Your HP Limited Warranty may include a parts-only warranty service. Under the terms of part-only warranty service, HP provides replacement necessary: • 4-mm flat-blade screwdriver • Phillips screwdriver maintenance and service guide 61 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 62
tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized HP Reseller install the part. NOTE: For more information on static electricity or assistance with product installation - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 63
with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this the recommended weight for one individual to handle safely. maintenance and service guide 63 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 64
local health and safety requirements and guidelines for manual material handling. • Get help to lift assist in aligning the rails while the other two support the device. Rack warnings and precautions Ensure that and warnings included in the installation instructions. WARNING! To reduce the risk - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 65
specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module health and safety requirements and guidelines for manually handling material. CAUTION: Protect the installed solution maintenance and service guide 65 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 66
CAUTION: To properly ventilate the system, you must provide at least 7.6 centimeters (3.0 inches) of clearance at the front and back of the device. CAUTION: When removing or replacing a failed component, allow 30 seconds to pass before inserting a replacement component. This time is needed to allow - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 67
Determining whether a component is hot-pluggable Before removing any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable. • If the . For more information, see Replacing the controller, controller cache, or controller battery . maintenance and service guide 67 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 68
Connecting power to the MSA HP strongly recommends using the power cord shipped with the MSA. If using a different power cord, your power cord should be approved for use in your - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 69
of the storage system must be installed and connected to the supported interconnect options. Hard drives should be installed in the enclosures so Any configured arrays may be marked as failed and will have to manually be re-enabled. 2. Start up the MSA by pressing the Power and service guide 69 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 70
Removing power from the MSA CAUTION: System power to the MSA does not shut off completely with the power switch. The two positions of the front panel power switch should be considered as On and Standby, rather than On and Off. The standby position removes power from most of the electronics and the - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 71
(2). 2 1 15568 Installing an interconnect blank Place the blank into the MSA chassis bay and tighten the thumbscrew that holds the panel in place. maintenance and service guide 71 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 72
Removing or installing a hard drive blank Before you begin CAUTION: • Before removing a component or blanking panel from an operational device, make sure that you have the replacement part available. Removing a component or blank impacts the airflow and cooling ability of the device. To avoid - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 73
drives: • Hard drive LEDs • Hard drive failure and faulted LUNs • The HP ProLiant Servers Troubleshooting Guide, available on the Management CD Removing the component Follow these guidelines when replacing hard and reset the spare hard drive to an available state. maintenance and service guide 73 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 74
• If you replace a hard drive while the system is off, it may be necessary to rebuild the replaced hard drive. 1. Review all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Be sure that the Online and Drive Access LED LEDs are both Off and that the Fault - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 75
replacement hard drive to be reconstructed automatically with data from the other hard drives. While reconstruction is in progress, the online LEDs flash. maintenance and service guide 75 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 76
• Verifying the replacement Perform only the steps required for your service event. For example, re-seating an array controller includes Removing . Use proper anti-static protection. CAUTION: • When replacing a controller, HP recommends that the old cache module be moved to the new controller. In - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 77
-CLI) or the Array Configuration Utility (ACU) and disable the controller being removed. For instructions, see online help. (During this procedure, because one of the two controllers is being removed, Pull the controller straight out of the chassis (2). 2 1 15594 maintenance and service guide 77 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 78
schedule a maintenance window and remove power from the system to perform the service. If your system is equipped with two controllers: • and you are the controller cache. 1. Remove the controller from the chassis as instructed in Removing the controller. 2. Locate the controller cover clips on - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 79
only with the HP spare designated for instructed in Removing the controller cache module. 3. Push down on the battery retaining clip, located near the lower corner of the module. 15516 4. Swing the battery pack away from the cache module to about a 30-degree angle. maintenance and service guide - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 80
second battery pack on this cache module. Installing the controller cache battery pack 1. Remove the array controller as instructed in Removing the controller. 2. Remove the controller cache module as instructed in Removing the controller cache module. 3. Remove the controller cache battery pack as - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 81
to the cache module. 1 2 15520 7. Repeatstep 4 through step 6 to install the second battery pack on the module. 8. Install the serviced cache module in the controller as instructed in Installing the controller cache module. NOTE: The cache is disabled while the batteries are charging and is - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 82
a new array controller, verify that the latest available firmware is installed. See Array controller firmware for the following instructions: • Determining the currently-installed firmware version • Updating controller firmware • Cloning controller firmware • Recovering corrupted firmware 82 Customer - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 83
LCD display panel for error messages. Removing the component CAUTION: Stop all system access to the module before proceeding with these replacement procedures. maintenance and service guide 83 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 84
damage the cable or cause performance problems, including intermittent difficulties accessing that the Fibre Channel cables are installed and supported so that no excess weight is placed on new SFP transceiver in the new module. For instructions on removing and installing an SFP, see Replacing - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 85
cover on the cable and remove the dust-plug cover from the replacement SFP. 3. Re-connect the Fibre Channel I/O cable to the SFP. maintenance and service guide 85 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 86
Verifying proper operation After replacing the failed SFP, verify that: • The 1-Gb and 2-Gb link-status LEDs on the Fibre Channel I/O module cycle through blinking amber and green and then Off to indicate that the circuitry has recognized a newly installed SFP. • The status LED on the Fibre Channel - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 87
power supply, verify that: • The power supply LED is solid green. • No new error messages are displayed on the array controller LCD panel. maintenance and service guide 87 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 88
Replacing a fan module The variable-speed fan module is hot-pluggable, so it is not necessary to power down the system to replace it. Before you begin CAUTION: • Before removing a component or blanking panel from an operational device, make sure that you have the replacement part available. Removing - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 89
that: • The fan starts operating immediately. • The fan LED is On. • No new error messages are displayed on the array controller LCD panel. maintenance and service guide 89 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 90
Replacing the SCSI I/O module CAUTION: The SCSI I/O module with an integrated EMU is not hot-pluggable. Before replacing the module, all I/O from the servers must be stopped and the MSA must be powered down. Before you begin CAUTION: • Before removing a component or blanking panel from an - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 91
limits, the device may overheat and automatically shut down or restart. • Parts can be damaged by electrostatic discharge. Use proper anti-static protection. maintenance and service guide 91 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 92
all warnings, cautions, and preparation procedures as detailed in Warnings and precautions. 2. Stop all access to and remove power from the MSA. For instructions, see Removing power from the MSA. NOTE: Before disconnecting any cables, label them so that they can be reconnected to the same connectors - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 93
rack. 4. Reconnect he SCSI, Fibre Channel, and power cables. 5. Apply power to the MSA as instructed in Applying power to the MSA. Verifying proper operation After replacing the failed power button module, verify Hub 2/3) on the label of the replacement chassis. maintenance and service guide 93 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 94
94 Customer replaceable components - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 95
to the documentation that shipped with the rack for instructions. 2. Connect the SCSI cables to the SCSI connectors and testing has been performed, HP recommends backing up data before migrated; migration of SATA enclosures is not supported. 1. After backing up the storage, schedule service guide 95 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 96
MSA-CLI to add LUNs. Some systems may require rebooting to use the new LUNs. For more information on migrations, go to the HP storage website: http://www.hp.com/go/storage. Moving hard drives or arrays CAUTION: Back up all data before removing hard drives or changing configurations. Failure to - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 97
Online extension can only be performed if supported by the operating system. CAUTION: Back up If you are running Windows 2000 with Microsoft Cluster Services (MSCS), LUN extensions are not recommended. MSCS requires LUN extension feature, HP recommends that you not perform LUN extensions on - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 98
98 Capacity expansion and extension - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 99
preserve the integrity of the local drive, but does require manual intervention to recover or re-enable the LUN. Although controller drives. For more information on troubleshooting hard drive problems, see the HP ProLiant Servers Troubleshooting Guide. Effects of hard drive failure service guide 99 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 100
, the LUN is taken offline and subsequent I/O requests are rejected. This is designed to protect the integrity of the LUN, but does require manual intervention to recover or re-enable the LUN. You are likely to lose data, although it can sometimes be recovered. Common causes of compromised fault - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 101
. Best practices when replacing hard drives Before replacing a degraded hard drive consider the following: • Open HP-SIM and inspect the Error Counter window for each physical drive in the same array to confirm two failed drives belong to the same mirrored pair. maintenance and service guide 101 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 102
• When RAID 6 (ADG) is used, two drives can fail simultaneously (and be replaced simultaneously) without data loss. • If the offline drive is a spare, the degraded drive can be replaced. • Do not remove a failed second hard drive from an array until the first failed or missing hard drive has been - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 103
operational long enough to allow recovery of unsaved data. In any case, locate the faulty drive, replace it, and restore data from backup. maintenance and service guide 103 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 104
104 Hard drive failures and faulted LUNs - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 105
MSA website: • Controller firmware (on the Software, Firmware & Drivers page.) • Firmware updating guide (on the Technical Documents page.) Cloning controller firmware NOTE: Cloning is possible only in dual any host-initiated I/O to the controller is not interrupted. maintenance and service guide 105 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 106
, select the option to receive e-mail notifications, advisories, and support alerts about MSA system hardware, firmware, drivers, and software components. distribute important notices about HP products. Information about your MSA is not requested when subscribing to this service. 2. Establish a serial - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 107
The following instructions and examples use HyperTerminal. For more information, see user documentation for your emulator program. a. On the menu bar at may take up to 15 minutes. Do not interrupt this process. 5. Wait for the controller to automatically restart. maintenance and service guide 107 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 108
6. In dual-controller configurations only, if the newly installed firmware on the recovered controller differs from the firmware on the active controller, the CLONE FIRMWARE LCD message is displayed. See Cloning controller firmware. 108 Array controller firmware - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 109
ProLiant Firmware Maintenance CD from the following website: http://www.hp.com/support/proliantstorage. Then, burn the image onto a bootable CD MSA. 3. Following standard precautions, remove power from the server. For instructions, see Removing power from the MSA 4. Reapply power to the server. - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 110
110 SCSI hard drive firmware - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 111
classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. The rating label on the device shows which class (A or B) the equipment an experienced radio or television technician for help. maintenance and service guide 111 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 112
must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, visit http://www.hp.com For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.O. Box 692000, Mailstop 510101 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 113
-3-3 (IEC61000-3-3) - Power Line Flicker • Also approved under UL 60950/CSA C22.2 No. 60950-00, Safety of Information Technology Equipment. BSMI notice Japanese notice maintenance and service guide 113 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 114
is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by an HP authorized service provider using the HP spare part designated for this product. For more information about battery replacement or proper disposal, contact an - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 115
and 3.6 m (12 ft). If you have questions about the type of power cord to use, contact an HP authorized service provider. NOTE: Route power cords so that they will not be walked on and cannot be pinched by items handling or installing electrostatic-sensitive parts: maintenance and service guide 115 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 116
tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an HP authorized reseller install the part. NOTE: For more information on static electricity, or assistance with product installation - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 117
, regulatory compliance notice, 113 C cables distances supported, 13 FCC compliance statement, 112 multi-mode, requirements, 16 maximum wet-bulb temperature, 16 relative humidity, , 37 configured volumes, 49 controller too old not supported, 36 critical lockup detected, 35 dual cache module size - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 118
failed, 37 firmware flash failed on box #, 53 firmware flash started, 53 firmware flash started on box #, 53 firmware version, 35 FW version is not supported, 38 hard drive failure box, 46 hard drive hot added box bay, 46 hard drive hot removed box bay, 46 hard drive position change detected - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 119
10 prerequisites, 9 related documentation, 9 documentation HP website, 9 providing feedback, 11 E electrostatic ash failed, 37 firmware flash failed on box #, 53 fw version is not supported, 38 hard drive failure box, 46 I2C read failure, 38 I2C write failure, 38 maintenance and service guide 119 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 120
conditions symbols on equipment, 63 heel straps, using, 116 help obtaining, 11 hot-pluggable parts, MSA, 67 HP address for FCC questions, 112 series number, 112 technical support, 11 telephone number FCC questions, 112 I I/O EMU removing, 90 IEC EMC, worldwide regulatory compliance notice, 112 - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 121
, 68 powering down, 70 switch, position, 70 system, 70 power button servicing, 91 power cord compliance notice, 115 current rating, 115 MSA, 68 replacement 70 prerequisites, 9 preventing electrostatic damage, 115 Q qualified service personnel, warning, 59 R rack stability, warning, 64 recycling, - HP StorageWorks Modular Smart Array 1000 | HP StorageWorks 1000 Modular Smart Ar - Page 122
30 T Taiwan EPA battery recycling and disposal, 115 technical support HP, 11 service locator website, 11 telephone numbers FCC questions, 112 text stability, 64 websites customer self repair, 11 HP , 11 HP Subscriber's Choice for Business, 11 product manuals, 9 work area recommendations, 62 work mat
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HP StorageWorks 1000 Modular Smart Array
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance, service, and troubleshooting of the HP
StorageWorks 1000 Modular Smart Array (MSA1000 or MSA).
Part number: 257547–003
Third edition: October 2006