HP StorageWorks b2000 NAS b2000 v1 - Maintenance and Service Guide
HP StorageWorks b2000 - NAS Manual
View all HP StorageWorks b2000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP StorageWorks b2000 manual content summary:
- HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 1
StorageWorks by Compaq NAS B2000 Maintenance and Service Guide Part Number 292280-001 (First Edition) May 2002 Product Version: 1.0 This maintenance and service guide provides a parts list and step-by-step instructions for servicing the StorageWorksTM NAS B2000 by Compaq. - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 2
for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. StorageWorks by Compaq NAS B2000 Maintenance and Service Guide (First Edition) May 2002 Part Number 292280-001 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 3
Drive (Optional 2-11 Hot-Plug Power Supply...2-12 Access Panel...2-13 Hot-Plug Fan ...2-14 Air Baffle ...2-16 PCI Shipping Bracket...2-17 PCI Riser Cage Door Latch...2-18 Expansion Slot Cover (Slots 2 and 3 2-19 Expansion Board (Slots 2 and 3)...2-20 NAS B2000 Maintenance and Service Guide iii - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 4
Power Converter Module...2-41 Power Button/LED Board...2-43 DIMMs ...2-44 Processors ...2-45 PPMs...2-49 Smart Array 5i Controller ...2-50 Battery Power Supply LED ...4-12 Hot-Plug Fan LED...4-13 Power Converter Module LED ...4-14 System Board LEDs ...4-14 iv NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 5
Power Supply ...5-3 Memory ...5-3 1.44-MB Diskette Drive ...5-4 CD-ROM Drive ...5-5 Wide Ultra3 SCSI Hard Drives ...5-6 Index List of Figures 1-1 Exploded view of the StorageWorks NAS B2000 mechanical parts 29 Loosening the PCI riser cage thumbscrews 2-31 NAS B2000 Maintenance and Service Guide v - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 6
2-50 2-50 Removing the battery...2-52 2-51 Loosening the power supply LED...4-12 4-10 Hot-plug fan LED ...4-13 4-11 Power converter module LED ...4-14 4-12 System board LEDs ...4-15 4-13 System board switches...4-18 4-14 Bootblock flash jumper...4-21 vi NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 7
Specifications for the NAS B2000 5-2 5-2 Hot-Plug Power Supply Specifications 5-3 5-3 SDRAM DIMM Specifications...5-3 5-4 1.44-MB Diskette Drive...5-4 5-5 CD-ROM Drive Specifications ...5-5 5-6 Wide Ultra3 SCSI Hard Drive Specifications 5-6 NAS B2000 Maintenance and Service Guide vii - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 8
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the StorageWorks NAS B2000 by Compaq. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 9
is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty. x NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 10
-345-1518. • In Canada, call 1-800-263-5868. For Compaq technical support: • In the United States and Canada, call 1-800-OK COMPAQ. • For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website: www.compaq.com NAS B2000 Maintenance and Service Guide xi - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 11
uses the following conventions: • Italic type is used for complete titles of published guides or variables. Variables include information that varies in system output, in command lines, Sans serif typeface is used for uniform resource locators (URLs). xii NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 12
1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts list for the StorageWorks NAS B2000 by Compaq. See Table 1-1 and Table 1-2 for the names of referenced spare parts. NAS B2000 Maintenance and Service Guide 1-1 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 13
the StorageWorks NAS B2000 mechanical parts Mechanical Spare Parts List Table 1-1: Mechanical Spare Parts List Part Number 218377-001 293482-001 349448-001 164184-B21 232458-B21 Spare Part Number 228523-001 300961-001 122759-001 143920-001 233349-001 1-2 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 14
clip Heatsink and heatsink clip Air baffle Part Number 218382-001 218383-001 218667-001 194989-001 227238-001 201099-B21 228075-001 228073-001 Spare Part Number 228513-001 228514-001 228493-001 228509-001 228495-001 - 228497-001 228525-001 continued NAS B2000 Maintenance and Service Guide 1-3 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 15
24 Signal cable kit * - Power button/LED cable, 14-pin Part Number 217925-001 228506-001 228510-001 228494-001 228505-001 228502-001 228504-001 228503-001 228507-001 228508-001 228517-001 - - 228518-001 - - - 228519-001 - - 232793-001 - - - continued 1-4 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 16
* 228892-B21 40 Third-party rack-mounting kit * 228894-B21 * Not shown Spare Part Number 228527-001 - - 228516-001 237158-001 228515-001 179322-001 228526-001 228522-001 228520-001 164278-001 159377-001 177628-001 163902-001 232794-001 232795-001 NAS B2000 Maintenance and Service Guide 1-5 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 17
and replacement procedures for the StorageWorks NAS B2000. After completing all necessary electrostatic-sensitive parts in their containers until they arrive at static-free stations. • Cover workstations with approved Use conductive field service tools. NAS B2000 Maintenance and Service Guide 2-1 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 18
local occupational health and safety requirements and guidelines for manual material handling. Any surface or area of the equipment electrical shock hazards. The enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of injury from NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 19
system in operation during a power failure CAUTION: Do not operate the device for extended periods without the access panel. Operating the device without the access panel results in improper airflow and improper cooling that can lead to thermal damage. NAS B2000 Maintenance and Service Guide 2-3 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 20
the rack rails to support the device and gain access to internal components. • Power down the device. If you must remove a device from a rack or a non-hot-plug component from a device, power down the device. The sliding rails could pinch your fingertips. 2-4 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 21
System power in the StorageWorks NAS B2000 does not completely shut off with the front panel Power On/Standby button. The button toggles between on and standby modes, rather than on and off. The standby position removes power from most electronics and the drives, but portions of the power supply and - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 22
device, locate the illuminated rear unit identification LED switch that identifies the device you are servicing. Figure 2-3: Rear unit identification LED switch 6. Disconnect all power cords. 7. Disconnect all remaining cables on the device rear panel. 2-6 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 23
that a redundant power supply is installed and connected to a power source. • For hot-plug drive procedures, determine whether the drive is part of an array. For more information, refer to the "Hot-Plug SCSI Hard Drive Replacement Guidelines" in the Compaq Servers Troubleshooting Guide. • For hot - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 24
lowest SCSI ID. To replace the hard drive: 1. Slide the drive into the cage until it clicks, locking the drive into place. 2. Close the lever. 2-8 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 25
improper cooling that can lead to thermal damage. To replace the hard drive blank, slide the blank into the bay until it locks into place. NAS B2000 Maintenance and Service Guide 2-9 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 26
cooling that can lead to thermal damage. To replace the tape drive blank, slide the blank into the bay until it locks into place. 2-10 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 27
and improper cooling that can lead to thermal damage. To replace the tape drive, slide the drive into the bay until it locks into place. NAS B2000 Maintenance and Service Guide 2-11 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 28
a hot-plug power supply CAUTION: Always populate power supply bays with either a power supply or blank. Operating the device without installing a power supply or blank results in improper airflow and improper cooling that can lead to thermal damage. 2-12 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 29
new power supply. 2. Slide the power supply into the bay until it locks into place. 3. Connect the power cord. 4. Swing the cable management arm into place and lock it. 5. Route the power cord it extends upward. 1 2 Figure 2-9: Unlocking the hood latch NAS B2000 Maintenance and Service Guide 2-13 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 30
the access panel. See the "Access Panel" section in this chapter. 3. Press the release lever on the side of the fan. 4. Lift the fan. 2-14 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 31
improper airflow that can lead to thermal damage. IMPORTANT: For proper cooling, install fans in all primary fan locations. Reverse steps 1 through 4 to replace a fan. NAS B2000 Maintenance and Service Guide 2-15 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 32
the air baffle results in improper airflow and improper cooling that can lead to thermal damage. Reverse steps 1 through 3 to replace the air baffle. 2-16 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 33
use the PCI shipping bracket when you are shipping the device with PCI expansion boards installed. Reverse steps 1 through 4 to replace the PCI shipping bracket. NAS B2000 Maintenance and Service Guide 2-17 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 34
riser cage door. Figure 2-14: Opening the PCI riser cage door 4. Press the door latch locking tab. 5. Push the door latch through the door. 2-18 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 35
the access panel. See the "Access Panel" section in this chapter. 3. Open the PCI riser cage door. Figure 2-16: Opening the PCI riser cage door NAS B2000 Maintenance and Service Guide 2-19 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 36
"Preparation Procedures" section in this chapter. 2. Remove the access panel. See the "Access Panel" section in this chapter. 3. Open the PCI riser cage door. 2-20 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 37
, if installed. See the "PCI Shipping Bracket" section in this chapter. 5. Press the PCI Hot Plug button for five seconds to power down the slot. 2 Figure 2-19: Pressing the PCI Hot Plug button 6. Disconnect any cables connected to the expansion board. NAS B2000 Maintenance and Service Guide 2-21 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 38
board or slot cover results in improper airflow and cooling that can lead to thermal damage. Reverse steps 1 through 9 to replace the expansion board. 2-22 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 39
You must power down the NAS B2000 to perform non-hot-plug removal and replacement procedures. The components in this section are non-hot-plug service items, regardless and faceplate Reverse steps 1 through 10 to replace the front bezel and faceplate. NAS B2000 Maintenance and Service Guide 2-23 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 40
Removal and Replacement Procedures CD-ROM Drive To eject the CD-ROM drive: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Push the ejection button. 3. Pull the drive into the CD MultiBay until it is fully seated. 2-24 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 41
and Replacement Procedures Diskette Drive To remove a diskette drive: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or Removing the diskette drive Reverse steps 1 through 6 to replace the diskette drive. NAS B2000 Maintenance and Service Guide 2-25 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 42
CD MultiBay Adapter Board To remove the CD MultiBay adapter board: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove board Reverse steps 1 through 7 to replace the CD MultiBay adapter board. 2-26 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 43
Replacement Procedures CD Ejector Assembly To remove the CD ejector assembly: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove Remove the ejector lever. 1 2 Figure 2-25: Removing the ejector lever NAS B2000 Maintenance and Service Guide 2-27 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 44
the rear of the chassis and lift. 1 2 Figure 2-26: Removing the CD ejector assembly Reverse steps 1 through 11 to replace the CD ejector assembly. 2-28 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 45
and Replacement Procedures Front Fan Bracket To remove the front fan bracket: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device Reverse steps 1 through 6 to replace the front fan bracket. NAS B2000 Maintenance and Service Guide 2-29 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 46
and Replacement Procedures SCSI Backplane To remove the SCSI backplane: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove SCSI backplane Reverse steps 1 through 10 to replace the SCSI backplane. 2-30 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 47
board or other system components. To remove the PCI riser cage: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Disconnect any external cables . 1 2 1 2 Figure 2-29: Loosening the PCI riser cage thumbscrews NAS B2000 Maintenance and Service Guide 2-31 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 48
Removal and Replacement Procedures 8. Lift the PCI riser cage. Figure 2-30: Removing the PCI riser cage Reverse steps 1 through 7 to replace the PCI riser cage. 2-32 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 49
Out Edition Board To remove a Remote Insight Lights-Out Edition board: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the if installed. See the "PCI Shipping Bracket" section in this chapter. NAS B2000 Maintenance and Service Guide 2-33 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 50
in improper airflow and cooling that can lead to thermal damage. Reverse steps 1 through 10 to replace the Remote Insight Lights-Out Edition board. 2-34 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 51
Expansion Slot Cover (Slots 2 and 3) To remove an expansion slot cover: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device from steps 1 through 7 to replace the expansion slot cover. NAS B2000 Maintenance and Service Guide 2-35 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 52
Board Ejector/Divider To remove the expansion board ejector/divider: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove Reverse steps 1 through 7 to replace the PCI expansion board ejector/divider. 2-36 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 53
Release Lever (Slots 2 and 3) To remove a PCI slot release lever: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device release lever. 2 1 Figure 2-35: Opening the PCI slot release lever NAS B2000 Maintenance and Service Guide 2-37 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 54
release lever out of the chassis. 1 1 2 Figure 2-36: Removing the PCI slot release lever Reverse steps 1 through 9 to replace the PCI slot release lever. 2-38 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 55
Procedures PCI Lightpipe and Cover To remove the PCI lightpipe and cover: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the from the chassis. 1 2 3 Figure 2-37: Removing the PCI lightpipe cover NAS B2000 Maintenance and Service Guide 2-39 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 56
Removal and Replacement Procedures 7. Slide the lightpipe out of the chassis. Figure 2-38: Sliding the lightpipe out of the chassis Reverse steps 1 through 7 to replace the PCI lightpipe and cover. 2-40 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 57
all power cables: a. Disconnect the system power cable from the system board. b. Disconnect the power supply signal cable from the system board. c. Disconnect the SCSI power cable from the SCSI backplane. 3 1 2 Figure 2-39: Disconnecting the power cables NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 58
module to the chassis. 9. Slide and lift the power converter module off the chassis. 2 1 Figure 2-40: Removing the power converter module from the chassis (cables removed for clarity) Reverse steps 1 through 9 to replace the power converter module. 2-42 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 59
/LED cable from the power button/LED board. 5. Press the locking tab. 6. Slide the power button/LED board out of the chassis. 3 2 1 Figure 2-41: Removing the power button/LED board Reverse steps 1 through 6 to replace the power button/LED board. NAS B2000 Maintenance and Service Guide 2-43 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 60
Removal and Replacement Procedures DIMMs To remove DIMMs: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device from DIMM firmly. When fully seated, the DIMM slot latches lock into place. 2-44 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 61
Removal and Replacement Procedures Processors To remove a processor: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the -retaining clip. 3 1 2 Figure 2-43: Disengaging the heatsink-retaining clip NAS B2000 Maintenance and Service Guide 2-45 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 62
not provide proper thermal dissipation. 9. Lift the locking lever. 10. Remove the processor. 1 3 2 Figure 2-44: Removing the heatsink and processor from the system board 2-46 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 63
to use new components may result in damage to the processor. 4. Remove the plastic cover on a new, unused heatsink to expose the thermal interface material. NAS B2000 Maintenance and Service Guide 2-47 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 64
and heatsinkretaining clip CAUTION: PPM slots must be populated when processors are installed. If PPM slots are not populated, the system does not boot. 2-48 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 65
. See the "Preparation Procedures" section in this chapter. To remove a PPM: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device from the way. Reverse steps 1 through 5 to replace the PPM. NAS B2000 Maintenance and Service Guide 2-49 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 66
Controller for troubleshooting purposes, you must set the SCSI interlock disable switch to on. For more information, see Chapter 4, "Connectors, LED Indicators, Switches, and Jumpers." Reverse steps 1 through 6 to replace the Smart Array 5i Controller. 2-50 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 67
date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: This the "Access Panel" section in this chapter. 4. Locate the battery holder on the system board. NAS B2000 Maintenance and Service Guide 2-51 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 68
Removal and Replacement Procedures 5. Remove the battery. Figure 2-50: Removing the battery Reverse steps 1 through 5 to replace the battery. After replacing the battery, you must use the ROM-Based Setup Utility (RBSU) to reconfigure the system. 2-52 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 69
System Board To remove the system board: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. 12. Remove the battery. See the "Battery" section in this chapter. 13. Disconnect all cables connected to the system board. NAS B2000 Maintenance and Service Guide 2-53 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 70
thumbscrew 15. Identify the alignment keys and keyhole locations through on the system board. 123 4 5 7 6 Figure 2-52: Identifying the alignment keys and keyhole locations 2-54 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 71
the processor on the new system board, discard the used heatsink. Reinstall the processors with the new heatsink that ships in the system board spare parts kit. NAS B2000 Maintenance and Service Guide 2-55 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 72
remove the rear fan bracket: 1. Power down the device. See the "Powering Down the Device" section in this processors, the PPMs, the Smart Array 5i Controller, and the system battery on the system board, unless you are replacing them as failed items. 2-56 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 73
Replacement Procedures SCSI Cable (Short) To remove the short SCSI cable: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the clarity) Reverse steps 1 through 5 to replace the short SCSI cable. NAS B2000 Maintenance and Service Guide 2-57 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 74
and Replacement Procedures CD MultiBay Cable To remove the CD MultiBay cable: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the cable Reverse steps 1 through 5 to replace the CD MultiBay cable. 2-58 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 75
the power button/LED cable from the SCSI backplane. 5. Disconnect the power button/LED cable from the power button/LED board. 2 1 Figure 2-57: Removing the power button/LED cable Reverse steps 1 through 5 to replace the power button/LED cable. NAS B2000 Maintenance and Service Guide 2-59 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 76
LED/CD-ROM drive system cable or the diskette drive system cable: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the removed for clarity) Reverse steps 1 through 7 to replace the system cable. 2-60 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 77
PCI Hot Plug Backplane Cable To remove the PCI Hot Plug backplane cable: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device from 1 through 6 to replace the PCI Hot Plug backplane cable. NAS B2000 Maintenance and Service Guide 2-61 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 78
Procedures Long SCSI Cable (Optional) To remove the long SCSI cable: 1. Power down the device. See the "Powering Down the Device" section in this chapter. 2. Extend or remove the device Reverse steps 1 through 5 to replace the long SCSI cable. 2-62 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 79
3 Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the StorageWorks NAS B2000. NAS B2000 Maintenance and Service Guide 3-1 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 80
can be run from the SmartStart CD or downloaded from the Compaq website: www.compaq.com/support/files For more information on viewing and printing the event list, refer to the Compaq Management CD or the Compaq Insight Manager User Guide. continued 3-2 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 81
. How to run the tool Use the information provided in the Server Setup and Management pack. Install the Compaq Survey Utility from the SmartStart CD, instructions on installing the appropriate drivers. Run RBSU by pressing the F9 key during POST. continued NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 82
a choice of available ROM revisions and controller firmware. SmartStart Diskette Builder The SmartStart Diskette Builder is stored on the SmartStart CD to create support diskettes. You can create support diskettes for specific configuration needs or for 3-4 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 83
4 Connectors, LED Indicators, Switches, and Jumpers This chapter explains the location and function of system connectors, internal and external LEDs, system board switches, and jumpers. NAS B2000 Maintenance and Service Guide 4-1 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 84
green) Power connectors Keyboard connector (PS/2) (purple) RJ-45 connector for NIC 1 (Eth0) USB connectors (2) (black) Video connector (blue) (not supported) Lights-Out Edition board) Power for external adapter (Remote Insight Lights-Out Edition board) 4-2 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 85
supply signal connector Fan 5 connector Item Description Diskette drive system connector Battery Fan 6 connector System power connector Processor socket 1 Processor socket 2 DIMM slots (1A-6C) Fan 2 connector Fan 1 connector VHDCI SCSI connector (port 1) NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 86
Indicators, Switches, and Jumpers LED Indicators The NAS B2000 contains several sets of LEDs that indicate the status network connector • Rear unit identification LED switch • Hot-plug power supply • Hot-plug fan • Power converter module • System board 4-4 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 87
Network link/activity Off = No link/activity. (If power is off, view the rear panel RJ-45 LEDs.) Blue = Activated Off = Deactivated Amber = System shut down, but power still applied Green = System on Off = Power cord not attached or power supply failure NAS B2000 Maintenance and Service Guide 4-5 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 88
for each corresponding drive configured as a part of an array and attached to a powered-on Smart Array Controller. The indicators Plug Hard Drive Replacement Guidelines" in the Compaq Servers Troubleshooting Guide before removing a hard drive. 1 2 3 Figure NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 89
is attached to an array controller. The drive is not configured as part of an array. -Or- If this drive is part of an array, then a powered-on controller is not accessing the drive. -Or- The drive is are online. The drive is online and being accessed. NAS B2000 Maintenance and Service Guide 4-7 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 90
the PCI riser cage LEDs. 1 2 Figure 4-5: PCI riser cage LEDs Table 4-5: PCI Riser Cage LEDs Item LED Description AC power connected (green) Slot speed (green) Status On = AC power connected Off = AC power disconnected On = 66 MHz Off = 33 MHz 4-8 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 91
visual Power is cycling. Off = Power is not applied to the slot. On = Board has failed. Off = Board is normal. On = Power is applied to the slot. Flashing = Power is cycling. Off = Power is not applied to the slot. On = Board has failed. Off = Board is normal. NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 92
(green) Link (green) Status On or flashing = Network activity Off = No network activity On = Linked to the network Off = Not linked to the network 4-10 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 93
a visual reference for service personnel (Figure 4-8). Figure 4-8: Rear unit identification LED switch The rear unit identification LED switch indicates the following conditions: • Blue = The switch is activated. • Off = The switch is deactivated. NAS B2000 Maintenance and Service Guide 4-11 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 94
is unavailable. • The power supply has failed. • The power supply is in standby mode. • The power supply has exceeded the maximum current limit. When the power supply LED is green, the power is turned on and the power supply is functioning properly. 4-12 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 95
The hot-plug fan LED indicates the following conditions: • Green = The fan is operating normally. • Amber = The fan has failed. • Off = The fan is not powered. NAS B2000 Maintenance and Service Guide 4-13 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 96
11: Power converter module LED The power converter module LED indicates the following conditions: • Amber = The power converter module has failed. • Off = The power converter module 4-12 and Table 4-8 to identify system board LEDs location and status. 4-14 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 97
riser/SCSI interlock failure LED indicates that the PCI riser or the Smart Array 5i Controller is unseated. If the default setting is changed for troubleshooting purposes (on), the LED indicates that only the PCI riser is unseated. NAS B2000 Maintenance and Service Guide 4-15 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 98
threshold. DIMM in slot X is in a pre-failure condition. DIMM in slot X is an unsupported type, but valid memory exists in another bank. continued 4-16 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 99
PCI riser or Smart Array 5i Controller is unseated. * Power converter Red module (Amber) The power converter module has failed. Fan (Amber) Red A primary for troubleshooting purposes (on), the LED indicates that only the PCI riser is unseated. NAS B2000 Maintenance and Service Guide 4-17 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 100
board. 1 2 3 4 Figure 4-13: System board switches Table 4-10: System Board Switches Item Description SCSI interlock disable Non-maskable interrupt (NMI) System maintenance Chassis ID 4-18 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 101
system to boot during troubleshooting procedures when the is an essential part of eliminating reliability problems such as hangs NAS B2000 is equipped with an NMI switch that, when pushed, performs a memory dump before performing a hard reset (Figure 4-13). NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 102
from diskette is enabled and RBSU is overridden. Off = Power-on password is enabled. On = Power-on password is disabled. Off = No function On = default to the NAS B2000 rack-mount setting. All three positions of the switch default to the off value. 4-20 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 103
a bootblock flash of the system ROM (Figure 4-14). Figure 4-14: Bootblock flash jumper To perform a bootblock flash of the system ROM, contact your Compaq authorized service provider for the appropriate utility. NAS B2000 Maintenance and Service Guide 4-21 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 104
This chapter provides operating and performance specifications for the StorageWorks NAS B2000 components and hardware, including: • System unit • Hot-plug power supply • Memory • 1.44-MB diskette drive • CD-ROM drive • Wide Ultra3 SCSI hard drives NAS B2000 Maintenance and Service Guide 5-1 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 105
6 A (110 V) - 3 A (220 V) - Rated input power 600 W - Power supply output Rated steady-state power 400 W - Maximum peak power 400 W - Temperature range Operating 10°C to 35°C 50°F to 95 45°C. Altitude minimum for storage is 70 KPa. 5-2 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 106
Power Supply Table 5-2: Hot-Plug Power Supply Specifications Item Input voltage specifications Rated input voltage Rated input line Rated input frequency Rated input power Rated input current Output Power Steady state power Maximum peak power only. NAS B2000 Maintenance and Service Guide 5-3 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 107
Drive Item Size LEDs (front panel) Read/write capacity per diskette High density Low density Drives supported Drive height Drive rotation Transfer rate High Low Bytes/sector Sectors per track (high/low) Tracks ms/6 ms 169 ms/94 ms 15 ms 100 ms 80/80 2 5-4 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 108
time Stop time Laser parameters Type Wave length Divergence angle Output power Operating conditions Temperature Humidity Description CD-ROM (modes 1 and 2); Semiconductor laser GaAs 700 ± 25 nm 53.5° ± 1.5° 0.14 mW 5°C to 45°C (41°F to 118°F) 5% to 90% NAS B2000 Maintenance and Service Guide 5-5 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 109
,132,000 Operating temperature 10°C to 35°C (50°F to 95°F) 10°C to 35°C (50°F to 95°F) 10°C to 35°C (50°F to 95°F) Note: * The NAS B2000 also supports Ultra2 SCSI hard drives. 72-GB SCSI Drive 72,839.2 MB One-third, 1.0 in 3.5 in Wide Ultra3 160 MB/sec 10,000 RPM 512 142 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 110
access 3-2 description 3-2 NAS B2000 Maintenance and Service Guide Index B backplanes PCI Hot Plug 2-61 SCSI See SCSI backplane baffle, air airflow 2-16 installing 2-16 part number 1-3 removing 2-16 replacing 2-16 spare part number 1-3 battery disposal 2-51 installing 2-52 part number 1-5 removing - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 111
power button/LED See power button/LED cable power supply signal See power supply signal cable power battery power button/LED cable 2-43, 2-59 power cables 2-42 power cords 2-13 SCSI cable, short 2-57 system cables 2-60 connectors keyboard 4-2 mouse 4-2 NICs 4-2 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 112
power 4-2 power supply signal 2-41 Remote Insight Lights-Out Edition board Eth port 4-2 RJ-45 4-2 SCSI power 2-41 serial 4-2 Smart Array 5i Controller 4-3 system power 2-41, 4-3 USB 4-2 VHDCI SCSI 4-2 video 4-2 country kit part number 1-5 spare part NAS B2000 Maintenance and Service Guide Index-3 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 113
release button 2-9 removing 2-9 replacing 2-9 spare part number 1-2 hard drives, SCSI ejector lever 2-7 installing 2-8 LEDs See LEDs; SCSI hard drives populating bays 2-8, 2-9 release button 2-7 removing 2-7 replacing 2-8 SCSI IDs 2-8 hardware kit contents 1-5 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 114
LEDs 4-13 part number 1-3 primary 2-15 removing 2-14 replacing 2-15 spare part number 1-3 hot-plug power supplies dielectric voltage withstand power button/LED board 2-43 power button/LED cable 2-59 power converter module 2-42 power supplies, hot-plug 2-13 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 115
4-15 PCI Hot Plug slot 2 fault 4-9 slot 2 power 4-9 slot 3 fault 4-9 slot 3 power 4-9 PCI riser cage AC power connected 4-8 slot speed 4-8 power converter module 4-14 power supplies, hot-plug 4-12 power, front panel 4-5 PPM failure 4-15 processor failure 4-15 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 116
peak power 5-3 overtemperature LED 4-15 P part numbers access panel 1-2 NAS B2000 Maintenance and Service Guide Index air baffle 1-3 battery 1-5 1-5 PCI slot release levers 1-5 power button/LED board 1-4 power button/LED cable 1-4 power converter module 1-4 power supplies, hot-plug 1-3 PPMs 1-4 - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 117
2-43 replacing 2-43 spare part number 1-4 power button/LED cable connecting 2-43, 2-59 disconnecting 2-43, 2-59 installing 2-59 part number 1-4 removing 2-59 replacing 2-59 power cables connecting 2-42 disconnecting 2-41 internal 2-42 power supply signal 2-41 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 118
2-41 power supply signal connector 2-41 powering down the device 2-5 PPMs See processor power modules (PPMs) primary hot-plug fans 2-15 processor power modules (PPMs) failure LEDs 4-15 installing 2-49 latches 2-49 part number 1-4 removing 2-49 NAS B2000 Maintenance and Service Guide Index replacing - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 119
Lights-Out Edition interface cable part number 1-4 removing access panel 2-13 air baffle 2-16 battery 2-51 bezel, front slot release levers 2-37 power button/LED board 2-43 power button/LED cable 2-59 power converter module 2-41 power supplies, hot-plug 2-12 NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 120
, short connecting 2-57 disconnecting 2-57 installing 2-57 part number 1-4 removing 2-57 replacing 2-57 SCSI hard drives ejector lever 2-7 installing 2-8 LEDs drive activity 4-6 online status 4-6 NAS B2000 Maintenance and Service Guide Index populating bays 2-8, 2-9 removing 2-7 replacing 2-8 SCSI - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 121
switch location 4-18 system maintenance switch settings configuration lock 4-20 enable diskette boot 4-20 invalidate configuration 4-20 password disable 4-20 rack mount indicator 4-20 system power cable NAS B2000 Maintenance and Service Guide - HP StorageWorks b2000 | NAS b2000 v1 - Maintenance and Service Guide - Page 122
2-56 troubleshooting hot-plug fan LEDs 4-13 hot-plug power supply LEDs 4- power cords 2-3 rack stability 2-2, 2-3 rack weight 2-3 RJ-45 connectors 2-2 warranty x weight device 5-2 rack 2-3 symbol 2-2 warnings 2-2, 2-3 wet bulb temperature, maximum 5-2 Index NAS B2000 Maintenance and Service Guide
StorageWorks by Compaq NAS B2000
Maintenance and Service Guide
Part Number 292280-001
(First Edition) May 2002
Product Version: 1.0
This maintenance and service guide provides a parts list and
step-by-step instructions for servicing the
StorageWorks
TM
NAS B2000
by Compaq.