HP StorageWorks e7000 hp StorageWorks NAS e7000 v2 Maintenance and Service Gui
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- HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 1
maintenance and service guide hp StorageWorks NAS e7000 v2 First Edition (April 2003) Part Number: 326209-001 This guide contains information for servicing the HP StorageWorks NAS e7000 v2. - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 2
a wholly-owned subsidiary of Hewlett-Packard Company. Intel® and Pentium® are U.S. registered trademarks of Intel Corporation in the U.S. and other countries and are as constituting an additional warranty. NAS e7000 v2 Maintenance and Service Guide First Edition (April 2003) Part Number: 326209-001 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 3
Guide 7 Overview 8 Intended Audience 8 Prerequisites 8 Conventions 9 Document Conventions 9 Text Symbols 9 Equipment Symbols 10 Rack Stability 11 Getting Help 11 HP Technical Support 11 HP Storage Website 11 HP Memory Board Slot Locations 34 NAS e7000 v2 Maintenance and Service Guide 3 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 4
-Out Technology 83 Option ROM Configuration for Arrays (ORCA 83 ROM-Based Setup Utility 84 ROMPaq Utility 84 System Online ROM Flash Component Utility 84 4 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 5
Restore 85 SmartStart Support and Software 85 Troubleshooting 117 When the Server Does Not Start 118 Diagnostic Steps 120 Problems After Initial Boot 125 ROMPaq Disaster Recovery 127 Other Information Resources 128 6 Specifications 129 Index 131 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 6
Contents 6 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 7
maintenance and AserbvicoeugutidtehpirsovGideus iindfoermation to help you: ■ Service the HP StorageWoArkbosuNt thAisSGeui7d0e 00 v2 ■ Troubleshoot the HP StorageWorks NAS e7000 v2 ■ Reference the HP StorageWorks NAS e7000 v2 "About this Guide" topics include: ■ Overview, page 8 ■ Conventions, page - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 8
About this Guide Overview This section covers the following topics: ■ Intended Audience ■ Prerequisites : ■ SAN management ■ Network administration ■ Network installation Prerequisites Before you service the NAS e7000 v2, make sure you consider these items: ■ Knowledge of operation system ■ - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 9
font> Underlined sans serif font text: http://www.hp.com Text Symbols The following symbols may be found in the text of this guide. They have the following meanings. WARNING: Text presents commentary, sidelights, or interesting points of information. NAS e7000 v2 Maintenance and Service Guide 9 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 10
handle safely. WARNING: To reduce the risk of personal safety or damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material. 10 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 11
solution. HP Authorized Reseller For the name of your nearest HP authorized reseller: ■ In the United States, call 1-800-345-1518 ■ In Canada, call 1-800-263-5868 ■ Elsewhere, see the HP website for locations and telephone numbers: http://www.hp.com. NAS e7000 v2 Maintenance and Service Guide 11 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 12
About this Guide 12 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 13
Illustrated Parts Catalog 1 This chapter provides the illustrated parts breakdown and spare parts lists for the HP StorageWorks NAS e7000 v2. Refer to Tables 1-1, 1-2, and 1-3 for the names of referenced spare parts. NAS e7000 v2 Maintenance and Service Guide 13 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 14
Illustrated Parts Catalog Mechanical Components Exploded View 1a 1b 3 2 Figure 1: Mechanical components exploded view 14 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 15
4 Cable management arm* 5 Power cord retainer kit* * Not shown Illustrated Parts Catalog Spare Part Number 240241-001 243669-001 122759-001 295792-001 313825-001 NAS e7000 v2 Maintenance and Service Guide 15 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 16
Illustrated Parts Catalog System Components Exploded View 18b 5 11 7 14 4 14 16 17 13 5 5 12 18a 4 29 8 15 1 2 10 9 6 3 Figure 2: System components exploded view 16 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 17
10/100 controller* (installed in PCI slot 1) 12 System board 13 2.0 GHz/MP/2 MB cache Intel Pentium Xeon processor, green heatsink (2 processors ship as the default) 14 Processor power module (PPM) 175115-001 260741-001 243672-001 237457-001 NAS e7000 v2 Maintenance and Service Guide 17 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 18
23 Rack-mounting hardware kit (third-party)* 24 Cable kit, AC Power* 25 Maintenance and service guide* 26 Torx screwdriver, T-15* 27 Country kit* 28 Return kit* 28a Hardware mounting kit, -001 279645-001 286221-001 260740-001 249676-001 18 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 19
subassembly/module-level removal and replacement procedures for the HP StorageWorks NAS e7000 v2. After completing all necessary removal and replacement procedures, Torx T-15 tool ■ Flathead screwdriver ■ Diagnostics Utility on the HP SmartStart CD NAS e7000 v2 Maintenance and Service Guide 19 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 20
these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce the risk of personal safety from electrical shock hazards, component, allow the surface to cool before touching. 20 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 21
damage to the equipment, observe local occupational health and safety requirements and guidelines for manually handling material. Rack Warnings and Cautions WARNING: To reduce the risk of personal injury to populate the rack from the bottom to the top. NAS e7000 v2 Maintenance and Service Guide 21 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 22
exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. and keeps the system in operation during a power failure. 22 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 23
rack. ■ If you are performing service procedures in a Compaq branded rack or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to -X slot 6. 2. Slide the tool out of the retaining clips. NAS e7000 v2 Maintenance and Service Guide 23 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 24
3: Locating and removing the Torx T-15 tool Extending the Server from the Rack To perform service procedures, you must extend the server from the rack To extend the server from the rack: on the rack rails until the server rail-release latches engage. 24 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 25
levers at the front of both server rails and continue to slide the server into the rack. Figure 6: Returning the server back into the rack NAS e7000 v2 Maintenance and Service Guide 25 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 26
Removal and Replacement Procedures Opening and Removing the Rear Access Panel The NAS e7000 v2 server has front and rear access panels that may need to be opened and removed to toward the rear of the unit (2). The springs raise the rear access panel. 26 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 27
on the rear access panel and the server must line up before proceeding to the next step. 2 1 Figure 8: Opening the rear access panel 6. Align the guide marks on the rear access panel and the chassis, and lift the rear access panel from the server. NAS e7000 v2 Maintenance and Service Guide 27 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 28
on the inside rear of the front access panel (1). b. Slide the front access panel toward the rear of the server (2). c. Remove the access panel (3). 28 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 29
into the fitted slots. Figure 11: Replacing the front access panel 3. Place the rear access panel on top of the server and line up the guide marks on the rear access panel with the corresponding server guide marks. NAS e7000 v2 Maintenance and Service Guide 29 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 30
guide marks 5. With even pressure, push the rear access panel down and slide it toward the front of the server until it seats. Figure 13: Installing the rear access panel 6. Use the Torx T-15 tool to turn the locking screw clockwise to lock the latch. 30 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 31
unplug the cables from the rear of the server. 5. Press the rail release levers on the rails and slide the server off the rack rails. NAS e7000 v2 Maintenance and Service Guide 31 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 32
Removal and Replacement Procedures Figure 14: Removing the server from the rack 6. Place the server on a sturdy, level surface. Reverse steps 1 through 4 to install the server into the rack. 32 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 33
plug procedures, depending on how the server is configured. Note: By default, the NAS e7000 v2 server is configured for advanced ECC memory. ■ You cannot perform hot-plug procedures For detailed information, refer to "About this Guide" in this guide. NAS e7000 v2 Maintenance and Service Guide 33 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 34
memory board slots on the system board. 1 2 Figure 15: Memory board slots Table 4: Memory Board Slots Item 1 2 Description Memory board slot 1 Memory board slot 2 34 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 35
the memory board. Each table represents the LEDs for a specific memory mode. Be sure you are referring to the correct table for your specific mode. NAS e7000 v2 Maintenance and Service Guide 35 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 36
remove memory board. Advanced ECC memory does not support hot-removal of boards. DIMM is not installed. DIMM is installed. Memory error has occurred on this DIMM. Configuration error has occurred. CAUTION: Memory board is in use; relock it immediately. 36 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 37
failed over to the online spare bank. Do not remove memory board. Online spare memory does not support hot-plug capability. Bank is not configured as an online spare bank. Bank is configured as . CAUTION: Memory board is in use; relock it immediately. NAS e7000 v2 Maintenance and Service Guide 37 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 38
memory board. Single-board mirrored memory does not support hot-plug capability. DIMM is not installed. DIMM is installed. Memory error has occurred on this DIMM. Configuration error has occurred. CAUTION: Memory board is in use; relock it immediately. 38 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 39
Hot Plug LED is on. Note: The icon at which the memory board switch is pointed indicates whether the memory board is locked or unlocked. NAS e7000 v2 Maintenance and Service Guide 39 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 40
DIMMs in 256-MB, 512-MB, 1-GB, and 2-GB capacities, and that support Error Checking and Correcting (ECC). ■ Install DIMMs in groups of four, one bank the Advanced Memory Protection white paper on the HP website at www.hp.com. Note: You must power down . 40 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 41
to "Powering Down the Server" in this chapter. Hot-plug replacement procedure: If the server is configured for hot-plug mirrored memory, skip to step 2. NAS e7000 v2 Maintenance and Service Guide 41 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 42
the memory board with the failed or degraded DIMM is being replaced, the system continues to read and write from the operational memory board. 42 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 43
chapter. 2. Place the memory board on a level, nonconductive surface. 3. Open the DIMM slot latches (1). 4. Remove the DIMM from the DIMM slot (2). 1 2 Figure 19: Removing a DIMM NAS e7000 v2 Maintenance and Service Guide 1 43 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 44
To install a memory board: 1. Align the memory board with the memory slot and memory board guide clips. 2. Slide the memory board into the server (1), and close the ejector levers to seat the memory copy is complete. 3. Engage the locking switch (3). 44 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 45
memory configuration when the DIMMs and memory board are installed and functioning properly. For more information on LEDs, refer to Chapter 4 "Connectors, LEDs, and Switches." NAS e7000 v2 Maintenance and Service Guide 45 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 46
best suited for your requirements, refer to the Advanced Memory Protection white paper on the HP website at www.hp.com. 2. Remove the memory board. Refer to "Removing a Memory Board" in this Change POST Speed Up to disable (to test the replaced memory). 46 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 47
Drive Blanks To remove a hard drive blank: 1. Push the sliding release button to unlock the blank (1). 2. Pull the drive blank out of the drive cage (2). NAS e7000 v2 Maintenance and Service Guide 47 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 48
rebuilding after a predictive failure alert because the degraded drive is still online. The online spare activates only after a drive in the array has failed. 48 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 49
hard drive (1). 2. Open the ejector lever to release the drive (2). 3. Slide the drive out of the cage (3). 1 2 2 3 Figure 23: Removing a hot-plug SCSI hard drive NAS e7000 v2 Maintenance and Service Guide 49 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 50
there are two power supplies installed. If second power supply is not installed, the system must be powered down to remove the power supply. 50 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 51
attempt a PCI-X Hot Plug procedure if the operating system does not provide PCI-X Hot Plug support or if you do not have the appropriate device drivers installed. Failure to take these precautions operation system to control the PCI-X Hot Plug slots. NAS e7000 v2 Maintenance and Service Guide 51 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 52
Hot Plug software support for each operating system is available online. For more information, refer to the PCI Hot Plug Administrator's Guide on the Documentation CD. The NAS e7000 v2 includes six PCI-X the current PCI-X Hot Plug slot status. 52 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 53
in the open position, releasing one side of the board. Figure 28: Pressing the PCI-X retaining clip 6. Push the tab on the expansion slot latch (1). NAS e7000 v2 Maintenance and Service Guide 53 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 54
Note: HP recommends that the Integrated Lights-Out (iLO) board be populated in slot 1 due to internal cabling requirements. Note: The slot population order that follows is a recommendation only; any PCI or PCI-X expansion board may reside in any slot. 54 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 55
to the white paper, PCI Bus Numbering in a Windows NT Environment, on the product website at www.hp.com. Hot-Plug Fans Caution: Do not attempt to remove and replace a fan as a hot-plug procedure the top of the fan (1). 5. Remove the fan from the server (2). NAS e7000 v2 Maintenance and Service Guide 55 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 56
thermal damage. Reverse steps 1 through 5 to replace a hot-plug fan. For information on hot-plug fan diagnosis, refer to "Hot-Plug Fan" in Chapter 4. 56 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 57
hot-plug power devices should be performed only by individuals who are qualified to service computer equipment and trained to deal with products capable of producing hazardous energy levels. tool (1). 3. Pull the drive out of the slimline drive bay (2). NAS e7000 v2 Maintenance and Service Guide 57 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 58
six screws on the exterior of the chassis (1) and the two screws on the interior of the chassis next to the slimline drive bays (2). 58 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 59
the chassis (1). 8. Remove the front bezel (2). 2 1 Figure 33: Disengaging the locking tabs and removing the front bezel Repeat steps 1 through 8 to replace the front bezel. NAS e7000 v2 Maintenance and Service Guide 59 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 60
"Removing a Memory Board" in this chapter. 5. Squeeze both ends of the baffle to release the tabs (1). 6. Lift the processor air baffle from the chassis (2). 60 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 61
the processor air baffle. Refer to "Processor Air Baffle" in this chapter. 6. Loosen the thumbscrew on the processor retaining bracket (1). 7. Open the processor retaining bracket (2). NAS e7000 v2 Maintenance and Service Guide 61 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 62
1 through 8 to replace a PPM. Note: When installing a PPM, be sure the key slot in the PPM is aligned with the key in the slot. 62 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 63
Power Modules (PPMs)" in this chapter. 8. Move the processor-locking lever to the unlocked position (1). 9. Lift the processor/heatsink assembly straight up from its socket (2). NAS e7000 v2 Maintenance and Service Guide 63 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 64
to properly seat the processor. Note: Mixing processor speeds and cache sizes is not supported. Caution: Before closing the processor retaining bracket, be sure that the processor locking lever PCI-X retaining clip until it stays in the open position. 64 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 65
(2). 8. Remove the board from the slot (3). 1 3 2 Figure 41: Removing an expansion board from a non-hot-plug slot Reverse steps 1 through 8 to replace an expansion board. NAS e7000 v2 Maintenance and Service Guide 65 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 66
and lift the basket out of the chassis (3). 1 2 3 Figure 42: Removing the expansion board basket Reverse steps 1 through 7 to replace the expansion board basket. 66 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 67
Replacement Procedures PCI-X Hot Plug Board To remove the PCI-X Hot Plugboard: Note: HP recommends that you remove the server from the rack before removing the PCI-X Hot Plug be exposed. Reverse steps 1 through 9 to replace the PCI-X Hot Plug board. NAS e7000 v2 Maintenance and Service Guide 67 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 68
the processor air baffle. Refer to "Processor Air Baffle" in this chapter. 7. Remove the memory boards. Refer to "Removing a Memory Board" in this chapter. 68 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 69
and the side chassis wall (1). You may need to use a Torx T-15 screwdriver. 7. Lift the pass-through board straight up and out of the chassis (2). NAS e7000 v2 Maintenance and Service Guide 69 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 70
thumbscrews holding the removable media board (1). 11. Slide the board to the rear of the unit until it stops, and then lift it up (2). 70 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 71
Board" in this chapter. 7. Loosen the two thumbscrews that secure the rear fan cage to the chassis (1). 8. Remove the rear fan cage from the chassis (2). NAS e7000 v2 Maintenance and Service Guide 71 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 72
air baffle. Refer to "Processor Air Baffle" in this chapter. 10. Remove the front fan cage. Refer to "Front Fan Cage" in this chapter. 72 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 73
they will be installed in the same slot. 4. Remove the rear access panel. Refer to "Opening and Removing the Rear Access Panel" in this chapter. NAS e7000 v2 Maintenance and Service Guide 73 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 74
short external contacts, or dispose of in fire or water. ■ Replace only with the HP spare designated for this server. Caution: Do not dispose of batteries, battery packs, and system or return them to either HP or your authorized service provider. 74 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 75
battery on the system board 6. Remove the battery (part number 175115-001) from the system board. Figure 52: Removing the battery from the system board NAS e7000 v2 Maintenance and Service Guide 75 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 76
rack. Refer to "Extending the Rack from the Server" in this chapter. Although not required, HP recommends removing the server from the rack for best performance. See "Removing the Server from the Slide the system board toward the front of the unit (3). 76 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 77
board against the settings in chapter 4 to be sure that they are in the correct positions. 1 2 Figure 54: Removing the system board from the chassis NAS e7000 v2 Maintenance and Service Guide 77 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 78
system board. Refer to "System Board" located in this chapter. 22. Cut the four tie-wraps securing the AC filter cable to the chassis. 78 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 79
screws that secure the power supply connectors to the chassis bottom (1). 25. Remove the cords from the connectors (2). 26. Remove the connectors from the server (3). NAS e7000 v2 Maintenance and Service Guide 79 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 80
lift the assembly out of the chassis (2). 2 1 Figure 58: Removing the AC filters Reverse steps 1 through 28 to replace the AC filter cable assembly. 80 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 81
Diagnostic Tools 3 This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the HP StorageWorks NAS e7000 v2. NAS e7000 v2 Maintenance and Service Guide 81 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 82
7 provides device management capabilities that consolidate and integrate management data from HP and third-party devices. Note: You must install and use insight more information, refer to the Servers Troubleshooting Guide on the Documentation CD. 82 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 83
the standard configuration. For more information about array controller configuration, refer to the Smart Array 5i Plus Controller and Battery-Backed Write Cache Enabler User Guide, or the ROM-Based Setup Utility User Guide on the Documentation CD. NAS e7000 v2 Maintenance and Service Guide 83 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 84
system dependencies, and installs only the correct ROM upgrades required by each target server To download the tool and for more information, refer to the HP website: http://www.compaq.com/support/files/server/us/webdoc/rom/RemoteROMUser-001.pdf 84 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 85
and supportability. The SmartStart and Support Software CD contains tools that diagnose problems with For more information about SmartStart software, refer to www.hp.com/servers/smartstart SmartStart Autorun Menu The SmartStart Autorun 5.0 or later NAS e7000 v2 Maintenance and Service Guide 85 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 86
menu automatically runs. ■ To install drivers, click Install Software. ■ To access support software to create software diskettes, click Browse CD. Enterprise Diagnostics LX32 Utility The LX32 Utility from the SmartStart CD or from www.hp.com 86 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 87
Connectors, LEDs, and Switches 4 This chapter explains the location and function of system connectors, internal and external LEDs, and system switches. NAS e7000 v2 Maintenance and Service Guide 87 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 88
Connectors, LEDs, and Switches Connectors Use this section to identify system connectors for service procedures. Rear Panel Figure 59 and Table 14 illustrate the connectors located on the rear 100 NIC (slot 1) AC inlet (primary) AC inlet (secondary) 88 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 89
board connector 29 Non-Maskable Interrupt (NMI) switch Configuration 30 maintenance switch (SW4) 31 System ID switch (SW7) Integrated Lights-Out 32 override switch (SW8) NAS e7000 v2 Maintenance and Service Guide 89 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 90
Duplex Simplex Figure 61: SCSI backplane board connectors Table 16: SCSI Backplane Board Connectors Item 1 2 3 Description SCSI channel B SCSI simplex/duplex switch SCSI channel A 90 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 91
A (populated) DIMM slot 2, bank A (populated) DIMM slot 3, bank A (populated) DIMM slot 4, bank A (populated) DIMM slot 5, bank B DIMM slot 6, bank B DIMM slot 7, bank B DIMM slot 8, bank B NAS e7000 v2 Maintenance and Service Guide 91 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 92
Connectors, LEDs, and Switches LEDs Front Panel The NAS e7000 v2 contains several sets of LEDs that indicate the status and settings of hardware components. This the location and status of each of the LEDs. 2 3 1 4 Figure 63: Front panel LEDs 92 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 93
a problem with a component in the server simply by referring to the top of the system. Figure 64 and Table 19 identify the location and status of each of the LEDs. 56 1 3 3 2 1 4 1 7 1 8 Figure 64: QuickFind Diagnostic Display LEDs NAS e7000 v2 Maintenance and Service Guide 93 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 94
20 identify the location and status of each of the LEDs. Note: Interlock components are required for the system to power up. Note: NAS e7000 v2 servers are not equipped with chassis door or access panel interlocks. 1 2 345 Figure 65: Interlock LEDs 94 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 95
seated properly Normal No memory boards detected; memory boards not installed properly Normal Processor Power Module 1 not installed properly Normal Processor 1 not installed properly Normal NAS e7000 v2 Maintenance and Service Guide 95 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 96
Status On = Drive activity Off = No drive activity Flashing = Online activity Off = No online activity Flashing = Fault-process activity Off = No fault-process activity 96 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 97
or On flashing Off Do not remove the drive. Removing a drive during this process will cause data loss. The drive is online and being accessed. NAS e7000 v2 Maintenance and Service Guide 97 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 98
Connectors, LEDs, and Switches Hot-Plug Fan In NAS e7000 v2 servers, the seven hot-plug system fans are installed as dual-fan assemblies. Each assembly is to the fan ■ Green = Power is applied to the fan and the fan is functional ■ Amber = Fan failure 98 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 99
On Off Off Blinking Description No AC power No AC power to power supply or power supply failure Standby mode Normal operations Current limit exceeded NAS e7000 v2 Maintenance and Service Guide 99 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 100
LEDs. 21 Figure 69: External PCI-X Hot Plug LEDs Table 24: External PCI-X Hot Plug LEDs Item 1 2 Description Power LED (green) Fault LED (amber) 100 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 101
speed. Blinking = Brief bursts of data detected on the port On = Streams of data detected on the port Off = No data detected on the port NAS e7000 v2 Maintenance and Service Guide 101 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 102
Plug button (port) Status Amber = Slot requires attention. There may be a problem with the slot, the PCI board, or the driver. Check the green HP StorageWorks NAS e7000 v2 Administration Guide for information on PCI-X technology and troubleshooting. 102 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 103
the battery module Temporary lock-out state; data is lost due to cable being detached User data held in write cache is being backed up NAS e7000 v2 Maintenance and Service Guide 103 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 104
modes. 2 1 7 B 5 3 A 1 13 12 3 5 6 7 4 8 On-Line Spare 6 MEMORY STATUS 4 2 10 11 8 9 Online Spare Status Mirroring Status Ready to Hot Plug Figure 73: Memory board LEDs 104 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 105
. Do not remove memory board, advanced ECC memory does not support hot-removal of boards. Memory board is not seated properly or locking switch is not engaged; memory board can be removed safely. CAUTION: Memory board is in use; relock it immediately. NAS e7000 v2 Maintenance and Service Guide 105 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 106
has occurred on this memory board. Do not remove memory board; online spare memory does not support hot-plug capability. Memory board is not configured for online spare memory. Online spare memory is : Memory board is in use; relock it immediately. 106 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 107
this memory board. Do not remove memory board; single-board mirrored memory does not support hot-plug capability. Memory board is not configured for mirrored memory. Single-board mirrored memory CAUTION: Memory board is in use; relock it immediately NAS e7000 v2 Maintenance and Service Guide 107 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 108
not seated properly or locking switch is not engaged; memory board can be removed safely. CAUTION: Memory board is in use; relock it immediately. 108 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 109
, refer to the Port 84 diagnostic codes that occur during the boot process. N/A For more information on iLO, refer to the Integrated Lights-Out User Guide. For more information on 5i Plus, refer to the Smart Array 5i Plus Controller User Guide NAS e7000 v2 Maintenance and Service Guide 109 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 110
. Setting and checking the system board switches is an important part of the overall troubleshooting process. The NAS e7000 v2 has three switch banks: ■ System maintenance switch (SW4) ■ System ID switch 321 Figure 75: System maintenance switch (SW4) 110 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 111
disabled. Closed (on) BIOS is enabled. 8 Off Hot spare boot enabler Open (off) Hot spare boot is disabled. Closed (on) Hot spare boot is enabled. NAS e7000 v2 Maintenance and Service Guide 111 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 112
Note: Before enabling ROMPaq disaster recovery mode, refer to the Servers Troubleshooting Guide for complete instructions on disaster recovery. System ID Switch (SW7) Figure 76 and 8 ID combinations, if used as another system. Description Settings 112 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 113
to the iLO processor. Settings Open (off) Normal Closed (on) Override Open (off) Clock spread spectrum is disabled. Closed (on) Clock spread spectrum is enabled. NAS e7000 v2 Maintenance and Service Guide 113 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 114
reliability problems such as supports root cause analysis. Systems running supported NAS e7000 v2 is equipped with an NMI switch that, when pushed, performs a memory dump before performing a hard reset. Figure 78: Non-Maskable Interrupt (NMI) switch 114 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 115
Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel. Figure 79 illustrates where the rear UID switch is located. 1 Figure Blue = The switch is activated. ■ Off = The switch is deactivated. NAS e7000 v2 Maintenance and Service Guide 115 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 116
Connectors, LEDs, and Switches 116 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 117
5 This chapter provides specific troubleshooting information for the HP StorageWorks NAS e7000 v2. Use it to find details with instructions on what to try and where to go for help when you encounter errors after the server completes the POST. NAS e7000 v2 Maintenance and Service Guide 117 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 118
troubleshooting information beyond the scope of this guide, both general and specific to NAS e7000 v2 servers, refer to Table 43. When the Server Does Not Start This section provides systematic instructions on what to try and where to go for help for the most common problems and service of - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 119
10. The operating system loads to complete the boot process. If the server completes POST and attempts to load the operating system, go to the "Problems After Initial Boot" section in this chapter. NAS e7000 v2 Maintenance and Service Guide 119 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 120
Troubleshooting Diagnostic Steps If the server secondary table in this section. The table outlines possible reasons for the problem, options available to assist in diagnosis, possible solutions, and references to other . If no, refer to Table 41. 120 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 121
LED assembly has failed. Refer to the Servers Troubleshooting Guide for further options regarding power problems and general hardware problems. No If the system power button LED For cabling configurations, refer to the setup and installation guide. NAS e7000 v2 Maintenance and Service Guide 121 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 122
Troubleshooting Table 38: Is the System Power LED Green? Answer Possible Reasons Possible Solutions No, it is off Power On/Standby button has not been Firmly press the power button. pressed firmly. A power supply problem and installation guide. 122 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 123
Troubleshooting Table 40: Is the Internal Health LED Green? Answer Possible Reasons Possible Solutions For component failure identification to Table 41. Note: For LED locations and functions, refer to Chapter 4, "Connectors, LEDs, and Switches." NAS e7000 v2 Maintenance and Service Guide 123 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 124
board. Check the video connections. Refer to the Servers Troubleshooting Guide for video problems. Non-volatile RAM (NVRAM) may be corrupted. Clear service guide for complete instructions before performing this operation or data loss could occur. 124 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 125
. Read the Caution at the end of this table. Refer to the instructions in the Servers Troubleshooting Guide. Run the System Erase Utility. Read the Caution at the end of this table. Refer to the instructions in the Servers Troubleshooting Guide. NAS e7000 v2 Maintenance and Service Guide 125 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 126
you need to collect when diagnosing software problems and to provide when contacting support ■ Instructions on how to upgrade your operating system and its drivers ■ Information about available recovery options and advice on minimizing downtime 126 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 127
at www.hp.com. Note: The ROMPaq will flash both sides of the redundant ROM. This process may take up to ten minutes. 12. Wait until the server emits three rising beeps, indicating the completion of the ROM flash process. 13. Restart the server. NAS e7000 v2 Maintenance and Service Guide 127 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 128
Troubleshooting Guide document, visit the product website at www.hp.com. Other Online Documentation Product Bulletin QuickSpecs OS Support Matrix For additional information on warranties and service and support upgrades (CarePaq services), visit the product website at www.hp.com. 128 NAS e7000 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 129
Specifications 6 This chapter provides specifications for the HP StorageWorks NAS e7000 v2. Table 44: System Unit Specifications Dimensions Height Width Depth to 95°F) -29° to 60°C (-20° to 140°F) 10% to 70% 5% to 95% 38.7°C (101.7°F) 4000 BTU/Hr NAS e7000 v2 Maintenance and Service Guide 129 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 130
Specifications 130 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 131
(Automatic Server Recovery-2) 82 audience 8 authorized reseller, HP 11 B battery removing and replacing 75 BBWC (battery fan 90 iLO 90 memory board 90 NAS e7000 v2 Maintenance and Service Guide Index Index PCI-X Hot Plug board 90 Installation Guide 126 Servers Troubleshooting Guide 117 - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 132
HP authorized reseller 11 storage website 11 technical support 11 I iLO (Integrated Lights-Out) 83 iLO/spread spectrum switch 113 Insight Manager 7 82 installation problems problems 126 ORCA (Option ROM Configuration for Arrays) 83 overheating, caution 50 NAS e7000 v2 Maintenance and Service Guide - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 133
replacing 60 processors removing 63 Q Quick Restore 85 NAS e7000 v2 Maintenance and Service Guide Index R rack stability, warning 11 rack, extending 71 SCSI backplane 73 SCSI cables 68 server from rack 31 ROM, troubleshooting 125 ROM-Based Setup Utility (RBSU) 84 ROMPaq Disaster Recovery 127 ROMPaq - HP StorageWorks e7000 | hp StorageWorks NAS e7000 v2 Maintenance and Service Gui - Page 134
125 server startup 118 system power LED 121 video 124 U utilities 84 V video, problem diagnosis 124 W warning rack stability 11 symbols on equipment 10 websites 128 HP storage 11 weight, warning 31 work area recommendations 20 wrist strap, using 20 134 NAS e7000 v2 Maintenance and Service Guide
maintenance and
service guide
hp
StorageWorks
NAS e7000 v2
First Edition (April 2003)
Part Number:
326209-001
This guide contains information for servicing the HP StorageWorks NAS e7000 v2.