HP StoreOnce 4210 HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service
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- HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 1
HP StoreOnce D2D Backup System rack models nl service and maintenance guide Abstract This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System: • HP D2D4324 G2 (12-disk) • HP D2D4312 G2 (12-disk) • HP D2D4112 and HP D2D4106 G2 (12-disk) • - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 2
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 3
14 Tasks that are unique to the HP D2D 14 Software upgrades...14 2 The flash memory module 15 Overview...15 Part number...15 Identifying a flash memory module failure 15 Troubleshooting procedure 15 Replacing the memory module, G2 HP D2D Backup Systems only 15 Replacing the memory module, G1 - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 4
P800 card failure 40 Replacing the HP Smart Array P800 controller 41 Support and other resources 42 Related documentation...42 Document conventions and symbols 42 HP technical support...43 Customer self repair...43 Subscription service...43 HP websites...43 Documentation feedback...43 4 Contents - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 5
HP D2D4106 Capacity Upgrade Kits are not described in this guide. Further information about these kits can be found in the Installation Instructions supplied with the kit. NOTE: The tower or desktop version of the HP D2D Backup System uses a different system architecture and has a different service - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 6
Smart Buy versions of the HP D2D2500 series Backup System are all G1 products. NOTE: There is a separate document for Gen2E products that were introduced after March 2012. This document is called: HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models. 6 Introduction - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 7
◦ FBWC: 534562-B21 (this comprises the 1024 cache, capacitor and cable assembly) For more information about the HP Smart Array cards, search on http://www.hp.com/support/ manuals. • The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The part number for each 8 GB DIMM - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 8
BBWC Controller: 462832-B21 ◦ 512 MB memory: 462975-001 ◦ BBWC: 462976-001 For more information about the HP Smart Array cards, search on http://www.hp.com/support/ manuals. • The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The part number for each 8 GB DIMM is - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 9
Array P212/Zero Memory Controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ HP Smart Array P212/Zero Memory Controller: 462828-B21 ◦ 512MB BBWC -Cache - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 10
GB DIMMs) for the HP D2D2502 Backup System. HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB DIMMs). The part number for each 8 GB DIMM is 500662-B21. • The HP D2D is supplied with an HP Smart Array P212 controller (with 512 MB and BBWC) pre-installed in one of the - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 11
MB and two BBWCs) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ P800 card: 398647-001 ◦ 512 MB memory: 398645-001 ◦ BBWC: 398648-001 • The system has an HP Dual Channel 4Gb PCIe - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 12
Smart Array P400 controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ P400 card: 441823-001 ◦ 512 MB memory: 405835-001 ◦ BBWC: 398648-001 ◦ BBWC cable - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 13
of the system memory is 4 GB (4 x 1 GB DIMMs). The part number for each 1 GB DIMM is 416356-001. • The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed. For more information about this card, search on http://www.hp.com/support/ manuals. ◦ P400 card - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 14
correctly in all languages. For more information about the upgrade process and how to use the Web Management Interface, please refer to the Software (Administration) section of the Web Management Interface chapter in the HP D2D Backup System User Guide. See also Related documentation (page 42). 14 - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 15
://www.hp.com or contact HP Support to find out which part number is required. Identifying a flash memory module failure Symptoms of problems with the memory module are: • The system hangs • Hosts cannot connect to the HP D2D Backup System via the Web Management Interface Troubleshooting procedure - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 16
to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces, you may experience a message of "Devices Starting - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 17
the cover from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the memory HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 18
Figure 11 HP D2D 4112, HP D2D4004 or HP D2D4009 G1 flash memory module Figure 12 HP D2D2500 G1 Series flash memory module 1 cable and USB connector to the memory module 2 screw and bracket securing USB cable connector 3 cable and connector to - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 19
Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP D2D Backup Systems: • Set the J27 jumper on HP D2D4106/4112 G2 and HP the motherboard. (If it is not working, contact HP Support.) 1. Log on to the iLO2 GUI. 2. Select - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 20
licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP D2D4312 motherboard). J27 settings (HP D2D4106/4112 G2 and HP D2D2502/2504 G2) NOTE: This section is not relevant for HP D2D4324/4312 models. The following diagram shows the location - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 21
Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Reboot the system. During the system MHz Maximum Service Options Product - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 22
HP D2D Backup Systems (for USB Key-Media). 1. Download Setsys Utility for HP D2D Backup Systems (for USB Key-Media) from the relevant product site at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Follow the instructions - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 23
G2 products apart from HP D2D4324: BBWC = 462976-001 • HP D2D4324 G2: FBWC = 534562-B21 If replacing this module does not resolve the problem, it may be system generated message from your HP StoreOnce D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 24
D2D4324 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. 24 Battery/Flash Backed Write - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 25
controller (P410i and two P411 controllers), and they are located in the holder in the center of the HP D2D4312 Backup System. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. NOTE: Follow the cable back to identify to which card the battery belongs. Figure - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 26
Figure 20 BBWC battery and P212 card, HP D2D4106/4112 G2 HP D2D2502/2504 G2 The P212 card has one BBWC. Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2 HP D2D4004/4009 and HP D2D2502/3/4 G1 The P400 card has one BBWC. 26 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 27
, detailed instructions on replacing a P800 cache battery and carefully follow the Caution and Warning advice. Figure 23 BBWC battery and P800 card 1 BBWCs Procedure 1. Remove the cover from the HP D2D Backup System, as described in the appropriate HP ProLiant Maintenance and Service guide, and - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 28
Servers user guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to remove and dispose of the old battery and to replace it with the new one. 4. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 29
the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation. HP D2D4312 The HP D2D4312 has three RAID controllers. • The P410i RAID controller is integral to the DL370G6 - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 30
on this page also indicate a problem. If the HP SAS expander card is at fault, disks will not be visible on the Storage-Shelves tab NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 31
the PCIe card. 3. Install the new P411 card and check that it is seated properly. Close the blue PCIe card retaining latch. 4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. P410i controller failure (HP D2D4324 and - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 32
the PCIe card. 3. Install the new P812 card and check that it is seated properly. Close the blue PCIe card retaining latch. 4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. HP SAS expander card (HP D2D4324 and - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 33
Figure 27 Cabling showing the SAS expander card Figure 28 Cabling showing the backplanes HP SAS expander card (HP D2D4324 and D2D4312) 33 - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 34
4112 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC (battery backed write cache). • HP D2D2502 G2 • HP D2D2504 G2 • HP D2D4106 G2 • HP D2D4112 G2 NOTE: If you replace a P212 card in an HP D2D4106/4112, you must also add - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 35
HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides, remove the cover and PCI cage from the HP D2D and disconnect - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 36
HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license. a. Reboot the system select Install Licenses. e. Enter the licence key previously noted. 36 The HP SmartArray P212 RAID controller (HP D2D2502 G2, - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 37
HP StoreOnce D2D4004 and D2D4009 G1 • HP StoreOnce D2D2500 series (HP D2D2502/3/4) G1 IMPORTANT: The HP D2D4112 G1 Backup System uses the HP the safety information and user documentation provided with the server and P400 controller before attempting the installation. Part numbers The component - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 38
, bent pins), you must order a separate replacement cable. 1. Power off the HP D2D backup System. Remove the cover and PCI cage from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P400 controller. 2. Check that the P400 controller is seated - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 39
with the replacement card. It is not long enough to connect to the BBWC. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. Replacing the HP Smart Array P400 controller 39 - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 40
D2D4112 G1 only) Overview The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID controller and have one - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 41
replacing the P800 controller, refer to "HP Smart Arrays for HP ProLiant Servers User Guide". The replacement P800 controller is supplied without the BBWC batteries. The BBWCs must be removed from the failed board and installed on the replacement board. Instructions for doing this are also provided - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 42
Service guides • HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation Instructions • HP StoreOnce D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp - HP StoreOnce 4210 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Service - Page 43
, software updates, and other product resources. HP websites For additional information, see the following HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/go/connect • http://www.hp.com/go/ebs • http://www.hp.com/service_locator • http://www.hp.com/support/manuals
HP StoreOnce
D2D Backup System rack models
nl
service and maintenance guide
Abstract
This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System:
•
HP D2D4324 G2 (12–disk)
•
HP D2D4312 G2 (12–disk)
•
HP D2D4112 and HP D2D4106 G2 (12–disk)
•
HP D2D2502 and 2504 G2 (4–disk)
•
HP D2D4112 G1 (12–disk)
•
HP D2D4004 G1 (6–disk)
•
HP D2D4009 G1 (12–disk)
•
HP D2D2502, 2503 and 2504 G1 (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller
products, which have their own user and service and maintenance guides. This document provides information on only those
aspects that are not covered in the existing guides.
Please note that there is a separate document for Gen2E products that were introduced after March 2012. This document is
called:
HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models
.
HP Part Number: EH985-90937
Published: April 2012
Edition: Sixth