HP StoreOnce 4210 HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a
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- HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 1
HP StoreOnce Backup system service and maintenance guide for HP StoreOnce 2700, 4500 and 4700 Backup Abstract This is the Maintenance and Service guide for the HP StoreOnce 2700, 4500 and 4700 Backup products that are running v3.8.0 (and later) software. These products are also sometimes referred to - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 2
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 3
General information 11 Performance best practices...11 Upgrading BIOS or hardware firmware components 11 Upgrading StoreOnce software 11 POST messages and troubleshooting 11 Tasks that are unique to HP StoreOnce Backup 11 Rack stability...12 3 Identifying problems 13 Example alerts...13 Using - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 4
9 Support and other resources 34 Contacting HP...34 New and changed information in this edition 34 Related information...34 Websites...34 Typographic conventions...35 Customer self repair...35 HP Insight Remote Support software 35 10 Documentation feedback 37 4 Contents - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 5
: 1. Go to www.hp.com/support/manuals. 2. Search for HP ProLiant DL380p or HP ProLIant DL360p, as appropriate. 3. Select the Server description:. "HP ProLiant DL380p Gen8 Server" or "HP ProLiant DL360p Gen8 Server" 4. Select Service and maintenance information. 5. Open the guide and look at the - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 6
to order the correct replacement disk for the location where the disk has failed. Table 2 HP StoreOnce 4700 24TB Backup spares part numbers (SPN) Part Description SPN Processor (two per system) Intel Xeon E5-2690 Eight-Core 64-bit processor 670521-001 - 2.90GHz Processor Heatsink Standard - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 7
Figure 1 Rear view of the HP StoreOnce 4700 Backup system 1. RAID controller 1 3. FC card 2 5. 10 GbE card 7. Power supply bay 2 9. Video/monitor connector 11. Serial connector . iLO4 port, do not use for data connection 12. 1 GbE network port 1, must be connected HP StoreOnce 4700 24 TB Backup 7 - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 8
with its own installation and cabling instructions. It is based on the HP D2600. The following example illustrates the first expansion shelf (bottom unit) cabled to an HP StoreOnce 4700 Backup (top unit). Figure 2 Cabling example for the HP StoreOnce 4700 Backup system 1. HD SAS port on RAID - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 9
Bus Adapter 489191-001 nl (FC SFP = 468508-001) 10 GbE card (one per system) HP NC552SFP Dual Port 10GbE Server Adapter 615406-0011 Figure 3 Rear view of the HP StoreOnce 4500 Backup system 1. RAID controller 1 3. 10 GbE card 5. Power supply bay 2 7. Video/monitor connector 9. Serial connector - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 10
NOTE: Storage expansion is not supported with this product. Table 5 HP StoreOnce 2700 8TB Backup spares part numbers Part Description Processor (one per system) SPS-PROC E5-2620 6C 2.0GHz 15M 95W Processor Heatsink SPS-HEATSINK LOW END Power supply (one per system, second SPS-POWER SUPPLY - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 11
to the HP StoreOnce Backup system User Guide and the HP StoreOnce Backup system CLI Reference Guide. The release notes issued with the software upgrade also contain detailed instructions about applying the software upgrade. POST messages and troubleshooting The HP StoreOnce Management Console (GUI - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 12
Rack stability Rack stability protects personnel and equipment. WARNING! To reduce the risk of personal injury or damage to equipment: • Extend leveling jacks to the floor. • Ensure that the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. • In multiple- - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 13
CLI as described below. Example alerts The following alerts were triggered by a problem with a failed disk in an HP StoreOnce 4700 Backup system. Subject: HP StoreOnce 4700 Backup hardwarecomponent.failure event The following event occurred: hardwarecomponent.failure Severity: Date: Appliance - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 14
sure to order the correct replacement disk. 2. Click on Details or go to the component in the Hardware tree to get more details of the problem. The following example shows the Hardware tree expanded to show the disk failure in the head server unit. 14 Identifying - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 15
problems and to walk the hardware tree to obtain more details about a specific component. • hardware show problems problems This problem run the StoreOnce CLI command: hardware show status # hardware show status Name HPCZ225101H9 p1224 Storage System p1224 Storage System System - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 16
= Port: 1I Box: 2 Bay: 2 volumeName = LUN 1 capacity = 1.00 TB 4. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide. 5. Be sure to check that all problems have been resolved. Re-run the StoreOnce CLI command: hardware show - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 17
Server Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP StoreOnce Backup Systems: • Update BIOS IDs on all products. • Reinstate iLO4 licences on all products • Run the StoreOnce CLI command, hardware show firmware, to - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 18
Blank The serial number for the HP StoreOnce Backup system Service Options Product Id (ignore warning displayed) Motherboard default Appropriate Product ID shown in table below Thermal Configuration Optimal Cooling Maximum Cooling Power Management HP Power Profile Options Balanced Power and - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 19
p1224 RAID controller Overview All HP StoreOnce Backup systems described within this guide use the HP p1224 RAID controller fitted with a RAID cache module and SuperCapacitor. The HP StoreOnce 4700 Backup has two RAID controllers; the HP 2700 and 4500 Backup have one RAID controller. Cables connect - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 20
Figure 5 HP p1224 RAID card 1 Connector to external SAS storage 3 Cache module 5 SuperCapacitor connector the disk cage) 6 LEDs Location of the RAID cards (server rear view) Figure 6 HP StoreOnce 4700 models, location of the p1224 controllers 1 RAID controller in PCIe slot 1 2 RAID controller in - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 21
and, observing the safety and antistatic procedures documented in the HP ProLiant Servers user guides, remove the cover from the HP StoreOnce Backup system, as described in the appropriate HP ProLiant Maintenance and Service Guide. 2. Locate the p1224 controller card and detach the cables connecting - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 22
Maintenance and Service guide, and power on the HP StoreOnce Backup system. 7. Once rebooted, the HP StoreOnce Backup system will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller. It will take 5 to 10 minutes for the process to - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 23
spares part number 633542-001 If replacing this module does not resolve the problem, it may be necessary to replace the RAID controller card. See the the first RAID card in the HP StoreOnce 4700, or on the only RAID card in the StoreOnce 2700 or 4500 Backup, the system will not boot. If boot fails - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 24
show status 010e9a23-0000-1000-b01c-533442303034 Name p1224 Storage System Pools Controller 1 Dev-id 010e9a23-0000-1000-b01c- SuperCapacitor and cache module for each RAID Controller. (This means the HP StoreOnce 4700 Backup has two modules.) The RAID cache module is slotted onto the RAID - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 25
messages provide more information. Replacing the RAID cache module and SuperCapacitor 1. Remove the cover from the HP StoreOnce Backup system, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the module. 2. Look at the LEDs on the module. If the LEDs are blinking - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 26
head server unit for user data; these disks are in a RAID 6 set, such that two disks per enclosure can be lost without loss of backup data. Up to seven additional enclosures may be added to increase the backup data capacity, also RAID 6. The HP StoreOnce 4700 supports daisy chaining. IMPORTANT: It - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 27
a disk failure on the HP StoreOnce 4500 or 4700 Backup system, it is important to Management console If you have configured recipients for SNMP traps or email alerts, they will be notified of a disk failure. You can also use the GUI as follows: • Use the Hardware Problem Report to identify problems - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 28
the hardware tree to identify the disk and enclosure and to flash the Beacon LED on and off. See Chapter 2 for a worked example. hardware show problems hardware show status beacon 28 Disk replacement - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 29
(1) to release the ejector lever. • Pull out the disk carrier handle and slide the hard drive assembly (2) out of the drive bay. Be sure to support the drive when pulling it out of the cage. Figure 12 Removing the hard drive NOTE: The illustration above shows disk removal in a StoreOnce appliance - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 30
of the drives. NOTE: It may take several minutes for the status to update firmware, with appropriate parameters to update it, if necessary. See the HP StoreOnce Backup CLI Reference Guide for more details. NOTE: For the HP StoreOnce 4700 Backup used by the operating system): hardware delete storage - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 31
re-install the product software. This task is normally carried out on the recommendation and under the supervision of HP Support. CAUTION: The Quick Restore process will delete all stored data and configuration settings returning your product to factory default settings. Download Quick Restore ISO - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 32
backup target devices on the appliance. IMPORTANT: During this process you may be prompted to provide the Cluster ID. The Cluster ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management that this is done manually before attempting to restore - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 33
This will restore device settings for the appliance. 8. After configuration recovery backups can be configured and replication mappings re-established in order to reverse replicate date back to the appliance (see replication information in the user guide) Performing a configuration restore 33 - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 34
support/manuals Search on Product Name, select HP StoreOnce Backup and then select the appropriate document type. Websites • HP StoreOnce website: http://www.hp.com/go/storeonce • HP Systems Insight Manager website: http://www.hp.com/go/hpsim • HP Technical Support website: http://www.hp.com/support - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 35
hp.com/go/selfrepair HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 36
Advanced: This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server - HP StoreOnce 4210 | HP StoreOnce 2700, 4500 and 4700 Backup system Maintenance a - Page 37
committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and spares part number, version number, or the URL when submitting your feedback. 37
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HP StoreOnce
Backup system service and maintenance
guide for HP StoreOnce 2700, 4500 and
4700 Backup
Abstract
This is the Maintenance and Service guide for the HP StoreOnce 2700, 4500 and 4700 Backup products that are running
v3.8.0 (and later) software. These products are also sometimes referred to as StoreOnce Backup single node rack products.
HP Part Number: BB877-90908
Published: October 2013
Edition: 1