HP StoreOnce D2D2504i HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan
HP StoreOnce D2D2504i Manual
 |
View all HP StoreOnce D2D2504i manuals
Add to My Manuals
Save this manual to your list of manuals |
HP StoreOnce D2D2504i manual content summary:
- HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 1
HP StoreOnce Backup system service and maintenance guide for single node models that are running v3.4.0 (and later) software Abstract This is the Maintenance and Service guide for the StoreOnce Backup system single node rack products that are running v3.4.0 (and later) software. HP Part Number: - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 2
. Valid license from HP required for possession, use HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP ://www.hp.com/go/storagewarranty Revision History Revision 1 This - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 3
Guide with HP StoreOnce 4420 models 7 Using the ProLiant Guide with HP StoreOnce 4220/4210 models 8 Using the ProLiant Guide with HP StoreOnce 2620 Gen 3 models 9 POST messages and troubleshooting 9 Tasks that are unique to the HP StoreOnce 9 Software upgrades...10 2 Identifying problems - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 4
Boot the appliance and install the StoreOnce 3.4.0 (or later) Software 28 8 Support and other resources 30 Contacting HP...30 New and changed information in this edition 30 Related information...30 Websites...30 Prerequisites...31 Typographic conventions...31 Rack stability...32 Customer self - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 5
System is optimized as efficiently as possible. You can view this white paper from http://www.hp.com/support/manuals. HP StoreOnce and HP ProLiant The information in the appropriate ProLiant Maintenance and Service Guide should be the primary reference source for hardware issues on the related - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 6
Using the ProLiant Guide with HP StoreOnce 4430 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP StoreOnce-specific information: • The CPU is Intel Xeon X5690 (Kit part number 625071-B21 includes Heatsink) - there are two per system. • The HP StoreOnce Backup system has - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 7
Using the ProLiant Guide with HP StoreOnce 4420 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP StoreOnce-specific information: • The CPU is Intel Xeon X5690 (Kit part number 625071-B21 includes Heatsink) - there are two per system. • The HP StoreOnce Backup system has - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 8
8 GB DIMM is 500662-B21. • The HP StoreOnce Backup system is supplied with an HP Smart Array P212 Controller (with 512 MB FBWC module) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. Part numbers are as follows - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 9
messages and troubleshooting The HP StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they are not able to capture power-on self-test hardware-related issues. Always refer to the Maintenance and Service Guide that relates - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 10
Software upgrades The Command Line Interface (CLI) is used to upgrade software. For more information about the upgrade process and how to use the StoreOnce CLI, please refer to the HP StoreOnce Backup system User Guide and the HP StoreOnce Backup system CLI Reference Guide. 10 Introduction - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 11
alerts The following alerts were triggered by a problem with a disconnected capacitor module on the onboard RAID controller which was attached to the disks in the head server of a StoreOnce 4430 Backup system. Subject: HP StoreOnce 4430 Backup d2dhardwarecomponent.degraded event The following - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 12
. (Note: sa_controller_0 identifies this as the head unit, not one of the expansion shelves.) Using the StoreOnce CLI The following StoreOnce CLI commands can also be used to identify hardware problems and to walk the hardware tree to obtain more details about a specific component. • hardware show - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 13
= Keys- QUIT:Q 3. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide. 4. Be sure to check that all problems have been resolved. Re-run the StoreOnce CLI command: hardware show problems Using the StoreOnce CLI 13 - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 14
to the appropriate Maintenance and Server Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP StoreOnce Backup Systems: • Set the J27 jumper on HP StoreOnce 4210/4220 and HP StoreOnce 2620 products. • Update BIOS IDs on - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 15
J27 jumper 1 J27 jumper When replacing the motherboard on HP StoreOnce 4220/4210 and HP StoreOnce 2620 models, set the jumper as follows. Table 2 J27 jumper settings HP StoreOnce Backup system HP StoreOnce 4220/4210 : Remove all jumpers HP StoreOnce 2620 : Jumper should be set on pins 1 and 2 After - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 16
DIMMs per Maximum Options Channel 1333 MHz Maximum Service Options Product Id (ignore M/B default warning displayed) 678061-B21 635236-B21 NOTE: HP StoreOnce 2610 is not a shipping product. Please search for the HP StoreOnce 2620 Backup system for supporting documentation 5. Exit RBSU and add - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 17
c. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST messages. d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses. e. Enter the licence key previously noted. After replacing the motherboard (all products) 17 - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 18
this module does not resolve the problem, it may be necessary to replace the RAID controller card. See the appropriate chapter for your RAID card for more information about replacement procedures and part numbers. • The HP StoreOnce 4220 and 4210 and the HP StoreOnce 2620 have one battery only - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 19
". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to remove and dispose of the old FBWC and to replace it with the new one. 4. Replace the cover and power up the HP StoreOnce Backup system. Check the status of the system on the Hardware Problem Report, which - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 20
to the DL370G6 motherboard and is used to control the 12 hard disk drives internal to the HP StoreOnce 4430 Backup system via the HP SAS Expander card in slot 1. It is identified as sa_controller_0 in the StoreOnce GUI and CLI. The RAID controller is fitted with I GB RAM and one FBWC (flash backed - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 21
- or use the StoreOnce CLI command, hardware show problems, as described in Chapter 2. Remember that the P410i card is identified as "sa_controller_0"; the P411 cards are identified by their slot number. Any issues with logical units on this page also indicate a problem. If the HP SAS expander card - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 22
HP StoreOnce Backup system is still functioning, you can also get information, including license keys, by generating a Support ticket. Before replacing a RAID controller - a note about licenses The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support and Service guide and then - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 23
, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP StoreOnce Backup system. 5. Install the SAAP showing on the Hardware tree of the StoreOnce Management Console for sa_controller_0, there may be a problem with the HP SAS expander card. The part number - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 24
Figure 9 Cabling showing the SAS expander card Figure 10 Cabling showing the backplanes 24 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP StoreOnce 4430/4420 Backup system) - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 25
backed write cache) module. • HP StoreOnce 2620 • HP StoreOnce 4210 iSCSI • HP StoreOnce 4210 fc • HP StoreOnce 4220 NOTE: If you replace a P212 card in an HP StoreOnce 4220/4210 Backup system, you must of these LEDs, refer to the "HP Smart Arrays for HP ProLiant Servers user guide". Overview 25 - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 26
will be reported in the Event Log and Hardware Problem Report on the StoreOnce GUI. NOTE: If RAID fails and the HP StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket . Before replacing a RAID controller - a note about - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 27
to the FBWC is secure. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP StoreOnce Backup system. 6. HP StoreOnce 4220/4210 Backup systems only: Reinstate the SAAP license. a. Reboot the system. b. During the POST screen - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 28
normally carried out on the recommendation and under the supervision of HP Support. CAUTION: The Quick Restore process will delete all stored data stick from the Windows PC. Boot the appliance and install the StoreOnce 3.4.0 (or later) Software Make sure that power, network, keyboard and monitor, and - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 29
installation completes you will be prompted to remove the USB stick and reboot press a key to reboot the system. Boot the appliance and install the StoreOnce 3.4.0 (or later) Software 29 - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 30
kits. • HP StoreOnce Linux and UNIX Configuration Guide (PDF): This guide contains information about configuring and using HP StoreOnce Backup systems with Linux and UNIX. You can find these documents on the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 31
Blue text: Table 6 (page 31) Blue, underlined text: http://www.hp.com Bold text Element Cross-reference links and e-mail addresses Website addresses data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 32
HP customer self repair (CSR) programs allow you to repair your StoreOnce product. If a CSR part needs replacing, HP ships service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP - HP StoreOnce D2D2504i | HP StoreOnce 2600, 4200 and 4400 Backup system Maintenan - Page 33
9 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
 |
 |
HP StoreOnce
Backup system service and maintenance
guide for single node models that are
running v3.4.0 (and later) software
Abstract
This is the Maintenance and Service guide for the StoreOnce Backup system single node rack products that are running v3.4.0
(and later) software.
HP Part Number: BB852-90922
Published: December 2012
Edition: 1