HP StoreOnce D2D4112 HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi
HP StoreOnce D2D4112 Manual
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- HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 1
service and maintenance guide Abstract This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System: • HP D2D4324 G2 (12-disk) • HP D2D4312 G2 (12-disk) • HP D2D4112 and HP D2D4106 G2 (12-disk) • HP D2D2502 and 2504 G2 (4-disk) • HP D2D4112 G1 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 2
© Copyright 2009-2012 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 3
to the HP D2D 14 Software upgrades...14 2 The flash memory module 15 Overview...15 Part number...15 Identifying a flash memory module failure 15 Troubleshooting procedure 15 Replacing the memory module, G2 HP D2D Backup Systems only 15 Replacing the memory module, G1 HP D2D Backup Systems 17 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 4
Array P400 controller 38 8 The HP SmartArray P800 RAID controller (HP D2D4112 G1 only 40 Overview...40 Part numbers...40 P800 controller failure...40 Identifying a P800 card failure 40 Replacing the HP Smart Array P800 controller 41 Support and other resources 42 Related documentation...42 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 5
HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity Upgrade Kits are not described in this guide. Further information about these kits can be found in the Installation Instructions supplied with the kit. NOTE: The tower or desktop version of the HP D2D Backup System uses a different system - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 6
G1 G2 G2 G1 G1 G1 G1 G1 G1 G1 NOTE: The Smart Buy versions of the HP D2D2500 series Backup System are all G1 products. NOTE: There is a separate document for Gen2E products that were introduced after March 2012. This document is called: HP StoreOnce D2D Backup System maintenance and service guide - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 7
Using the ProLiant Guide with HP D2D4324 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) - there are two per system. • The HP D2D has 12 removable hard disks. The - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 8
Using the ProLiant Guide with HP D2D4312 G2 models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon W5580 (Kit part number 495928-B21 includes Heatsink) - there are two per system. • The HP D2D has 12 removable hard disks. The - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 9
://www.hp.com/support/manuals. Part numbers are as follows: ◦ HP Smart Guide with HP D2D2502/2504 G2 models When using the HP ProLiant DL160se G6 guide, be aware of the following HP D2D-specific information: • The CPU is the Intel Xeon E5520, part number 506013-001. There is one per system. • The HP - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 10
Guide with HP D2D4112 G1 models When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific information: • The system components are illustrated in the 12HDD server diagram and the Opteron 2384, part number 495643-005, is the only processor that is supported. • The HP - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 11
profile slot. Using the ProLiant Guide with HP D2D4004 and 4009 G1 models When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific information: • The system components are illustrated in the 12HDD server diagram. Two processors are supported - Opteron 2222, part number - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 12
on http://www.hp.com/support/manuals. Part numbers are Guide with HP D2D2502 G1 models When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific information: • The AMD Opteron 2376 2.3GHz (75W), part number 495643-003, is the only processor that is supported. • The HP - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 13
PS/2 ports for system console keyboard and mouse Using the ProLiant Guide with HP D2D2503 G1 models When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific information: • The Opteron 2218, part number 419480-001, is the only processor that is supported. • The HP D2D has - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 14
correctly in all languages. For more information about the upgrade process and how to use the Web Management Interface, please refer to the Software (Administration) section of the Web Management Interface chapter in the HP D2D Backup System User Guide. See also Related documentation (page 42). 14 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 15
G1 and G2 products (page 6). Part number Each software revision has its own part number. Please refer to http://www.hp.com or contact HP Support to find out which part number is required. Identifying a flash memory module failure Symptoms of problems with the memory module are: • The system - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 16
/Software page), as described in the HP StoreOnce D2D Backup System User Guide. Backup System did not shutdown correctly. In this case, please wait a minimum of 12 hours before updating software. Figure 8 HP D2D4324 and D2D4312 G2 Series flash memory module Figure 9 HP D2D4106 or HP D2D4112 G2 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 17
the cable are connected securely. 4. Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 18
Figure 11 HP D2D 4112, HP D2D4004 or HP D2D4009 G1 flash memory module Figure 12 HP D2D2500 G1 Series flash memory module 1 cable and USB connector to the memory module 2 screw and bracket securing USB cable connector 3 cable and connector to the motherboard 4 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 19
For all products, G1 and G2, refer to the appropriate Maintenance and Server Guide for detailed instructions on replacing the motherboard. This chapter describes the following tasks that are specific to HP D2D Backup Systems: • Set the J27 jumper on HP D2D4106/4112 G2 and HP D2D2502/2504 G2 products - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 20
licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP D2D4312 motherboard). J27 settings (HP D2D4106/4112 G2 and HP D2D2502/2504 G2) NOTE: This section is not relevant for HP D2D4324/4312 models. The following diagram shows the location - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 21
For all G2 products you must: 1. Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Reboot the system. During the system BIOS - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 22
at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Follow the instructions in the Release Notes to run the utility and change the BIOS ID, as shown in the following table. Table 6 BIOS IDs for G1 products Model D2D2502i - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 23
your HP StoreOnce D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further information please browse to https://AB4032.emea.hpqcorp.net (https://16.26.9.92) Please do not reply to this email HP D2D4324, D2D4312, D2D4106 and D2D4112 The - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 24
in the centre of the HP D2D4324 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. 24 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 25
controller (P410i and two P411 controllers), and they are located in the holder in the center of the HP D2D4312 Backup System. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. NOTE: Follow the cable back to identify to which card the battery belongs. Figure - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 26
Figure 20 BBWC battery and P212 card, HP D2D4106/4112 G2 HP D2D2502/2504 G2 The P212 card has one BBWC. Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2 HP D2D4004/4009 and HP D2D2502/3/4 G1 The P400 card has one BBWC. 26 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 27
Smart Arrays for HP ProLiant Servers User Guide for the latest, detailed instructions on replacing a P800 cache battery and carefully follow the Caution and Warning advice. Figure 23 BBWC battery and P800 card 1 BBWCs Procedure 1. Remove the cover from the HP D2D Backup System, as described in the - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 28
Servers user guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to remove and dispose of the old battery and to replace it with the new one. 4. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 29
the risk of personal injury or damage to the equipment, consult the safety information and user documentation provided with the server and RAID controllers before attempting the installation. HP D2D4312 The HP D2D4312 has three RAID controllers. • The P410i RAID controller is integral to the DL370G6 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 30
on this page also indicate a problem. If the HP SAS expander card is at fault, disks will not be visible on the Storage-Shelves tab NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 31
new P411 card and check that it is seated properly. Close the blue PCIe card retaining latch. 4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. P410i controller failure (HP D2D4324 and D2D4312) 31 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 32
described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. HP SAS expander card (HP D2D4324 and D2D4312) If no disks are showing on the Storage-Shelves page of the D2D Web Management Interface, there may be a problem with the HP SAS expander card - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 33
Figure 27 Cabling showing the SAS expander card Figure 28 Cabling showing the backplanes HP SAS expander card (HP D2D4324 and D2D4312) 33 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 34
P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC (battery backed write cache). • HP D2D2502 G2 • HP D2D2504 G2 • HP D2D4106 G2 • HP D2D4112 G2 NOTE: If you - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 35
RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). Before replacing a RAID controller - a note about licenses NOTE: HP D2D2502/2504 G2 products do not require - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 36
the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license. a. Reboot the system. b. key previously noted. 36 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2) - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 37
HP StoreOnce D2D4004 and D2D4009 G1 • HP StoreOnce D2D2500 series (HP D2D2502/3/4) G1 IMPORTANT: The HP D2D4112 G1 Backup System uses the HP the equipment, consult the safety information and user documentation provided with the server and P400 controller before attempting the installation. - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 38
, bent pins), you must order a separate replacement cable. 1. Power off the HP D2D backup System. Remove the cover and PCI cage from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P400 controller. 2. Check that the P400 controller is seated - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 39
with the replacement card. It is not long enough to connect to the BBWC. 5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. Replacing the HP Smart Array P400 controller 39 - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 40
RAID controller (HP D2D4112 G1 only) Overview The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 41
replacing the P800 controller, refer to "HP Smart Arrays for HP ProLiant Servers User Guide". The replacement P800 controller is supplied without the BBWC batteries. The BBWCs must be removed from the failed board and installed on the replacement board. Instructions for doing this are also provided - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 42
Service guides • HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation Instructions • HP StoreOnce D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp - HP StoreOnce D2D4112 | HP D2D Gen2 and Gen1 Backup Systems Maintenance and Servi - Page 43
, software updates, and other product resources. HP websites For additional information, see the following HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/go/connect • http://www.hp.com/go/ebs • http://www.hp.com/service_locator • http://www.hp.com/support/manuals
HP StoreOnce
D2D Backup System rack models
nl
service and maintenance guide
Abstract
This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System:
•
HP D2D4324 G2 (12–disk)
•
HP D2D4312 G2 (12–disk)
•
HP D2D4112 and HP D2D4106 G2 (12–disk)
•
HP D2D2502 and 2504 G2 (4–disk)
•
HP D2D4112 G1 (12–disk)
•
HP D2D4004 G1 (6–disk)
•
HP D2D4009 G1 (12–disk)
•
HP D2D2502, 2503 and 2504 G1 (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller
products, which have their own user and service and maintenance guides. This document provides information on only those
aspects that are not covered in the existing guides.
Please note that there is a separate document for Gen2E products that were introduced after March 2012. This document is
called:
HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models
.
HP Part Number: EH985-90937
Published: April 2012
Edition: Sixth