HP StoreOnce D2D4324 HP D2D Gen2E Backup Systems Maintenance and Service Guide
HP StoreOnce D2D4324 Manual
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- HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 1
HP StoreOnce D2D Backup System maintenance and service guide nl Addendum for Gen2E models Abstract This guide is intended for users who maintain the following Gen2E rack-mounted models of the HP StoreOnce D2D Backup System: • EH983B, HP D2D4312 (12-disk) • EH993C, HP D2D4112 (12-disk) • EH996B, HP - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 3
failure 10 Troubleshooting procedure 10 Replacing the memory module 10 3 Replacing the system motherboard 13 Motherboard part numbers...13 Before replacing the motherboard- a note about licenses 13 iLO2 licenses...13 SAAP licence (HP D2D4312 13 J27 settings (HP D2D4106/4112 and HP D2D2502/2504 - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 4
Support and other resources 26 Related documentation...26 Document conventions and symbols 26 HP technical support...27 Customer self repair...27 Subscription service...27 HP websites...27 Documentation feedback...27 4 Contents - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 5
Spare part numbers are available in the ProLiant guides. This guide contains only information that is not included in the ProLiant documentation. Table 1 Identifying the correct server guide for Gen2E products HP D2D Backup System HP D2D4312 G2 Backup System HP D2D4106i/4106fc/4112 G2 Backup System - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 6
label). Using the ProLiant Guide with HP D2D4312, EH983B, models When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific information: • The CPU is Intel Xeon W5690 (Kit part number 625071-B21 includes Heatsink) - there are two per system. • The HP D2D has 12 removable - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 7
on http://www.hp.com/support/manuals. Part numbers are as follows: ◦ HP Smart Array P212/Zero Memory Controller: 462828-B21 ◦ HP 512 MB Flash Backed Write Cache (FBWC): 534916-B21 • The system has an HP Dual Channel 8Gb PCIe toFibre Channel Host Bus Adapter, part number AJ764A, which is installed in - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 8
) for the HP D2D2502 Backup System. HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB DIMMs). The part number for each 8 GB DIMM is 500662-B21. • The HP D2D is supplied with an HP Smart Array P212 RAID controller (with 512 MB FBWC module) pre-installed in one of - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 9
a link to the HP Support website from where the software must be downloaded. Language Pack upgrades are also available to ensure all updates to screen messages and Interface chapter in the HP D2D Backup System User Guide. See also Related documentation (page 26). POST messages and troubleshooting 9 - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 10
://www.hp.com or contact HP Support to find out which part number is required. Identifying a flash memory module failure Symptoms of problems with the memory module are: • The system hangs • Hosts cannot connect to the HP D2D Backup System via the Web Management Interface Troubleshooting procedure - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 11
4. Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StoreOnce D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces, you may - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 12
Figure 6 HP D2D2502 and HP D2D2504 flash memory module 1 location of the memory module and USB connector 2 screw and bracket securing USB cable connector (not HP D2D4312) 3 cable and connector to the motherboard (not HP D2D4312) 12 The flash memory module - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 13
See also the rear view drawings in Chapter 1. Motherboard part numbers • HP D2D4312 G2 Backup Systems: The motherboard for the HP D2D4312 Backup System is the standard DL370 G6 motherboard. Please refer to the DL370 G6 Maintenance and Service Guide for details of how to replace it. IMPORTANT: Please - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 14
licence key reported. This key is unique to the system and can be used for any replacement Smart Array card (or HP D2D4312 motherboard). J27 settings (HP D2D4106/4112 and HP D2D2502/2504) NOTE: This section is not relevant for HP D2D4312 models. The following diagram shows the location of the J27 - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 15
1. Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found at http://www.hp.com/support/downloads (under Storage - Disk Storage Systems - Disk to disk Backup - HP D2D Backup Systems). 2. Reboot the system. During the system BIOS boot process, when the prompt - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 16
message from your HP StoreOnce D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further information please browse to https://AB4032.exxx.hpqcorp.net (https://nn.nn.9.92) Please do not reply to this email HP D2D4312, D2D4106 and D2D4112 - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 17
centre of the HP D2D4312 Backup System. Each FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. Replacing - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 18
Remove the cover from the HP D2D Backup System, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the FBWC ( the "HP Smart Arrays for HP ProLiant Servers user guide". 3. Follow the instructions in the "HP Smart Arrays for HP ProLiant Servers user guide" to - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 19
and user documentation provided with the server and RAID controllers before attempting the installation. Part numbers Part numbers for the replacement RAID controllers are as follows: • The P410i card is integral to the motherboard and cannot be replaced separately. • HP D2D4312: HP Smart - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 20
support. You must reinstate the SAAP license, if you replace the motherboard/P410i on the HP D2D4312 products or if you replace one of the P411 cards on an HP D2D4312 product. If you do not reinstate the license, the system and Service guide and then reinstate the SAAP license. 1. Reboot the system. - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 21
the blue PCIe card retaining latch. 4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 5. Install the SAAP license. a. Reboot the system. b. During the POST screen, when advised, hit any key to see further messages - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 22
Figure 14 Cabling showing the SAS expander card Figure 15 Cabling showing the backplanes 22 The HP SmartArray P410i and P411 RAID controllers and HP SAS expander card (HP D2D4312) - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 23
the equipment, consult the safety information and user documentation provided with the server and P212 controller before attempting the installation. Part numbers The required parts are: • HP Smart Array P212/Zero Memory Controller, part number 462828-B21 • HP 512 MB Flash Backed Write Cache (FBWC - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 24
RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). Before replacing a RAID controller - a note about licenses NOTE: HP D2D2502/2504 G2 products do not require - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 25
the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. 6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license. a. Reboot the system. b. During Array menu, and then select Install Licenses. e. Enter the licence key previously noted. Replacing the - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 26
Service guides • HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation Instructions • HP StoreOnce D2D Backup System Best Practices for Performance Optimization You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp - HP StoreOnce D2D4324 | HP D2D Gen2E Backup Systems Maintenance and Service Guide - Page 27
self repair (CSR) programs allow you to repair your HP product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be accomplished
HP StoreOnce
D2D Backup System maintenance and
service guide
nl
Addendum for Gen2E models
Abstract
This guide is intended for users who maintain the following
G
en2E
rack-mounted models of the HP StoreOnce D2D Backup
System:
•
EH983B, HP D2D4312 (12–disk)
•
EH993C, HP D2D4112 (12–disk)
•
EH996B, HP D2D4106i (12–disk)
•
EH998B, HP D2D4106fc (12–disk)
•
EJ001C, HP D2D2502 (4–disk)
•
EJ002C, HP D2D2504 (4–disk)
NOTE:
There is no Gen2E version of the HP D2D4324 Backup System (EH985A).
The architecture of these StoreOnce D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
Please note earlier Gen2 products are described in the separate
Gen2 and Gen1 Backup Systems Maintenance and Service
guide
.
HP Part Number: EH985-909
4
7
Published: April 2012
Edition: First