HP Superdome SX2000 BCS Global Limited Warranty and Technical Support, Fourth
HP Superdome SX2000 Manual
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- HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 1
BCS Global Limited Warranty and Technical Support HP Part Number: 5991-6026_ed4 Published: April 2010 Edition: 4 - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 2
© Copyright 2009-2010 Hewlett-Packard Development Company, L.P. - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 3
self repair ...9 Parts only warranty service...9 Advanced unit replacement warranty service 9 On-site warranty service...9 Service upgrades...10 Limited warranty period...10 Software limited warranty...14 Freeware operating systems and applications 14 Contacting HP...15 Documentation feedback - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 4
List of Tables 1-1 BCS Servers - Hardware Product Warranty Offering 11 4 List of Tables - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 5
from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as "HP") with this Limited Warranty. The term "HP Hardware Product" is limited to the hardware components and required firmware. The - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 6
or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model. 6 BCS Global Limited Warranty and - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 7
the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 8
possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches, run HP - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 9
discretion, determine if a defect can be repaired: • Remotely • By the use of a CSR part • By a service call at the location of the defective unit If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 10
• Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible • Maintain an environment consistent with product specifications and supported configurations Service upgrades HP has a range of additional support and service coverage for your product that can be - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 11
ProLiant 3 years Carrier-Grade c-Class 400 and 600 series server blades c-Class 3 years Carrier-Grade enclosure c-Class 1 Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 12
monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Same business www.hp.com/go/ 4-hour response csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks 12 BCS Global Limited Warranty and Technical Support - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 13
Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product rx1600, rx1620, rx2600, rx2620 : Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 14
of the warranty period for the system in which they are installed. Non-HP options are provided "AS IS". However, non-HP 6 CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure. For more details - see "Customer self repair " (page - HP Superdome SX2000 | BCS Global Limited Warranty and Technical Support, Fourth - Page 15
the problem, you can receive support by doing the following: • Locate your nearest HP support provider via the World Wide Web at: http://www.hp.com/ support • Contact your nearest HP support provider, and be sure to have the following information available before you call: - Product serial number
BCS Global Limited Warranty and Technical
Support
HP Part Number: 5991-6026_ed4
Published: April 2010
Edition: 4