HP Surestore 125ex Hewlett-Packard SureStore 125ex Optical Jukebox User
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- HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 1
NEXT JUMP CONTENTS HEWLETT-PACKARD SURESTORE 125EX OPTICAL JUKEBOX USER'S GUIDE Edition 1 INDEX PRINT Manufacturing Part Number: HP Part No. C1118-90000 Greeley, CO USA © Copyright August 1999 1 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 2
furnishing, performance, or use of this material. © Copyright August 1998 PRINTING HISTORY New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition is - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 3
NEXT PREVIOUS JUMP CONTENTS INDEX TYPOGRAPHICAL CONVENTIONS The following typographical conventions are used in this manual: Emphasis: Denotes important information. Keycap: Keys on the jukebox. Computer Output: Information displayed in the display window and screen menu items that you can select. - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 4
user's guide includes: Chapter 1 set-up information for the HP SureStore Optical 125ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description, operating instructions, and troubleshooting information Appendix A supplies and customer support - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 5
CONTENTS SETTING UP THE JUKEBOX USING OPTICAL DISKS 5 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 6
CONTENTS OPERATING THE JUKEBOX 6 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 7
CONTENTS APPENDIX A: SUPPLIES AND CUSTOMER SUPPORT APPENDIX B: OPERATING THIS JUKEBOX ON A SCSI BUS 7 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 8
CONTENTS APPENDIX C: SAFETY AND REGULATORY INFORMATION 8 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 9
CONTENTS 9 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 10
Mailslot Shipping Bracket 1-7 Figure 1-3: Location of the Shipping Screw 1-9 Figure 1-4: Connecting the Jukebox as the Only Peripheral 1-12 NEXT Figure 1-5: Connecting the Jukebox With Other SCSI Peripherals 1-14 Figure 2-1: Recommended Placement of Cartridge Labels 2-4 Figure 2-2: Write - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 11
TABLES Tables Configurations 3-23 Information Logs 3-27 Troubleshooting 3-37 Basic Supplies and Accessories A-3 NEXT PREVIOUS JUMP CONTENTS INDEX PRINT 11 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 12
THE JUKEBOX 1Setting up the Jukebox This chapter tells you how to connect the jukebox to your computer. Follow the unpacking instructions printed components that manage the movement and storage of optical cartridges inside the jukebox. This chapter gives information on the following topics: • - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 13
-ended or low-voltage differential SCSI host adapter with at least two available addresses (at least three avail- able addresses if you are installing one jukebox with two drives). • application software that supports this type of jukebox • this guide (included) CONTENTS INDEX 2 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 14
supplies that collect dust, and smoke-filled rooms. • 2-3 inches in front and back of the jukebox to allow air circulation. • availability of AC power with voltage ranges of 100-127 V (115 specifications are at www.hp.com/go/optical or you may contact your sales or service respresentative. 3 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 15
1 NEXT SETTING UP THE JUKEBOX IDENTIFYING REAR PANEL FEATURES Refer to Figure 1-1 and the text on the next page to identify parts and learn their functions. Figure 1-1: Rear Panel Features PREVIOUS JUMP CONTENTS INDEX 4 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 16
but power remains ON inside the power supply enclosure on the rear of the jukebox. To remove power completely from the jukebox, you must remove the power cable either from the rear input on the jukebox or at the wall/floor electrical outlet. 3 SCSI ports Two 68-pin high-density connectors - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 17
REMOVING THE MAILSLOT SHIPPING BRACKET AND CHECKING REMOVAL OF THE SHIPPING SCREW The jukebox is shipped with a plastic bracket inserted into the mailslot to prevent damage to the mailslot during shipping. A shipping screw is installed through the bottom of - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 18
1 SETTING UP THE JUKEBOX Figure 1-2: The Mailslot Shipping Bracket NEXT PREVIOUS JUMP CONTENTS INDEX 7 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 19
shipping screw to the packing material on the bottom of the jukebox. The screw should have been removed when the bottom packing material feel a large screwhead undeneath the chassis, gently lay the jukebox on its side and remove the screw. The jukebox will not be harmed by laying it on its side. - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 20
1 SETTING UP THE JUKEBOX Figure 1-3: Location of the Shipping Screw NEXT PREVIOUS JUMP CONTENTS INDEX 9 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 21
39.4 feet (12 metres) for the entire bus. As mentioned above, the jukebox uses 16 inches (0.4 metre) internally so 38 feet (11.6 metres) remain maximum allowable external bus is reduced by the amount of internal bus used. This jukebox can be connected to your host computer in two ways: • as the only - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 22
Check to see if there will be any conflicts in this installation. Autochanger (jukebox robotics) = 3 Drive 1 = 4 Drive 2 = 5 (if installed Ensure that your host computer is OFF and the jukebox standby/on switch is in the STANDBY position. The jukebox standby/on switch is in STANDBY when the STANDBY - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 23
Figure 1-1). 4. Plug a terminator into the unused SCSI port on the jukebox. Because this configuration makes the jukebox the last peripheral on the SCSI bus, the bus must be terminated on the jukebox. NOTE: The jukebox ships with a self-configuring single-ended / low-voltage differential terminator - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 24
are detected. If you mix single-ended and low-voltage differential devices (causing single-ended operation) on total cabling longer than 9.8 feet (3 metres), SCSI bus problems could occur. This jukebox will operate in single-ended mode, but must be on a bus that is 9.8 feet (3 metres) or less. 13 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 25
/LVD "wide" SCSI bus and host adapter, the jukebox and its optical drives use a 50-pin "narrow" SCSI bus internally. See Appendix B for a discussion of SCSI buses. Do not force "wide" data transfers. Figure 1-5: Connecting the Jukebox With Other SCSI Peripherals PREVIOUS JUMP CONTENTS INDEX The - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 26
changing them before doing the next step. See the previous NOTE. 2. Ensure that your host computer is OFF and the jukebox standby/on switch is in the STANDBY position. The jukebox standby switch is in STANDBY when the STANDBY side of the switch is depressed. The switch is shown by "2" on Figure - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 27
end of the power cord into the power port on the rear of the jukebox (see "1" on Figure 1-1). Use the power cord supplied with the jukebox. 3. Plug the other end of the power cord into a grounded electrical removed. If the shipping screw was removed, refer to "Troubleshooting" in Chapter 3. 16 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 28
IDs" in Chapter 3. Return to this NOTE to continue. After changing the IDs, turn the jukebox (or jukeboxes) to STANDBY then back to ON to write the changes into the jukebox memory. Once more, wait until the jukebox shows READY in the display before turning on the host. 6. Turn on the host computer - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 29
system, or software application documentation for instructions on how to unmount optical disks. 2. Ensure that there are no disks in the drives. Eject any disks as necessary. Refer to your jukebox application software documentation. If you will be manually ejecting disks, refer to "Ejecting a Disk - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 30
documentation for instructions on how to eject disks from the jukebox. If you will be manually ejecting disks, refer to "Ejecting a Disk Cartridge From the Jukebox" on page 3-11. To label disks so that the labeling will not cause problems in the jukebox, refer to "Labeling an Optical Disk Cartridge - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 31
UNC-2B cap screw 1 3/4 inches long. Re-install in the position shown in Figure 1-3. This screw is HP part number 2360-0551 and may be ordered from HP DIRECT. 7. Repack the jukebox in its original shipping carton. An alternative method of shipping is careful packaging and padded van shipping. INDEX - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 32
: Use only HP-qualified magneto-optical media cartridges in this jukebox. Use of non-HP-qualified media could damage an optical drive. If a drive failure or damage is attributed to the use of non-HP-qualified media, HP will charge its standard time and materials charges to service the drive for - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 33
TYPE Two disk types are available for use in the jukebox: rewritable disks and write-once disks. To choose which type of disks to use, consider these points: • Rewritable optical disks--data can be repeatedly written and erased. • Write-Once optical disks--data can be written only once, and the data - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 34
for this purpose. Here are some suggestions for labeling: NOTE: Your jukebox application software may label your optical disk slot locations differently. Use your application to check disk locations prior a drive jams because the label interferes with the shutter, a service call may be necessary. 3 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 35
2 USING OPTICAL DISKS Figure 2-1: Recommended Placement of Cartridge Labels NEXT PREVIOUS JUMP CONTENTS INDEX 4 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 36
disks, write-protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk. With write-once optical disks, existing files cannot be altered or erased regardless of whether or not the write-protect button has been set. However, setting the button - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 37
2 USING OPTICAL DISKS Figure 2-2: Write-Protect Button Location NEXT PREVIOUS JUMP CONTENTS INDEX 6 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 38
OPTICAL DISKS CARING FOR OPTICAL DISKS Follow these guidelines to ensure that your optical Do not insert disks with loosely-attached labels into the jukebox. • Remove old disk labels before applying new ones not in use. CLEANING DISKS Normally, an optical disk does not require cleaning when used in - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 39
recovery of some or all of the data on the disk. Clean a disk only with an approved disk cleaning kit. Follow the disk cleaning kit instructions exactly. HP-approved disk cleaning kits are listed at www.hp.com/go/optical. Look under "Product Catalog." PREVIOUS JUMP CONTENTS INDEX 8 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 40
panel features • use selection buttons • interpret displayed messages • load optical disks into the jukebox • eject optical disks from the jukebox • set a security code • change configurations • retrieve internal jukebox performance information • run tests (for service use only) • set SCSI IDs 1 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 41
3 OPERATING THE JUKEBOX INDENTIFYING FRONT PANEL FEATURES Figure 3-1: Features on the Front Panel NEXT PREVIOUS JUMP CONTENTS INDEX 1 Mailslot 2 9-Character display Used to load and eject disks. Displays information about the current operation. 2 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 42
THE JUKEBOX 3 Selection buttons 4 Drive indicator Pressed to perform the following operations: CANCEL cancels the current operation or choice PREV scrolls the displayed choice backward by one NEXT scrolls the displayed choice forward by one ENTER selects the displayed choice Lit when the optical - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 43
USING SELECTION BUTTONS Use the CANCEL, PREV, NEXT, and ENTER buttons to select tasks you want the jukebox to perform. When you push these buttons, the message in the display window changes. See the next section for a list of messages. Each time you - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 44
3 OPERATING THE JUKEBOX Figure 3-2: Menu Tree - Top Level, With Configuration 15 ON NEXT PREVIOUS JUMP CONTENTS INDEX Figure 3-3: Menu Tree - Top Level, With Configuration 32 ON * Displays if the mailslot is open. ** Displays if the mailslot is closed. 5 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 45
below. Instructions for using and setting operations are given in the following sections. (See the note below. READY - the jukebox is ready for operation SECURE - the jukebox is ready to eject disks through the mailslot TEST * - select to run internal jukebox tests (tests are for service only 6 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 46
functions (CONFigurations) INFO * - select to retrieve performance information SCSI ID * - select to set the SCSI IDs for the jukebox controller and the optical drive mechanisms. NOTE: An "*" indicates there are options that must be set with that operation. Press ENTER to go to the submenu that - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 47
: • loading a disk into the jukebox ejecting a disk from the jukebox setting a security code changing a configuration option retrieving performance information running internal jukebox tests (at request of service) changing the jukebox controller SCSI ID changing a drive SCSI ID troubleshooting 8 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 48
3 NEXT OPERATING THE JUKEBOX LOADING A DISK CARTRIDGE INTO THE JUKEBOX Label all disks before inserting them into the jukebox. (See Labeling an Optical Disk Cartridgein Chapter 2 for instructions.) Figure 3-4: Loading a Disk Cartridge PREVIOUS JUMP CONTENTS INDEX 9 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 49
: Some software packages require that you insert and remove disks by following the instructions in the software. If you are using a software package to manage files in the jukebox, check the software documentation before proceeding with these steps. Figure 3-5: Menu Tree - Loading a Disk Cartridge - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 50
returned to the mailslot. 3. After the disk has been loaded into the selected storage slot, READY displays. EJECTING A DISK CARTRIDGE FROM THE JUKEBOX Figure 3-6: Menu Tree - Ejecting a Disk Cartridge JUMP CONTENTS INDEX Start with READY in the display. 1. Press NEXT until EJECT * displays. 11 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 51
3 NEXT PREVIOUS OPERATING THE JUKEBOX 2. Press ENTER. SLOT ## displays. ("##'' is a slot number from 1-24 where a disk is stored. DRIVE # may also display, indicating there is a disk in a drive.) 3. If the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 52
3 OPERATING THE JUKEBOX SETTING A NEW SECURITY CODE Figure 3-7: Menu Tree - Setting a New Security Code NEXT PREVIOUS JUMP CONTENTS INDEX 13 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 53
. This code is used when accessing and setting jukebox configurations. Consider changing the security code so that only authorized persons can change the configurations. NOTE: Don't forget your security code. If you forget it, only your service representative can reset the security code to the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 54
data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 19. Turn the jukebox to STANDBY, then ON to save the code in jukebox memory. NOTE: You can limit access to your jukebox by setting certain security options. See Table 3-1 for - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 55
CUSTOMIZING THE OPERATION OF THE JUKEBOX You can customize the way the jukebox operates by setting values in its "configurations.". See Table 3-1 for a list of these configurations, their default settings, and possible settings. NOTE: Your security code is - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 56
3 OPERATING THE JUKEBOX CHANGING A SECURITY CONFIGURATION Figure 3-8: Menu Tree - Changing a Security Configuration NEXT PREVIOUS JUMP CONTENTS INDEX 17 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 57
Configurations that affect security of your disks in the jukebox are numbered 15, 17, 20, 31, and 32. Table 3-1 describes these configurations. During the process of setting the security configurations, you are prompted for your - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 58
3 NEXT PREVIOUS JUMP OPERATING THE JUKEBOX 10. Press ENTER. The current default setting displays. It may be any one of these settings • OFF or ON • a number 11. Select the option you - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 59
inactive. Removing power from a SCSI peripheral when the bus is active can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 14. Turn the jukebox to STANDBY, then ON to save the code to the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 60
3 OPERATING THE JUKEBOX SETTING A NON-SECURITY CONFIGURATION Figure 3-9: Menu Tree - Setting a Non-Security Configuration NEXT PREVIOUS JUMP CONTENTS INDEX Start with READY or SECURE in the display. 1. Press NEXT until CONF * displays. 21 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 61
. Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive. Removing power from a SCSI peripheral when the bus is active can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 22 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 62
Configurations Number 0-14 15 16 17 18 20 21-26 27 Function Default Settings Used by service personnel only. Changing these configurations may result in an inoperable jukebox. Enables or prevents Off manual disk removal. On - disks cannot be loaded or ejected. Off - disks can be loaded and - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 63
is received from the host computer. If the jukebox is full, the mailslot will rotate and allow a disk to be ejected when the jukebox receives an EJECT command from the host computer open or closed. Not used Used by service personnel only. Changing these configurations may result in an inoperable - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 64
Forces the optical ON drive to execute a verify after every write ON - Write verify is forced. OFF - The drive may write verify or not, depending on how they are manually configured or how they are configured by the jukebox application software. Not used Used by service personnel only - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 65
3 OPERATING THE JUKEBOX RETRIEVING INFORMATION LOGGED BY THE JUKEBOX Figure 3-10: Menu Tree - Retrieving Information NEXT PREVIOUS JUMP CONTENTS INDEX 26 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 66
), the log information displays immediately. If you select log 4, DRIVE 1 displays and you can press ENTER for Drive 1 information. If your jukebox has two optical drives, you can press NEXT (DRIVE 2 displays) and ENTER to access Drive 2 information. 5. Press ENTER to stop the INFO * display. To - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 67
3 NEXT PREVIOUS OPERATING THE JUKEBOX Table 3-2: Information Logs No. Description 12 Total disk transport mechanism flips. 14 Total mailslot rotations. 16 Optical drive 1 SCSI ID. 17 Optical drive 2 SCSI ID (if installed) Other logs are used by service. JUMP CONTENTS INDEX 28 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 68
3 OPERATING THE JUKEBOX CHANGING SCSI IDS Figure 3-11: Menu Tree - Changing SCSI IDs NEXT PREVIOUS JUMP CONTENTS INDEX 29 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 69
ID Start with READY or SECURE in the display. 1. Press NEXT until SCSI ID * displays. 2. Press ENTER. AC ID * displays. ("AC" is the "jukebox controller.") 3. Press ENTER. AC ID 3 displays. 4. Press NEXT or PREV until the ID you want displays. 5. Press ENTER. SET # (# is a number from 0-7) displays - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 70
and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 7. Switch the jukebox standby/on switch to STANDBY, the back to ON to save the new SCSI ID in jukebox memory. CHANGING AN OPTICAL DRIVE ID Start with READY or SECURE in the display - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 71
. Removing power from a SCSI peripheral when the bus is active can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 8. Switch the jukebox standby/on switch to STANDBY, then back to ON to save the new SCSI ID in - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 72
: Some internal tests can change the location of disks in the jukebox. This may cause problems with your jukebox application software or your operating system. Unless directed by an authorized service representative, do not run jukebox internal tests A menu tree for running an internal test is on - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 73
3 OPERATING THE JUKEBOX Figure 3-12: Menu Tree - Running an Internal Test NEXT PREVIOUS JUMP CONTENTS INDEX 34 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 74
you will exit the test process. * If the message is FAIL (test number) and you press ENTER, the jukebox will display the error code. The error code may be given to the service representative. If you press CANCEL when FAIL is displayed, you will exit the test process. PREVIOUS JUMP CONTENTS INDEX - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 75
To troubleshoot problems, first refer to the procedures in this troubleshooting section. More Information is available at the HP's Customer Care web site for optical jukeboxes at www.hp.com/support/optical. Customer Care may also be accessed by going to www.hp.com and select "HP Services and Support - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 76
PREVIOUS JUMP CONTENTS INDEX OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Jukebox won't power on • Check operating? • If steps above are unsuccessful, refer to Appendix A for service numbers. Poweron selftest failed Ensure that shipping screw is removed. Ensure that - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 77
3 NEXT PREVIOUS JUMP CONTENTS INDEX OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Power to the jukebox failed while a disk was in the drive and did not return to READY after the power came back on Power cycle the jukebox.* If the poweron test is unsuccessful, place the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 78
OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Changed a drive or jukebox ID but hp.com/support/optical for assistance. • Call your service representative. Changed a drive or You are trying to set an ID that is already in use by either the jukebox ID but the jukebox - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 79
OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem Disk inserted insert the disk in the mailslot. See "Loading an Optical Disk into the Jukebox" in this chapter for the correct disk loading orientation. HP Services and Support" at the web site fo.hp.com. • If no solution is found, call your - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 80
does not come up READY, call your service representative. * Before turning power to STANDBY, ensure that the SCSI bus is inactive and will remain inactive while you are troubleshooting. Going to STANDBY in this jukebox while the SCSI bus is active can cause data loss and/or SCSI bus problems. 41 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 81
3 NEXT PREVIOUS JUMP OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem Can't write to the disk What to do • Check the host disk is not write protected (see Figure 2-2 on page 2-6). • Check www.hp.com/support/optical for assistance. • Call your service representative. CONTENTS INDEX 42 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 82
NEXT PREVIOUS SUPPLIES AND CUSTOMER SUP- PORT OVERVIEW OF THIS APPENDIX This appendix provides information on the following topics: • supplies and accessories • shipping screw specifications • HP customer support JUMP CONTENTS INDEX PRINT ASupplies and Customer Support 1 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 83
A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT SUPPLIES AND ACCESSORIES A full range of computer supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by phoning or writing HP Direct. Call 1-800-752-0900 for the location of your nearest - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 84
JUMP SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item 5.2- and 4.7-Gbyte Optical Disks Rewritable optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Rewritable optical disk (1,024 bytes/sector - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 85
JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item HP Part Number 2.6- and 2.3-Gbyte Optical Disks Rewritable optical disk (1,024 bytes/sector, 2.6 Gbytes, single disk) 92280F Write-once optical disk (1,024 bytes/sector, 2.6 Gbytes, single - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 86
A NEXT PREVIOUS JUMP SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item Disk Cleaners Check under "Product Catalog" at the web site www.hp.com/go/optical Documentation User's Guide (replacement/additional) HP Part Number C1118-90000 (printed English version) C1118- - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 87
SUPPLIES AND CUSTOMER SUPPORT SHIPPING SCREW SPECIFICATIONS If you have misplaced the shipping screw, you can use a cap screw with these specifications: 6/32 UNC-2B cap screw, 1-3/4 inches long. HP part number 2360-0551, orderable from HP Direct. See phone numbers and mail address of HP Direct on - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 88
If your jukebox fails during the warranty period, and the suggestions in this user's guide and accompanying documentation do not solve your problem: • Check www.hp.com/support/optical. Another way to access support information is to go to www.hp.com and then select the "HP Services and Support" tab - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 89
A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT If your jukebox fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. TELEPHONE SUPPORT DURING WARRANTY To speak with someone for technical assistance within the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 90
A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT EUROPE - EUROPEAN CUSTOMER CARE MANAGEMENT CENTER Monday - Friday, 8:30am - 6pm Netherlands Time Table A-2: Austria Belgium Dutch French Czech Republic Denmark Finland France Germany Ireland Israel - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 91
A NEXT PREVIOUS JUMP CONTENTS INDEX SUPPLIES AND CUSTOMER SUPPORT ASIA-PACIFIC - HP CUSTOMER SUPPORT CENTER Table A-3: Australia China 8:30 - 17:30 Mon-Fri 8:30 - 17 ELSEWHERE IN THE WORLD TO THE US Contact your authorized HP dealer/distributor or the nearest HP sales and service office. 10 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 92
ready when you contact your service representative. A quick way to do this is by using "Support Ticket" in the "Library Support Tools 2.0" (for Windows 95 - jukebox application software you are using and its version - any jukebox driver you may be using that is separate from your jukebox application - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 93
address ready. ELSEWHERE IN THE WORLD Contact your authorized HP dealer/distributor or the nearest HP sales and service office. ADDITIONAL TELEPHONE SUPPORT Table A-4: Singapore Customer Care-Line for End-Users (65) 272-5300 HP RESELLER LOCATOR NUMBERS Table A-5: US Canada Mexico and South - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 94
SUPPORT WARRANTY HP PRODUCT DURATION OF WARRANTY C1118J/C1119J One Year 1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above. If HP 2. HP warrants that HP software will not fail to execute its programming instructions, - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 95
SUPPORT preparation or maintenance. 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP to have been directly caused by a defective HP product. 9. TO THE EXTENT ALLOWED BY LOCAL - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 96
bus can support 16 devices. Some devices may have 68-pin connectors, but operate with a "narrow" bus. (See the next section in this Appendix, "The SCSI Bus and This Jukebox". INITIATORS AND user and is set electronically or manually depending on the device. In addition to identifying a device on 1 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 97
B NEXT PREVIOUS JUMP CONTENTS OPERATING THIS JUKEBOX ON A SCSI BUS the bus, the ID also determines the priority of the device during contention among the devices for use of the bus. The - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 98
the bus. JUMP CONTENTS INDEX [1] Host Bus Adapter - the connecting point for all SCSI devices on the bus LUN ADDRESSING This jukebox does not support logical unit numbering (LUN) addressing. TRANSFER RATES ON THE BUS Initially, the SCSI specification defined a 5 MB/s synchronous data transfer rate - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 99
B NEXT PREVIOUS OPERATING THIS JUKEBOX ON A SCSI BUS TERMINATION To keep signals on the SCSI bus from being reflected, "terminators" termination setting in software. Termination is always at both physical ends of the bus. (Note that all HP jukeboxes use active termination.) JUMP CONTENTS INDEX 4 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 100
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS [1] Terminator - device required on each end of a SCSI bus to prevent reflected signals INDEX [2] SCSI Device - a device on - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 101
B NEXT PREVIOUS JUMP CONTENTS INDEX OPERATING THIS JUKEBOX ON A SCSI BUS SINGLE-ENDED, HIGH-VOLTAGE DIFFERENTIAL, AND LOWVOLTAGE DIFFERENTIAL INTERFACES The SCSI bus is electrically implemented in three ways: single-ended, high-voltage - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 102
B NEXT PREVIOUS JUMP OPERATING THIS JUKEBOX ON A SCSI BUS Micro D connector, described below. • 50-pin high density Micro D (using thumbscrews or small clips) (external) • This connector is similar to a D-type connector, - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 103
B NEXT OPERATING THIS JUKEBOX ON A SCSI BUS NOTE: For more complete information on the theory and operation of the SCSI bus, you may want to go to: Adaptec - major - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 104
jukebox is "narrow," only eight data lines are available for addressing. The jukebox may only use SCSI IDs from 0-8 (not 0-15 available on "wide" buses). The jukebox does not support device on the jukebox bus, we can say that, as a general rule, HP recommends that the jukebox be the only device - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 105
B NEXT PREVIOUS JUMP OPERATING THIS JUKEBOX ON A SCSI BUS MIXING WIDE AND NARROW DEVICES As a preliminary note to this discussion, HP highly recommends that you do NOT mix wide and narrow buses. Connecting devices of the same bus width, such as all narrow (50-pin) is a - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 106
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS INDEX [1]Bus Adapter - connecting point for all SCSI devices [2] Wide SCSI Device - accepts IDs from 0 to 15 [3] 68- - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 107
at the diagram note that, while this is a "legal" SCSI configuration, it is not a configuration that is recommended by Hewlett-Packard. As a general rule, HP recommends that the jukebox be the only device on a bus. If there are multiple devices on the bus, performance of one or all of the devices on - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 108
voltage differential or single-ended buses. High-voltage signals are on different pins and may damage low-voltage differential circuits. CABLE LENGTHS This jukebox can use either a single-ended or low-voltage differential bus. When using a single-ended bus, you have 8.50 feet (2.59 metres) available - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 109
B NEXT PREVIOUS JUMP CONTENTS OPERATING THIS JUKEBOX ON A SCSI BUS metres allowable minus 0.41 metres for both sides of the host bus adapter (such as hard drives internal to the host computer and a jukebox external to the host computer) make sure that there is no termination on the host bus adapter. - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 110
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS [1] Terminator - device on each end of a SCSI bus to prevent reflected signals INDEX [2] SCSI Device - a device on the - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 111
-ended or low-voltage differential bus with high-voltage differential devices. Damage can occur. NOTE: For current information on issues relating to installation, operation, and support of jukeboxes, go to www.hp.com/support/ optical. PREVIOUS JUMP CONTENTS INDEX 16 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 112
NEXT SAFETY AND REGULATORY INFORMATION OVERVIEW OF THIS APPENDIX CSafety and Regulatory Information This appendix contains important safety and regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan. PREVIOUS JUMP CONTENTS INDEX - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 113
to laser products marketed in the United States. WARNING:Use of controls, adjustments or performing procedures other than those specified in this manual may result in haz- ardous laser radiation exposure. NOTE: Complies with 21 CFR Chapter 1 Subchapter J. Laser Class Information: A black on yellow - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 114
C NEXT SAFETY AND REGULATORY INFORMATION UNITED KINGDOM TELECOMMUNICATIONS ACT 1984 The Hewlett-Packard 125ex optical jukebox is approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. PREVIOUS JUMP CONTENTS INDEX - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 115
C SAFETY AND REGULATORY INFORMATION EC DECLARATION OF CONFORMITY NEXT PREVIOUS JUMP CONTENTS INDEX 4 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 116
C NEXT PREVIOUS JUMP CONTENTS INDEX SAFETY AND REGULATORY INFORMATION HERSTELLERBESCHEINIGUNG Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 117
sätt än i bruksanvisning specificerats, kan användaren utsättas för laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO Hewlett-Packard 125ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 118
C NEXT PREVIOUS JUMP CONTENTS SAFETY AND REGULATORY INFORMATION VARO ! Mikäli luku-/kirjoitusyksikön suojakotelo avataan ja suojalukitus ohitetaan, olet alttiina lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om skyddshöljet av den optiska drivmodulen öppnas och sp - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 119
in the user's manual may expose the user to laser radiation exceeding safety class 1. (The same warning in Swedish.) SERVICE There are no user serviceable parts inside the jukebox. The jukebox products can be serviced only by qualified service personnel. The optical drive mechanism(s) installed - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 120
SAFETY AND REGULATORY INFORMATION WARNING ! If the enclosure of the optical drive mechanism is opened and the safety interlock disabled, you may radiation characteristics of the laser diode used in the optical drive mechanism: Wavelength 680 nm Power 60 mW Class 3B laser CONTENTS INDEX 9 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 121
C SAFETY AND REGULATORY INFORMATION JAPANESE VCCI STATEMENT NEXT PREVIOUS JUMP JAPANESE HARMONICS STATEMENT CONTENTS INDEX 10 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 122
the cartridge. disk See optical disk. driver A program that allows the operating system to communicate with a peripheral device. E-L element A SCSI term for any one of the autochanger components - drive, mailslot, storage slots, or picker. front panel The part of the jukebox that includes a control - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 123
opposite direction (interpreted as a "0"). mailslot The area where disks are inserted and removed from the jukebox. multifunction drive An optical disk drive that supports both rewritable and write-once optical disks. The drive detects the disk type by reading a factory-stamped code on the disk, and - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 124
disk A term synonymous with the 5.25-inch magneto-optical disk. There are two types of optical disks used in jukeboxes: rewritable and write-once. optical disk library See jukebox. R-T rear panel The rear panel of the jukebox provides two SCSI bus connectors that can be used for either single - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 125
NEXT PREVIOUS W write protect A feature that prevents data from being written to a disk. A write protect tab is located on both sides of the optical disk cartridge to enable write-protection on one or both surfaces of the disk. write-once An additional operating mode available with multifunction - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 126
INDEX Numerics D A B C F H I J 1 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 127
O S L M P R N 2 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 128
T U V W 3 - HP Surestore 125ex | Hewlett-Packard SureStore 125ex Optical Jukebox User - Page 129
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Edition 1
Manufacturing Part Number: HP Part No. C1118-90000
Greeley, CO USA
© Copyright August 1999