HP Surestore 160ex HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90
HP Surestore 160ex - Optical Jukebox Manual
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- HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 1
HP SureStore 160ex / 320ex / 400ex Optical Jukebox User's Guide Edition 1 HP Part No. C1160-90015 Printed in: Greeley, CO USA © Copyright February 1998 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 2
furnishing, performance, or use of this material. © Copyright February 1998 Printing History New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 3
WARNING CAUTION NOTE Typographical Conventions The following typographical conventions are used in this manual: Emphasis: Denotes important information. Keycap: Keys on the library. Computer Output: Information displayed in the display window and screen menu items that you can select. - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 4
In This Manual This user's guide includes: Chapter 1 set-up information for the HP SureStore Optical 80ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description, operating instructions, and troubleshooting information Appendix A supplies - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 5
Write Verify 1-14 Moving or Shipping the Jukebox 1-15 Moving the Jukebox a Short Distance 1-15 Shipping the Jukebox 1-16 2. Using Optical Disks Overview of This Chapter 2-2 Using Optical Disks 2-2 Choosing an Optical Disk Type 2-3 Labeling an Optical Disk Cartridge 2-4 Write-Protecting an - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 6
Menus 3-8 Loading a Disk into the Jukebox 3-10 Ejecting a Disk From the Jukebox 3-12 Entering the Administration Menu Password Troubleshooting 3-33 A. Supplies and Customer Support Overview of This Appendix A-2 Supplies and Accessories A-3 Hewlett-Packard Customer Support A-7 Faxback Services - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 7
North and South America and Canada A-12 Europe A-12 Elsewhere in the World A-13 Additional Telephone Support A-13 HP Reseller Locator Numbers A-13 Warranty A-14 B. Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI B-2 General B-2 The SCSI Bus B-2 Initiators and Targets B-2 LUN - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 8
Contents Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode B-12 C. Safety and Regulatory Information Overview of this Appendix C-2 CDRH Regulations (USA Only C-3 EC Radio - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 9
1-10 Figure 2-1 . Recommended Placement of Cartridge Labels 2-4 Figure 2-2 . Write-Protect Button Location 2-5 Figure 3-1 . The Jukebox Control Panel 3-4 Figure 3-2 . Jukebox Display Menu Tree 3-6 Figure 3-3 . Loading a Disk 3-10 Figure B-1 . Single-ended and Differential Interfaces on This - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 10
Figures x - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 11
Table 3-2. Information Logs 3-22 Table 3-3. Internal Tests 3-27 Table 3-4. Troubleshooting 3-34 Table A-1. Basic Supplies and Accessories A-3 Table B-1. Default SCSI DRVs" SCSI ID is Changed to an ID Different Than the Jukebox (IDs used here are an example) . . .B-13 Table B-3. Possible Additional SCSI - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 12
Tables xii - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 13
Chapter 1: Setting upStheettiDngiskupDtrhieve Jukebox Setting Up the Jukebox 1 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 14
differential SCSI host adapter with at least one available address • application software that supports this type of jukebox • this guide (included) Choosing a Location Before setting up your jukebox, choose the proper environment based on the following recommendations: • temperature range between - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 15
in a standard configuration. • Host computer CPU • Operating system • Optical jukebox application software • Jukebox SCSI drivers (may be included in optical jukebox application software above) • Jukebox High-Availability Configuration The following list shows the hierarchy of the system components - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 16
Figure 1-1 Setting Up the Jukebox Identifying Controls and Features Identifying Controls and Features Right Side 1-4 Chapter 1 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 17
to manually control and monitor operation of the jukebox. A full description of the controls and indicators on the control panel are in Chapter 3. 2 Mailslot Used to load and eject optical disks. 3 Power switch Used to power the jukebox on and off. 4 Right service access panel A service panel - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 18
Figure 1-2 Setting Up the Jukebox Identifying Controls and Features Left Side 1-6 Chapter 1 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 19
interface Used to select either the single-ended or differential selection switch SCSI interface. 7 SCSI ports Used for attaching the SCSI cable from the jukebox to the host computer. Select either the single-ended or the differential pair of connectors (see item 5 in this list). Both ports of - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 20
top of the interface module (see "6" on Figure 1-2). This jukebox may be used in high availability environments. High availability environments can be complex and are not described in this guide. Consult with your high-availability vendor for installation and configuration - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 21
Chapter 1: Setting upStheettiDngiskupDtrhieve Jukebox Setting Up the Jukebox Choosing Your Cabling Configurations Choosing Your Cabling the proper procedures. One Host Computer (standard configuration) Will the jukebox be the only device on the bus? Will other devices be on the same SCSI bus - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 22
the Only Peripheral This following configuration is the recommended configuration for this jukebox. Connecting the Jukebox as the Only Peripheral Refer to Figure 1-1 and 1-2 for the locations of the following switches and connectors. 1. Ensure the power to the host computer is - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 23
SCSI connectors of your selected interface type. You may connect the SCSI cable to either port of the jukebox. Plug a terminator into the unused port of the interface type you are using. Also, put a terminator on one of the port connectors of the other - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 24
interface? Appendix B provides a brief overview of SCSI and the issues you must consider when placing other devices on the same bus with this jukebox. More extensive information and frequently asked questions are at the web site at www.hp.com/isgsupport/optical/index.html 1-12 Chapter 1 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 25
Plug the other end of the power cord into a power outlet. 4. (After the jukebox is moved to its operating location) Lower the leveler feet and tighten the 1/2-inch nut . If DEVICE FAILED displays. See "Troubleshooting" in Chapter 3 for troubleshooting procedures. Go to "Configuring Write Verify - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 26
The write verify configuration ensures that data is written reliably to an optical disk. The jukebox ships with write verify enabled. Many software applications also default to this method of writing. Writing data on a magneto-optical disk requires two passes. The first pass erases the data in the - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 27
. Failure to eject a disk from the optical drive prior to moving the jukebox could result in damage to the optical drive mechanism. If you will be manually ejecting disks, refer to "Ejecting an Optical Disk from the Jukebox" in Chapter 3. Turning off the jukebox in the next step could cause data - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 28
jukebox could result in damage to the jukebox. If you will be manually ejecting disks, refer to "Ejecting an Optical Disk from the Jukebox" in Chapter 3. 2. Follow your jukebox application's instructions Repackage the jukebox in the same way it was received. Your service representative can provide - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 29
2 Using Optical Disks Using Optical Disks - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 30
. A failure of the mechanical components of a cartridge could damage the mechanism of an optical drive. Use only HP-qualified media cartridges in this jukebox. Use of non-HP-qualified optical cartridges could damage an optical drive and void the warranty of that drive. A list of Hewlett-Packard - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 31
Type Two disk types are available for use in the jukebox: rewritable disks and write-once disks. To choose which type of disks to use, consider these points: • Rewritable optical disks--data can be repeatedly written and erased. • Write-Once optical disks--data can be written only once, and the data - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 32
this purpose. Here are some suggestions for labeling: Your jukebox application software may label your optical disk slot locations differently. Use your application to check label interferes with the shutter, a service call may be necessary. Recommended Placement of Cartridge Labels 2- 4 Chapter 2 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 33
disks, write-protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk. With write-once optical disks, existing files cannot be altered or erased regardless of whether or not the write-protect button has been set. However, setting the button - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 34
into the jukebox. • Remove optical disk. Abrasive particles dragged across the disk surface can damage the disk and prevent recovery of some or all of the data on the disk. Clean a disk only with a disk cleaning kit. Follow the disk cleaning kit instructions exactly. The order numbers for manual - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 35
3 Operating the Jukebox Operating the Jukebox - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 36
into the jukebox • ejecting optical disks from the jukebox • entering the administration menu password • changing the administration menu password • setting SCSI IDs or logical unit numbers (LUNs) • setting configurations • retrieving performance information • running tests (for service use) • using - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 37
the Control Panel Operating the Control Panel The control panel enables manual control of all jukebox operations using four buttons and an LED display. The SCSI IDs of the jukebox and its optical drives can be set and changed, disks may be loaded and ejected, configurations can be monitored - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 38
Figure 3-1 Operating the Jukebox Operating the Control Panel The Jukebox Control Panel 3- 4 Chapter 3 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 39
the display choice backward by one NEXT scrolls the display choice forward by one ENTER selects the displayed choice Used to power the jukebox on and off. Used to load and eject optical disks Figure 3-2 shows the jukebox menus available using the control panel selection buttons. Chapter 3 3- 5 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 40
Figure 3-2 Operating the Jukebox Operating the Control Panel Jukebox Display Menu Tree 3- 6 Chapter 3 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 41
Using Selection Buttons Use the CANCEL, PREV, NEXT, and ENTER buttons to select tasks you want the jukebox to perform. When you push these buttons, the message in the display window changes. See the next may have to press CANCEL more than once in some cases.) Operating the Jukebox Chapter 3 3- 7 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 42
select. Instructions for selecting or changing choices follows the explanation of the messages. Top Level Menus READY The jukebox is run by service). INFO * Select to retrieve performance information stored in the jukebox logs. CONFIG * Select to customize the way the jukebox functions. SCSI - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 43
Operating the Jukebox Understanding Display Window Messages In Figure 3-2, you can display the selections listed in boxes below the shaded choices by displays. Press PREV or NEXT to scroll through the list. To perform the displayed operation, press ENTER. Operating the Jukebox Chapter 3 3- 9 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 44
NOTE Figure 3-3 Operating the Jukebox Loading a Disk into the Jukebox Loading a Disk into the Jukebox Label all disks before loading them into the jukebox. (See "Labeling an Optical Disk Cartridge" in Chapter 2 for instructions.) Some software packages require that you load and eject disks by using - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 45
Operating the Jukebox Loading a Disk into the Jukebox 3. LOADING displays as the jukebox moves the disk to the slot. After the disk is loaded into the selected storage slot, until you are finished loading disks. 4. Press CANCEL to return to the READY state. Operating the Jukebox Chapter 3 3-11 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 46
disks by following the instructions in the software. If you use a software package to manage files in the jukebox, check the software . ("#" is flashing and the number of the first storage slot in the jukebox that contains an optical disk.) 3. If you want to select the storage slot number that shows - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 47
. Don't forget your password. If you forget it, only your service representative can reset the security code to the factory setting which enables you the menu tree below ADMIN *. If you have set your own password into the jukebox, continue with Steps 3 to 5 below. 3. Press NEXT or PREV until the - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 48
three times to return to READY Turning off the jukebox in the next step could cause data loss if not done correctly. Do not turn can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. If your computer is connected to - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 49
web site is also available for more extensive information at www.hp.com/isgsupport/optical/index.html Check your host system documentation and jukebox application software documentation to verify that the use of LUNs is supported. Start with READY in the display. 1. Press NEXT until ADMIN * displays - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 50
hp.com/isgsupport/optical/index.html Start with READY in the display. 1. Press NEXT until ADMIN * displays, and then press ENTER. 2. Enter the administration password. Instructions # displays. (JKBX ID # stands for the current ID of the jukebox controller, DRV # ID # is the current ID setting of the - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 51
hp.com/isgsupport/optical/index.html Start with READY in the display. 1. Press NEXT until ADMIN * displays, and then press ENTER. 2. Enter the administration password. Instructions . (JKBX ID # stands for the current ID of the jukebox controller, LUN # is the current logical unit number, and DRV - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 52
between the jukebox controller and the drives, problems can result. For this reason, the jukebox will not accept IDs for the jukebox controller and not turn off power to the jukebox until you are sure the SCSI bus is inactive. Check your host system manuals for information about checking the SCSI - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 53
the jukebox operates. Start with READY in the display. 1. Press NEXT until ADMIN * displays. 2. Enter the administration password. Instructions result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. If your computer is - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 54
occurs. The default configuration is RECOVERY ON, and recovery should remain ON under normal conditions. Sets all jukebox configurations to default settings. Used by service personnel only. Sets all jukebox odometers to zero. Toggles between ON and OFF. (The default setting is DUAL PICKER ON, and - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 55
(the default state of the jukebox). Toggles between OUT and IN. service call. Toggles between ON and OFF. When set to ON (default), write verify is forced. When set to OFF, the drives may write verify or not, depending on how they are manually configured or how they are configured by the jukebox - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 56
> ADMIN * > INFO * You can display information stored in the jukebox operating logs by using the INFO * menu. Start with READY in the display. 1. Press NEXT until ADMIN * displays. 2. Enter the administration password. Instructions for entering this password are in "Entering the Administration Menu - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 57
Operating the Jukebox Operating the Jukebox Retrieving Log History Log Name Description JKBX ODOMETERS * Press ENTER to select the odometer logs described in the next five rows. HOURS Number of operation - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 58
Operating the Jukebox Retrieving Log History Log Name Description SOFT ERROR * Log of at fault. MOTION indicates one of the following types of movements taking place in the jukebox at the time of the failure: • EXCHANGE • MOVE • POSITION • INIT ELEM • REZERO • ROTATE • - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 59
is valid for the EXCHANGE movement only.) Move number in which the error occurred. First jukebox micro-move for the original move command issued prior to the failure. Second jukebox micro-move for the original move command issued prior to the failure. *MICROMOVE 3 # *MICROMOVE 4 # *MICROMOVE - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 60
of these tests are included in this manual only for your information. Instructions for running internal tests are included in this guide to help you run tests if requested by service. There is a possibility you may run one test as a result of troubleshooting; this test is "INIT ELEM STATUS." Start - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 61
that the instructions for running internal tests is included in this user guide and why the tests are described. EXCHANGE DEMO Used by service personnel only. Do not run this test if the jukebox contains disks with file system data on them. This test moves randomly-chosen optical disks to - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 62
orientation. This test displays FAIL if there are no disks in the jukebox or if all storage slots are full. The drives and mailslot must be empty. Makes a combination of moves with a PASS/FAIL result. It moves an optical disk from the lowestnumbered full slot to the mailslot with a random flip - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 63
that location is known, otherwise the disk is placed into the first available empty storage slot. FILL PICKER Used by service personnel only. Do not run this test if the jukebox contains disks with file system data on them.Moves a disk into the disk transport mechanism from the first storage slot - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 64
setting should always be used in normal jukebox operation. PLUNGE 1/2 SPD Used by service personnel only. Allows the disk transport mechanics to run front of each stack of optical disks. If the path is clear, a "0" displays; if the path is blocked (because of an optical disk that is not inserted - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 65
Operating the Jukebox Running an Internal Test Test Name Description BOTTOM THUMB Used by service personnel only. Reports THUMB THUMB is returned, both thumbs are in the back position. TOP THUMB Used by service personnel only.Reports ON or OFF. Looks at the top thumb sensor which reports - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 66
a faulty drive while the jukebox remains online and active. This feature is available only if enabled by your jukebox application software. Selecting online repair should be done only by an authorized service representative. This procedure could cause the jukebox optical drives to become inactive - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 67
troubleshooting section. If these procedures do not correct the problem, check the HP web site at www.hp.com/isgsupport/optical/index.html and the other support services listed in Appendix A. If a service call is necessary, gather the following information before calling: • model of your jukebox - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 68
the unit! Moving the unit risks damaging the optical drive. Call your service representative. *Ensure that the SCSI bus is inactive before removing power to the jukebox. Removing power to a device on an active SCSI bus can cause data loss and/or problems with the SCSI interface. 3- 34 Chapter 3 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 69
Operating the Jukebox Operating the Jukebox Troubleshooting Problem What to do No display messages. • Ensure that the power cord is connected. • Ensure that the power switch is ON. • Power cycle the jukebox.* • If steps above are unsuccessful, call your service representative. Changed the - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 70
Operating the Jukebox Troubleshooting Problem What to do Disk inserted in the mailslot but MAILSLOT , the mailslot sensors may be defective. Contact your service representative. Disk inserted in the mailslot but DEST NOW FULL displays The jukebox moved a disk into the slot you chose before your - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 71
the Jukebox Operating the Jukebox Troubleshooting Problem What to do Disk eject attempted but RESERVED displays. The jukebox application software recovery procedures. If no procedures are available, call your service representative. Disk eject attempted but SOURCE NOW EMPTY displays. The - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 72
Operating the Jukebox Troubleshooting Problem What to do RUN ISTAT TEST displays (this initializes the element status) • Power cycle the jukebox.* • Run the INIT ELEM STATUS test under the TEST * menu • If steps above do not result in a READY display, call your service representative. Can't - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 73
A Supplies and Customer Support Supplies and Customer Support - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 74
Supplies and Customer Support Overview of This Appendix Overview of This Appendix This appendix provides information on the following topics: • supplies and accessories • shipping screw specifications • HP customer support A-2 Appendix A - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 75
disk) Rewritable optical disk (2,048 bytes/sector, 5.2 Gbytes, 8-pack) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, 8-pack) HP Part Number 88147J C6299J 88146J C6298J Appendix A A-3 Supplies and Customer Support - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 76
Supplies and Customer Support Supplies and Accessories Item HP Part Number Rewritable optical disk (1,024 bytes/sector, 4.7 Gbytes, single disk) Rewritable optical disk (1,024 bytes/sector, 4.7 Gbytes, 8-pack) 88143J C2589J Write-once optical disk (1,024 bytes/sector, 4.7 Gbytes, single disk) - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 77
Supplies and Customer Support Supplies and Accessories Item HP Part Number 0.9 m (2.9 ft) thumb screw to thumb screw K2294 1.5 m (4.9 ft) thumb screw to thumb screw K2295 density (molded) C2904A 68-pin differential high-density (molded) C2905A Supplies and Customer Support Appendix A A-5 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 78
Support Supplies and Accessories Item Disk Cleaners RA-2 Manual Disk Cleaner ProDisk Corporation US Tel.(612) 439-6202 Fax (612) 439-5946 (approximately US$30) KA-1 Automatic Disk Cleaner ProDisk (see above) (approximately US$559) Documentation User's Guide (replacement/additional) HP Part - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 79
-Packard Customer Support If your jukebox fails during the warranty period, and the suggestions in this user's guide and accompanying documentation do not solve your problem: • Consult the Quick FAX or HP FIRST (FAX information Retrieval Support Technology) facsimile assistance services.The phone - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 80
FAX and HP FIRST are automated systems that FAX requested product information and/or technical support documents to you. These faxback services are available 24 hours. Simply dial the FAX number from a touch tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 81
681 5792 North and South (800) 368-9673 or (970) 635-1510 America and Canada All other countries (to the US) (970) 635-1510 Electronic Support Services For 24-hour access to information over your modem, refer to the following listings. On-line - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 82
application software you are using and its version - any jukebox driver you may be using that is separate from your jukebox application software and the version of this driver US - America's Customer Support Center Monday - Friday, 7am - 5pm Mountain Time (970) 635-1000 Europe - European Customer - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 83
11 6299 01 441 7199 902 321 123 08 619 2170 0848 80 11 11 0171 512 5202 English language support from other European countries: +44 171 512 5202 Asia-Pacific - HP Customer Support Center Australia China Japan Korea 8:30 - 17:30 Mon-Fri 8:30 - 17:30 Mon-Fri 9:00 - 1200 13:00 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 84
/distributor or the nearest HP sales and service office. Telephone Support After Warranty Before calling, please record the following information and have it ready when you contact your support center representative: - model number of your jukebox - serial number - brand and model of your host - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 85
Supplies and Customer Support Hewlett-Packard Customer Support Elsewhere in the World Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Additional Telephone Support Singapore Customer Care-Line for End-Users HP Reseller Locator Numbers (65) 272-5300 US - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 86
or replace products which prove to be defective. Replacement products may be either new or like-new. 2. HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 87
Supplies and Customer Support Warranty 8. HP will be liable for damage to tangible property per damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product. 9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 88
Supplies and Customer Support Warranty A-16 Appendix A - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 89
B Operating This Jukebox on a SCSI Bus Operation on a SCSI Bus - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 90
This Jukebox on data transmission is called a "wide" bus. The wide bus can support 16 devices. Initiators and Targets SCSI devices on the bus are either The ID is designated by the user and is set electronically or manually depending on the device. In addition to identifying a device on the - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 91
addressing devices on the bus. Another method of addressing is also available; logical unit numbering (LUN). This method enables a complex device, such as a jukebox, to group its internal SCSI devices to a single SCSI ID. The complex device is identified by a SCSI ID, but this complex device assigns - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 92
on a SCSI Bus A Brief Overview of SCSI To use this form of addressing, however, the jukebox application software, the SCSI bus drivers and the host adapter firmware all have to support this mode of addressing. The following diagram shows LUNs assigned to devices within the device at ID 6. Transfer - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 93
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI Termination is always at both physical ends of the bus. Operation on a SCSI Bus Single-ended and Differential - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 94
NOTE Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI • This connector is similar to a D-type connector, but smaller and with smaller pin holes placed closer together. • 50- - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 95
single-ended bus or a wide differential bus. In the diagram below, note that the single-ended (50-line) bus is brought directly onto the jukebox internal narrow bus. The differential interface accepts a wide bus in its 68-pin connector, but only uses the 50 data and control lines that comprise - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 96
, HP recommends that this jukebox be the only device on a bus. The recommendation is the same whether the bus is single-ended or differential. One reason for the recommendation is that interactions on a SCSI bus can be complicated. The more devices on the bus, the more chance for problems. Another - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 97
on a SCSI Bus The SCSI Bus and This Jukebox This method should only be implemented by an experienced systems integrator who is highly knowledgeable about SCSI. Since the wide (68-pin) buses need more - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 98
could cause data loss. • If devices are on both sides of the host computer adapter (such as hard drives internal to the host computer and a jukebox external to the host computer) make sure that there is no termination on the host computer adapter. Termination must be only on the device inside - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 99
• Do not connect a single-ended bus to a differential bus. Damage can occur. For current information on issues relating to installation, operation, and support of jukeboxes, you may want to go to: HP Optical Storage www.hp.com/isgsupport/optical/index.html Operation on a SCSI Bus Appendix B B-11 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 100
When Using Basic SCSI Addressing and When Using LUN Mode Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Default SCSI and LUN Settings LUN Mode OFF LUN Mode ON ID JKBX ID 6 DRV 1 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 101
When Using Basic SCSI Addressing and When Using LUN Mode LUN Mapping if "DRVs" SCSI ID is Changed to an ID Different Than the Jukebox (IDs used here are an example) LUN Mode ON ID LUN JKBX ID 5 0 DRV 1 ID 6 0 DRV 2 ID 6 1 DRV 3 ID* 6* 2* DRV 4 ID* 6* 3* * 320ex models only - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 102
a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Two or Four Drives, Basic SCSI Addressing Displays on the Control Panel Under CHOOSE LUN - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 103
on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Two or Four Drives, LUN Addressing, Controller/Drives Use Same ID Operation on a SCSI Bus - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 104
on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Two or Four Drives, LUN Addressing, Controller/Drives Use Different IDs Displays on the Control - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 105
Additional SCSI Addresses Available No. of Drives LUN mode OFF (Basic SCSI Addressing) LUN Mode ON (drives & jukebox controller use the same ID)* LUN Mode ON (drives & jukebox controller use different IDs) 2 4 IDs are 6 IDs are available 5 IDs are available available for for connecting - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 106
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode B- 18 Appendix B - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 107
C Safety and Regulatory Information Safety and Regulatory Information - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 108
Safety and Regulatory Information Overview of this Appendix Overview of this Appendix This appendix contains important safety and regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan. C- 2 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 109
to laser products marketed in the United States. Use of controls, adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure. Complies with 21 CFR Chapter 1 Subchapter J. Laser Class Information: A black on yellow label which - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 110
Safety and Regulatory Information EC Radio Frequency Interference Statement (Europe Only) WARNING EC Radio Frequency Interference Statement (Europe Only) This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 111
Safety and Regulatory Information United Kingdom Telecommunications Act 1984 United Kingdom Telecommunications Act 1984 The HP SureStore Optical 160ex, 320ex and 400ex jukeboxes are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 112
Safety and Regulatory Information Declaration of Conformity Declaration of Conformity C- 6 - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 113
Safety and Regulatory Information Herstellerbescheinigung Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO 7779:1988/EN - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 114
på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för laserstrålning, som överskrider gränsen för laserklass 1. Huolto HP SureStore Optical 160ex, 320ex, 400ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 115
LASER SAFETY SUMMARY LASER SAFETY CLASS 1 LASER PRODUCT (The same in Swedish.) HP SureStore Optical 160ex, 320ex and 400ex jukeboxes are for user safe class 1 laser products. In normal use the enclosure of the optical drives prevents the laser beam from escaping outside of the product. The - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 116
Safety and Regulatory Information Japanese VCCI Statement Japanese VCCI Statement This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 117
denote separate sides of the optical disk. The optical disk is never removed from the cartridge. disk See optical disk. driver A program that allows the and removed from the jukebox. multifunction drive An optical disk drive that supports both rewritable and write-once optical disks. The drive - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 118
disk A term synonymous with the 5.25-inch magneto-optical disk. There are two types of optical disks used in jukeboxes: rewritable and write-once. optical disk library See jukebox. R-T rewritable optical An optical disk technology in which data can be repeatedly written using magnetooptical reading - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 119
selection buttons 3-5 swivel feature 3-5 conventions typographical iii customer support A-8 D disk labels jamming shutter 2-4 disks care of of 3-22 M mailslot 3-5 menu tree 3-6 moving the jukebox 1-15 O online repair service only 3-32 optical disks care of 2-6 types 2-3 using 2-2 P password - HP Surestore 160ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1160-90 - Page 120
mode 3-15 setting up the jukebox 1-2 shipping screw specifications A-7 shipping the jukebox 1-15 supplies and accessories A-3 system components needed 1-3 T tests internal 3-26 troubleshooting 3-33 procedures 3-34 type styles in this book iii U Use 3-7 using optical disks 2-2 V viewing the SCSI IDs
HP SureStore
160ex / 320ex / 400ex
Optical Jukebox
User’s Guide
Edition 1
HP Part No. C1160-90015
Printed in: Greeley, CO USA
© Copyright February 1998