HP Surestore 660ex HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90
HP Surestore 660ex - Optical Jukebox Manual
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- HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 1
HP SureStore 660ex / 1200ex Optical Jukebox User's Guide Edition 1 HP Part No. C1104-90015 Printed in: Greeley, CO USA © Copyright February 1998 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 2
furnishing, performance, or use of this material. © Copyright February 1998 Printing History New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 3
WARNING CAUTION NOTE Typographical Conventions The following typographical conventions are used in this manual: Emphasis: Denotes important information. Keycap: Keys on the library. Computer Output: Information displayed in the display window and screen menu items that you can select. - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 4
In This Manual This user's guide includes: Chapter 1 set-up information for the HP SureStore Optical 80ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description, operating instructions, and troubleshooting information Appendix A supplies - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 5
Power 1-17 Configuring Write Verify 1-18 Installing the Wheel Chocks 1-19 Moving or Shipping the Jukebox 1-20 Moving the Jukebox a Short Distance 1-20 Shipping the Jukebox 1-21 2. Using Optical Disks Overview of This Chapter 2-2 Using Optical Disks 2-2 Choosing an Optical Disk Type 2-3 v - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 6
Disk Cartridge 2-4 Write-Protecting an Optical Disk 2-5 Caring for Optical Disks 2-6 Cleaning Disks 2-6 3. Operating the Jukebox Overview of This Chapter 3-2 Operating the Control Panel 3-3 Log History 3-23 Running an Internal Test 3-28 Using Online Repair 3-34 Troubleshooting 3-35 vi - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 7
North and South America and Canada A-12 Europe A-12 Elsewhere in the World A-13 Additional Telephone Support A-13 HP Reseller Locator Numbers A-13 Warranty A-14 B. Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI B-2 General B-2 The SCSI Bus B-2 Initiators and Targets B-2 LUN - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 8
Contents Single-ended and Differential Interfaces B-5 Connectors B-5 The SCSI Bus and This Jukebox B-7 Adding Devices to the Bus B-8 Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode B-12 C. Safety and Regulatory Information Overview of this Appendix C-2 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 9
1-19 Figure 2-1 . Recommended Placement of Cartridge Labels 2-4 Figure 2-2 . Write-Protect Button Location 2-5 Figure 3-1 . The Jukebox Control Panel 3-4 Figure 3-2 . Jukebox Display Menu Tree 3-6 Figure 3-3 . Loading a Disk 3-10 Figure B-1 . Single-ended and Differential Interfaces on This - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 10
Figures x - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 11
Choices 3-21 Table 3-2. Information Logs 3-23 Table 3-3. Internal Tests 3-29 Table 3-4. Troubleshooting 3-36 Table A-1. Basic Supplies and Accessories A-3 Table B-1. Default SCSI and LUN Setings in 4- and 6-Drive Jukeboxes . . . . . .B-12 Table B-2. Default SCSI and LUN Settings in the 10-Drive - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 12
Tables xii - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 13
Chapter 1: Setting upStheettiDngiskUpDrthivee Jukebox Setting Up the Jukebox 1 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 14
included in a 4- or 6-drive jukebox - two of each included in a 10-drive jukebox - this guide Items needed but not included with the jukebox: • SCSI cable with either a a 10-drive jukebox you may choose to use two adapters. • application software that supports this type of jukebox 1- 2 Chapter 1 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 15
in a standard configuration. • Host computer CPU • Operating system • Optical jukebox application software • Jukebox SCSI drivers (may be included in optical jukebox application software above) • Jukebox High-Availability Configuration The following list is a hierarchy of the system components - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 16
Figure 1-1 Setting Up the Jukebox Identifying Right-Side Panel Features Identifying Right-Side Panel Features Right-Side Panel Features - 10-Drive Jukebox Shown 1- 4 Chapter 1 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 17
the power cord away from other connectors and provide strain relief for the power cord connection. Needed for service calls. Write down your jukebox serial number before you call your service representative. Panel that covers the interface and power connection components. The panel is secured by two - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 18
Panel Features Two screws secure the customer access panel to the side of jukebox during shipment from the factory. These screws are removed during unpacking but should be replaced after installation is complete. If the jukebox is ever reshipped, these screws must be in place to properly secure the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 19
card in 4- and 6-drive models, two cards in 10-drive models This jukebox may be used in high availability environments. High availability environments can be complex and are not described in this guide. Consult with your high-availability vendor for installation and configuration. The maximum cable - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 20
below. You will be shown the page for the proper procedures. Standard Configuration • The only peripheral on a bus ... and the jukebox has 4 or 6 drives ... and the jukebox has 10 drives and you are using two host adapters ... and the jukebox has 10 drives and you are using one host adapter • The - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 21
place if the jukebox is ever reshipped. If you have to replace these screws, they are 6/32 x .437. 2. Remove the customer access panel by pulling on the bottom of the panel and then lifting it off (see Figure 1-1). (If screws are installed, use a flatblade screwdriver or T-15 Torx driver.) Chapter - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 22
a 68-pin high-density terminator. If you are using the single-ended interface, use a 50-pin high-density active terminator. Connecting a 4- or 6-Drive Jukebox 6. Plug a SCSI terminator into one of the SCSI ports on the unused interface. Only one terminator is necessary on an unused interface. The - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 23
Chapter 1: Setting upStheettiDngiskUpDrthivee Jukebox Setting Up the Jukebox Connecting a 4- or 6-Drive Jukebox If you are terminating a differential interface, use a 68-pin high-density terminator. If you are terminating a single-ended interface, use a 50-pin high-density active - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 24
of the same type of different types (single-ended or differential). If you use two different types of interface, check that your jukebox application software supports this. The diagram shows cable connections to the differential SCSI interface on both interface cards at "B2." One cable is connected - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 25
bottom of the panel and then lifting it off (see Figure 1-1). (If screws are installed, use a flatblade screwdriver or T-15 Torx driver.) Connecting a 10-Drive Jukebox, Two Host Adapters, Basic SCSI Addressing 5. Plug a SCSI terminator into the unused SCSI connector of interface type you chose (the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 26
place if the jukebox is ever reshipped. If you have to replace these screws, they are 6/32 x .437. 2. Remove the customer access panel by pulling on the bottom of the panel and then lifting it off (see Figure 1-1). (If screws are installed, use a flatblade screwdriver or T-15 Torx driver.) Refer to - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 27
, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing Connecting a 10-Drive Jukebox, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing CAUTION 5. Terminate the daisy-chained bus by plugging a terminator into the unused port of the second - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 28
or differential Appendix B provides a brief overview of SCSI and the issues you must consider when placing other peripherals on the same bus with this jukebox. More extensive information and frequently asked questions are at the web site: www.hp.com/isgsupport/optical/index.html 1- 16 Chapter 1 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 29
), READY displays. If DEVICE FAILED displays. See "Troubleshooting" in Chapter 3 for troubleshooting procedures. 7. Refer to Chapter 3, "Operating the Jukebox" for instructions on setting the SCSI addresses, loading optical disks into the jukebox, setting a password, etc. Continue on to "Configuring - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 30
The write verify configuration ensures that data is written reliably to an optical disk. The jukebox ships with write verify enabled. Many software applications also default to this method of writing. Writing data on a magneto-optical disk requires two passes. The first pass erases the data in the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 31
easily and could cause injury or damage if allowed to move unintentionally. Four wheel chocks are provided to stabilize the jukebox in position. Install the wheel chocks after the jukebox is moved to its operating position and all cables are in place. Installing the Wheel Chocks NOTE 1. After all - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 32
from the jukebox, follow your jukebox application software instructions for unmounting, ejecting, and labeling disks to ensure that the jukebox can be brought online again easily. Ensure that there are no disks in the drives. If you will be manually ejecting disks, refer to "Ejecting an Optical Disk - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 33
the Jukebox 1. Follow your jukebox application software instructions for unmounting and ejecting disks. Ensure that there are no disks in the drives. If you will be manually ejecting disks, refer to "Ejecting a Disk From the Jukebox in Chapter 3. Failure to eject a disk from the optical drive - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 34
right or left sides (see Figure 1-1). Pushing the jukebox from either the front or back sides could result in the jukebox tipping over if a wheel catches on an obstacle. 8. Repackage the jukebox in the same way it was received Your service representative can provide assistance or advise you on how - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 35
2 Using Optical Disks Using Optical Disks - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 36
. A failure of the mechanical components of a cartridge could damage the mechanism of an optical drive. Use only HP-qualified media cartridges in this jukebox. Use of non-HP-qualified optical cartridges could damage an optical drive and void the warranty of that drive. A list of Hewlett-Packard - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 37
Type Two disk types are available for use in the jukebox: rewritable disks and write-once disks. To choose which type of disks to use, consider these points: • Rewritable optical disks--data can be repeatedly written and erased. • Write-Once optical disks--data can be written only once, and the data - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 38
this purpose. Here are some suggestions for labeling: Your jukebox application software may label your optical disk slot locations differently. Use your application to check label interferes with the shutter, a service call may be necessary. Recommended Placement of Cartridge Labels 2- 4 Chapter 2 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 39
disks, write-protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk. With write-once optical disks, existing files cannot be altered or erased regardless of whether or not the write-protect button has been set. However, setting the button - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 40
into the jukebox. • Remove optical disk. Abrasive particles dragged across the disk surface can damage the disk and prevent recovery of some or all of the data on the disk. Clean a disk only with a disk cleaning kit. Follow the disk cleaning kit instructions exactly. The order numbers for manual - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 41
3 Operating the Jukebox Operating the Jukebox - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 42
into the jukebox • ejecting optical disks from the jukebox • entering the administration menu password • changing the administration menu password • setting SCSI IDs or logical unit numbers (LUNs) • setting configurations • retrieving performance information • running tests (for service use) • using - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 43
Operating the Control Panel Operating the Control Panel The control panel enables manual control of all jukebox operations using six buttons and an LED display. The SCSI IDs of the jukebox and its optical drives can be set and changed, disks may be loaded and ejected, configurations can be monitored - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 44
Figure 3-1 Operating the Jukebox Operating the Control Panel The Jukebox Control Panel 3- 4 Chapter 3 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 45
Lit differently to indicate the following: • Steady Green - power is on • Flashing Green - an optical drive is being accessed • Amber - a fault occurred Used to load and eject optical disks Figure 3-2 shows the jukebox menus available using the control panel selection buttons. Chapter 3 3- 5 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 46
Figure 3-2 Operating the Jukebox Operating the Control Panel Jukebox Display Menu Tree 3- 6 Chapter 3 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 47
Using Selection Buttons Using Selection Buttons Use the LOAD, EJECT, NEXT, PREV, CANCEL, and ENTER buttons to select tasks you want the jukebox to perform. When you push these buttons, the message in the display window changes. See the next section for a list of messages. Each time you - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 48
select. Instructions for selecting or changing choices follows the explanation of the messages. Top Level Menus READY The jukebox is run by service). INFO * Select to retrieve performance information stored in the jukebox logs. CONFIG * Select to customize the way the jukebox functions. SCSI - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 49
NOTE Operating the Jukebox Understanding Display Window Messages An "*" indicates there are multiple selections available for the displayed choice. When a menu selection PREV or NEXT to scroll through the list. To perform the displayed operation, press ENTER. Operating the Jukebox Chapter 3 3- 9 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 50
NOTE Figure 3-3 Loading a Disk into the Jukebox Label all disks before loading them into the jukebox. (See "Labeling an Optical Disk Cartridge" in Chapter 2 for instructions.) Some software packages require that you load and eject disks by using instructions in the software. If you use a software - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 51
you want to choose a different storage slot, press NEXT or PREV until the desired slot number displays, and then press ENTER. 4. LOADING displays as the jukebox moves the disk to the slot. After the disk is loaded into the selected storage slot, the display returns to LOAD *. You may now load - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 52
eject disks by following the instructions in the software. If you use a software package to manage files in the jukebox, check the software documentation flashing and the number of the first storage slot in the jukebox that contains an optical disk.) 3. If you want to select the storage slot number - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 53
. Don't forget your password. If you forget it, only your service representative can reset the security code to the factory setting which enables you the menu tree below ADMIN *. If you have set your own password into the jukebox, continue with Steps 3 to 5 below. 3. Press NEXT or PREV until the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 54
three times to return to READY Turning off the jukebox in the next step could cause data loss if not done correctly. Do not turn can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. If your computer is connected to - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 55
B. A web site is also available for more extensive information at www.hp.com/isgsupport/optical/index.html. Check your host system documentation and jukebox application software documentation to verify that the use of LUNs is supported. Start with READY in the display. 1. Press NEXT until ADMIN - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 56
hp.com/isgsupport/optical/index.html. Start with READY in the display. 1. Press NEXT until ADMIN * displays, and then press ENTER. 2. Enter the administration password. Instructions displays. (JKBX ID # stands for the current ID of the jukebox controller, DRV # ID # is the current ID setting of the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 57
hp.com/isgsupport/optical/index.html. Start with READY in the display. 1. Press NEXT until ADMIN * displays, and then press ENTER. 2. Enter the administration password. Instructions # displays on Bus 2. ("#" is the current ID for the jukebox controller and drives when LUN mode is ON.) 5. Press NEXT - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 58
ID. If your host computer system does not support multiple types at the same ID and you want to use LUN mode, you ID is placed between the jukebox controller and the drives, problems can result. For this reason, the jukebox will not accept IDs for the jukebox controller and drives that - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 59
if not done correctly. Do not turn off power to the jukebox until you are sure the SCSI bus is inactive. Removing power active can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. If your computer is connected to - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 60
the jukebox operates. Start with READY in the display. 1. Press NEXT until ADMIN * displays. 2. Enter the administration password. Instructions result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. If your computer is - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 61
occurs. The default configuration is RECOVERY ON, and recovery should remain ON under normal conditions. Sets all jukebox configurations to default settings. Used by service personnel only. Sets all jukebox odometers to zero. Toggles between ON and OFF. (The default setting is DUAL PICKER ON, and - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 62
may result in a service call. WRITE VERIFY ON/OFF Toggles between ON and OFF. When set to ON (default), write verify is forced. When set to OFF, the drives may write verify or not, depending on how they are manually configured or how they are configured by the jukebox application software. MS - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 63
> ADMIN * > INFO * You can display information stored in the jukebox operating logs by using the INFO * menu. Start with READY in the display. 1. Press NEXT until ADMIN * displays. 2. Enter the administration password. Instructions for entering this password are in "Entering the Administration Menu - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 64
Operating the Jukebox Retrieving Log History Log Name Description JKBX ODOMETERS * Press ENTER to select the odometer logs described in the next five rows. HOURS Number of operation - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 65
Operating the Jukebox Operating the Jukebox Retrieving Log History Log Name Description SOFT ERROR * Log of recovered errors (commands that complete successfully). Returns either NO SOFT ENTRIES or ENTRY #. (There may - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 66
# *MICROMOVE 1 # *MICROMOVE 2 # *MICROMOVE 3 # *MICROMOVE 4 # Description indicates one of the following types of movements taking place in the jukebox at the time of the failure: • EXCHANGE • MOVE • POSITION • INIT ELEM • REZERO • ROTATE • DIAGNOSTIC • RESTORE Element number to which the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 67
micro-move for the original move command issued prior to the failure. *MICROMOVE 6 # Sixth jukebox micro-move for the original move command issued prior to the failure. (This is the last at the time of the error. * Press ENTER to display more information Operating the Jukebox Chapter 3 3-27 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 68
of these tests are included in this manual only for your information. Instructions for running internal tests are included in this guide to help you run tests if requested by service. There is a possibility you may run one test as a result of troubleshooting; this test is "INIT ELEM STATUS." Start - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 69
that the instructions for running internal tests is included in this user guide and why the tests are described. EXCHANGE DEMO Used by service personnel only. Do not run this test if the jukebox contains disks with file system data on them. This test moves randomly-chosen optical disks to - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 70
orientation. This test displays FAIL if there are no disks in the jukebox or if all storage slots are full. The drives and mailslot must be empty. Makes a combination of moves with a PASS/FAIL result. It moves an optical disk from the lowestnumbered full slot to the mailslot with a random flip - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 71
that location is known, otherwise the disk is placed into the first available empty storage slot. FILL PICKER Used by service personnel only. Do not run this test if the jukebox contains disks with file system data on them. Moves a disk into the disk transport mechanism from the first storage slot - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 72
setting should always be used in normal jukebox operation. PLUNGE 1/2 SPD Used by service personnel only. Allows the disk transport mechanics to run front of each stack of optical disks. If the path is clear, a "0" displays; if the path is blocked (because of an optical disk that is not inserted - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 73
Operating the Jukebox Running an Internal Test Test Name Description BOTTOM THUMB Used by service personnel only. Reports THUMB THUMB is returned, both thumbs are in the back position. TOP THUMB Used by service personnel only.Reports ON or OFF. Looks at the top thumb sensor which reports - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 74
a faulty drive while the jukebox remains online and active. This feature is available only if enabled by your jukebox application software. Selecting online repair should be done only by an authorized service representative. This procedure could cause the jukebox optical drives to become inactive - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 75
troubleshooting section. If these procedures do not correct the problem, check the HP web site at www.hp.com/isgsupport/optical/index.html and the other support services listed in Appendix A. If a service call is necessary, gather the following information before calling: • model of your jukebox - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 76
the unit! Moving the unit risks damaging the optical drive. Call your service representative. *Ensure that the SCSI bus is inactive before removing power to the jukebox. Removing power to a device on an active SCSI bus can cause data loss and/or problems with the SCSI interface. 3- 36 Chapter 3 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 77
Operating the Jukebox Operating the Jukebox Troubleshooting Problem What to do No display messages. • Ensure that the power cord is connected. • Ensure that the power switch is ON. • Power cycle the jukebox.* • If steps above are unsuccessful, call your service representative. Changed the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 78
Operating the Jukebox Troubleshooting Problem What to do Disk inserted in the mailslot but MAILSLOT , the mailslot sensors may be defective. Contact your service representative. Disk inserted in the mailslot but DEST NOW FULL displays The jukebox moved a disk into the slot you chose before your - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 79
the Jukebox Operating the Jukebox Troubleshooting Problem What to do Disk eject attempted but RESERVED displays. The jukebox application software recovery procedures. If no procedures are available, call your service representative. Disk eject attempted but SOURCE NOW EMPTY displays. The - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 80
Operating the Jukebox Troubleshooting Problem What to do RUN ISTAT TEST displays (this initializes the element status) • Power cycle the jukebox.* • Run the INIT ELEM STATUS test under the TEST * menu • If steps above do not result in a READY display, call your service representative. Can't - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 81
A Supplies and Customer Support Supplies and Customer Support - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 82
Supplies and Customer Support Overview of This Appendix Overview of This Appendix This appendix provides information on the following topics: • supplies and accessories • shipping screw specifications • HP customer support A-2 Appendix A - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 83
disk) Rewritable optical disk (2,048 bytes/sector, 5.2 Gbytes, 8-pack) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, 8-pack) HP Part Number 88147J C6299J 88146J C6298J Appendix A A-3 Supplies and Customer Support - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 84
Supplies and Customer Support Supplies and Accessories Item HP Part Number Rewritable optical disk (1,024 bytes/sector, 4.7 Gbytes, single disk) Rewritable optical disk (1,024 bytes/sector, 4.7 Gbytes, 8-pack) 88143J C2589J Write-once optical disk (1,024 bytes/sector, 4.7 Gbytes, single disk) - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 85
Supplies and Customer Support Supplies and Accessories Item HP Part Number 0.9 m (2.9 ft) thumb screw to thumb screw K2294 1.5 m (4.9 ft) thumb screw to thumb screw K2295 density (molded) C2904A 68-pin differential high-density (molded) C2905A Supplies and Customer Support Appendix A A-5 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 86
Support Supplies and Accessories Item Disk Cleaners RA-2 Manual Disk Cleaner ProDisk Corporation US Tel.(612) 439-6202 Fax (612) 439-5946 (approximately US$30) KA-1 Automatic Disk Cleaner ProDisk (see above) (approximately US$559) Documentation User's Guide (replacement/additional) HP Part - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 87
-Packard Customer Support If your jukebox fails during the warranty period, and the suggestions in this user's guide and accompanying documentation do not solve your problem: • Consult the Quick FAX or HP FIRST (FAX information Retrieval Support Technology) facsimile assistance services.The phone - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 88
FAX and HP FIRST are automated systems that FAX requested product information and/or technical support documents to you. These faxback services are available 24 hours. Simply dial the FAX number from a touch tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 89
20 681 5792 (800) 368-9673 or (970) 635-1510 (970) 635-1510 Electronic Support Services For 24-hour access to information over your modem, refer to the following listings. On-line Service Providers Technical information is available on CompuServe and America Online. (Compuserve and America Online - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 90
of your host computer SCSI adapter - jukebox application software you are using and its version - any jukebox driver you may be using that is separate from your jukebox application software and the version of this driver US - America's Customer Support Center Monday - Friday, 7am - 5pm Mountain - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 91
11 6299 01 441 7199 902 321 123 08 619 2170 0848 80 11 11 0171 512 5202 English language support from other European countries: +44 171 512 5202 Asia-Pacific - HP Customer Support Center Australia China Japan Korea 8:30 - 17:30 Mon-Fri 8:30 - 17:30 Mon-Fri 9:00 - 1200 13:00 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 92
/distributor or the nearest HP sales and service office. Telephone Support After Warranty Before calling, please record the following information and have it ready when you contact your support center representative: - model number of your jukebox - serial number - brand and model of your host - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 93
Supplies and Customer Support Hewlett-Packard Customer Support Elsewhere in the World Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Additional Telephone Support Singapore Customer Care-Line for End-Users HP Reseller Locator Numbers (65) 272-5300 US - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 94
or replace products which prove to be defective. Replacement products may be either new or like-new. 2. HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 95
Supplies and Customer Support Warranty 8. HP will be liable for damage to tangible property per damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product. 9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 96
Supplies and Customer Support Warranty A-16 Appendix A - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 97
B Operating This Jukebox on a SCSI Bus Operation on a SCSI Bus - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 98
This Jukebox on data transmission is called a "wide" bus. The wide bus can support 16 devices. Initiators and Targets SCSI devices on the bus are either The ID is designated by the user and is set electronically or manually depending on the device. In addition to identifying a device on the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 99
addressing devices on the bus. Another method of addressing is also available; logical unit numbering (LUN). This method enables a complex device, such as a jukebox, to group its internal SCSI devices to a single SCSI ID. The complex device is identified by a SCSI ID, but this complex device assigns - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 100
on a SCSI Bus A Brief Overview of SCSI To use this form of addressing, however, the jukebox application software, the SCSI bus drivers and the host adapter firmware all have to support this mode of addressing. The following diagram shows LUNs assigned to devices within the device at ID 6. Transfer - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 101
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI Termination is always at both physical ends of the bus. Operation on a SCSI Bus Single-ended and Differential - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 102
NOTE Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI • This connector is similar to a D-type connector, but smaller and with smaller pin holes placed closer together. • 50- - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 103
single-ended bus or a wide differential bus. In the diagram below, note that the single-ended (50-line) bus is brought directly onto the jukebox internal narrow bus. The differential interface accepts a wide bus in its 68-pin connector, but only uses the 50 data and control lines that comprise - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 104
, HP recommends that this jukebox be the only device on a bus. The recommendation is the same whether the bus is single-ended or differential. One reason for the recommendation is that interactions on a SCSI bus can be complicated. The more devices on the bus, the more chance for problems. Another - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 105
a SCSI Bus The SCSI Bus and This Jukebox Operation on a SCSI Bus Because a narrow device only has a 50-pin connector, it will not transmit the eight extra bits of data needed for the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 106
could cause data loss. • If devices are on both sides of the host computer adapter (such as hard drives internal to the host computer and a jukebox external to the host computer) make sure that there is no termination on the host computer adapter. Termination must be only on the device inside - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 107
NOTE Operating This Jukebox on a SCSI Bus The SCSI Bus and This Jukebox For current information on issues relating to installation, operation, and support of jukeboxes, you may want to go to: HP Optical Storage www.hp.com/isgsupport/optical/index.html Operation on a SCSI Bus Appendix B B-11 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 108
Using Basic SCSI Addressing and When Using LUN Mode Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Default SCSI and LUN Setings in 4- and 6-Drive Jukeboxes BUS 1 JKBX ID DRV 1 ID DRV 2 ID DRV 3 ID DRV 4 ID DRV 5 ID* DRV 6 ID* LUN Mode OFF - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 109
Using Basic SCSI Addressing and When Using LUN Mode Default SCSI and LUN Settings in the 10-Drive Jukebox BUS 1 LUN Mode OFF ID LUN LUN Mode ON ID LUN JKBX ID DRV 1 ID DRV 2 ID DRV 3 ID DRV 4 ID BUS 2 DRV 5ID DRV 6 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 110
LUN Mode Table B-3 BUS 1 JKBX ID DRV 1 ID DRV 2 ID DRV 3 ID DRV 4 ID LUN Mapping of a 10-Drive Jukebox if "DRVs BUS 1" ID is Changed to an ID Different Than the Jukebox Controller (IDs used are examples) LUN Mode ON ID LUN BUS 2 LUN Mode ON ID LUN 6 0 5 0 DRV 5ID 4 0 5 1 DRV - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 111
a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Four or Six Drives, One Host Adapter, Basic SCSI Addressing Operation on a SCSI Bus Displays - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 112
on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode 10 Drives, Two Host Adapters, Basic SCSI Addressing Displays on the Control Panel Under CHOOSE - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 113
on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Ten Drives, One Host Adapter, LUN Addressing, Controller/Drives Use Same IDs Operation on a SCSI - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 114
on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Ten Drives, One Host Adapter, LUN Addressing, Controller/Drives Use Different IDs Displays on the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 115
for Bus 2 for connecting other other devices. other devices. devices. If Bus 1 and Bus 2 are If Bus 1 and Bus 2 are NOT (In a 10 drive jukebox, four NOT daisy-chained, six daisy-chained, five SCSI drives are mounted on Bus 1 SCSI addresses are addresses are available on and 6 drives are - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 116
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode B- 20 Appendix B - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 117
C Safety and Regulatory Information Safety and Regulatory Information - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 118
Safety and Regulatory Information Overview of this Appendix Overview of this Appendix This appendix contains important safety and regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan. C- 2 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 119
to laser products marketed in the United States. Use of controls, adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure. Complies with 21 CFR Chapter 1 Subchapter J. Laser Class Information: A black on yellow label which - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 120
Safety and Regulatory Information EC Radio Frequency Interference Statement (Europe Only) WARNING EC Radio Frequency Interference Statement (Europe Only) This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 121
Safety and Regulatory Information United Kingdom Telecommunications Act 1984 United Kingdom Telecommunications Act 1984 The HP SureStore Optical 660ex and 1200ex jukeboxes are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 122
Safety and Regulatory Information Declaration of Conformity Declaration of Conformity C- 6 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 123
Safety and Regulatory Information Herstellerbescheinigung Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO 7779:1988/EN - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 124
på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för laserstrålning, som överskrider gränsen för laserklass 1. Huolto HP SureStore Optical 660ex ja 1200ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 125
Information LASER SAFETY SUMMARY LASER SAFETY CLASS 1 LASER PRODUCT (The same in Swedish.) HP SureStore Optical 660ex and 1200ex jukeboxes are for user safe class 1 laser products. In normal use the enclosure of the optical drives prevents the laser beam from escaping outside of the product. The - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 126
Safety and Regulatory Information Japanese VCCI Statement Japanese VCCI Statement This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 127
denote separate sides of the optical disk. The optical disk is never removed from the cartridge. disk See optical disk. driver A program that allows the and removed from the jukebox. multifunction drive An optical disk drive that supports both rewritable and write-once optical disks. The drive - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 128
disk A term synonymous with the 5.25-inch magneto-optical disk. There are two types of optical disks used in jukeboxes: rewritable and write-once. optical disk library See jukebox. R-T rewritable optical An optical disk technology in which data can be repeatedly written using magnetooptical reading - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 129
23 retrieving 3-23 LUN addressing B-3 LUN mode setting 3-15 M mailslot 3-5 maximum cable length 1-7 moving the jukebox 1-20 O online repair service use 3-34 optical disks care of 2-6 types 2-3 using 2-2 P power receptacle 1-5 power switch 1-5 R regulatory compliance C-1 retrieving log history 3-23 - HP Surestore 660ex | HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90 - Page 130
number location 1-5 service call information needed jukebox 1-21 strain relief clip 1-5 supplies and accessories A-3 switch power 1-5 system components needed 1-3 T tests running 3-28 top level displays ADMIN * 3-8 troubleshooting 3-35 listing of procedures 3-36 Typographical iii U using optical
HP SureStore
660ex / 1200ex
Optical Jukebox
User’s Guide
Edition 1
HP Part No. C1104-90015
Printed in: Greeley, CO USA
© Copyright February 1998