HP T5530 Troubleshooting Guide for HP t5135 and t5530 Thin Client
HP T5530 - Compaq Thin Client Manual
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- HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 1
Troubleshooting Guide HP t5135 and t5530 Thin Client - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP Company. Troubleshooting Guide Thin Client First Edition (April 2007) Document Part Number: 446631-001 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 3
to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. ENWW iii - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 4
iv About This Book ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 5
Troubleshooting 18 Troubleshooting Flow Charts 19 4 Restoring the Flash Image System Requirements ...38 Getting Started ...39 Creating an ISO Image ...40 Formatting a USB Flash Drive 43 Unpacking the Image and Tools for Deployment 45 Deploying with PXE ...46 5 Citrix Metaframe Citrix MetaFrame - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 6
Server 60 Configuring Remote Installation Services 61 Set User Permissions on the Active Directory Server 62 RIS Menu ...63 Creating Network Bootable Disk to Map Drives 64 For More Information ...65 Appendix D System BIOS Restoring a Corrupt BIOS ...68 Updating a BIOS ...69 Appendix E Replacing - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 7
. Operating Systems The HP ThinConnect operating system on the t51x5 models is a very basic system designed to support the thin client's role as a connection appliance. It is simple to use and is a very effective connection device for RDP and ICA connections The Windows CE operating system used on - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 8
connector 6 Parallel connector 7 Four USB 2.0 ports 8 Serial Number Location The serial number is displayed on the side of the unit. Figure 1-3 Serial number location Description PS/2 mouse (lime) and keyboard (purple) connectors Video connector Serial connector Power connector (12V, 3.33A DC - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 9
Connecting USB Equipment USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 10
4 Chapter 1 Product Description ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 11
that can be controlled with this method. BIOS Setting 1st Boot Device 2nd Boot Device 3rd Boot Device Boot Up NumLock F12 Boot Integrated Audio Network Controller Serial Port Parallel Port PWRON After PWR-Fail Wake-on-LAN BIOS Wake Up Default Value USB ATA Flash Network Off Enabled Enabled Enabled - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 12
BIOS Features ● Integrated Peripherals ● Power Management Setup The Task Actions are: ● Load Factory Defaults ● Set Administrative Password ● Set User Password Saving. To reset to original factory settings, select Load Factory Defaults. CAUTION: Do NOT turn the thin client power Off while the - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 13
Speed (view only) Amount of flash memory (view only) Memory size (view only) System ROM (view only) Integrated MAC (view only) UUID (view only) Chassis Serial # (view only) Asset Tracking Number (view only) Asset Tag Enter asset tracking number. ENWW Using the BIOS Settings 7 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 14
Flash. 3rd Boot Device Select Boot Device Priority. Default is Network. Boot Up Numlock Status Select power on state for Numlock. Security Option Select whether the Password is required every time the system boots or only when you enter Setup. Default is Setup. POST Delay (secs) Set a delay - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 15
or Disable USB controller. Default is enabled. Advanced USB Options Enable or Disable Secure USB and/or external ports. Default is enabled. USB Keyboard Support Allows use of USB keyboard under DOS. Default is enabled. USB Mouse Support Allows use of USB Mouse under DOS. Default is disabled - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 16
be found at http://www.hp.com under the Software & Driver Downloads for your specific model. Download the firmware files into a folder on a removable storage device. It is recommended that you save any modified computer configuration settings to a diskette, a USB flash media device, or a diskette - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 17
sure the target computer is turned on. Connect the removable storage to the target computer. 2. Boot to DOS. 3. Type N:\folder\BIOS.exe LOAD:ABC001.DAT (where N is the drive letter of the removable storage) to load the custom CMOS setting onto the target system. ENWW Recovering the Configuration - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 18
12 Chapter 2 BIOS Settings, (F10) Utility ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 19
the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection. IDE LED is Off When the unit is powered on and the flash activity light is off, then there - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 20
and memory controller. 2. Initializes VGA software. 3. Initializes and configures all PCI devices. 4. Initializes the video to a known state. 5. Initializes USB devices to a known state. 6. Performs power-on diagnostics. For more information, see "Power-On Diagnostic Tests". 7. The unit boots the - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 21
If there are no video errors, the system goes directly to POST messages. Beep Code 1 long, 2 short 1 long, 3 short Description A video error has occurred and the BIOS cannot initialize the video screen to display any additional information. System running in boot block recovery mode. ENWW Beep - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 22
full memory test. Hard Disk Install Failure Cannot find or initialize the hard drive controller or the drive. Make sure the controller is installed correctly. If no hard drives are installed, be sure the Hard Drive selection in Setup is set to NONE. Keyboard error or no keyboard present Cannot - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 23
or will not power on, review the following items. Table 3-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems. ● Power connector ● Keyboard ● Mouse ● Network - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 24
and repeat testing. 3. Reimage the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. Diskless (No-Flash) Unit Troubleshooting This section is only for those units that - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 25
key will restart the boot cycle. 3. If you are running in a Linux environment an error message will appear on the screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. Troubleshooting Flow Charts Figure 3-1 Initial Troubleshooting, Part 1 ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 26
Figure 3-2 Initial Troubleshooting, Part 2 20 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 27
Figure 3-3 No Power, Part 1 ENWW Troubleshooting Flow Charts 21 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 28
Figure 3-4 No Power, Part 2 22 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 29
Figure 3-5 No Power, Part 3 ENWW Troubleshooting Flow Charts 23 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 30
Figure 3-6 No Video, Part 1 24 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 31
Figure 3-7 No Video, Part 2 ENWW Troubleshooting Flow Charts 25 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 32
Figure 3-8 No Video, Part 3 26 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 33
Figure 3-9 No Video, Part 4 ENWW Troubleshooting Flow Charts 27 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 34
Figure 3-10 Error Messages 28 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 35
Figure 3-11 No O/S Loading ENWW Troubleshooting Flow Charts 29 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 36
Figure 3-12 O/S Not loading from Flash 30 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 37
Figure 3-13 Non-Functioning Pointing Device or Keyboard ENWW Troubleshooting Flow Charts 31 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 38
Figure 3-14 No Internal Network Connection 32 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 39
Figure 3-15 No Audio ENWW Troubleshooting Flow Charts 33 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 40
Figure 3-16 No IP Address 34 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 41
Figure 3-17 Booting in Continuous Loop ENWW Troubleshooting Flow Charts 35 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 42
36 Chapter 3 Diagnostics and Troubleshooting ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 43
4 Restoring the Flash Image ENWW 37 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 44
Professional ● One or more HP Compaq t5000 Series Thin Clients ● CD-R or CD-RW drive (if using the ISO Image option) ● USB flash device 64MB for Microsoft Windows CE or 512MB for Windows XP Embedded (if using the USB format) or Linux. Compatible USB flash devices (drive keys) are available from http - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 45
a USB flash device (such as a drive key) ● Unbundle the image to a directory for use in a custom deployment scenario or PXE image. Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 46
Creating an ISO Image 1. Click ISO Image. 40 Chapter 4 Restoring the Flash Image ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 47
, enter a file name for the generated ISO file Figure 4-2 Save As Figure 4-3 Creating ISO Image Figure 4-4 Imaging Tool Once this process is complete, use the generated ISO file to create a bootable restore CD with your CD creation software. 3. Connect a USB CD-ROM drive to the thin client. Only - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 48
4. Insert the bootable restore CD into the CD-ROM drive. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. 42 Chapter 4 Restoring the Flash Image ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 49
letter. (If the USB drive does not appear in the list, click Update Drives, then scroll through the list again.) Figure 4-5 Format USB Drive During the next step, the USB drive will be reformatted and all data on it will be erased before the bootable image is copied to it. To prevent loss of data - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 50
Format USB Drive Connect the bootable USB flash device to the thin client. Only one bootable USB device may be attached to the thin client during this process. 5. Restart the thin client. 6. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 51
be three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and README.TXT NOTE: Linux uses the file name FLASH.DD while other OS images will use FLASH.IMG Figure 4-7 Image and Tool Location Figure 4-8 Imaging Tool ENWW Unpacking the Image and Tools for Deployment 45 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 52
run it To view the IBR command line options: At the command prompt, type IBR.EXE /? and press Enter. Refer to Appendix C, "Configuring a PXE Server under Microsoft RIS" for instructions on setting up a PXE Server using Microsoft RIS. See your documentation if using a different PXE server, such as - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 53
5 Citrix Metaframe ENWW 47 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 54
NOTE: This Troubleshooting section is not intended to enable HP Service to support Citrix software. All Citrix software is supported by Citrix or Citrix authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with Citrix issues and - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 55
on the Network page of the Properties dialog box must be unique. The server name cannot be resolved. The client cannot update an installation on a non-local (for example, NFS-mounted) file system. The client cannot update an installation other than its own. ENWW Citrix MetaFrame Troubleshooting 49 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 56
50 Chapter 5 Citrix Metaframe ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 57
running on a server. RDP services are accessed by the Terminal Services client application on the thin client. RDP can be made available on the network using any of the following services: ● Microsoft Windows 2000 Server with Terminal Services installed ● Microsoft Windows NT 4.0 Terminal - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 58
52 Chapter 6 Microsoft Remote Desktop Protocol ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 59
A Specifications This appendix contains the specifications for some t5xxx series thin clients. ENWW 53 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 60
allows configuration of terminal settings, reporting of terminal configuration and attached devices, and traps DHCP support for automatic firmware upgrades and unit configuration Administrative Software Altiris Deployment Solution 5.6 or greater Communications Eight USB ports 10/100BaseT Fast - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 61
4. Enter a unique name for the job that you will use to deploy the original thin client image. 5. Click the name of the new job. 6. Near the upper right side of the screen, click Add. 7. Select Run Script from the pop-up menu. 8. Type [full path]images\ibr\exe-y\images\flash.xx hd0 NOTE: Linux uses - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 62
56 Appendix B Adding an Image Restore Tool ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 63
C Configuring a PXE Server ENWW 57 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 64
RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. The RIS PXE Server must be equipped with two or more hard drives. Remote Installation Services and Windows 2000 Server cannot be installed on the same drive; nor will RIS work on a double partition of Windows 2000 Server - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 65
account that has Administrator privileges on the server. 2. From the Windows Control Panel, double-click on Add/Remove Programs. 3. Double-click Add/Remove Windows Components. 4. Select Remote Installation Services, then click Next. (Insert Windows 2000 Server CD into the CD-ROM drive, if prompted - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 66
Installation Services (RIS PXE Server) If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP as follows: 1. Record the IP address of the RIS PXE Server. 2. Log on to the DHCP Server as administrator. 3. From the Control Panel, double-click Administrative - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 67
the default option to have RIS install on second hard drive (D:\ or E:\). 1. Click Start > Run. 2. Type Risetup.exe and click Next. 3. Click Next. 4. Select Respond to client computers requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD-ROM drive and enter the - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 68
Set User Permissions on the Active Directory Server On the active directory server: 1. Click Start >Programs >Administrative Tools . 2. Click Active Directory Users and Computers. 3. Right-click on the appropriate domain name 4. Click Delegate Control. 5. Click Next. 6. Click Add to add users. 7. - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 69
RIS Menu 1. Install the RIS menu of your choice. 2. Configure the RIS menu. 3. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE. ENWW RIS Menu 63 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 70
Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. (Refer to the Microsoft Web site for instructions about creating a network bootable diskette.) 64 Appendix C Configuring a PXE Server ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 71
For More Information HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://h18004.www1.hp.com/products/thinclients/software.html Altiris Deployment Solution Documentation: http://www.altiris.com/support/documentation/ ENWW For More Information - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 72
66 Appendix C Configuring a PXE Server ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 73
D System BIOS ENWW 67 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 74
only boot from a USB diskette drive. A To restore a corrupt BIOS, complete the following instructions 1. Insert an empty diskette into a diskette drive on a working computer, and navigate to the following HP Web site: http://h18004.www1.hp.com/products/thinclients/software.html 2. Select Thin Client - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 75
Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/, select Software and Driver Downloads then enter the model number of your thin client product The - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 76
70 Appendix D System BIOS ENWW - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 77
E Replacing the Battery ENWW 71 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 78
panel Removing the side access panel and metal side cover WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove the access panel: 1. Remove the secure compartment cover (1). 2. Remove the two - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 79
2. Lift the metal side cover up and off the unit (2). Figure E-2 Removing the metal side cover Removing and replacing the battery To remove and replace the battery: 1. Locate the battery on the system board. 2. Pull back on the clip (1) that is holding the battery in place, and then remove the - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 80
2. Insert and tighten the three screws. Figure E-4 Replacing the metal side cover To replace the access panel: 1. Place the access panel on the side of the unit, offset about 12.7-mm (1/2-inch) toward the front of the unit (1). 2. Slide the panel toward the rear of the unit until it locks into place - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 81
Index A access panel removing 72 replacing 73 B battery replacing 72 R removing side access panel 72 replacing battery 72 side access panel 73 S side access panel removing 72 replacing 73 ENWW Index 75 - HP T5530 | Troubleshooting Guide for HP t5135 and t5530 Thin Client - Page 82
76 Index ENWW
Troubleshooting Guide
HP t5135 and t5530 Thin Client