HP Tc2100 HP 2100S SCSI RAID - User Guide (337208-001)
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- HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 1
HP 2100S SCSI RAID Controller User Guide April 2003 (First Edition) Part Number 337208-001 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 2
any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such under vendor's standard commercial license. HP 2100S SCSI RAID Controller User Guide April 2003 (First Edition) Part Number 337208-001 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 3
1-2 Preventing Electrostatic Discharge 1-2 Chapter 2 About Your New Controller Introduction ...2-1 Adaptec SCSI RAID Feature Overview 2-1 DC Power Requirements 2-2 Environmental Specifications 2-3 Cache Memory...2-3 2100S Features ...2-3 HP 2100S SCSI RAID Controller User Guide iii - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 4
SCSI Termination 3-3 Configuring Device IDs 3-5 Installation ...3-5 Installing Cache Memory Modules 3-5 Installing the Controller 3-6 Chapter 4 Installing Adaptec SCSI RAID Software Microsoft Windows 2000 4-1 Power Management with Windows 2000 4-1 Installing on a New System 4-2 Adding to - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 5
9...C-6 Problem 10...C-6 Solution 10...C-6 Problem 11...C-7 Solution 11...C-7 Problem 12...C-7 Solution 12...C-7 Problem 13...C-8 Solution 13...C-8 Problem 14...C-8 Solution 14...C-8 Problem 15...C-9 Solution 15...C-9 Problem 16...C-9 Solution 16...C-9 HP 2100S SCSI RAID Controller User Guide v - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 6
Contents Problem 17 ...C-10 Solution 17 ...C-10 Problem 18 ...C-10 Solution 18 ...C-10 vi HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 7
step-by-step instructions for installation, reference information for operation, and troubleshootingfor the HP 2100S SCSI RAID Controller. Audience Assumptions This guide is for the person who installs, administers, and troubleshoots server hardware. HP assumes you are qualified in the servicing of - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 8
About This Guide This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 9
. Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Technical Support In North America, call the HP Technical Support Phone Center at 1-800-652-6672. This service is available 24 hours a day - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 10
reseller: • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. • Elsewhere, see the HP website for locations and telephone numbers. Reader's Comments HP welcomes your comments on this guide. Please send your comments and suggestions by e-mail to ServerDocumentation - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 11
SCSI RAID product line consists of three parts: · HP 2100S SCSI RAID Controller User Guide (this book), which contains information that helps you to configure and install your Adaptec SCSI RAID controller. · Storage Management Software User's Guide, which describes how to use the Storage Manager on - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 12
and are designed to operate in host systems that comply with revision 2.2 of the PCI Local Bus Specification. Adaptec SCSI RAID controllers system, unplug the power cord. - Disconnect all power before doing the following: - Installing or removing a chassis - Working near power supplies · Do not - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 13
SCSI RAID controllers include: • Support for I2O OSMs provided by major operating system vendors; Adaptec provides drivers for most operating systems For a list of drivers supplied by Adaptec, refer to Chapter 4, "Installing Adaptec SCSI RAID Software." HP 2100S SCSI RAID Controller User Guide 2-1 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 14
and bus location. RAID 1 and RAID 5 arrays are rebuilt automatically using the new drive. DC Power Requirements • Voltage: 5V ± 5% • Ripple and noise: 50 mV peak-to-peak maximum • 2100S current (typical): 3.4A • Memory module current (typical): 0.2A 2-2 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 15
operating): 3,000 meters (10,000 feet) Cache Memory IMPORTANT: You must have a minimum of 32 MB of cache installed. If ECC protection is required you must use ECC Cache Memory Modules or qualified memory from a manufacturer listed on the Adaptec Web site. Adaptec SCSI RAID controllers support servers - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 16
multiple arrays as a single logical drive (RAID 0/1 and 0/5) • Intelligent hot-spare capability • Support for SAF-TE and SES • 32-bit PCI bus • Complies with PCI Local Bus Specification, revision 2.2; PCI clock speeds up to 33 MHz are supported. 2-4 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 17
) Pins 3-4 Reset (Reserved, do not use) 168-pin DIMM socket Adapter activity LEDs Internal Ultra160 Wide SCSI connector (Bus 0) External Ultra160 Wide SCSI connector (Bus 0) HP 2100S SCSI RAID Controller User Guide 2-5 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 18
data. The green ECC Enabled LED is lit when ECC memory is installed. For the location of this LED, refer to "Board "Board Layout" in this chapter. LED Display During Power-Up During its power-up sequence, the controller passes through the following states HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 19
2-2: LED Display During Power-Up Condition Memory mapped I/O Bridge Fast power-up sequence is complete, viewing the LEDs can help you determine the operating status of the controller. These LED patterns are also useful for troubleshooting continued HP 2100S SCSI RAID Controller User Guide 2-7 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 20
RAM. For the location of the LEDs on your controller, refer to "Board Layout" in this chapter. • The green ECC Enabled LED is lit when the installed DIMMs are ECC memory is powered down. Cache failure information is recorded in the controller error log. 2-8 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 21
drives or arrays. 6. Install any required operating system drivers. During this process, you should also install any driver updates for your Adaptec controller. For additional information, refer to Chapter 4, "Installing Adaptec SCSI RAID Software." HP 2100S SCSI RAID Controller User Guide 3-1 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 22
SCSI The SCSI devices you will be installing can be either Narrow (8-bit) or devices must be connected to Channel 0 which supports the 8-bit bus. IMPORTANT: If you use Configuring Cables CAUTION: The SCSI I/O ports supply 5V DC and are capable of delivering HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 23
Installing Your Controller Configuring SCSI Termination The devices on each physical end of a SCSI cable must be terminated. Depending upon and external cables where one cable is an 8-bit (Narrow) SCSI cable, set the controller termination to High Only. HP 2100S SCSI RAID Controller User Guide 3-3 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 24
Installing Your Controller The following illustrations show various SCSI cabling examples. Terminate your SCSI devices as shown in the examples, ensuring that only the devices at the ends of the cables are terminated. 3-4 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 25
. Installing Cache Memory Modules Adaptec SCSI RAID controllers support up to 128 MB of cache using onboard memory sockets. For specific information about memory modules for cache memory, refer to "Cache Memory" in Chapter 2, "About Your New Controller." HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 26
install cache memory modules: 1. Install installed, start SMOR and select the controller to display the amount of cache memory reported. Installing this cable to the controller. 4. Install the controller in an available 32- or BIOS ROM address (typically, the lowest numbered PCI slot) will - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 27
process, the host system BIOS should automatically configure the Adaptec I2O BIOS interrupt level (IRQ) and memory location for all Adaptec PCI controllers in the system. If problems occur, refer to Appendix C, "Troubleshooting," for additional help. HP 2100S SCSI RAID Controller User Guide 3-7 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 28
off power to the system and remove the jumper. 5. Restart the host system. If the system restarts normally, the controller can now be configured using SMOR. If the system fails to boot, refer to Appendix C, "Troubleshooting," for additional information. 3-8 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 29
. The driver will function normally when the upgrade or install is complete. It is necessary to make adjustments to certain Adaptec 2100S RAID Controller setups to ensure uninterrupted service. This document describes these setups and presents corrective action. Power Management with Windows - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 30
to complete this procedure correctly. 1. Before you start your installation, insert the HP start-up CD on a Windows platform, and follow instructions for creating a driver floppy for the 2100S. 2. When the Windows 2000 installation starts, a blue screen will appear after the hardware detection - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 31
the Adaptec SCSI RAID controller in your system. Refer to Chapter 3, "Installing the Controller." 2. Before you start your installation, insert the HP start-up CD on a Windows platform, and follow instructions for creating a driver floppy for the 2100S. 3. When you start Windows 2000 the Found New - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 32
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio or an experienced radio/television technician for help. HP 2100S SCSI RAID Controller User Guide A-1 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 33
and power cable to ensure compliance of this unit to the specified limits of the rules. This device complies with part 15 of the FCC rules. Operation is 1992) • EN61000-4-2 (1998) • EN61000-4-3 (1998) • EN61000-4-4 (1995) • EN61000-4-5 (1995) Surges A-2 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 34
the Software, or otherwise make it available, in any form on the internet or in other public places or media. YOU MAY NOT MODIFY, ADAPT, HP 2100S SCSI RAID Controller User Guide A-3 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 35
destroy the Software and all copies you have made. Support. Adaptec is under no obligation to maintain or provide support for the Software. Disclaimer of Warranty. YOU ACCEPT ALL Software not specifically granted in this License are reserved by Adaptec. A-4 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 36
Regulatory Compliance Notices Should you have any questions concerning this Agreement, you may contact Adaptec by writing to: Adaptec, Inc. Legal Department 691 South Milpitas Boulevard Milpitas, California 95035. HP 2100S SCSI RAID Controller User Guide A-5 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 37
component or assembly. • When installing a component, use any available ejector levers or captive installation screws to properly seat the bus • When removing a component, use any available ejector levers or captive installation screws to release the bus connectors from the backplane or card slot. - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 38
service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part. For more information on static electricity or assistance with product installation, contact your authorized reseller. B-2 HP - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 39
C Troubleshooting This appendix provides answers to many Frequently Asked Questions (FAQ). If a situation occurs that is not covered in this appendix, or if the recommendations here do not correct the problem, contact a technical support representative. Problem 1 When the Adaptec I2O BIOS displays - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 40
Troubleshooting Problem 2 In addition to the Adaptec SCSI RAID controller, the system contains another manufacturer's SCSI controller and hangs during boot. Solution 2 • The other controller fails to correctly implement extended BIOS data area (EBDA) usage rules. Use SMOR to try a different setting - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 41
Troubleshooting Problem 4 Microsoft Windows NT displays a blue screen error message that references the system video controller. Solution 4 The video controller fails to properly implement EBDA usage rules. Use SMOR to enable the EBDA Relocation option. Problem 5 The controller fails to respond and - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 42
a BIOS that supports large memorymapped address ranges. • Refer to the Adaptec SCSI RAID read.me file on the Adaptec CD for information about motherboard compatibility and a list of motherboards that Adaptec has tested with Adaptec SCSI RAID products. C-4 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 43
Troubleshooting Problem 7 The controller fails to respond and one of the following patterns of LEDs flash once per second at power-up: • 7, 6, 5, 2, 1 None • 7, 6, 5, 3, 1 High • 7, 6, 5, 3, 2 Mismatch • 7, 6, 5, 3, 2, 1 Invalid Solution 7 These patterns indicate a problem with the memory modules on - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 44
Troubleshooting Problem 9 Pressing Ctrl+A to access SMOR does not work or the information displayed is garbled. Solution 9 If this happens, use the following procedure to restore the parameters in the NVRAM to their default settings: 1. Turn off power . C-6 HP 2100S SCSI RAID Controller User Guide - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 45
Troubleshooting Problem 11 The Adaptec SCSI RAID controller I2O BIOS reports the drive as a disk instead of a drive. Solution 11 This typically happens when a TE or SES: this can result from a failed enclosure monitoring module in the subsystem cabinet. HP 2100S SCSI RAID Controller User Guide C-7 - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 46
power to the system and remove the jumper. You can now reconfigure the controller using SMOR. Problem 14 After updating the Adaptec SCSI RAID controller firmware or BIOS and rebooting, LEDs 1 and 5 or 2 and 5 flash once per second. Solution 14 These patterns indicate that the adapter startup code - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 47
Troubleshooting Problem 15 A firmware upgrade is unsuccessful, causing the controller to hang. Solution 15 The new firmware can be temporarily disabled and the upgrade attempted again by following the steps below: 1. Power-off the system. 2. Place shorting jumpers across pins 1 and 2 and pins 3 and - HP Tc2100 | HP 2100S SCSI RAID - User Guide (337208-001) - Page 48
Troubleshooting Problem 17 The floppy disk drive cannot be accessed after installing an Adaptec controller. Solution 17 Use SMOR to enable the EBDA Relocation option. Problem 18 The controller's audible alarm is sounding during normal operation. Solution 18 This indicates a drive has failed. Restart
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HP 2100S SCSI RAID Controller
User Guide
April 2003 (First Edition)
Part Number 337208-001