HP TopShot LaserJet Pro M275 HP LaserJet Pro 200 color MFP M275nw - User Guide
HP TopShot LaserJet Pro M275 Manual
View all HP TopShot LaserJet Pro M275 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP TopShot LaserJet Pro M275 manual content summary:
- HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 1
LASERJET PRO 200 COLOR MFP User Guide M275nw - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 2
- HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 3
HP LaserJet Pro 200 color MFP M275nw User Guide - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 4
express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 2, 10/2011 Part number: CF040-90904 Trademark Credits Adobe - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 5
Everyday jobs (Mac OS X) ...3 Manage and maintain ...3 Solve problems ...3 2 Product introduction ...5 Product front view ...6 Product back Print ...19 Supported printer drivers (Windows 21 Change print-job settings (Windows 22 Priority for changing print-job settings 22 Change the settings for - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 6
X 48 Create a booklet (Windows 49 Create a booklet (Mac OS X 51 Change color options (Windows 52 Change the color options (Mac OS X 53 Use the HP EasyColor option 54 Change the color theme for a print job (Windows 55 Manual color options ...56 Match colors ...57 Additional print tasks ...58 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 7
116 7 Manage and maintain 117 Use the HP Reconfiguration Utility to change the product connection 118 Use HP Web Services applications 119 Configure IP network settings 120 Printer sharing disclaimer 120 View or change network settings 120 Manually configure IPv4 TCP/IP parameters from the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 8
129 Replace the print cartridges 131 Replace the imaging drum ...136 8 Solve problems ...143 Solve problems checklist ...144 Step 1: Make sure that the product is set up correctly 144 Step 2: Check the cabling or wireless connection 144 Step 3: Check the control panel for error messages 145 Step - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 9
168 Reduce interference on a wireless network 168 Solve product software problems with Windows 169 A printer driver for the product is not visible in the Printer folder 169 An error message was displayed during the software installation 169 The product is in Ready mode, but nothing prints 169 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 10
HP policy on non-HP supplies 176 HP anticounterfeit Web site 176 Index ...179 viii ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 11
Services applications on page 119 ● Control panel layout on page 9 ● Control-panel Home screen on page 10 ● Replace the print cartridges on page 131 ● Improve print quality on page 156 ● Use the HP Reconfiguration Utility to change the product connection on page 118 ● Solve wireless network problems - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 12
the paper type (Windows) on page 41 ● Create a booklet (Windows) on page 49 ● Scale a document to fit page size (Windows) on page 47 ● Print the first multiple-page original on page 69 ● Use HP ePrint on page 61 ● Use HP Web Services applications on page 119 ● Load the input tray on page - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 13
-panel Home screen on page 10 ● Replace the print cartridges on page 131 ● Replace the imaging drum on page 136 ● Improve print quality on page 156 ● Use the HP Reconfiguration Utility to change the product connection on page 118 Solve problems ● Clear jams on page 150 ● Improve print quality on - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 14
4 Chapter 1 Frequently used topics ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 15
2 Product introduction ● Product front view ● Product back view ● Serial number and model number location ● Control panel layout ● Control-panel Home screen ● Print product reports ENWW 5 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 16
Product front view 1 2 8 3 7 6 4 5 1 Camera 2 Capture stage 3 Output bin extension 4 On/off button 5 Input tray 6 Front cover 7 Print-cartridge door 8 Color touch screen control panel WARNING! This product includes a camera arm that is used to photograph documents. This camera - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 17
Product back view 2 1 3 4 5 1 Slot for a cable-type security lock 2 Rear jam-access door 3 Hi-Speed USB 2.0 port 4 Network port 5 Power connection WARNING! This product includes a camera arm that is used to photograph documents. This camera arm is not intended to be used as a - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 18
Serial number and model number location The serial number and product model number label is inside the print-cartridge door. 8 Chapter 2 Product introduction ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 19
button and light: moves the cursor to the right or moves the display image to the next screen NOTE: This button illuminates only when the current screen to the wireless network. 6 Attention light: indicates a problem with the product 7 Ready light: indicates the product is ready 8 Back - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 20
button: provides access to the Wireless menu and wireless status information NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars. 4 Network button: provides access to network settings and information. From the network settings screen, you can - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 21
8 Product status 9 Copy button: provides access to the copy feature ENWW Control-panel Home screen 11 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 22
about ordering new HP print cartridges and recycling used HP print cartridges Prints a list of all product network settings Prints a page that lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or mispicked in the product, monochrome (black and white) or color pages; and reports - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 23
3 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input tray ● Tray capacity and paper orientation ENWW 13 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 24
Supported paper sizes NOTE: To obtain best print results, select the appropriate paper size and type in the printer driver before custom sizes using the printer driver, always specify the short edge of the page as the width and the long edge as the length. 105 x 241 mm (4.13 x 9.49 in) 110 x 220 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 25
-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 26
◦ Photo glossy paper ◦ Glossy cards ● Other ◦ Color laser transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy rough ◦ HP Tough paper 16 Chapter 3 Paper tray ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 27
Load the input tray 1. Load the paper in the input tray. 2. Adjust the guides until they are snug against the paper. ENWW Load the input tray 17 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 28
Tray capacity and paper orientation Paper type Paper Envelopes Transparencies Postcards Glossy paper Specifications 60-220 g/m2 (16-59 lb) Capacity 150 sheets of 75 g/m2 (20 lb) 60-90 g/m2 (16-24 lb bond) Up to 10 envelopes 0.12-0.13 mm (0.0047-.0.0051 Up to 50 transparencies in) 135-176 g/m2 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 29
4 Print ● Supported printer drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Use a printing shortcut (Windows) ● Create a printing shortcut (Windows) ● Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Manually print on both - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 30
● Use the HP EasyColor option ● Change the color theme for a print job (Windows) ● Manual color options ● Match colors ● Additional print tasks ● Use HP ePrint ● Use AirPrint 20 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 31
from postscript emulation needs, or for postscript flash font support HP UPD PCL 5 driver description ● Available for download from the Web at www.hp.com/support/LJColorMFPM275nw_software ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 32
have a lower priority and usually do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 33
Control Panel, and then in the category for Hardware and Sound click Printer. Windows 7: Click Start, and then click Devices and Printers. 2. Right-click the driver icon, and then select Properties or Printer properties. 3. Click the Device Settings tab. ENWW Change print-job settings (Windows) 23 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 34
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 35
4. Click the Driver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 25 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 36
Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 26 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 37
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. ENWW Use a printing shortcut (Windows) 27 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 38
Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 28 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 39
the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. ENWW Create a printing shortcut (Windows) 29 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 40
6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 30 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 41
Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the Standard option. ENWW Use a printing preset (Mac OS X) 31 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 42
Create a printing preset (Mac OS X) Use printing presets to save the current printer driver settings for reuse. 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 43
the File menu in the software program, click Print. 3. Select the product, and then click the Properties or Preferences button. 4. Click the Finishing tab. ENWW Manually print on both sides (Windows) 33 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 44
5. Select the Print on Both Sides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin, and, maintaining the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 45
print on both sides (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the product, and remove any blank paper that - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 46
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 36 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 47
4. Select the number of pages per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders, Page Order, and Orientation options. ENWW Print multiple pages per sheet (Windows) 37 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 48
Print multiple pages per sheet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 49
then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotated option. ENWW Select the page orientation (Windows) 39 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 50
Select the page orientation (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Click the icon that represents the page orientation that you want - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 51
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Type is drop-down list, click the More... option. ENWW Select the paper type (Windows) 41 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 52
5. Select the category of paper types that best describes your paper. 6. Select the option for the type of paper you are using, and click the OK button. 42 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 53
Select the paper type (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Finishing menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. ENWW Select the paper type (Mac OS X) 43 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 54
Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 44 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 55
3. Click the Paper/Quality tab. 4. Click the Use different paper check box, and then select the necessary settings for the front cover, other pages, and back cover. ENWW Print the first or last page on different paper (Windows) 45 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 56
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 57
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print Document On option, and then select a size from the drop-down list. ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 58
Scale a document to fit page size (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 59
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Create a booklet (Windows) 49 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 60
4. Click the Print on Both Sides (Manually) check box. 5. In the Booklet Printing drop-down list, select a binding option. The Pages Per Sheet option automatically changes to 2 Pages Per Sheet. 50 Chapter 4 Print ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 61
Create a booklet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output As Booklet box, and select a binding option. 7. Select - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 62
: Select this setting for most color print jobs. ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 63
Change the color options (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Color/Quality Options menu. 4. Open the Advanced menu. 5. Adjust the individual settings for text, graphics, and photographs. ENWW Change the color options (Mac - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 64
EasyColor option. The images on the right show the enhancements that result from using the HP EasyColor option. The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 65
photos. ● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. ENWW Change the color theme for a print job (Windows) 55 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 66
4-1 Manual color options images that contain a pattern or a high level of detail. Select this option when sharp edges and small details are important. Neutral Grays ● Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 67
your monitor: ● Print media ● Printer colorants (inks or toners, for example) ● Printing process (inkjet, press, or laser technology, for example) ● Overhead lighting ● Personal differences in perception of color ● Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 68
(computer memory) or print spooler, delete the job there. ◦ Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and Faxes the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 69
. 4. Select a size from the Size is drop-down list. Select the paper size (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Select a size from the Paper Size drop-down list, and then - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 70
colored the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Watermarks menu. page only. 6. From the Text menu, select one of the standard messages, or select the Custom option output that is less susceptible to toner smearing and dusting. Use archive print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 71
the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen on the product control panel, touch the Web - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 72
must be connected to a network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/support/ LJColorMFPM275nw. 62 Chapter 4 Print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 73
● Copy on both sides (duplex) ● Reduce or enlarge a copy ● Make color or black and white copies ● Copy identification cards ● Optimize copy quality ● Adjust the copy image ● Copy in draft mode ● Set the paper size and type for copying on special paper ● Set new default copy settings ● Restore copy - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 74
Make a single copy 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. 64 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 75
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6. When you are finished, lower the camera arm. NOTE: - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 76
Make multiple copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. 66 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 77
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically The product uses capture settings optimized for three-dimensional objects. 5. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 78
6. Touch the Black or Color button to start copying. 7. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. 68 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 79
Copy a multiple-page original 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 80
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 81
7. Touch the On button. 8. Touch the Black or Color button to start copying. ENWW Copy a multiple-page original 71 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 82
product prompts you to load the next page. When you are ready, touch the OK button. Repeat this step until you have product prompts you to load the next page even when you have only one page to copy. If you frequently copy only one page and you wish to avoid the prompt, turn this feature off. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 83
Collate a copy job Use the Collation feature in conjunction with the Multi-Page Copy feature to easily collate multi-page copies into sets of documents. 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 84
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically The product uses capture settings optimized for three-dimensional objects. 5. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 85
7. Scroll to and touch the Multi-Page Copy button. 8. Touch the On button. 9. Touch the Collation button. ENWW Collate a copy job 75 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 86
10. Touch the arrow buttons to scroll through the options. 11. Touch the On button. 12. Touch the Black or Color button to start copying. 76 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 87
product prompts you to load the next page. When you are ready, touch the OK button. Repeat this step until you have copied all the pages. When you are finished, touch the Done button. The product holds the pages in memory until you have finished, and then it prints the sets of - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 88
Copy on both sides (duplex) 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 89
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6. Remove the printed copy from the output bin, rotate the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 90
7. Place the next page of the document onto the capture stage. 8. From the Home screen, touch the Copy button. 9. Touch the Black or Color button to start copying. 80 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 91
10. Repeat these steps until the copy is complete. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Copy on both sides (duplex) 81 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 92
Reduce or enlarge a copy 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 93
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 94
7. Touch the arrow buttons to scroll through the options, and then touch an option to select it. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. 84 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 95
Make color or black and white copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. ENWW Make color or black and white copies 85 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 96
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically The product uses capture settings optimized for three-dimensional objects. 5. Touch the Black or Color button to start copying. 6. When you are finished, lower the camera arm. NOTE: - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 97
identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side on a different area of the capture stage and copy again. The product prints both images at the same time. 1. Raise the camera arm to the fully open position. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 98
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically optimized for three-dimensional objects. 5. Touch the ID Copy button. 6. Touch the Black or Color button to start copying. 7. The product prompts you to place the next page on a different - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 99
button if you have more pages to copy, or touch the Done button if this is the last page. 9. The product copies all pages onto one side of a sheet of paper. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 100
Optimize copy quality 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button. 90 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 101
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 102
Text: Use this setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 103
Adjust the lightness or darkness for copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 104
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 105
7. Touch the - or + buttons to adjust the lightness/ darkness setting. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Adjust the lightness or darkness for copies 95 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 106
Adjust the copy image 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 107
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture optimized for three-dimensional objects. 5. Touch the Settings button. 6. Scroll to and touch the Image Adjustment button. ENWW Adjust the copy - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 108
Removal: Adjusts the darkness of the background of the image. This is especially useful for original documents that are printed on colored paper. ● Color Balance: Adjusts the red, green, and blue color hues. ● Grayness: Adjusts the vividness of colors. 8. Touch the - or + buttons to adjust the value - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 109
10. Touch the Black or Color button to start copying. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Adjust the copy image 99 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 110
cost per page. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 111
3. From the Home screen, touch the Copy button. 4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 112
6. Scroll to and touch the Draft Mode button. 7. Touch the On button. 102 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 113
8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Copy in draft mode 103 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 114
Set the paper size and type for copying on special paper 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing up. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 115
4. Touch the arrows to scroll through and select one of the Capture options. ● Auto: The product automatically detects whether the item on the capture stage is a document or an object. ● Document: The product uses - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 116
7. From the list of paper sizes, touch the name of the paper size that is in the tray. 8. From the list of paper types, touch the name of the paper type that is in the tray. 106 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 117
9. Touch the Black or Color button to start copying. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Set the paper size and type for copying on special paper 107 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 118
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 108 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 119
3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button. ENWW Set new default copy settings 109 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 120
Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 110 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 121
3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults. ENWW Restore copy default settings 111 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 122
112 Chapter 5 Copy ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 123
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan by using other software ENWW 113 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 124
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2. Select a scanning shortcut, and adjust the settings if necessary. 3. Click Scan. NOTE: Click Advanced Settings to gain access to - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 125
. 2. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 3. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button. To use presets optimized for pictures or text - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 126
Object, Insert from, or Scanner. If you are unsure HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image instructions in the online Help. 116 Chapter 6 Scan ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 127
● Use the HP Reconfiguration Utility to change the product connection ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Product security features ● Economy settings ● Print when a print cartridge or imaging drum is at - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 128
product and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 129
from the Internet. For more information and to download these applications go to the HP ePrintCenter Web site at www.hpeprintcenter.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. Follow - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 130
Configure IP network settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 131
If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, type the product IP address - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 132
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 133
change product settings from your computer. This tool opens the HP Network Summary: Shows the information found on the product network color usage information on a job-by-job basis. ● Event Log: Shows a list of all product events and errors. ● Support button: Provides a link to the product support - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 134
the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. This tab does not appear if the product is directly connected to a computer. HP Web Services tab Use - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 135
product, such as the firmware version and the serial number. ● Print a configuration page. ● Configure the paper type and size for the tray. ● Transfer files and fonts from the computer to the product. ● Update the product firmware. ● Display the color usage page. ENWW HP Utility for Mac OS X 125 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 136
features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 137
EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge. NOTE: This feature is available with the PCL 6 printer driver for Windows. If you are not - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 138
4. The product automatically wakes from the auto power-down mode when it receives jobs or when you press a button on the control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 139
on the control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Supply Settings ● Black Cartridge, Color Cartridges, or Imaging Drum ● Very Low Setting 3. Select one of the following options: ● Select the Continue option to set the product to alert you that the print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 140
product to stop printing and prompt you to replace the print cartridge or imaging drum. You can acknowledge the prompt and continue printing. A customer ● On the Color Cartridges menu only, select Print Black (the default option) to alert you when the print cartridge is very low, but to continue - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 141
CAUTION: Do not remove print cartridges from their packages until you are ready to use them. 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. Open the print-cartridge door, and identify which print cartridge is in the opening. ENWW Replace - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 142
carousel is rotating to. Repeat this step until the print-cartridge carousel is in the correct position. NOTE: All doors must be closed when pressing the Cartridge Rotate button. Also, the imaging drum must be installed for the Cartridge Rotate button to work. 132 Chapter 7 Manage and maintain ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 143
in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge. 10. Grasp both sides of the new print cartridge and gently rock it to distribute the toner evenly. ENWW Replace the print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 144
can cause print-quality problems. 12. Remove the sealing tape from the print cartridge. Place the tape in the print-cartridge box to return for recycling. 13. Grasp the print cartridge by the center handle and insert the print cartridge into the product. NOTE: Compare the color label on the print - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 145
15. Reinstall the capture stage. 16. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Replace the print cartridges 135 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 146
a one-year limited warranty from the date of installation. The imaging drum installation date displays on the supplies status page. The HP Premium Protection Warranty applies only to the print cartridges for the product. CAUTION: Do not remove the imaging drum from its package until you are ready to - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 147
3. Remove the capture stage and set it aside. 4. Open the print-cartridge door. 5. Pull the input tray straight out to remove it. ENWW Replace the imaging drum 137 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 148
6. Pull out on the top right portion of the front cover, and rotate it forward to release the right side. Remove the front cover from the product. 7. Lift the two levers that hold the imaging drum. 8. Remove the old imaging drum. 138 Chapter 7 Manage and maintain ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 149
the imaging drum to light. Cover it with a piece of paper. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print-quality problems. 11. Insert the new imaging drum in the product. 12. Lower the two levers that hold the imaging drum. ENWW Replace the imaging drum - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 150
13. Reinstall the front cover. Insert the left side first, and then rotate the cover into place. 14. Reinstall the input tray. 15. Close the print-cartridge door. 140 Chapter 7 Manage and maintain ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 151
16. Reinstall the capture stage. 17. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. ENWW Replace the imaging drum 141 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 152
18. Load the paper in the input tray. 19. Adjust the guides until they are snug against the paper. 142 Chapter 7 Manage and maintain ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 153
● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● The product prints slowly ● Solve USB connection problems ● Solve wired network problems ● Solve wireless network problems ● Solve - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 154
wall. If it is already plugged into the wall, try a different outlet. 4. If none of these measures restores power, contact HP Customer Care. Step 2: Check the cabling or wireless connection 1. Check the cable connection between the product and the computer. Make sure that the connection is secure - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 155
part of the product; these can damage the product. Do not place liquids directly on the capture stage. They might seep and damage the product. Step 8: Check the supplies Print a supplies status page and check remaining life of the print cartridges and imaging drum. ENWW Solve problems checklist - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 156
Try sending a print job from a computer 1. Try printing the job from another computer that has the product software installed. 2. Check the USB or network cable connection. Direct the product to the correct port, or reinstall the software, selecting the connection type that you are using. 3. If the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 157
Restore the factory-set defaults 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts. ENWW Restore the factory-set defaults 147 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 158
the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 159
of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, guides so they are touching the paper stack without bending it. 6. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 160
Clear jams Jam locations Jams can occur in these locations: 1 2 3 1 Output bin 2 Rear door 3 Input tray Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the input tray 1. Remove the paper from - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 161
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. Raise the camera arm to the fully open position. 4. Remove the capture stage and set it aside. ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 162
5. Open and close the print cartridge door to reset the product. 6. Reinstall the capture stage. 7. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens cover from damage. 152 Chapter 8 Solve problems ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 163
Clear jams from the output bin 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 164
door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 154 Chapter 8 Solve problems ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 165
2. With both hands, grasp the paper, and carefully pull it free from the product. NOTE: If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments. 3. Close the rear door. ENWW Clear jams 155 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 166
are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. On the File menu, click the Print option. 2. In the Printer menu, select - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 167
HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the printed pages. ● Toner for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 168
might appear light. The supplies status page indicates the estimated life remaining in print cartridges and the imaging drum. It also lists the part number for the correct genuine HP print cartridges and imaging drum for your product so you can order replacements. 1. On the product control panel - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 169
dots are all the same color, replace that print cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the print cartridge is probably causing the problem. Inspect the print cartridges and imaging drum for damage 1. Remove the print cartridge from the product, and - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 170
on the imaging drum, replace the imaging drum. 5. Locate the memory tag on the imaging drum, and make sure it is not damaged. 1 1 Imaging drum memory tag Fix defects that repeat on the page If defects repeat at any of the following intervals on the page, a print cartridge or the imaging drum might - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 171
the copy process. Due to its sensitivity, camera-arm movement can cause image quality problems. Clean the camera lens cover If the print quality on the copied acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 172
the print quality settings to change the print speed. 4. If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. 5. The product might be in cool-down mode. Wait for the product to cool. 162 Chapter 8 Solve problems ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 173
Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the that the cable is working correctly by connecting it to another product. Replace the cable if necessary. ENWW Solve USB connection problems 163 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 174
compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 175
(the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 176
signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the printer driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and product connect to the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 177
Print a configuration page. 2. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 3. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product. Cannot - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 178
a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product. Reduce - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 179
problems with Windows A printer driver for the product is not visible in the Printer the product software. The product is in Ready mode, but nothing prints 1. Print a configuration matches the IP address for the software port. Use one of the following procedures: Windows XP, Windows Server 2003 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 180
, and then select Printer properties. d. Click the Ports tab, and then click Configure Port. e. Verify the IP address, and then click OK or Cancel. f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. 170 Chapter 8 Solve problems ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 181
problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver . 3. Replace the USB or network cable with a high-quality cable. The printer driver does not automatically set up the - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 182
with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 183
1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 184
You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications. 3. Select Hewlett Packard. 4. Select HP Uninstaller. 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 185
9 Supplies and accessories ● Order parts, accessories, and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ENWW 175 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 186
service or support provider. Item HP LaserJet print cartridge Imaging drum USB 2.0 printer cable Part number CE310A CE311A CE312A CE313A CE314A C6518A Cartridge number 126A 126A 126A 126A Description Black print cartridge with HP ColorSphere toner Cyan print cartridge with HP ColorSphere toner - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 187
might not be a genuine HP print cartridge if you notice the following: ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the packaging - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 188
178 Chapter 9 Supplies and accessories ENWW - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 189
cartridges non-HP 176 part numbers 176 supplies status page 12 cleaning camera lens cover 161 paper path 157 collating copies 73 color Edge Control 56 halftone options 56 matching 57 ENWW Neutral Grays 56 printed vs. monitor 57 color alignment, calibrating 158 color options changing manually 56 HP - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 190
for Mac features 125 opening 125 HP Utility, Mac 125 HP Web Services applications 119 enabling 119 HP Web Services, enabling 61 I identification cards copying 87 imaging drum checking for damage 159 estimated remaining life 158 low threshold settings 129 part number 176 recycling 136 replacing 136 - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 191
) 44 part numbers imaging drum 176 print cartridges 176 PCL font list 12 portrait orientation changing (Mac) 40 changing (Windows) 39 ports locating 7 power-down delay setting 127 presets (Mac) 31, 32 print cartridges checking for damage 159 door release, locating 6 estimated remaining life 158 low - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 192
HP Utility for Mac 125 using when low 129 supplies status page 12 printing 158 T TCP/IP manually configuring IPv4 parameters 120 trapping 56 trays capacity 18 jams, clearing 150 supported paper sizes 14 supported paper types 15 troubleshooting checklist 144 jams 149 Mac problems 171 network problems - HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 193
- HP TopShot LaserJet Pro M275 | HP LaserJet Pro 200 color MFP M275nw - User Guide - Page 194
*CF040-90904* *CF040-90904* CF040-90904
LASERJET PRO 200 COLOR MFP
User Guide
M275nw