HP TouchSmart 520-1000z Getting Started (For Select TouchSmart Models Only)
HP TouchSmart 520-1000z Manual
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- HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 1
Getting Started - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 2
of Microsoft Corporation. The Windows logo and Windows 7 are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries/regions. "Dr. Dre", "Beats" and the B logo are trademarks of Dr. Dre and Jimmy Iovine. HP supports lawful use of technology and - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 3
and settings to your new computer 9 Computer orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 13 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power ...17 Display (screen 17 - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 4
iv ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 5
7 support information. Windows 7 troubleshooting tools: 1. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 6
, and then tap User Guides or visit www.hp.com/ergo. ● Wall-mounting your computer Wall-Mounting your HP TouchSmart (select HP TouchSmart PC models only). Tap Start, tap All Programs, and then tap User Guides. If the guide is not available there, visit www.hp.com/support WARNING! To reduce - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 7
WARNING! To prevent direct exposure to a laser beam, do not try to open the enclosure of the CD or DVD drives. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. ENWW 3 - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 8
.11n networking, full support for Beats Audio™ devices (sold separately), and high quality speakers. Select HP TouchSmart PC models can be mounted To launch the software, tap the HP TouchSmart icon on the desktop, or tap the Start button and then tap HP TouchSmart. ● The Magic Canvas The Magic - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 9
screen, partial screen, or icon. ● Website Tiles Add shortcut tiles to your favorite websites into the carousel. For additional information about HP TouchSmart 5.0, tap the Start button, tap Help and Support, and then tap HP TouchSmart, or tap the Help and Support icon on the Carousel and then tap - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 10
, and then tap User Guides or visit www.hp.com/ergo. Protecting your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password is beyond the trial period, purchase an extended update service. 6 Chapter 3 Setting up your computer ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 11
includes firewall software. Computer security Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 12
a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet connection. 2. Get Internet service. 8 Chapter 3 Setting up your computer ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 13
Get Online. b. Follow the onscreen instructions to select an ISP and set up Internet service. NOTE: Online Services provides a list of ISPs; however, type Windows Easy Transfer into the Start Search box, and then tap Windows Easy Transfer. 2. Follow the onscreen instructions in the Windows Easy - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 14
to 30 degrees. If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your HP TouchSmart PC, refer to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your computer ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 15
Connecting a game console Select HP TouchSmart PC models only Some computer models allow you to use your system as a high-resolution monitor for gaming. An HDMI game console port is located on - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 16
system into Sleep mode. Return to PC mode from gaming mode To return to PC mode from gaming mode, choose from any one of the following options: ● Tap the full screen to return to desktop ● Press ESC key to return to desktop ● Left click mouse to return to desktop ● Press the Ctrl+Alt+Del buttons - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 17
desktop, or from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the application screen. Using Beats Audio™ Select HP TouchSmart PC models - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 18
audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized hp.com/ergo on the Web. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper computer setup, posture, and health and work habits for computer users - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 19
Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable. The computer might - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 20
troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Contact Support: www.hp.com/support be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 21
mode. Images on the screen are too large or too small, or the images are fuzzy. Adjust the display resolution setting in Windows 7: 1. Tap the Start button, and then tap Control Panel. 2. Under Appearance and Personalization, tap Adjust Screen Resolution. 3. Adjust resolution as necessary, and - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 22
saving changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that is next to Shut Down. computer, and then restart your computer. 18 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 23
Symptom Possible solution Cursor responds slowly, moves only vertically or horizontally, or does not track smoothly. For a mouse with a roller ball: ● Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it counterclockwise), remove the ball, and clean it by using a - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 24
the Connect button (1) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing. 20 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 25
the non-powered speakers with powered speakers. No sound is produced. For Windows 7: 1. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. If you are using built-in computer speakers, use - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 26
plug a network cable into a telephone service line; doing so might damage the window, tap Set up a connection or network to open the wizard, and then follow the onscreen instructions PC mode. Ensure that the gaming device and the computer are on. 22 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 27
PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive. To repair software problems, try these methods - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 28
version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. Microsoft System Restore If you have a problem that might be - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 29
instructions. Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers available on systems that are shipped without a version of Microsoft Windows. To check the list of installable programs in the Recovery Manager troubleshooting 25 - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 30
Next, and follow the onscreen instructions. 4. When you have driver updates for your hardware and new versions of your favorite programs. Run Windows Update monthly to install updates. Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic. 26 Chapter 4 Troubleshooting - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 31
the computer usage. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration it about once every three months. Visit www.hp.com/support for additional cleaning instructions. Cleaning the computer vents Air vents keep the computer - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 32
deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory - see Microsoft System Restore on page 24. 28 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 33
during system startup. 3. Through recovery media that you create. 4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit www.hp.com/ support. System Recovery from the Windows 7 Start Menu CAUTION: System Recovery deletes all data and programs you created or installed - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 34
If the computer is working and Windows 7 is responding, use these steps to perform computer. 9. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices, and turn disc. 30 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 35
company logo screen appear, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under I need help Complete the registration process, and wait until you see the desktop. 9. Turn off the computer, reconnect all peripheral devices, and - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 36
this computer. Store the recovery media in a safe place. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. 32 Chapter 4 Troubleshooting and maintenance ENWW - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 37
grayed out on the screen. Tap Next. NOTE: Recovery Media Creation formats the flash drive and deletes all on files on it. 6. Follow the onscreen instructions. Make sure to label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery media. The - HP TouchSmart 520-1000z | Getting Started (For Select TouchSmart Models Only) - Page 38
your computer is also designed for maximum recyclability. Don't use a screen saver. We design to be more energy efficient. Screen savers can prevent your HP computer from going to sleep and thereby waste power. Screen savers can also reduce the life of your monitor by increasing the number of
Getting Started