HP TouchSmart 610-1150xt In Home Warranty and Support Guide - 2 Year
HP TouchSmart 610-1150xt Manual
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- HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 1
Limited Warranty and Support Guide • Warranty Statement • Safety Information • Support Information Before contacting the HP Customer Care Center, it's important to have the following information handy. Please take a moment to write down your product information - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 2
Product Duration Hardware Two-year limited warranty One-year technical support General Terms This HP Hardware Limited Warranty gives you, enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 3
or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product. This Limited Warranty does not apply - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 4
ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 5
replacement parts directly to you to fulfill your HP Hardware Product warranty service. This will save considerable repair time. After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 6
http://www.hp.com/support HP may, at its sole discretion, determine if on-site warranty service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 7
packaging. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with to contact non-HP manufacturers or suppliers for their warranty support. 7 - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 8
and software update information. • Set up and configuring software. • Troubleshooting to determine system or software usage problems. • Basic steps of using non-HP software; advanced feature support for HP software. Software technical support does NOT include assistance with: • Non-HP software that - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 9
Safety & Comfort Guide. The guide is located on the Web at http://www.hp.com/ergo Support Information Don't Support. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 10
/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 11
pack within the first two years after purchasing the computer. The hardware service offering is determined based on the outcome of system self-test programs that you run during your initial call to an HP support representative. For more information visit: http://www.hp.com/go/totalcare (U.S. only - HP TouchSmart 610-1150xt | In Home Warranty and Support Guide - 2 Year - Page 12
Confirming Total Memory The system BIOS displays the full 4GB of installed memory. 1 Turn on the PC. 2 Press the F10 key. The BIOS menu displays. Confirm the Total Installed Memory. Recycle - HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple
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Limited Warranty and Support Guide
•
Warranty Statement
•
Safety Information
•
Support Information
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
Please take a moment to write down your product information for future
reference.
The first four items on the list (Model Number, Product Number, Serial Number,
and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on
the keyboard at the same time.
Model Number: _____________________________________________________
System (Product) Number: ____________________________________________
Serial Number: _____________________________________________________
Software Build Number: ______________________________________________
Operating System: __________________________________________________
Purchase Date: ______________________________________________________