HP TouchSmart tm2-1100 HP TouchSmart tm2 Notebook PC - Maintenance and Service
HP TouchSmart tm2-1100 - Notebook PC Manual
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- HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 1
HP TouchSmart tm2 Notebook PC Maintenance and Service Guide - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 2
or omissions contained herein. This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; on troubleshooting computer problems; and on performing computer disassembly - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 4
iv Safety warning notice ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 5
parts ...22 Sequential part number listing 23 4 Removal and replacement procedures 27 Preliminary replacement requirements 27 Tools required ...27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 6
Equipment guidelines 31 Component replacement procedures 32 Service tag ...32 Computer feet ...34 Battery ...35 Pen ...36 Hard drive ...37 Memory module ...40 WLAN module ...43 RTC battery ...47 Top cover ...48 Keyboard ... - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 7
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications 79 7 Backup and recovery ...80 Creating recovery discs ...81 Backing up your information ...82 Using Windows Backup and Restore 83 Using system restore points 83 When to create restore points 83 Create a system restore point 83 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 8
viii ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 9
Processors Chipset Graphics Panels Memory Hard drives ENWW Description HP TouchSmart tm2 Notebook PC Intel™ Core™ i5-430UM 1.20-GHz turbo multitouch enabled) and EMR support Typical brightness: 200 nits ● Two SODIMM slots ● Customer accessible/upgradable ● Dual-channel support ● DDR3, 1333-MHz, - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 10
-Layer Drive with LightScribe ● DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe HP TrueVision low-light VGA camera, fixed (no tilt), with activity light, 640 × 480 by 24 frames per second Supports external USB drive only ● HD audio - Dolby Advanced Audio ● Integrated subwoofer - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 11
devices Power requirements Security Operating system Serviceability Description VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 75 65-W AC power Docking support through the expansion port 3. Supports the HP xb3000 Notebook Expansion Base and the HP Notebook QuickDock. 12.1-inch - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 12
2 External component identification Top components Display components Item (1) Component WLAN antennas (2)* (2) Internal microphones (2) (3) Webcam light (4) Webcam (5) Speakers (2) Function Send and receive wireless signals to communicate with wireless local area networks (WLAN). Record - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 13
the display and converts the computer from traditional notebook mode to slate mode or from slate mode to notebook mode. In slate mode, the display is rotated to your country or region. These notices are located in Help and Support. Keys Item (1) Component esc key (2) fn key (3) Windows logo - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 14
Lights Item (1) (2) (3) Component Caps lock light Mute light Wireless light (4) TouchPad off indicator Description White: Caps lock is on. Amber: Computer sound is off. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth device, is on. - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 15
TouchPad components Item (1) Component TouchPad off indicator (2) Left TouchPad button (3) Right TouchPad button (4) TouchPad zone Function To turn the TouchPad zone on and off, quickly doubletap the TouchPad off indicator. NOTE: When the TouchPad zone is active, the light is off. Functions - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 16
Front components Component Vent Rear components Item (1) Component Security cable slot (2) External monitor port (3) RJ-45 (network) jack Function Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 17
NOTE: When a device is connected to the jack, the device speakers are disabled. ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Pen tether hole Connects the pen tether. Pen holder Holds the digitizer pen - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 18
Right-side components Item (1) Component Fingerprint reader (select models only) (2) Rotate button (3) Power light (4) Power switch (5) Wireless light 10 Chapter 2 External component identification Function Allows a fingerprint logon to Windows instead of a password logon. Rotates the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 19
or off, but does not establish a wireless connection. NOTE: A wireless network must be set up in order to establish a wireless connection. Supports the following digital card formats: ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● xD-Picture Card Connect optional - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 20
Bottom components Item (1) (2) Component Battery release latch Battery bay (3) Vents (4) (4) Hard drive bay (5) Memory module compartment Function Releases the battery from the battery bay. Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 21
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number used to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 22
14 Chapter 3 Illustrated parts catalog ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 23
Computer major components ENWW Computer major components 15 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 24
Item (1) (2) Description 12.1-inch, WXGA, BrightView, LED touch-screen display assembly (includes Web camera and cable, microphones and cables, fingerprint reader and cable, WLAN antenna cables, and WWAN antenna cables) Display assembly subcomponents (not illustrated): Display bezel Web camera/ - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 25
Item (3) (4a) (4b) (4c) (5) (6a) (6b) (7) (8) (9) (10) (11) (12) (13) (14) (15) Description Spare part number For use in the United States 584161-001 Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, 592964-001 and top cover bumper pads) Plastics Kit, includes: - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 26
, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 27
Item (19) Description Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard drive screws) 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 584382-001 586021-001 ENWW Computer major components 19 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 28
Plastics Kit Item (1) (2) (3) Description Spare part number Plastics Kit, includes: 592971-001 Display hinge cover Memory module compartment cover (includes 2 captive screws, secured with C-clips) Hard drive cover (includes 1 rubber foot and 2 captive screws, secured with C-clips) 20 Chapter - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 29
Mass storage devices Item (1) (2) Description Hard drive (includes hard drive bracket and Mylar cover): 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, Mylar cover, and hard drive screws) External optical - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 30
Miscellaneous parts Description AC adapter: 65-W RC/V HP Smart AC adapter 65-W RC/V EM HP Smart AC adapter HP protective sleeve Power cords: For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe, the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 31
Sequential part number listing Spare part number 371693-001 490371-001 490371-011 490371-021 490371-031 490371-061 490371-081 490371-111 490371-201 490371-202 490371-AA1 490371-AB1 490371-AD1 490371-BB1 490371-D01 490371-D61 537921-001 580101-001 Description Wired headset with volume control Power - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 32
, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 33
Kit Pen Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter for use in all countries and regions Broadcom 4313 802.11b/g/n 1x1 WiFi Adapter HP protective sleeve ENWW Sequential part number listing 25 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 34
-MHz) 1024-MB memory module (PC3, 1066-MHz) Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter 65-W RC/V HP Smart AC adapter 65-W RC/V EM HP Smart AC adapter System board equipped with UMA graphics subsystem and Intel Pentium U5400 1.20-GHz processor (800MHz FSB, 2-MB L2 cache - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 35
Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep only at the points designated in the maintenance instructions. ENWW Preliminary replacement requirements 27 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 37
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 38
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 40
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Model description: This is the number used to locate documents, drivers, and support for the computer. (5) Warranty period: This number describes the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 41
ENWW Component replacement procedures 33 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 42
Computer feet The computer feet are adhesive-backed rubber pads. There are four computer feet that adhere to the computer base enclosure. The feet (1) on the front edge of the computer are round. The feet (2) on the rear edge of the computer are oblong and wedge-shaped. The computer feet are - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 43
Battery Description 6-cell, 62-Wh, 2.8-Ah, Li-ion battery Spare part number 586021-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 44
Pen Description Pen Spare part number 593028-001 Before removing the pen, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 45
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar cover. Description 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws) Spare part number 611495- - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 46
3. Lift the rear edge of the hard drive cover, and then swing it up and forward. 4. Remove the hard drive cover. NOTE: The hard drive cover is included in the Plastics Kit, spare part number 592971-001. 5. Grasp the Mylar tab on the hard drive and slide the hard drive (1) to the left to disconnect - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 47
8. Lift the shield (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. ENWW Component replacement procedures 39 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 48
Memory module Description 4096-MB (DDR3, PC3, 1066-MHz) 2048-MB (DDR3, PC3, 1066-MHz) 1024-MB (DDR3, PC3, 1066-MHz) Spare part number 599092-001 598856-001 598859-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 49
3. Lift the left side of the cover, and then swing it up and to the right. 4. Remove the memory module compartment cover. NOTE: The memory module compartment cover is included in the Plastics Kit, spare part number 592971-001. 5. Pull away the retention clips on each side of the memory module to - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 50
6. Grasp the edge of the memory module, and gently pull it out of the memory module slot. Reverse this procedure to install a memory module. 42 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 51
, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 52
. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the WLAN antenna cables from the WLAN module. NOTE: The black WLAN antenna cable is connected to the WLAN - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 53
2. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board. (The edge of the module opposite the slot rises away from the computer.) ENWW Component replacement procedures 45 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 54
3. Pull the WLAN module away from the slot at an angle and remove it. Reverse this procedure to install a WLAN module. 46 Chapter 4 Removal and replacement procedures ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 55
RTC battery Description RTC battery (includes cable and double-sided tape) Spare part number 592965-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 56
Top cover Description Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper pads) Spare part number 592964-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 57
3. Remove the two Phillips PM2.0×4.0 screws in the battery bay that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Lift the front edge of the top cover (1) until it rests at an angle. 6. Release the zero insertion force (ZIF) connector to - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 58
Keyboard NOTE: The keyboard spare part kit includes a cable and 2 retention clips. Country or region Belgium Brazil Canada Denmark, Finland, and Norway France Germany Greece Israel Italy Latin America The Netherlands Spare part number Country or region 584161-A41 Portugal 584161-201 Russia - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 59
3. Remove the two retention clips (2) by sliding them toward the back of the top cover. 4. Turn the top cover right-side up, with the front toward you. 5. Lift the rear edge of the keyboard (1) until it rests at an angle. 6. Slide the keyboard back (2) until the four tabs on the bottom edge of the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 60
Pen holder and eject assembly Description Pen holder and eject assembly Spare part number 592972-001 Before removing the pen holder and eject assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 61
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 613451-001. Description Bluetooth module Spare part number 537921-001 Before removing the Bluetooth module, follow these steps: 1. - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 62
Power switch board Description Power switch board (includes cable) Spare part number 611498-001 Before removing the power switch board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 63
Display assembly Description Spare part number 12.1-inch, WXGA, BrightView, LED touch-screen display assembly (includes Web camera and cable, 611492-001 microphones and cables, fingerprint reader and cable, WLAN antenna cables, and WWAN antenna cables) Before removing the display assembly, - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 64
5. Remove the display hinge cover (2). NOTE: The display hinge cover is included in the Plastics Kit, spare part number 592971-001. 6. Position the computer with the front toward you. 7. Release the tape (1) that secures the WLAN antenna cables to the system board. 8. Release the grounding tape (2) - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 65
11. Disconnect the webcamera cable (2) from the system board. 12. Release the grounding tape (1) that grounds the display panel cable to the base enclosure. 13. Disconnect the display panel cable (2) from the system board. 14. Release the tape (1) that secures the wireless module antenna cables to - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 66
16. Release the wireless module antenna cables (3) from the opening in the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 17. Remove the four - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 67
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with discrete graphics subsystem and Intel Core i5-430UM 1.20-GHz turbo processor (800-MHz FSB, 3-MB L2 cache, 18-W) 611491-001 Equipped with discrete graphics - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 68
● Fan (see Fan on page 63) ● Heat sink (see Heat sink on page 64) Remove the system board: 1. Disconnect the Bluetooth module cable (1) from the system board. 2. Release the ZIF connector to which the power switch board cable is connected, and disconnect the power switch board cable (2) from the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 69
7. Remove the system board (3) by sliding it up and to the right. NOTE: After removing the system board, it may be necessary to replace the RJ-45 connector cover. The RJ-45 connector cover is included in the Plastics Kit, spare part number 592971-001. Reverse this procedure to install the system - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 70
Power connector and cable Description Power connector and cable Spare part number 592967-001 Before removing the power connector and cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 71
Reverse this procedure to install the power connector and cable. Fan Description Fan Spare part number 592970-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 72
4. Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description For use only on computer models equipped with discrete graphics subsystem For use only on computer models equipped with UMA graphics - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 73
NOTE: Steps 4 and 5 apply only to computer models equipped with a UMA graphics subsystem. See steps 2 and 3 for heat sink removal instructions for computer models equipped with a discrete graphics subsystem. 4. Following the 1, 2, 3, 4 sequence stamped into each section of the heat sink, loosen - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 74
and the system board each time the heat sink is removed. Thermal pads are used on the video processor (1) and the heat sink section (2) that services it, and the PCH chip (3) and the heat sink section (4) that services it. Thermal paste is used on the processor (5) and the heat sink section (6) that - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 75
sink is removed. Thermal pads are used on the PCH chip (1) and the heat sink section (2) that services it. Thermal paste is used on the processor (3) and the heat sink section (4) that services it. Replacement thermal material is included with all system board and heat sink spare part kits. Reverse - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 76
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 77
then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 78
Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the "Press the ESC key for - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 79
this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this section may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 80
―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from external Network Adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter To do this Run a comprehensive - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 81
HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting and installation, follow these instructions: Do not disconnect power - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 82
To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. 3. At the download area, follow - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 83
6 Specifications Computer specifications Metric U.S. Dimensions Width 30.40 cm 11.97 in Depth 22.30 cm 8.76 in Height (front to back) 2.63 to 3.96 mm 1.04 to 1.56 in Weight 2.15 kg 4.72 lbs Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.5 A - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 84
12.1-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 16.9 cm 26.2 cm 30.8 cm Up to 16.8 million 250:1 (typical) 200 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 85
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 77 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 86
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read Write BD-ROM, BD-ROM-DL, BD-R, BDR-DL, BD-RE, BD-RE-DL, DVDROM, DVD+R, DVD+R-DL, DVD +RW, DVD-R, DVD-R-DL, DVDRW, DVD-RAM ( - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 87
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read Write CD-DA, CD+(E)G, CD-MIDI, CDTEXT, - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 88
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 89
to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: ● You will need high > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. ENWW Creating recovery discs 81 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 90
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 91
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 92
3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 93
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. ENWW Performing a recovery 85 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 94
8 Connector pin assignments Audio-in (microphone) Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground 86 Chapter 8 Connector pin assignments ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 95
External monitor Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock ENWW External monitor 87 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 96
HDMI Pin Signal Pin Signal 1 TMDS data 2+ 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock- 3 TMDS data 2- 13 CEC 4 TMDS data 1+ 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1- 16 DDC data 7 TMDS data 0+ 17 Ground 8 TMDS data 0 shield 18 +5V - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 97
RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin 1 2 3 4 ENWW Signal +5 VDC Data Data + Ground RJ-45 (network) 89 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 98
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 99
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 100
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 101
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 102
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 103
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. ENWW - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 104
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 105
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 106
rotate 10 wireless 11 C Cable Kit, spare part number 17, 26 cables, service considerations 28 caps lock light 6 chipset, product description 1 components bottom 12 1 Display Screw Kit, spare part number 16, 25 docking support, product description 3 drive light 9 drives, preventing damage 28 - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 107
F fan removal 63 spare part number 17, 25, 63 feet locations 34 spare part number 17, 34 fingerprint reader 10 fingerprint reader board, spare part number 16, 25 fn key 5 front components 8 G graphics, product description 1 grounding equipment and methods 31 microphone 9 network 8 RJ-45 8 K key - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 108
audio 2 chipset 1 diskette drive 2 display panel 1 docking support 3 Ethernet 2 external media cards 2 graphics 1 hard drives Security menu 71 security, product description 3 service considerations 27 service tag 13, 32 serviceability, product description 3 Setup Utility Diagnostics menu - HP TouchSmart tm2-1100 | HP TouchSmart tm2 Notebook PC - Maintenance and Service - Page 109
HP TouchSmart tm2 Notebook PC
Maintenance and Service Guide