HP Vectra VA 6/xxx HP Vectra VA 6/xxx, User's Guide for Desktop models
HP Vectra VA 6/xxx Manual
View all HP Vectra VA 6/xxx manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Vectra VA 6/xxx manual content summary:
- HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 1
User's Guide HP Vectra VA 6/xxx - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 3
User's Guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 4
Manual is For This manual is for anyone who wants to: • Set up the PC for the first time • Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support power supply. This HP PC is a class 1 laser product. Do not attempt to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 5
Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows 95 and Windows NT users, open the Start menu in the task bar and select Help. Then double-click on the help topic "Working in Comfort". English v - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 6
vi English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 7
Contents 1 Setting Up and Using Your PC Unpacking Your PC 2 Connecting the Mouse, Keyboard, Display and Printer 3 Connecting to a Network 4 Connecting the Power Cords 5 Your PC's Hardware Control Panel 6 Starting and Stopping Your PC 7 Starting Your PC 7 Stopping Your PC 7 Setting Passwords - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 8
25 Installing the Board 26 Installing a BNC Coax Adapter 28 Installing an OverDrive Processor 30 Installing the Security Bracket 32 3 Troubleshooting Your PC Solving Problems 34 HP Summary Screen 34 If Your PC Does Not Start Properly 35 Display is Blank and There Are No Error Messages 35 If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 9
Information Needed for Troubleshooting 49 System Board Switches 49 Power Consumption 50 IRQs, DMAs, and I/O Addresses Used by Your PC 51 The HP Summary Screen and Setup Program 52 HP Summary Screen 52 Using the HP Setup Program 53 4 Hewlett Packard Support and Information Services English ix - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 10
Wide Web Site 63 HP FAXback on Demand-HP FIRST 64 HP Audio Tips (USA only) HP Automated Support Directory 64 Ordering Drivers and BIOS on Diskette 65 HP Support Services 66 Hewlett-Packard Telephone Support 67 Lifeline Telephone Support 68 HP Network Phone-in Support Service (NPS 69 Summary - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 11
Index 75 HP Software Product License Agreement 83 HP Software Product Limited Warranty 84 English xi - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 12
xii English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 13
1 Setting Up and Using Your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 14
do not try to move it without help. Typical Computer Manuals Typical Display Keyboard Mouse Operating System Installation Tools 2 Place the large display, place it next to the computer. Refer to the display's manual for information about the display. Your PC's operating system is preloaded on - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 15
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 16
your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program. (You can find additional information in the online Network Administrator's Guide.) If you need a BNC Coax connector to connect to the network, you can install an optional - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 17
1 Setting Up and Using Your PC Connecting the Power Cords Connecting the Power Cords 1 If fitted, remove the label covering the computer's power connector. 2 Connect the power cords to the display and the computer. (The connectors are shaped to go in one way only.) 3 Connect the display's power - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 18
hard disk drive is being accessed. The hard disk activity light only works if you have an IDE hard disk drive, which comes with your Vectra PC. If you replace this drive with a SCSI hard disk drive, this light will not work. 6 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 19
carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the control panel. Refer to the operating system manual for details of how to exit the operating system. English 7 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 20
type the password and press to unlock the keyboard (refer to "Power-On Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a User Password, and you enter the Setup program by using the User Password, you - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 21
Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a set a User Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. 3 Select - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 22
the PC. To configure power management, refer to the Power Menu in the HP Setup program. Refer to your operating system documentation for detailed information about the capabilities PC, how to upgrade, and how to optimize performance • HP support-similar to chapter 4 in this User's Guide. 10 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 23
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 24
to Install Accessories In Your PC Accessories You Can Install WARNING Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 25
2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover 1 Switch off the display and the PC. 2 Disconnect the power cords from the power outlets, the PC, and the display. Disconnect any connection to a telecommunications network. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 26
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer's power supply cord and - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 27
CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn all equipment OFF. Don't let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the power supply while - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 28
any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to "HP Summary Screen", on page 52. Installing a Video Memory Upgrade Your PC is supplied with video memory on the system - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 29
the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade. 3 You may be asked to insert a CD-ROM containing an appropriate video driver. For the latest version of a required driver, refer to "HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 30
NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. You can install a non-IDE hard disk drive or CD-ROM device, but it will - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 31
can be connected to the system board using these data cables.(Refer to the storage device's manual to check whether you need to set jumpers, or if there are any special installation procedures.) to obtain the latest available drivers from HP, refer to "HP BBS Library", on page 63. English 19 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 32
has correctly identified the new configuration, by viewing the HP Summary Screen. Refer to the "HP Summary Screen", on page 52. If the configuration is has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manuals to see if you must set jumpers - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 33
the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 52. Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive's manual to see if you must - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 34
Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 35
Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 52. Installing a Tape Drive in the Bottom - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 36
and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 Replace the CD-ROM in the middle shelf. 8 Install 9 Verify the new configuration by checking the HP Summary Screen. Refer to the "HP Summary Screen", on page 52. 24 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 37
industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. NOTE All PCI accessory boards are Plug and Play, although not all - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 38
instructions detailed in their manuals. 4 Unscrew and remove the slot cover. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots. (See diagram on facing page.) 5 Hold the board horizontally by its "top" edge. Slide it into the board guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 39
2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. Step 8: Installing a VESAstandard video adapter board. English 27 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 40
with a pre-installed network board with a UTP (Unshielded Twisted Pair) connector, you can install a BNC Coax connector onto this board. Order HP part number D3979A. Network Board BNC Coax Connector Installed Here Follow this procedure to install a coax adapter connector: 1 Disconnect the PC's power - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 41
2 How to Install Accessories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3: Remove the metal plug. Step 4: Remove the nut. Step 5: Attach the coax adapter board to the network board. Step 6: Screw the nut back onto the coax connector. English 29 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 42
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. 1 Disconnect - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 43
CAUTION 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor over the socket, with it's corner marker - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 44
2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer's cover (refer to "Removing and Replacing the Cover", on page 13). 2 Remove - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 45
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 46
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 57. HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 47
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 48
Troubleshooting page 15. Refer to "Installing Accessory Boards" on page 25. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 49. accessories one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup If the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 49
3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn off the display to ignore the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start successfully. • Press - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 50
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 51
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with this setting in the Setup program. Refer to the Power Menu in the HP Setup program. Display Does Not Work Properly If Your Display is Blurred or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 52
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If too high. Other Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If the screens - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 53
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that the Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 54
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 55
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not Work laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. Refer to the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 56
3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive is Idle If the CD-ROM drive does not appear to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 51. Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. 44 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 57
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 58
Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Refer to the operating system and application software manuals instructions - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 59
WARNING 3 Troubleshooting Your PC Changing the Battery Changing the Battery There is a used batteries will be accepted free of charge. You should order replacement battery HP 1420-0356 from your local Sales and Service office, or the equivalent "CR2032", which is available from most local stores - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 60
3 Troubleshooting Your PC Changing the Battery After installing the external battery, replace the computer's cover. Reconnect all cables and power cords. Run the Setup program to reconfigure the computer. 48 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 61
Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches System Board Switches for test. Set to Open for normal operation (default setting) Processor Frequency 180 MHz 200 MHz 233 MHz 266 MHz Bus Frequency 60 MHz 66 MHz 66 MHz - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 62
Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1.3 1.3 1.4 1.5 Windows NT1 with 55.2 55.5 54.5 54.6 HDD Accessories - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 63
Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by Your free free free 2Eh - 2Fh, integrated I/O controller 96h - 97h, "Little Ben" E0h - E7h, HP reserved 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh parallel - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 64
3 Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program. You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 65
3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: VA/6xxx - Copyright a summary of the current configuration settings of your PC. Using the HP Setup Program 1 Turn on the display and then the PC. If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 66
NOTE 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 67
3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and or used to select fields - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 68
3 Troubleshooting Your PC The HP Summary Screen and Setup Program 56 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 69
4 Hewlett Packard Support and Information Services - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 70
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 71
used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP's three-year - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 72
monthly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system. Request - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 73
Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 74
Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 75
access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 76
or fax Phone or fax Phone or fax Phone or fax Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 77
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 78
the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. Reloading the software bundled or pre-loaded on your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 79
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 80
Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • your HP Vectra in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 81
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 82
. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 83
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 84
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 72 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 85
Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. IDE Integrated Device Electronics. An interface - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 86
(dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 87
, 13 cover, removing, 13 D disconnecting from power, 5 H hard disk problems, 42 Hewlett-Packard BBS library, 63 information services, 61 marketing headquarters, 71 support and information services, 57 World Wide Web access, 63 HP Forum on America Online, 62 on CompuServe, 61 I I/O addresses used by - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 88
location, 49 System board, switches, 49 T tape drive, installing, 23 telephone support for networks, 69 out of warranty, 68 under warranty, 67 tools required for installation, 2 troubleshooting, 33 U unpacking the PC, 2 URL for HP World Wide Web site, 63 V VESA connector, 26 video memory modules - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 89
Regulatory Information and Warranty - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 90
CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: HEWLETT-PACKARD Manufacturer's Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VA 6/xxx Models DT and MT Conforms to the following - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 91
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 92
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 93
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 94
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 95
Limited Warranty Your HP Vectra PC contains preinstalled been developed by a third party software supplier named in the copyright notices included with the software recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 96
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 97
Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and keyboard) Dimensions ºF) 8% to 80% (relative) 5 ºC to 40ºC (40 ºF to 104 ºF) 15% to 80% (relative) Input voltage: 100 - 127 & 200 - 240 V ac Input frequency: 50/60 Hz Sound Power LwA: - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Desktop models - Page 98
your computer & Setup HP User's Guide Setting Up and Using Your PC Learn how to use your HP Vectra PC's hardware and support options available, and how to troubleshoot your computer : & Troubleshooting and Support HP Help Start Help Contents HP User's Guide HP Support and Information Services
HP Vectra VA
6/xxx
User’s Guide