HP Vectra VA 6/xxx HP Vectra VA 6/xxx, User's Guide for Minitower models
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- HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 1
User's Guide HP Vectra VA 6/xxx - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 3
User's Guide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 4
Manual is For This manual is for anyone who wants to: • Set up the PC for the first time • Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support power supply. This HP PC is a class 1 laser product. Do not attempt to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 5
Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows 95 users and Windows NT, open the Start menu in the task bar and select Help. Then double-click on the help topic "Working in Comfort". English v - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 6
vi English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 7
You Can Install 12 Removing and Replacing the Cover 13 Removing the Cover 13 Replacing the Cover after Installing Accessories 13 Removing the Air Flow Guide 14 English vii - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 8
Accessory Boards 26 Configuring Accessory Boards with Plug and Play 26 Installing the Board 27 Installing an OverDrive Processor 29 3 Troubleshooting Your PC Solving Problems 32 HP Summary Screen 32 If Your PC Does Not Start Properly 33 Display is Blank and There Are No Error Messages 33 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 9
Needed for Troubleshooting 49 System Board Switches 49 Power Consumption 50 IRQs, DMAs, and I/O Addresses Used by Your PC 51 The HP Summary Screen and Setup Program 52 HP Summary Screen 52 Using the HP Setup Program 53 4 Hewlett Packard Support and Information Services Introduction 58 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 10
Wide Web Site 63 HP FAXback on Demand-HP FIRST 64 HP Audio Tips (USA only) HP Automated Support Directory 64 Ordering Drivers and BIOS on Diskette 65 HP Support Services 66 Hewlett-Packard Telephone Support 67 Lifeline Telephone Support 68 HP Network Phone-in Support Service (NPS 69 Summary - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 11
1 Setting Up and Using Your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 12
not try to move it without help. Computer Typical Display Mouse Manuals Keyboard Operating System Installation Tools 2 Place the PC on a sturdy instead of on the table, if desired.) 4 Refer to the display's manual for information about the display. Your PC's operating system is preloaded on - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 13
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 14
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories Your PC has a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector are also located on the rear panel. LINE IN MIC IN LINE OUT - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 15
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables 1 Remove the warning label covering the computer's power connector at the rear of the computer. 2 Check that the correct voltage is selected for your country. (The voltage is set during manufacture, and should be - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 16
carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the control panel. Refer to the operating system manual for details of how to exit the operating system. 6 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 17
type the password and press to unlock the keyboard (refer to "Power-On Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a User Password, and you enter the Setup program by using the User Password, you - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 18
Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a set a User Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. 3 Select - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 19
the PC. To configure power management, refer to the Power Menu in the HP Setup program. Refer to your operating system documentation for detailed information about the capabilities PC, how to upgrade, and how to optimize performance • HP support-similar to chapter 4 in this User's Guide. English 9 - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 20
1 Setting Up and Using Your PC Additional Information and Help 10 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 21
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 22
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and any - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 23
the front sides of the cover are upwards, and that the lock is unlocked. 3 Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer. Firmly slide the cover backwards into position. 4 Lower - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 24
2 How to Install Accessories In Your PC Removing the Air Flow Guide Removing the Air Flow Guide Your PC has an air flow guide to help reduce the heat of the processor. You must remove this guide before you can access the processor, the system board switches, the battery, or any accessory board. To - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 25
CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn all equipment OFF. Don't let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 26
pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 27
2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer's cover. 2 Unscrew and remove the screw securing the MGA Millennium - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 28
or dual-screen operation (with a second VGA controller): • OFF for single-screen operation - DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 18 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 29
and connectors on the system board which may be used by mass storage devices: • An Enhanced IDE (Integrated Drive Electronics) hard disk drive cable. This supports up to two IDE hard disk drives, one of which is already connected. On the system board, this cable's connector is labeled "Primary IDE - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 30
2 How to Install Accessories In Your PC Installing Mass Storage Devices Internal Connectors If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape drive, you need to connect it to power and data cables. The data cables are shown below: For Bootable Hard Disk Drive Connectors for - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 31
NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices. Configuration 1 Hard Disk Drive 2 Hard Disk Drives 3 Hard Disk Drives 4 Hard Disk Drives Connections to Data Cables 1. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 32
CAUTION 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an Additional Hard Disk Drive Refer to the drive's manuals to see if you must set jumpers or if there is a special installation procedure to follow. If your new hard disk drive already has a mounting - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 33
2 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Resecure the access plate on the rear of the computer. 7 Connect the power and data cables to the rear of the drive, if you have not done so already. The connectors are shaped to fit one way only. Use the end connector on the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 34
and harm to your eyes by laser light from a CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. Do not attempt to make any adjustment of the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 35
To Install a Drive: Step 3: Remove the cover plate (if present). 2 How to Install Accessories In Your PC Installing Mass Storage Devices Step 5: Slide the drive into the shelf. Step 6: Connect the power and data cables. Step 7: Secure the device in position. Step 8: Remove the shelf cover plate - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 36
standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 37
to "Removing the Air Flow Guide", on page 14). 3 Find a free accessory board slot with the correct type of connector socket (PCI or ISA). Some boards may have preferred locations, in which case special installation instructions should be detailed in their manuals. 4 Unscrew and remove the accessory - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 38
2 How to Install Accessories In Your PC Installing Accessory Boards 6 Align the board's connector with the slot's socket. Firmly press the board into the socket. Ensure that the board's connector engages completely with the socket and does not touch components on other boards. The connector is fully - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 39
cords from the power outlets, and disconnect the PC from any telecommunications network. 2 Remove the computer's cover. 3 Remove the air flow guide (refer to "Removing the Air Flow Guide", on page 14). 4 If the heatsink is not directly attached to the processor, unclip it. (Be careful not to let the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 40
2 How to Install Accessories In Your PC Installing an OverDrive Processor 6 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor over the socket, with it's corner marker facing the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 41
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program. - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 42
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 57. HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 43
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 44
Troubleshooting page 15. Refer to "Installing Accessory Boards" on page 26. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 49. accessories one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup If the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 45
3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn off the display to ignore the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start successfully. • Press - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 46
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 47
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with this setting in the Setup program. Refer to the Power Menu in the HP Setup program. Display Does Not Work Properly If Your Display is Blurred or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 48
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If too high. Other Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If the screens - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 49
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that the Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 50
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 51
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not Work laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. Refer to the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 52
3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive is Idle If the CD-ROM drive does not appear to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 51. Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. 42 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 53
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 54
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Refer to the operating system and application software manuals. • If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 55
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any and 16-bit digitized sounds, this might be due to an interrupt conflict. Use the HP Setup program or your operating system's audio control software to change the audio interface's DMA - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 56
3 Troubleshooting Your PC If Your PC Has an Audio Problem Audio Input from the Check that the microphone specifications meet the requirements of the Microphone is Too Low, 16-bit sound components. The microphone should - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 57
are installed. You may solve this problem by loading device drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this free of charge. You should order replacement battery HP 1420-0356 from your local Sales and Service office, or the equivalent "CR2032", which is - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 58
3 Troubleshooting Your PC Changing the Battery After removing the computer's cover and the air flow guide: 1 Remove the old battery by sliding it from under the retaining clip (note the position of the cross). 2 Place the new battery in the battery - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 59
Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches System Board Switches for test. Set to Open for normal operation (default setting) Processor Frequency 180 MHz 200 MHz 233 MHz 266 MHz Bus Frequency 60 MHz 66 MHz 66 MHz - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 60
Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz 180 MHz 200 MHz 180 MHz 200 MHz Off 1.3 1.3 1.4 1.5 Windows NT1 with 55.2 55.5 54.5 54.6 HDD Accessories - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 61
Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by Your free free free 2Eh - 2Fh, integrated I/O controller 96h - 97h, "Little Ben" E0h - E7h, HP reserved 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh parallel - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 62
3 Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program. You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 63
3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: VA/6xxx - Copyright a summary of the current configuration settings of your PC. Using the HP Setup Program 1 Turn on the display and then the PC. If - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 64
NOTE 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 65
3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and or used to select fields - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 66
3 Troubleshooting Your PC The HP Summary Screen and Setup Program 56 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 67
4 Hewlett Packard Support and Information Services - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 68
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 69
used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP's three-year - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 70
monthly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system. Request - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 71
Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 72
Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 73
access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 74
or fax Phone or fax Phone or fax Phone or fax Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 75
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 76
the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. Reloading the software bundled or pre-loaded on your PC - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 77
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 78
Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • your HP Vectra in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 79
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 80
. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 81
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 82
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 72 English - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 83
Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. IDE Integrated Device Electronics. An interface - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 84
(dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 85
disk drive installing, 24 problems, 40 G glossary, 73 H hard disk problems, 40 headphones jack location of connector, 4 Hewlett-Packard BBS library, 63 information services, 61 marketing headquarters, 71 support and information services, 57 World Wide Web access, 63 HP Forum on America Online - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 86
location, 49 System board, switches, 49 T tape drive, installing, 24 telephone support for networks, 69 out of warranty, 68 under warranty, 67 tools required for installation, 2 troubleshooting, 31 U unpacking the PC, 2 URL for HP World Wide Web site, 63 V video board flash BIOS, 18 W World Wide - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 87
Regulatory Information and Warranty - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 88
CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: HEWLETT-PACKARD Manufacturer's Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VA 6/xxx Models DT and MT Conforms to the following - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 89
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 90
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 91
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 92
time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 93
Limited Warranty Your HP Vectra PC contains preinstalled been developed by a third party software supplier named in the copyright notices included with the software recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 94
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 95
Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and keyboard) Dimensions Footprint 8% to 80% (relative) 5 ºC to 40ºC (40 ºF to 104 ºF) 15% to 80% (relative) Input voltage: 100 - 127 & 200 - 240 V ac Input frequency: 50/60 Hz Sound Power LwA: - HP Vectra VA 6/xxx | HP Vectra VA 6/xxx, User's Guide for Minitower models - Page 96
your computer & Setup HP User's Guide Setting Up and Using Your PC Learn how to use your HP Vectra PC's hardware and support options available, and how to troubleshoot your computer : & Troubleshooting and Support HP Help Start Help Contents HP User's Guide HP Support and Information Services
HP Vectra VA
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User’s Guide