HP Vectra XA 6/xxx HP Vectra XA 6/xxx, User's Guide forMinitower models
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- HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 1
User's Guide HP Vectra XA 6/xxx - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 2
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 3
User's Guide - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 4
network. Always replace the cover on the PC before switching it on again. To avoid electric shock, do not open the power supply. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units. Important Ergonomic Information It is strongly recommended that - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 5
Contents 1 Setting Up and Using Your PC Unpacking Your PC 2 Connecting the Mouse, Keyboard, Display and Printer 3 Connecting to a Network 4 Connecting Audio Accessories 5 Connecting the Power Cables 6 Starting and Stopping Your PC 7 Starting Your PC 7 Stopping Your PC 7 Setting Passwords 8 - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 6
Removing the Air Flow Guide 14 Installing Memory 15 Main Memory Modules 15 Upgrading the MGA Plug and Play 26 Installing the Board 27 Installing an OverDrive Processor 29 3 Troubleshooting Your PC Solving Problems 32 HP Summary Screen 32 If Your PC Does Not Start Properly 33 Display is Blank - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 7
PC Has an Audio Problem 45 Changing the Battery 47 Technical Information Needed for Troubleshooting 49 System Board Switches 49 Power Consumption 50 IRQs, DMAs, and I/O Addresses Used by Your PC 51 The HP Summary Screen and Setup Program 52 HP Summary Screen 52 Using the HP Setup Program 53 - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 8
Wide Web Site 67 HP FAXback on Demand-HP FIRST 68 HP Audio Tips (USA only) HP Automated Support Directory 68 Ordering Drivers and BIOS on Diskette 69 HP Support Services 70 Hewlett-Packard Telephone Support 71 Lifeline Telephone Support 72 HP Network Phone-in Support Service (NPS 73 Summary - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 9
1 Setting Up and Using Your PC - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 10
you have any doubt that you can lift the PC or display safely, do not try to move it without help. Computer Typical Display Mouse Manuals CD-ROM Kit Keyboard Operating System Installation Tools 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 11
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 12
to a Network Use the information on this page if your PC comes with an HP-supplied integrated network solution connector. Let your Network Administrator know you are connecting your the Configuration Menu of the HP Setup program. (You can find additional information in the online Network - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 13
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector ("SPK OUT") are also - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 14
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables 1 Remove the warning label covering the computer's power connector at the rear of the computer. 2 Check that the correct voltage is selected for your country. (The voltage is set during manufacture, and should be - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 15
carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the control panel. Refer to the operating system manual for details of how to exit the operating system. English 7 - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 16
-On Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a User an Administrator Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 17
Password" in the Administrator Password Submenu of the Security Menu in the HP Setup program). If you have set both an Administrator Password and a set a User Password: 1 Start the Setup Program. Refer to "Using the HP Setup Program", on page 53. 2 Select the Security menu group. 3 Select - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 18
power management. Additional Information and Help Additional information about your PC is supplied in the HP Vectra online help located on your PC's hard disk drive. It includes: • New of your PC and how to optimize performance • HP support-similar to chapter 4 in this User's Guide. 10 English - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 19
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 20
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Please contact your authorized reseller for information about HP accessory part numbers. For your safety, never remove the PC's cover without first removing the power cord from the power outlet, and any - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 21
the front sides of the cover are upwards, and that the lock is unlocked. 3 Slide the cover onto the computer, making sure that the two guides at the bottom of the case slide into the two rails at the base of the computer. Firmly slide the cover backwards into position. 4 Lower - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 22
2 How to Install Accessories In Your PC Removing the Air Flow Guide Removing the Air Flow Guide Your PC has an air flow guide to help reduce the heat of the processor. You must remove this guide before you can access the processor, the system board switches, the battery, or any accessory board. To - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 23
CAUTION 2 How to Install Accessories In Your PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn all equipment OFF. Don't let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 24
pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 25
2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer's cover. 2 Unscrew and remove the screw securing the MGA Millennium - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 26
or dual-screen operation (with a second VGA controller): • OFF for single-screen operation - DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 18 English - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 27
and connectors on the system board which may be used by mass storage devices: • An Enhanced IDE (Integrated Drive Electronics) hard disk drive cable. This supports up to two IDE hard disk drives, one of which is already connected. On the system board, this cable's connector is labeled "Primary IDE - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 28
2 How to Install Accessories In Your PC Installing Mass Storage Devices Internal Connectors If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape drive, you need to connect it to power and data cables. The data cables are shown below: For Bootable Hard Disk Drive Connectors for - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 29
NOTE 2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices. Configuration 1 Hard Disk Drive 2 Hard Disk Drives 3 Hard Disk Drives 4 Hard Disk Drives Connections to Data Cables 1. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 30
CAUTION 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an Additional Hard Disk Drive Refer to the drive's manuals to see if you must set jumpers or if there is a special installation procedure to follow. If your new hard disk drive already has a mounting - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 31
2 How to Install Accessories In Your PC Installing Mass Storage Devices 6 Resecure the access plate on the rear of the computer. 7 Connect the power and data cables to the rear of the drive, if you have not done so already. The connectors are shaped to fit one way only. Use the end connector on the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 32
to your eyes by laser light from a CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only. 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. 2 Remove the computer's cover - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 33
To Install a Drive: Step 3: Remove the cover plate (if present). 2 How to Install Accessories In Your PC Installing Mass Storage Devices Step 5: Slide the drive into the shelf. Step 6: Connect the power and data cables. Step 7: Secure the device in position. Step 8: Remove the shelf cover plate - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 34
standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 35
to "Removing the Air Flow Guide", on page 14). 3 Find a free accessory board slot with the correct type of connector socket (PCI or ISA). Some boards may have preferred locations, in which case special installation instructions should be detailed in their manuals. 4 Unscrew and remove the accessory - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 36
2 How to Install Accessories In Your PC Installing Accessory Boards 6 Align the board's connector with the slot's socket. Firmly press the board into the socket. Ensure that the board's connector engages completely with the socket and does not touch components on other boards. The connector is fully - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 37
from the power outlets, and disconnect the PC from any telecommunications network. 2 Remove the computer's cover. 3 Remove the air flow guide (refer to "Removing the Air Flow Guide", on page 14). 4 If the heatsink is not directly attached to the processor, unclip and remove the heatsink. (Be careful - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 38
2 How to Install Accessories In Your PC Installing an OverDrive Processor 6 To install the new processor: a Locate the corner markers: • on the processor-a dot or notch ("broken" corner) • on the processor socket-a dot. b Position the processor over the socket, with it's corner marker facing the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 39
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. It also introduces the HP Summary Screen and the HP Setup Program. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 40
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 61. HP - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 41
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 42
Troubleshooting page 15. Refer to "Installing Accessory Boards" on page 26. Refer to the manuals that came with each board. Refer to "System Board Switches" on page 49. accessories one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup If the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 43
3 Troubleshooting Your PC If Your PC Does Not Start Properly 1 Turn off the display to ignore the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start successfully. • Press - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 44
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC's Configuration Memory If the PC then starts, but POST still persists in reporting - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 45
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your PC Has a Hardware Problem This section describes what to do if you have problems with this setting in the Setup program. Refer to the Power Menu in the HP Setup program. Display Does Not Work Properly If Your Display is Blurred or - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 46
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If too high. Other Display Problems If the display image is not aligned with the screen, use the display's controls to center the image (refer to the display manual for instructions). If the screens - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 47
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Mouse Does Not Work • Ensure that the Ensure the application program's "print" menu has been correctly set up. (Refer to the manual supplied with the application software.) • Check that the PC's port is working properly by running - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 48
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 49
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Activity Light Does Not by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by qualified service personnel only. Do not attempt to make any adjustment of the unit. This PC is a class - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 50
3 Troubleshooting Your PC If Your PC Has a Hardware Problem CD-ROM Drive Does Not Work • Check that the cables Your PC", on page 51. Refer to the board's manual for further details. • Check that the PC has been configured correctly in Setup. • If the problem persists, refer to HP support. 42 English - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 51
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 52
Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won't run: • Refer to the operating system and application software manuals instructions - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 53
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any and 16-bit digitized sounds, this might be due to an interrupt conflict. Use the HP Setup program or your operating system's audio control software to change the audio interface's DMA - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 54
3 Troubleshooting Your PC If Your PC Has an Audio Problem Audio Input from the Check that the microphone Stay Resident) programs are installed. You may solve this problem by loading device drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this. 46 English - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 55
Troubleshooting charge. You should order replacement battery HP 1420-0356 from your local Sales and Service office, or the equivalent "CR2032", which is available from most local stores. After removing the computer's cover and the air flow guide: - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 56
3 Troubleshooting Your PC Changing the Battery You can also install an external battery, which you can order from your authorized reseller. Install the external battery as - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 57
Your PC Technical Information Needed for Troubleshooting Technical Information Needed for Troubleshooting System Board Switches System Board Switches OPEN Switch 1 - 5 6 7 8 9-10 Switch function: Processor speed, see next table Clear setup configuration: Open = Normal operation (default - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 58
Your PC Technical Information Needed for Troubleshooting Power Consumption All measurements are in watts (rms). Consumption at 115V / 60Hz Consumption at 230V / 50Hz Off Windows NT1 with HDD Accessories 180 MHz 1.3 55.2 - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 59
Your PC Technical Information Needed for Troubleshooting IRQs, DMAs, and I/O Addresses Used by Your free free free 2Eh - 2Fh, integrated I/O controller 96h - 97h, "Little Ben" E0h - E7h, HP reserved 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh parallel - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 60
3 Troubleshooting Your PC The HP Summary Screen and Setup Program The HP Summary Screen and Setup Program This section introduces the HP Summary Screen and the HP Setup program. You can use the Summary Screen and the Setup program to configure your PC and solve configuration problems with your PC HP - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 61
3 Troubleshooting Your PC The HP Summary Screen and Setup Program When you press , the HP Summary Screen, similar to the following one, will appear: XA/6xxx - Copyright a summary of the current configuration settings of your PC. Using the HP Setup Program 1 Turn on the display and then the PC. If - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 62
NOTE 3 Troubleshooting Your PC The HP Summary Screen and Setup Program 2 Press while F2=Setup is displayed at the bottom of the screen. F2=Setup appears for a short period, during the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 63
3 Troubleshooting Your PC The HP Summary Screen and Setup Program You move through the Setup program by using the following keys: • The or arrows, and or used to select fields - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 64
3 Troubleshooting Your PC Configuring Your Network Connection Configuring Your Network Connection Use the information in this section if your PC comes with an HPsupplied integrated network solution. Use this section if you have trouble configuring your network connection or if you need help in - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 65
3 Troubleshooting Your PC Configuring Your Network Connection Controlling the Network the network: 1 Use the or key to select the Security menu (refer to "Security Menu Items", in the HP Setup program). 2 Press to highlight the line Start-Up Center and press to select the submenu. 3 Highlight the - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 66
NOTE 3 Troubleshooting Your PC Configuring Your Network Connection Controlling the Remote Program Load The HP Enhanced PCI the or key to select the Power menu (refer to "Power Menu Items", in the HP Setup program). 2 Press to highlight the line Suspend Wakeup and press to select the submenu. - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 67
3 Troubleshooting Your PC Configuring Your Network Connection To enable the Remote-Power mode: 1 Use the or key to select the Power menu (refer to "Power Menu Items", in the HP Setup program). 2 Press to highlight the line Power-On and press to select the submenu. 3 Highlight the line Network - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 68
3 Troubleshooting Your PC Configuring Your Network Connection Configuring the PCI Integrated Ethernet Interface Configuration of the I/O Address, Hardware Interrupt, and DMA channel are made automatically for the HP Enhanced PCI Ethernet interface. Use SETUP to enable or disable the Enhanced PCI - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 69
4 Hewlett Packard Support and Information Services - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 70
you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 71
used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP's three-year - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 72
. The documentation CD-ROM is updated quarterly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 73
. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products. You - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 74
Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 75
access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 76
or fax Phone or fax Phone or fax Phone or fax Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 77
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 78
the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. NOTE Reloading the software bundled or pre-loaded on - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 79
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 80
Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • your HP Vectra in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 81
Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 82
. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly. Technical Information and Product features. Annual Anytime - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 83
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 84
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 76 English - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 85
Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. HP Utilities Software provided by Hewlett-Packard to perform certain tasks, for example, changing the date and time. IDE Integrated Device Electronics. An interface - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 86
(dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer's operating system permanently. ROM chips can contain instructions and data. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 87
disk drive installing, 24 problems, 40 G glossary, 77 H hard disk problems, 40 headphones jack location of connector, 5 Hewlett-Packard BBS library, 67 information services, 65 marketing headquarters, 75 support and information services, 61 World Wide Web access, 67 HP Forum on America Online - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 88
location, 49 System board, switches, 49 T tape drive, installing, 24 telephone support for networks, 73 out of warranty, 72 under warranty, 71 tools required for installation, 2 troubleshooting, 31 U unpacking the PC, 2 URL for HP World Wide Web site, 67 V video board flash BIOS, 18 W World Wide - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 89
Regulatory Information and Warranty - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 90
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name and Address: HEWLETT-PACKARD 5 avenue Raymond Chanas 38320 Eybens FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra XA 6/xxx MT Conforms to the following Product - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 91
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 92
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Hinweis für Deutschland: Geräuschemission Lärmangabe - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 93
not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 94
and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 95
Limited Warranty Your HP Vectra PC contains preinstalled been developed by a third party software supplier named in the copyright notices included with the software recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 96
that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner's manual or service - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 97
Your HP Vectra PC Physical Characteristics Characteristic Weight (excluding display and keyboard) Dimensions Footprint Storage temperature Storage humidity Operating temperature Operating humidity Power supply Acoustic noise emission (idle - HP Vectra XA 6/xxx | HP Vectra XA 6/xxx, User's Guide forMinitower models - Page 98
50% Paper not bleached with chlorine Part Number D4780-90001 Printed in
HP Vectra XA
6/xxx
User’s Guide