HP Xw4600 HP xw Workstation series Setup and Troubleshooting Guide
HP Xw4600 - Workstation - 2 GB RAM Manual
UPC - 883585516483
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- HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 1
HP xw Workstation series Setup and Troubleshooting Guide - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 2
January 2010 Part number: 361756-401 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 3
...17 Updating the workstation ...17 Updating the workstation after first boot 17 Upgrading the BIOS ...17 Determining current BIOS 18 Upgrading BIOS 19 Upgrading device drivers 19 4 Restoring the operating system ...20 Restore methods ...20 Ordering backup software ...21 Restoring Windows 7 or - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 4
the HP xw9400 Workstation) ...36 HP troubleshooting resources and tools 36 HP Help and Support Center 36 E-support ...36 Troubleshooting a problem 37 Instant Support and Active Chat 37 Customer Advisories, Customer and Security Bulletins, and Customer Notices ...37 Product Change Notifications - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 5
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 6
vi ENWW - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 7
white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code definitions ● Web-based support tools Product updates on page 6 ● Software, BIOS, and driver updates ● Operating system - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 8
information Table 1-1 Product information Topic Location HP Cool Tools Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally, a number of valuable tools on your workstation are preinstalled that may - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 9
.hp.com/go/workstationsupport. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. The following communication and diagnostic tools are also available: Refer to the workstation - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 10
http://www.hp.com/go/bizsupport/. Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations. QuickSpecs provide an overall specification review of your product. It includes information about its features including the operating system, power supply, memory, CPU, and many - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 11
can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide. Audible beep and LED code definitions Refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 12
Table 1-5 Product updates Topic Location Software, BIOS, and driver updates See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To locate the current workstation BIOS on your Microsoft Windows workstation, select Start>Help and Support>Pick - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 13
quick setup example NOTE: After setting up your workstation hardware, connect other peripheral components (such as a printer) according to the instructions included with the device. For more information on your HP Workstation, visit http://www.hp.com/go/workstationsupport. ENWW Quick setup 7 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 14
, as shown in Figure 2-1. Ventilation, COA label, and serial number label information Proper ventilation for your system is very important. See Figure computer in an area that is relatively cool with adequate ventilation. Provide at least 6 inches of clearance at the front and back of the workstation - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 15
the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Figure 2-2 Workstation ventilation Each HP Workstation has two unique serial number labels (1) and a Certificate of Authentication (COA) label (2) (for Windows®-preinstalled systems only) as shown in Figure - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 16
shows examples of different workstation series. Your HP workstation might look different. Figure 2-3 Workstation series front panel examples 10 Power on light * Refer to the Service and Technical Reference Guide for your workstation for specific front panel component information. 10 Chapter 2 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 17
-out connector Audio line-in connector DVI DVI-D Monitor Connector NOTE: Your workstation might have a DVI-I Monitor Connector instead. This connector will have two additional pins above and two below the horizontal flat blade to carry integrated analog signals. e-SATA Connector NOTE: Might - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 18
graphics NOTE: Might not be available on all connector workstations. NOTE: Might not be available on all workstations. 9 SVGA Monitor Connector * Refer to the Service and Technical Reference Guide for your workstation for specific rear panel component information. The rear panel connectors - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 19
key NOTE: Not all workstations models have the key lock. 6 PCI expansion slot access openings (each slot opening typically covered with blank filler panel when not use). Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 20
that you have the latest BIOS, drivers, and software updates installed on the workstation. CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 21
update information, refer to Upgrading device drivers on page 19. Transferring files and settings to your Windows workstation The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from a Windows computer to your Windows 7, Windows - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 22
are currently available for download at http://www.hp.com/support/workstation_swdrivers. Installing with the HP driver CD To install the HP driver CD, see "Installing with the HP Installer Kit for Linux" in the HP Workstations for Linux manual at http://www.hp.com/support/workstation_manuals. 16 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 23
on page 19 for instructions. ● Become familiar with your available HP resources. ● Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice. Upgrading the BIOS For optimum performance, determine the BIOS revision on the workstation, and upgrade it if necessary. ENWW - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 24
F10 to enter the F10 Setup utility. The F10 Setup utility displays the workstation BIOS version under File > System Information. 3. Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website. 18 Chapter 3 Setting up the operating system ENWW - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 25
site to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to find the latest drivers available for the workstation. If a needed driver is - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 26
the HP Backup and Recovery Manager. ● RestorePlus! The RestorePlus! process reinstalls the Windows operating system and device drivers (for recovery point was made is saved. NOTE: HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations. The Recovery Point is saved to the hard - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 27
is included with your workstation components. If you did not order restore media, call HP Support and request a RestorePlus! media kit. For worldwide technical support phone numbers, see http://www.hp.com/support. Restoring the operating system NOTE: Windows 7 and Windows Vista provide a backup and - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 28
! > Microsoft Windows XP operating system > Supplemental media. NOTE: Depending on the options, there might be additional DVDs you can create. 5. Follow the prompts to create RestorePlus!, operating system, and HPBR media. If you are unable to create CD/DVDs on your workstation, call HP Support and - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 29
supported on Windows XP systems. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD included with the workstation documentation for instructions. 2. Burn the IRP to media from HPBR. Select HPBR Start > All Programs > HP Backup & Recovery > HP Backup and - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 30
recovery partition A system that shipped with Windows XP includes a recovery partition. You can desktop. You can click this icon to go to the /iso directory. The /iso directory contains all iso images used to preload your workstation. To recover or restore the original image, follow the instructions - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 31
NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure. ENWW Restoring Novell SLED 25 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 32
) error messages ● Basic troubleshooting tables ● Calling technical support Self-troubleshooting with HP Vision Diagnostics Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and perform hardware troubleshooting for HP Desktop and Workstation systems - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 33
with restore media Please run Vision diagnostics on supported products when attempting to troubleshoot system issues. Overview The HP Vision Diagnostics utility lets you view information about the hardware configuration of the workstation and perform hardware diagnostic tests on subsystems. The - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 34
drive. Then use the disk or drive to perform diagnostics on the workstation: 1. Go to http://www.hp.com. 2. Select the Support & Drivers link. 3. Select the Download driver and software radio button. 4. Enter your product number in the text box, and then press Enter. 5. Select your operating system - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 35
the DVD and initiates HP Vision Diagnostics. 6. Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation. Using the HP Memory Test utility This section describes how to access the HP Memory Test utility. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 36
limited configuration data for each specific Category. ● Advanced - offers more technical and low-level data for the computer-savvy user. The Categories Audio - Shows all embedded and add-on audio devices. ● Asset Control - Shows asset control related information such as product name, serial number - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 37
processors. ● Storage - Shows mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk drives and controllers, as well as any RAID arrays. ● System - Shows information about system board devices such as fans and cables. ENWW Self-troubleshooting with HP Vision Diagnostics 31 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 38
. To test the memory in your workstation, exit HP Vision Field Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu. The Duration of Test options control the duration of the test sequence. The following options are available: ● Number of loops - A test - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 39
tab, which lets you monitor the progress of the tests. When the tests finish, the Status tab shows whether the devices passed or failed. 6. If errors are found, go to the Errors tab to display detailed information and recommended actions. ENWW Self-troubleshooting with HP Vision Diagnostics 33 - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 40
has failed a test. ● The Defect Code provides a numerical code for the failure. The error codes are defined in the Help tab. ● The Description section describes the error that the diagnostic test found. ● The Reason section describes the likely cause of the error. 34 Chapter 5 Troubleshooting ENWW - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 41
recommended action that should be performed to resolve the failed hardware. ● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. ● The - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 42
HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 43
following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing). 4. Under Select your product, continue with selections as - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 44
advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/go/ workstationsupport. Helpful hints If you encounter a problem with your workstation, monitor, or software - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 45
/rear panels, audio, and USB ports) Find additional information about POST error messages in the Service and Technical Reference Guide, which is available at http://www.hp.com/support/workstation_manuals. Basic troubleshooting This section provides guidance on troubleshooting problems that you might - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 46
time using Computer Setup (F10). If the problem persists, replace the RTC battery. See the Service and Technical Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Workstation pauses periodically. Network driver is - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 47
the BIST* LED does not light, the problem might be in the power supply. Contact HP for assistance. * For BIST information, see the Service and Technical Reference Guide for your workstation. Hardware installation problems You might need to reconfigure the workstation when you add or remove hardware - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 48
using Computer Setup, refer to the Service and Technical Reference Guide, which is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 49
three times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Green Power LED blinks four times, once per second.** No beeps. Workstation in Suspend to Disk or "Hibernate" mode. NOTE: ** - The BIOS option you select controls the green - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 50
failure (ROM 1. Clear CMOS. detected failure prior to video). NOTE: Refer to the Service and Technical Reference Guide for your workstation model for detailed information on clearing CMOS. 2. The problem might be on the system board. Contact HP for assistance. 44 Chapter 5 Troubleshooting ENWW - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 51
Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. SoftPaq is a self-extracting executable, which contains instructions for its use, that enables you to upgrade your ROM. To download the Softpaq executable, visit http://www - HP Xw4600 | HP xw Workstation series Setup and Troubleshooting Guide - Page 52
were using when you encountered the problem. ● Note the power supply BIST status, if applicable. NOTE: When calling in for service or support, you might be asked for the Product Number (example: PS988AV) of your workstation. If your workstation has a Product Number, it is generally located next to
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Setup and Troubleshooting Guide