HP Xz275 HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T
HP Xz275 - Pavilion - Pentium 4-M 1.4 GHz Manual
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- HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 1
KS SDYLOLRQ QRWHERRN ]W[] VHULHV RPQLERRN QRWHERRN WURXEOHVKRRWLQJ DQG VHOIUHSDLU JXLGH - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 2
comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1 January 2002 ii zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 3
and Resume Problems 30 Wireless Problems ...30 Using the e-Diagtools Diagnostic Tests 32 Using the BIOS Configuration Utility 33 Reinstalling and Updating Software 37 Recovering the Factory Software Installation 37 Updating the Notebook BIOS ...38 Updating the Windows Drivers ...38 Removing - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 4
8. Speaker Replacement Part Numbers 52 Table 9. Fan Replacement Part Numbers 53 Table 10. Replacing Small Parts ...55 Table 11. Accessories ...55 iv zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 5
or DVD/CD-RW drive. 11. CD/DVD eject button. 12. Speaker (one on each side). 13. Latch. 14. Built-in microphone. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Product Information 5 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 6
on-off button and indicator light (selected models). 30. Universal serial bus (USB) port. 31. Headphones jack (colored lime green). 6 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 7
. RAM cover. 36. Battery latch. 37. Docking port. 38. Mini-PCI cover (no userreplaceable parts inside). 39. Hard disk drive retaining screws. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Product Information 7 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 8
adapter is connected and the battery has a fault. • Off: the AC adapter is not connected or the battery is missing. 8 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 9
. 2. Previous track button. 3. Next track button. 4. Status panel button. 5. Status panel. 6. Play/Pause button. 7. Stop button. 8. Multimedia power switch and indicator light. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Product Information 9 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 10
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. session. Press the power button to start with a new session. 10 Product Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 11
area network (LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot on page 33. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Product Information 11 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 12
specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes . Supports 16 million colors, 3D and OpenGL graphics. Supports hardware acceleration for MPEG. Display driver supports MPEG2 overlay. Supports simultaneous xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 13
3 universal serial bus (USB) ports. 15-pin VGA video-out (blue) with DDC support. (Resolution up to 1600×1200×64K or 16M colors. Refresh rate of 60 to 100 : National NS87591. Super I/O: in South Bridge. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Product Information 13 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 14
- HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 15
and software updates for the notebook at the HP Business Support web site (www.hp.com/go/bizsupport). Audio Problems If for recording sound: click Start, All Programs, Accessories, Entertainment, Sound Recorder. xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 15 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 16
CD and DVD Problems If you can't boot from a CD in the CD/DVD drive • media brand. For best results use HP certified media. While other media may work, HP cannot guarantee compatibility. 16 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 17
combinations of color depth and resolution are not supported in DVD playback. If needed, reduce color then click the S3Display tab and change settings. Display Problems If the notebook is on, but the screen is xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 17 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 18
adjust our HP guidelines as these improvements are implemented. If you have problems with Some combinations of color depth and resolution are not supported in DVD or AVI playback. If needed, reduce Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 19
Problems support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 20
Heat Problems Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage the embedded keypad. 20 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 21
any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If cable. • Use the networking problems troubleshooter in Windows Help and Support. • Click Start, Control xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 21 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 22
• If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook web site (www.hp.com/notebooks) for a list of - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 23
Provider (ISP). It's possible that service may be unavailable temporarily or that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook web site (www.hp.com/notebooks). • Run the - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 24
using Class 1. • Close any other communications programs. • If you're faxing by printing Check all cables and connections. One-Touch Button Problems If One-Touch buttons are not working properly Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 25
Problems" on page 22. • Make sure the port connection is secure. • Use the modem troubleshooter (under Networking problems) in Windows Help and Support device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 26
Manager, then view resources by type. • Check the HP Business Support web site (www.hp.com/go/bizsupport) for information about installing certain PC cards. • Make sure your notebook supports the problem PC card: check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 27
• Reset the notebook-see "Resetting the Notebook" on page 11. Power and Battery Problems If the notebook turns off immediately after it turns on • Battery power is probably extremely time. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 27 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 28
notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process as expected • Make sure hibernation support is enabled: click Start, Control Panel Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 29
problems by using the printing troubleshooter in Windows Help and Support driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 29 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 30
"LAN Problems" on page 21. If you have trouble connecting to another computer in My Network Places • Wait a few minutes, then press F5 to refresh the list of computers on the network. • Click Start, Search to locate the computer. 30 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 31
standby or hibernation • Disable Bluetooth. If the Bluetooth device is transmitting, the notebook may not be able to enter standby or hibernation. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 31 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 32
any key to exit and reboot. 14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. 15. Click View to display the Support Ticket. 32 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 33
program, click Change Settings in the Connect window and enter the settings recommended by your support agent. e-DiagTools for Windows can also update Computer, Restart. 2. When the HP logo appears, press F2 to xt1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 33 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 34
, date, or time changes. Discards any Setup changes made since last save, and remains in Setup. Does not affect password, date, or time changes. 34 Troubleshooting and Diagnostics zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 35
other drives. Click Advanced and select to restore only the C partition. 8. Important: when prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that appear. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Reinstalling and Updating Software 35 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 36
version of Windows. • Download the latest drivers for your notebook from the HP Business Support web site (www.hp.com/go/bizsupport). Follow the instructions included with the drivers. 36 Reinstalling and Updating Software zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 37
screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol shown represents an M2.5×5mm T-head screw.) zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 37 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 38
battery into the battery compartment, then press the back end in until the battery clicks into place. 38 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 39
release latch in the direction shown by the arrow on the latch, and remove the module. Figure 9. Releasing the Plug-in Module zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 39 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 40
(20 GB, 9.5mm, Hitachi ATA100) Drive, hard disk (20,GB, 9.5mm, IBM [diablo] ATA100) Drive, hard disk (30 GB, 9.5mm, IBM [diablo] ATA100) Drive, hard disk (30 GB, 9.5mm, Hitachi ATA100) Drive, . 40 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 41
factory software and operating system on the drive before loading any additional software-see "Recovering the Factory Software Installation" on page 37. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 41 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 42
free edge up. 4. Disconnect the cable(s) from the card. 5. Gently pull the card out of its connector. 42 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 43
of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 43 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 44
(with LED lens) (zt1100/xz100 series only) Cover, keyboard, 15-in (with LED lens) (xt1000 series only) Cover, keyboard (with LED lens) (zt1100/xz100 series only) Cover, keyboard (without LED . 44 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 45
motherboard. • Bend the center of the keyboard cover upward slightly, and insert the tabs on the ends of the cover into the slots in the notebook's case. Fit the hinge covers over the hinges, and gently press the cover into place. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 46
notebook. 4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. 46 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 47
case, forward of its normal position, and disconnect the ribbon cable from the motherboard. Warning Do not touch the metal surfaces inside the notebook until they have cooled keyboard into place. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 47 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 48
Removing an SDRAM Module The notebook has no SDRAM built into its motherboard, but has two slots for PC133 SDRAM modules: a system SDRAM slot beneath the 17. Removing an Expansion SDRAM Module 48 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 49
of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 49 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 50
48). 3. Remove the retaining screw from each speaker. Disconnect the speaker wires from the motherboard, and lift the speakers out of the notebook. Figure 20. Removing the Speakers Reassembly Notes 50 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 51
wires from the motherboard. 4. Remove both retaining screws from the fan. 5. Lift the fan out of the notebook. Caution Do not spin the fan blades with your finger, or you could damage the fan's bearings. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 52
its socket. • If present, make sure the wireless cables are not trapped under or behind the fan. 52 Removing and Replacing Parts zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 53
the foot into the recess. Table 11. Pavilion zt1100/xz100 and Omnibook xt1000 Series Accessories Accessory Description New Accessories F3172A Standard LiIon Battery F3491A CD- Access Point zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide Removing and Replacing Parts 53 - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 54
- HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 55
authorized support providers HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP's cosmetic quality specifications. zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide - HP Xz275 | HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - T - Page 56
call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer does not change size. 56 Reference Information zt1100/xz100 and xt1000 Series Troubleshooting and Self-Repair Guide
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