HP Z230 Z228 Workstation Maintenance and Service Guide

HP Z230 Manual

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  • HP Z230 | Z228 Workstation Maintenance and Service Guide - Page 1
    HP Z228 Workstation Maintenance and Service Guide
  • HP Z230 | Z228 Workstation Maintenance and Service Guide - Page 2
    and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality.
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    Diagnostics and troubleshooting on page 51 Configuring password security and resetting CMOS on page 75 Linux technical notes on page 79 Configuring RAID devices on page 82 System board designators on page 87 NOTE: View the HP Workstation User Guide for your workstation at http://www.hp.com/support
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    iv About this guide
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    Workstation specifications ...6 Product specifications ...7 Workstation weights and dimensions 7 Environmental specifications ...7 Ensuring proper ventilation ...8 2 System management ...9 Power ...25 HP Client Management Solutions ...25 Altiris Client Management Solutions 25 HP SoftPaq Download
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    using FailSafe Boot Block recovery mode 27 Workstation security ...27 Asset tracking ...27 SATA power button (Windows only 34 Changing the power button configuration (Windows only 35 3 Component replacement information and guidelines 36 Warnings and cautions ...37 Service power supplies 43 vi
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    47 DIMM installation order 47 Power supply ...48 Power supply specifications 48 Power consumption and heat dissipation 49 Resetting the power supply 49 System board ...49 System cabling ...50 System cabling 50 4 Diagnostics and troubleshooting ...51 Calling support ...51 Locating ID labels
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    Solving hard drive problems ...58 Solving display problems ...59 Solving audio problems ...61 Solving printer problems ...62 Solving power supply problems ...63 Testing power supply ...63 Using HP PC Hardware Diagnostics (UEFI) ...64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 64
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    Configuring RAID with the Intel utility 85 Software RAID solution ...85 Software RAID considerations ...85 Performance considerations ...86 Configuring software RAID ...86 Appendix C System board designators ...87 System board designators ...87 Index ...89 ix
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    x
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    components This section describes the workstation components. Front panel 1 Optical drive 6 2 Optical drive activity light 7 3 Optical drive eject button 8 4 Optical drive emergency eject hole 9 5 Power button 10 * Software selectable mode, default mode is microphone. Hard
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    line-in connector 6 Dual-Mode DisplayPort (3) 13 Power cord connector 7 Cable lock slot NOTE: The labels and colors. NOTE: The DP ports are not supported when the system is configured with Intel Xeon E3-12x0 Setup Utility. However, HP recommends using only discrete graphics cards to
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    figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary. Item Description 1 Solid-state drive (SSD) 2 Hard drive (HDD) 3 Side access panel 4 Front bezel 5 Heat sink fan 6 Power supply Item Description 7 System board 8 System fan 9 Memory
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    illustration and table identify the system board components for the tower workstation. I/O 1 Dual-Mode DisplayPort 2 DisplayPort 3 Front audio Power 22 Battery 23 Processor 24 Front power button/LED 25 Main power 26 Power COMM 27 SATA power Security 28 Chassis solenoid lock 29 Hood sensor Service
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    System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported. Workstation components 5
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    Workstation specifications Processor technology Power supply Memory technology Graphics cards I/O technology Intel Series C226 chipset: ● Support for the Intel Xeon Processor E3 v3 Family or third-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller ●
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    Product specifications Workstation weights and dimensions Weight Chassis dimensions Standard configuration Minimum configuration Maximum configuration Height Width Depth 7.0 kg (15.4 lb) 6.8 kg (15.0 lb) 7.4 kg (16.3 lb) 35.5
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    on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Be sure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit
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    tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 9 BIOS ROM on page 10 Computer Setup (f10) Utility on page 10 Desktop management on page 23 Power management and performance features ERP compliance mode This computer
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    hp.com/go/quickspecs to determine if your CPU supports HTT. SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology Your workstation supports of the mode selected. To manually switch to Post Messages Enabled during
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    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). ● Replicate the system setup by saving specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Computer Setup (f10) Utility
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    the original factory system defaults. NOTE: Not all settings shown in the following sections are available for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving Computer Setup (f10) Utility changes because the CMOS might become corrupted. It is safe to turn off the
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    Computer Setup (f10) Utility-File NOTE: Support for specific Computer Setup (f10) Utility options might vary depending on the hardware configuration. Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor
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    . For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID (default option)-Allows DOS and boot access
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    installed prior to attempting to boot from a RAID/AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID. Removable Media Boot Enables
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    Computer Setup (f10) Utility-Security NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Setup Password Power-On Password Password Options (This selection appears only if a power-on password or setup password is set.) Smart Cover
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    the computer and then turn it back on. Default is disabled. ● Trusted Execution Technology-(Enable/Disable). Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires that you turn off the Computer Setup (f10) Utility 17
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    -boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. ● Legacy Support-Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to
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    previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of to a device or troubleshoot your computer. Computer Setup-Power NOTE: Support for specific Computer Setup Power options might vary depending
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    messages displayed on the monitor during the Power-On Self-Test if the BIOS encounters some kind of problem while starting the computer. A POST /local hard drive). Default is Local hard drive. ● Factory Recovery Boot Support-(Enable/Disable). This feature enables the BIOS to redirect the boot to a
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    Enable or Disable) ● Num Lock State at Power-On-(On or Off). Default is off. -Processor-(Enable/Disable). Use this option to disable multi-processor support under the OS. Default is enabled. ● Hyper threading-(Enable Port Configuration Menu ◦ UEFI Driver ◦ Adapter PBA Computer Setup (f10) Utility 21
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    ◦ Chip Type ◦ PCI Device ID ◦ PCI Bus:Device:Function ◦ Link Status-(Enable/Disable) ◦ Factory MAC Address ● NIC Configuration ◦ Link Speed ◦ Wake on LAN-(Enable/Disable) ● Blink LEDs-(Range 0-15 seconds) 22 Chapter 2 System management
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    ROM Flash on page 26 FailSafe Boot Block on page 26 Workstation security on page 27 Fault notification and recovery on page 34 Programmable power button (Windows only) on page 34 NOTE: Support for specific features described in this guide can vary by model and software version. Desktop management 23
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    drive to another The HDD-based HP Recovery Manager ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. Support for specific features described in this guide can vary by model and software
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    instructions on the screen. 8. Restart the computer when the configuration is complete. Updating and managing software HP HP Client Management Solutions offers these services: software such as device drivers and ROM BIOS ● problem resolution ● Software and operations management Go to http://www.hp
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    software, the driver download website, and on the Support Software CD. To download the utility or to obtain more information about SSM, see http://www.hp.com/go/ unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, Boot Block uses a flash-protected section of
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    system ROM, the computer power LED blinks red eight the DVD drive or insert a USB BIOS image flash drive, such as an HP DriveKey, into a USB port. 3. Turn off the computer, and then turn off the computer. 6. Restart the computer. Workstation security This section provides information about providing
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    Control Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Network Server Mode Purpose Prevents functions. It is only available when hard drives that support the ATA security command set are detected. On HP computers, it is not available when the SATA emulation
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    other asset control functions, and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock. Windows, if neither attempt succeeds, POST halts and the user is instructed to cycle power. Enabling DriveLock To enable and set the DriveLock user password:
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    it. 3. Select Security > Setup Password and then follow the onscreen instructions. 4. Before exiting, select File > Save Changes and Exit. Establishing a power-on password using Computer Setup (f10) Utility Establishing a power-on password through Computer Setup (f10) Utility prevents access to the
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    might see a keyboard error message. Disregard it. 3. Select Security > Power-On Password and then follow the onscreen instructions. 4. Before exiting, select File > Save Changes and Exit. Entering a power-on password To enter a power-on password: 1. Restart the computer. 2. When the key icon appears
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    . After three unsuccessful tries, you must restart the computer before you can continue. Changing a power-on or setup password To change a power-on or setup password: 1. Restart the computer. 2. To change the power-on password, go to step 4. 3. To change the setup password, as soon as the computer
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    Taiwanese Thai Turkish U.K. English U.S. English Delimiter Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 75. Chassis security Smart Cover Sensor (optional) The
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    this computer. Thermal sensors Several thermal sensors in the HP workstation regulate computer fans to maintain an acceptable, efficient chassis temperature. Programmable power button (Windows only) With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of the
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    then press it again to exit standby and return to your work. To completely turn off the workstation, select Start > Shut Down. CAUTION: To reduce the risk of data loss, do not use the power button to turn off the computer unless the system is not unresponsive. NOTE: If the computer is
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    not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics: Topics Warnings and cautions on page 37
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    for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations Tools and software requirements The tools necessary for computer component removal and installation are: ● Torx T-15 driver ● Flat blade and
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    Voltage 1,500 V Carbon-loaded plastic Metalized laminate 7,500 V 15,000 V Grounding the work ● Cover the work surface with approved ● Disconnect power and input signals before area to prevent static static-dissipative material. Use a wrist inserting and removing connectors or test damage
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    as plastic assembly aids and Styrofoam. Use field service tools (such as cutters, screwdrivers, and HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp
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    supply specifications on page 48 System board on page 49 Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations
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    push cables down into the chassis. Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing. When removing the power supply power cable from the connector on the system board, always follow these steps: 1. Squeeze on the top of the
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    CPU. - Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove or install a incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to
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    Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. Card configuration restrictions for power supplies CAUTION: To prevent damage, the overall power consumption of the
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    by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 1 slot is mechanically a x16 length connector, with 4 PCIe2 lanes supported. 44 Chapter 3 Component replacement information and guidelines
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    . Keep hard drives in their protective packaging until they are mounted in the computer. ● Always shut down the operating system, turn off the power, and unplug the power cord. Never remove a drive while the computer is on or in standby mode. ● Before handling a drive, make sure you discharge static
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    or remove drives, HP recommends you follow these SATA e-SATA 2nd ODD Memory Supported DIMM configurations NOTE: Mirroring and DIMM sparing are not supported. ● Four DIMM slots it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location
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    DIMMs might not be electrically or thermally compatible, they are not supported by HP. ● Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find DIMMs that are compatible with the workstation. ● Do not intermix DIMMs of different technologies. ECC Unbuffered DIMMs (UDIMMs
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    Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● FEMP Standby Power compliant @115V (
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    . Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: 1. Disconnect the power cord from the workstation. 2. Determine what caused the overload and fix the problem. For troubleshooting information, see
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    cable First optical drive (Bay 1) Speaker PCA Cooler fan cable PCA System fan cable PCA Front audio cable PCA Front LED/Power button cable PCA Front USB 2.0 cable PCA Front USB 3.0 cable PCA PCA Serial cable (optional) PCA Parallel cable (optional) Hood sensor PCA Chassis solenoid
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    blinking LEDs on the front of the computer (tower and desktop configurations) or on the side of the computer (all-in-one configurations). ● Note the applications you were using when you encountered the problem. NOTE: When calling in for service or support, you might be asked for the product number
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    ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication
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    . A new release of the BIOS might have been released that supports new features or fixes your problem. ● Press the caps lock key. If the caps lock LED toggles on or off, the keyboard is operating correctly. Troubleshooting checklist Before running diagnostic utilities, make sure that the following
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    numbers. Select your region. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. HP Support Center To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a portal to an extensive selection
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    , if you have connected a printer, you must install a printer driver. ● If you are working on a network, use another cable to plug your workstation into the network connection. If you still cannot connect, there might be a problem with the network plug. HP troubleshooting resources and tools 55
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    http://www.hp.com/go/selfrepair and select your product. NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. 56 Chapter 4 Diagnostics and troubleshooting
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    troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and Software control of the power Replace the RTC battery. Workstation appears to pause periodically. Network driver is loaded and no
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    power supply unit (PSU) cables are connected to the system board. 3. Verify power supply unit PSU functionality (Tower only): a. Disconnect the AC power is bad, or 1. there is a problem with a file. 2. 3. Open Windows guide for connection details.) 58 Chapter 4 Diagnostics and troubleshooting
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    is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced > Power-On. Hibernate mode. Press the power button to resume from Hibernate mode. Troubleshooting scenarios and solutions 59
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    Problem Cause Solution Workstation supported by display settings. Power LED flashes red card requires external power, make sure the power cable is properly drivers for your graphics card from http://welcome.hp.com/country/us/en/support inside a CRT monitor when powered on. Monitor degaussing coil
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    Problem output synchronization of 2. Manually synchronize the Clock and font you are using does not support that symbol. Use the Character the Apps heading. Solving audio problems Problem Sound does not come out of 2. Deselect the Mute checkbox. Press the power button to resume from Standby mode. 1.
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    Workstation problems Problem Printer does not print. Printer does not turn on. Cause Solution Printer is not turned on and online. Turn the printer on and be sure it is online. The correct printer driver for the 1. application is not installed. 2. Install the correct printer driver driver
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    power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Problem Cause Solution PSU shuts down intermittently. Power supply fault. Replace the PSU. Workstation powers off and the Processor thermal protection is 1. Make sure that the workstation
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    Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. Diagnostic codes and errors This section presents information about diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. Diagnostic LED and audible
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    properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. 4. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact HP for assistance. Red Power LED blinks three times, once every second
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    prior to video). 1. Clear CMOS. NOTE: Refer to the Maintenance and Service Guide for the computer model for detailed information on clearing CMOS. 2. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks eight times, once every second, followed by a two-second
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    connected to the system board. 4. Check the power supply functionality. a. Disconnect the AC power. b. Unplug cables connected to system board. c. Plug in AC power. ● If the power supply fan spins, the power supply is good; replace the system board. ● If the power supply fan does not spin or the LED
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    of memory constraints. 161-Real-Time Clock Power Loss 162-Systems Options Error Recommended action Potential system board problem; contact HP Support. Run Computer Setup (f10) Utility to disable Replace the CMOS battery. 3. Replace the system board. 68 Chapter 4 Diagnostics and troubleshooting
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    (depending on the operating system). 2. If the problem persists, replace the RTC battery. Confirm that the replace the system board. See the service label on the computer access panel the keyboard. 1. Reconnect the keyboard with the computer powered off. 2. Connect a keyboard directly to the computer
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    power than the power supply can provide Reduce the computer power consumption. 515-Power supply fan not detected Power supply fan is disconnected or defective. 1. Reseat the power supply cables. 2. Replace the power supply the fan. 3. Replace the fan. 70 Chapter 4 Diagnostics and troubleshooting
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    system board. 2. Reseat or replace the missing mechanism cable. 923-Fatal IRPP error. Potential system problem; contact HP Support. 924-Fatal IIO error Potential system problem; contact HP Support. 925-Fatal Misc. Error A fatal miscellaneous chipset error is setected. 927-Fatal error on DIMM
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    . 2. Add a second processor using appropriate HP accessory kit. 942-Memory Train Error A DIMM supported, contact HP Support. 1802-Processor Not Supported The system board does not support the Replace the processor with a compatible one. processor. 72 Chapter 4 Diagnostics and troubleshooting
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    5 Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first
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    : 1. Go to http://www.hp.com/support and select your country. 2. Select Drivers and Downloads and your product. 3. Select the driver language and operating system. 4. Follow the instructions to find the latest drivers available for the workstation. If a needed driver is not found, see the website
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    You will need the password to enter Computer Setup (f10) Utility, but you will not need a password to start the workstation. ● Define a power-on password only. This password lets you start the workstation or enter the setup utility. ● Define both. In this case, the setup password lets you start the
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    the power supply has voltage applied to the system board, even when the computer is turned off. Failure to disconnect the power cord a. Close the workstation. b. Reconnect the AC power cord to the power outlet. c. Turn on the computer and wait for the workstation to display the HP splash screen. 4.
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    in, the power supply has voltage applied to the system board, even when the computer is powered off. Failure to disconnect the power cord can result overview on page 1. 6. Close the workstation, reconnect external devices, connect the power cord and turn on the workstation. 7. The system boots to an
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    Using Computer Setup (f10) Utility to reset CMOS 1. Access the Computer Setup (f10) Utility menu. 2. When the Computer Setup Utility message appears in the lower-right corner of the screen, press f10, and then press enter to bypass the title screen, if necessary. If you do not press f10 while the
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    user guide for your workstation at http://www.hp.com/ support/workstation_manuals. ● System RAM ● Audio ● Network cards ● Hyper-Threading Technology ● NVIDIA Graphics Workstations ● AMD Graphics Workstations NOTE: After you set up the operating system, make sure that the latest BIOS, drivers, and
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    recent kernel. Network cards All HP workstations include one or two integrated network interface controllers. Some support optional NICs. Most Linux distributions have drivers for these interfaces. Hyper-Threading Technology The Z Series Workstations support Hyper-Threading Technology (HTT), an
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    installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com. The open source RADEON and RADEONHD drivers can conflict with the AMD graphics drivers by claiming the hardware early in the boot process. The AMD
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    B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 83 Supported RAID configurations on page 83 Configuring Intel SATA RAID on page 84 Software RAID solution on page 85
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    storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures. Hard
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    instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver bulkhead cable) supported on your workstation. The Intel SATA new settings. 5. Select Advanced > Power-On Options, then press enter. 6.
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    specific to the Linux environment, and provides links to additional configuration resources. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID without the need for additional hardware disk controllers or kernel patches
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    a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system Desktop (SLED): ● Red Hat Enterprise Linux 6-See the Storage Administration Guide at http://docs.redhat.com/docs/en- US/Red_Hat_Enterprise_Linux/6/html/Storage_Administration_Guide/index.
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    /mouse connector Audio line in stacked over audio line out Slot2 PCIe x16 retention clip Mounting holes Power supply connector, 6-pin (white) Power command, 6-pin (white) Power button/HDD LED/Power LED switch/Side access panel sensor/Temperature header Speaker CPU fan header Front fan header Rear
  • HP Z230 | Z228 Workstation Maintenance and Service Guide - Page 98
    Designator P126 P152 SW50 XBT1 XMM1 - XMM4 XU1 Silk screen PAR MEDIA2 SW50 CMOS XBT1 BAT XMM1 - XMM4 DIMM1 - DIMM4 XU1 Component Parallel port header USB 3.0 Media card reader Clear CMOS switch/push button Battery holder Memory slots Primary CPU socket 88 Appendix C System board designators
  • HP Z230 | Z228 Workstation Maintenance and Service Guide - Page 99
    36 Memory 46 power supply 48 Service considerations 37 warnings and cautions 36 S security bulletins 54 self repair 56 specifications, product 7 startup 55 support online 54 Support Center 54 System board designators 87 System management 9 T Troubleshooting 51 troubleshooting resources and tools
  • HP Z230 | Z228 Workstation Maintenance and Service Guide - Page 100
    U updates workstation 73 workstation after first boot 73 upgrade BIOS 73 device drivers 74 W Workstation setup Ensuring proper ventilation 8 90 Index
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HP Z228 Workstation
Maintenance and Service Guide