HP Z24m Maintenance and Service Guide

HP Z24m Manual

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  • HP Z24m | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide Z24m G3 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • HP Z24m | Maintenance and Service Guide - Page 2
    constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: March 2022 Document Part Number: M84047-Z24m G3MSG-V1 Assembly part number: M84047-700 Product notice Only trained service personnel familiar with this product
  • HP Z24m | Maintenance and Service Guide - Page 3
    service information and precautions ...1 RoHS (2002/95/EC) requirements...2 General descriptions ...2 Firmware updates ...2 Before returning the repaired product to the customer 2 2 Monitor -A connector USB2/USB3 ...24 RJ45 ...24 Function test ...25 Support and troubleshooting ...25 Index...27 iii
  • HP Z24m | Maintenance and Service Guide - Page 4
    or disposal. This information provides general service information for the monitor. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service or maintenance for it. Before
  • HP Z24m | Maintenance and Service Guide - Page 5
    replacement. General descriptions This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no
  • HP Z24m | Maintenance and Service Guide - Page 6
    , your monitor might include the following features: Display features ● 60.5 cm (23.8 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio ● HP Eye Ease
  • HP Z24m | Maintenance and Service Guide - Page 7
    bracket to attach the monitor to a workstation NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product
  • HP Z24m | Maintenance and Service Guide - Page 8
    Front components To identify the components on the front of the monitor, use this illustration and table. Table 2-1 Front components, camera model and their descriptions Component . (4) Camera IR lens Transmits your image in a video conference. (5) Power button Turns the monitor on or off. 5
  • HP Z24m | Maintenance and Service Guide - Page 9
    the webcam, microphone, network, and USB ports on the monitor. Connects an Ethernet network cable. - Green (left): The network is connected. - Amber (right): Activity is occurring on the network. NOTE: MAC Address Pass through for HP models only. NOTE: This network port is fully energy efficient
  • HP Z24m | Maintenance and Service Guide - Page 10
    USB port (12) USB port Battery charging 1.2 the standards of the Energy Efficient Ethernet (IEEE 802.3az2010) as long as all connected devices support this feature. Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard drive. Connects a USB device, provides high-speed
  • HP Z24m | Maintenance and Service Guide - Page 11
    Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For worldwide models (including India): Barcode label & Spec label 8
  • HP Z24m | Maintenance and Service Guide - Page 12
    this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Part number 1 #ASSY Panel Z24m 2 #Webcam Module Z24m 3 #Audio BD Z24m 4 #ASSY Audio BRKT Z24m 5 #Screw 6 #Screw 7 #ASSY IF BD Z24m 8 #ASSY Driver BD Z24m Qty 1 1 1 1 11 14
  • HP Z24m | Maintenance and Service Guide - Page 13
    26 #Power Mylar Z24m 1 27 #ASSY Power BD Z24m 1 28 #Screw 1 29 #ASSY Speaker Z24m 1 30 #ASSY Webcam Switch BD Z24m 1 How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description PWR BD MG238HC-BQCW(C)Z24m G3 BOE P D HP spare part
  • HP Z24m | Maintenance and Service Guide - Page 14
    store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. Internal and
  • HP Z24m | Maintenance and Service Guide - Page 15
    this information to properly prepare to disassemble and reassemble the monitor. 1) Read the "Important safety information" and "Important service information and precautions" sections in the "Getting started" chapter of this guide. 2) Clean the room for disassembly. 3) Identify the disassembly area
  • HP Z24m | Maintenance and Service Guide - Page 16
    2) Remove Rear Cover From Display Head: Use the tool to remove the hinge cover, then release the four screws from back bracket and remove the hinge, then Loose all the hooks by hand for pulling the rear cover 13
  • HP Z24m | Maintenance and Service Guide - Page 17
    3) Remove USB board unit from rear cover by unlocking 2pcs screws. Tear off the EMI gasket, then loose the two hooks by hand, and then disconnect the cable 14
  • HP Z24m | Maintenance and Service Guide - Page 18
    4) Release OSD key board from rear cover: remove 2pcs screws to release the OSD board, and then remove the OSD key. 5) Disassemble speaker module: remove 4pcs screws and unplug the audio cable from the connector, then remove the two speakers from the holders. 6) Remove Audio board Module: disconnect
  • HP Z24m | Maintenance and Service Guide - Page 19
    7) Disassemble Audio Board Module: disconnect the cable, then remove 2pcs screws and release the audio board from the small bracket. 8) Remove the bracket chassis module from the unit: remove 4pcs screws, then disconnect EDP cable away from the connector of panel module. 9) Release bottom bezel
  • HP Z24m | Maintenance and Service Guide - Page 20
    11) Remove Webcam Module: disconnect panel lamp cable from the connector of the panel, then tear off 1pcs AL foil and 2pcs acetate tape, then unlock 4pcs screws with panel and 3pcs screws with the middle bezel. 12) Disassemble bracket chassis module: Remove 2pcs screws for unlocking the AC power
  • HP Z24m | Maintenance and Service Guide - Page 21
    13) Disassemble Webcam Module: please refer to the following step. 18
  • HP Z24m | Maintenance and Service Guide - Page 22
    number is 755.0812.0001. Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. Remove the power board: 1) HP Z24m G3 power board connector position is as follows: 2) Locate the part number location on the board. 19
  • HP Z24m | Maintenance and Service Guide - Page 23
    3) Pin solder with soldering iron and absorber. NA 4) Lift the connector up and away from the PCB. No Connector repair This procedure includes HDMI, Display Port, Display Port out, USB-C, USB-A and RJ45 connectors. The connectors are on the main board (board part number 7ZB.08101.0009). The
  • HP Z24m | Maintenance and Service Guide - Page 24
    Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. HDMI connector HDMI1 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove
  • HP Z24m | Maintenance and Service Guide - Page 25
    3) Lift the HDMI connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. DP connector DP1 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use
  • HP Z24m | Maintenance and Service Guide - Page 26
    2) Use a hot air gun to melt the solder on the pins. 3) Lift the Mini DP connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. USB-C connector USB1 Repair the USB-C connector: 1) Use a soldering iron and a de-soldering
  • HP Z24m | Maintenance and Service Guide - Page 27
    5) Solder the new component. USB-A connector USB2/USB3 Repair the USB-A connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. You can gently push down with the soldering iron once everything is molten to move USB-A connector out of the through
  • HP Z24m | Maintenance and Service Guide - Page 28
    loud enough. Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Screen is blank or Power cord is disconnected. video is flashing. Monitor is turned
  • HP Z24m | Maintenance and Service Guide - Page 29
    monitor supports. The monitor's power saving control is disabled. The monitor's OSD lock function is enabled. "Power Button Lockout" is displayed. The monitor and select the Input menu. Set Auto-Switch Input to Off and manually select the input. or Replace the video card or connect the video cable
  • HP Z24m | Maintenance and Service Guide - Page 30
    components, 6 removal power board, 19 RC, 12 removal and replacement procedures, 12 returning to customer, 2 RoHS (2002/95/EC) requirements, 2 safety information, 1 serial number location, 8 service information, 1 spare parts, 9 support and troubleshooting, 25 troubleshooting, 25 27
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Maintenance and Service Guide
Z24m G3 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.