HP Z24q User Guide
HP Z24q Manual
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HP Z24q manual content summary:
- HP Z24q | User Guide - Page 1
User Guide SUMMARY This guide provides technical specifications and information about monitor features, setting up the monitor, and using the monitor. - HP Z24q | User Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. First Edition: March 2022 - HP Z24q | User Guide - Page 3
, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not - HP Z24q | User Guide - Page 4
Table of contents 1 Getting started...1 Important safety information ...1 More HP resources ...2 Preparing to call technical support ...2 Getting to know your monitor ...2 Features ...2 Front components ...4 Front components, camera model ...4 Rear components...5 Rear components, camera model ...6 - HP Z24q | User Guide - Page 5
3 Support and troubleshooting ...27 Solving common issues ...27 Button lockouts...28 4 Maintaining the monitor ...29 Maintenance guidelines...29 Cleaning links ...38 Organizations...38 Educational institutions...38 Other disability resources...39 HP links ...39 Contacting support ...39 Index ...40 v - HP Z24q | User Guide - Page 6
, read the Safety & Comfort Guide provided with your user guides. It describes proper workstation setup and correctly sized furniture designed to properly support your monitor. WARNING! Monitors that or wall in accordance with the installation instructions. WARNING! This equipment is not suitable - HP Z24q | User Guide - Page 7
shipped with your monitor. Preparing to call technical support Use this information if you have to troubleshoot an issue. If you cannot solve a problem using Support and troubleshooting on page 27, a call to technical support can provide additional help. Have the following information available - HP Z24q | User Guide - Page 8
) video input ● USB Type-C® port (camera model) ● USB Type-B port (non-camera model) ● USB Type-A ports ● Plug and Play capability, if supported by your operating system ● RJ-45 (network) (camera model) Monitor stand ● Removable stand for flexible monitor head mounting solutions ● HP Quick Release - HP Z24q | User Guide - Page 9
information, see the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Front components To identify the components on the front of the monitor, use this - HP Z24q | User Guide - Page 10
Table 1-3 Front components, camera model and their descriptions Component Description (1) Tilt levers Allows you to tilt the camera. (2) Camera light On: The camera is in use. (3) Camera RGB lens Transmits your image in a video conference. (4) Camera IR lens Transmits your image in a - HP Z24q | User Guide - Page 11
Table 1-4 Rear components and their descriptions (continued) Component Description (7) DisplayPort (out) connector Connects the monitor to another monitor for multistreaming. (8) USB Type-B port (upstream) Connects the USB Type-B cable to a source device such as a computer or game console. - HP Z24q | User Guide - Page 12
the monitor head. You might need these numbers when contacting HP for support. Setting up the monitor This section describes attaching the monitor stand or reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work - HP Z24q | User Guide - Page 13
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. IMPORTANT: To prevent damage to the monitor, do not touch the surface of the - HP Z24q | User Guide - Page 14
section to safely and securely connect your monitor. IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a cables provided with the monitor. NOTE: This apparatus is intended to be supported by a UL-listed or CSA-listed or GS-listed wall-mount bracket - HP Z24q | User Guide - Page 15
might need additional tools such as a screwdriver (purchased separately) when you attach a mounting device. To avoid damage to your monitor, follow these instructions. 1. Remove the two screws from the VESA mounting lug located on the rear of the monitor head (1), and then remove the lug (2). Attach - HP Z24q | User Guide - Page 16
might need additional tools such as a screwdriver (purchased separately) when you attach a mounting device. To avoid damage to your monitor, follow these instructions. 1. Remove the two screws from the VESA mounting lug located on the rear of the monitor head (1), and then remove the lug (2). Attach - HP Z24q | User Guide - Page 17
monitor head. IMPORTANT: If these instructions do not apply to your device, then follow the mounting device manufacturer's instructions when mounting the monitor to a NOTE: Depending on the model, the monitor might be capable of supporting USB Type-C, HDMI, or DisplayPort inputs. The video mode is - HP Z24q | User Guide - Page 18
determines which inputs have valid video signals. You can select the inputs through the OSD menu. The monitor ships with select cables. Not all cables shown in this section are included with the monitor. 1. Place the monitor in a convenient, well-ventilated location near the computer. 2. Connect a - HP Z24q | User Guide - Page 19
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to the HDMI port on the source device (camera model). ● Connect one end of an RJ-45 network cable on the rear of the monitor and the other end to the RJ-45 port on the source device (camera model). 14 - HP Z24q | User Guide - Page 20
● Connect one end of the USB Type-B cable to a USB Type-B port on the monitor and the other end to a USB Type-A port on the source device. NOTE: You must connect a USB Type-A to USB Type-B cable from the source device (computer, laptop, gaming console) to the rear of the monitor to enable the USB - HP Z24q | User Guide - Page 21
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times. Disconnect power from the equipment by unplugging the power cord from the AC outlet. For your safety, do not place anything on power cords or cables. Arrange them so that no one can accidentally step on - HP Z24q | User Guide - Page 22
2. Press the DisplayPort (out) cable's release latch, and then remove the DisplayPort (out) cable (3). Connecting USB devices Use USB ports to connect devices such as a digital camera, USB keyboard, or USB mouse. Connecting USB devices, camera model Use USB ports to connect devices such as a digital - HP Z24q | User Guide - Page 23
Adjusting the monitor (select products only) To support an ergonomic work space, your monitor offers the adjustment options outlined in this section. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and - HP Z24q | User Guide - Page 24
and reclined might be more comfortable for users with corrective lenses. Reposition your monitor as you adjust your working posture throughout the work day. 3. Swivel the monitor head to the left or right for the best viewing angle. 4. You can pivot the monitor head from landscape to portrait - HP Z24q | User Guide - Page 25
and remove the lock. Turning on the monitor This section provides important information about preventing damage to your monitor, startup indicators, and troubleshooting information. IMPORTANT: Burn-in image damage might occur on monitors that display the same static image on the screen for 12 or - HP Z24q | User Guide - Page 26
HP warranty. To avoid image retention damage, always turn off the monitor when it is not in use, or use the power management setting, if supported on your computer, to turn off the monitor when the computer is idle. HP watermark and image retention policy 21 - HP Z24q | User Guide - Page 27
Matching) files To download the files: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers. 3. Select your product type. 4. Type your HP monitor model in the search field and follow the on-screen instructions. The Information file The INF file defines monitor resources used by Windows - HP Z24q | User Guide - Page 28
mode to be active. When in sleep mode, to comply with international power standards, the monitor default setting is Power Saver mode. If your monitor supports Performance mode, then to keep the USB ports enabled when the monitor is in Auto-Sleep Mode, change the Power Mode setting from Power Saver - HP Z24q | User Guide - Page 29
When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the computer signals low power mode (absence of either horizontal or vertical sync signal). Upon entering this reduced power state (Auto-Sleep mode), the monitor screen is blanked, the backlight turns - HP Z24q | User Guide - Page 30
Hello camera. 1. Download the HP Windows Hello software driver from http://support.hp.com/us-en/drivers/products. 2. Connect the monitor to the Welcome to Windows Hello, select Get Started. Then follow the on-screen instructions to enroll your facial ID and set up a personal identification number ( - HP Z24q | User Guide - Page 31
Hello, select Get Started, and then follow the on-screen instructions to enroll your facial ID and set up a PIN. Setting up Windows Hello facial recognition, camera model on page 25. These features are only supported on the Windows 11 operating system. To access Auto Lock and Awake on your monitor: - HP Z24q | User Guide - Page 32
3 Support and troubleshooting If your monitor is not working as expected, you might be able to resolve the issue by following the instructions in menu and select the Input menu. Set Auto Switch Input to Off and manually select the input. or Replace the video card or connect the video cable to - HP Z24q | User Guide - Page 33
or Menu button for 10 seconds disables that button. You can re-enable the button by holding it down again for 10 seconds. 28 Chapter 3 Support and troubleshooting - HP Z24q | User Guide - Page 34
performance and extend the life of the monitor. ● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP - HP Z24q | User Guide - Page 35
4. For more difficult cleaning situations, use a 50/50 mix of water and isopropyl alcohol. IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene, thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might damage the monitor. - HP Z24q | User Guide - Page 36
A Technical specifications This section contains technical specifications for the physical aspects of your monitor, such as the weight and viewing dimensions, as well as required environmental operating conditions and power source ranges. All specifications represent the typical specifications - HP Z24q | User Guide - Page 37
60.5 cm (23.8 in) model specifications, camera model This section provides specifications for your monitor. Table A-2 Technical specifications Specification Measurement Display, wide-screen Type Viewable image size Maximum weight (unpacked) 60.5 cm IPS 60.5 cm diagonal 5.7 kg 23.8 in 23.8 in - HP Z24q | User Guide - Page 38
Table A-3 Preset display resolutions (continued) Preset Pixel format Horz freq (kHz) 6 1280 × 1024 63.981 7 1440 × 900 55.468 8 1600 × 900 60.000 9 1600 × 1200 65.290 10 1680 × 1050 60.000 11 1920 × 1080 67.500 12 1920 × 1200 67.500 13 2560 × 1440 60.000 14 2560 × 1440 - HP Z24q | User Guide - Page 39
Pixel rate 74.250 148.500 148.500 Energy saver feature This monitor supports a reduced power state. The reduced power state is initiated if the monitor returns to its normal operating state. See the computer manual for instructions on setting the energy saver mode (sometimes called "power - HP Z24q | User Guide - Page 40
is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their - HP Z24q | User Guide - Page 41
, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally - HP Z24q | User Guide - Page 42
disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the - HP Z24q | User Guide - Page 43
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These - HP Z24q | User Guide - Page 44
that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf or hard of - HP Z24q | User Guide - Page 45
camera model 4 G getting started 1 getting to know your monitor 2 H HDMI port 5, 6 HP Assistive Policy 35 HP resources 2 HP support 2 I International Association of Accessibility Professionals 36 J jacks audio-out (headphone) 6 L label 7 M menu button 4 O optimizing image performance (analog input
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User Guide
SUMMARY
This guide provides technical speciļ¬cations and information about monitor features, setting up the monitor, and using
the monitor.