HP Z3200 HP Designjet Z3200 Photo Printer Series - User Guide [English]
HP Z3200 - DesignJet Color Inkjet Printer Manual
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- HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 1
HP Designjet Z3200 Photo Printer Using your printer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 2
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions trademarks of Microsoft Corporation. PANTONE® is Pantone, Inc.'s checkstandard trademark for color. USB 2.0 high-speed certified. - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 3
HP Start-Up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Support, accessories and specifications Mac OS 15 Sharing the printer ...16 Uninstall the printer software (Mac OS 16 3 Personalizing the printer Turn printer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 4
language of the HP Printer Utility 20 Change the language of the Embedded Web Server 20 Change the sleep mode setting ...20 Turn the buzzer on and off ...20 Change the front-panel display contrast 21 Change the units of measurement ...21 Configure network settings ...21 4 Paper handling General - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 5
crop lines ...51 Print on sheet paper ...51 Use paper economically ...51 Use ink economically ...52 6 Color management What is color? ...54 The problem: color in the computer world 54 The solution: color management ...56 Color and your printer ...58 HP Embedded Spectrophotometer 58 A summary of - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 6
ink and paper usage for a job 79 Ink and paper statistics with the HP Printer Utility 79 Printer statistics with the Embedded Web Server 79 Cost accounting ...80 Request accounting data by E-mail ...80 8 Handling ink cartridges and printheads About the ink cartridges ...82 Check ink cartridge - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 7
Paper loading error messages 113 The paper type is not in the driver ...113 Black ink is easily removed when touched 114 After printing, the paper has wrinkles or there is too much ink 114 The paper has jammed ...115 Prints do not fall neatly into the basket 117 The sheet stays in the printer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 8
problem ...136 13 Troubleshooting ink cartridge and printhead issues Cannot insert an ink cartridge ...138 Ink cartridge status messages ...138 Cannot insert a printhead ...138 The front-panel display recommends reseating or replacing a printhead 139 Clean the printheads ...139 Clean the printhead - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 9
Ecological specifications ...158 Environmental specifications ...159 Acoustic specifications ...159 Glossary ...160 Index ...162 ENWW ix - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 10
x ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 11
Introduction 1 Introduction ● Safety precautions ● HP Start-Up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 12
You can read about how to use your printer in Using your printer and the Quick reference guide. The most complete source of information is Using your printer, which is available from http://www.hp.com/ go/z3200/manuals/. The Quick reference guide contains the most commonly-needed information, and is - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 13
. ● Troubleshooting paper issues on page 111 ● Troubleshooting print-quality issues on page 120 ● Troubleshooting ink cartridge and printhead issues on page 137 ● Troubleshooting general printer issues on page 145 ● Front-panel error messages on page 150 Support, accessories and specifications These - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 14
of paper presets ◦ Calibration of printer and display ◦ Access to the online HP Printing Knowledge Center ● Accurate and consistent color reproduction with automatic color calibration and profiling ● Twelve-ink system providing a wide color range on matte fine art papers and glossy photo papers for - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 15
Front view Introduction 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10. Basket Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 16
such as cutting and unloading paper ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer, such as the ink cartridges, the printheads, the paper and the print jobs ● Displays warning and error messages, when appropriate, along - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 17
is provided with your printer: ● The PCL3 raster printer driver ● The HP Printer Utility, see Access the HP Printer Utility on page 19, allows you to: ◦ Manage the printer including color with the HP Color Center ◦ View the status of the ink cartridges, the printheads and the paper ◦ View job - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 18
of the total number of prints, number of prints by paper type, number of prints by print-quality option and total amount of ink used per color (the accuracy of these estimates is not guaranteed) ● Service information: provides information needed by service engineers 8 Chapter 1 Introduction ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 19
the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS) ENWW 9 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 20
extra equipment (switches) Provides additional features See http://www.hp.com/go/jetdirect/ for more details NOTE: The speed of printer driver and the HP Printer Utility will be installed. 4. Follow the instructions on your screen to set up the printer. The configuration program looks for printers - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 21
; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its URL, IP address or MAC address. NOTE: Although IPv6 is supported, automatic installation of the printer driver is not guaranteed to work with it, so you may need to - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 22
icon > View configuration. Note the mDNS service name of your printer. 2. Insert the HP Start-Up Kit CD into your CD drive. 3. Open the CD icon on your desktop. , then Fast Ethernet 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 23
printer driver and the HP Printer Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on your screen. 8. When you reach the Select Printer screen, look for your printer's mDNS service - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 24
desktop. Software installation 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver and the HP Printer Utility. 7. When the software has - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 25
desktop. Software installation 4. Open the Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver and the HP Printer Utility. 7. When the software has - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 26
CD drive. 2. Open the CD icon on your desktop. 3. Open the Mac OS X HP Designjet Installer icon. 4. Select Uninstall, and follow the instructions on your screen to uninstall the printer software. To delete the print queue: ● Under Mac OS X 10.5: from the system preferences, select the Print & Fax - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 27
on and off ● Change the language of the front-panel display ● Access the HP Printer Utility ● Access the Embedded Web Server ● Change the language of the HP Printer Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 28
the sleep mode setting on page 20. NOTE: In sleep mode, the printer wakes up from time to time to do maintenance service to the printheads. This avoids the need of doing long preparation after long idle periods. The printer has three levels of power consumption. ● Plugged in: the power cord is - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 29
in the Printer Setup Utility (Mac OS X 10.4) or Print & Fax (Mac OS X 10.5 or later). Select your printer and click Select. This launches the HP Printer Utility. If you have followed these instructions but failed to get through to the HP Printer Utility, see Cannot access the HP Printer Utility on - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 30
instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 147. Change the language of the HP Printer Utility The HP Printer options. If you have specified a language that it cannot support, it works in English. To change the language, you - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 31
> Network Settings. From the HP Printer Utility for Mac OS, select Network Settings in the Configuration group. You can view and configure the following network settings. ● IP Configuration method: specify the way to set an IP address between BOOTP, DHCP, Auto IP and Manual ● Host name: specify an - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 32
● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Print on loaded paper ● Move the paper ● Maintain the paper ● Change the drying time ● Turn the automatic cutter on and off - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 33
is pressed down) to prevent the printer from moving. NOTE: All paper must be 11 inches (28 cm) or longer. A4 and US Letter paper cannot be loaded landscape. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper. Paper handling CAUTION: Keep the basket closed throughout - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 34
the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process printer have been installed. Paper handling 4. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. 24 Chapter 4 Paper - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 35
types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 101. Load a roll into the printer There are two ways to load a roll. The easy loading procedure is recommended. To start - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 36
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into both hands, push the spindle into both roll holders at the same time. The spindle snaps in place. Paper handling 26 Chapter 4 Paper handling ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 37
path. 6. Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. Paper handling 7. Once the paper is fed into the printer, the front-panel display asks whether you are loading a roll or a sheet. Select Roll with the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 38
type is not in the driver on page 113. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other paper types are not cut. 10. Look at the front panel; you may find some instructions there. 11. When the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 39
as described below. TIP: Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 40
lever on the left. If the front panel displays a warning about the lever, ignore it. 3. Pull out the paper from the printer. Pull from wherever the paper is accessible; the back of the printer is recommended. 4. Lower the blue lever. 5. If the front panel displays a warning message, press the OK key - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 41
on the front-panel display. CAUTION: Do not push your fingers inside the printer's paper path. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks whether you are loading a roll - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 42
, without skew check, you will need to align the sheet manually. 7. If the paper has been loaded successfully, the front panel displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE: When correctly loaded, the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 43
from the front of the printer. TIP: Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2. The sheet unloads out the front of the printer, either catch it manually or allow it to - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 44
estimated length should be disregarded because the printer cannot estimate it accurately. If no paper is loaded, the message Out of paper is displayed. The same information (apart from the color and paper advance calibration status) is displayed in the HP Printer Utility, on the Supplies page. 34 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 45
paper preset, go to the Color Center and select Paper Preset Management > Delete Paper Preset. Paper presets provided with your printer cannot be deleted. To install a downloaded paper preset 1. After finding the right paper preset at http://www.hp.com/go/z3200/paperpresets/ or at the paper - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 46
printing with high color accuracy requirements. ● Fine Art Material: Canvas, matte and paper-base photo materials used for high-quality fine art printing. These papers use matte black ink and no gloss enhancer, with the exception of Canvas Satin and Pearl papers, which use photo black and gloss - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 47
to your computer and use it on other HP Designjet Z3200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on page 35. Advanced - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 48
printing artifacts (bleed, coalescence, etc.) in some cases. HP papers have fine-tuned ink limits while other papers use generic ink limits. 7. Click Next under Windows, Continue under Mac OS. 8. Load your custom paper, see Load a roll into the printer on page 25 or Load a single sheet on page 30 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 49
your computer and use it on other HP Designjet Z3200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on page 35. Print on loaded - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 50
turn the printer's paper cutter on or off: ● From the HP Printer Utility for Windows, select the Settings tab and change the Cutter option in Printer Settings > Advanced. ● From the HP Printer Utility for Mac OS, in the Configuration group, select Printer Settings > Configure Printer Settings and - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 51
the paper immediately, as the printheads are serviced after each print and the paper cannot be cut until that process is complete. When the paper has been cut, remove the cut piece from the output tray. TIP: If strips or short prints are left in the output tray the printer could jam. TIP: Photo and - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 52
Printing 5 Printing ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Rescale a print ● Preview a print ● Print job ● Rotate an image ● Print with crop lines ● Print on sheet paper ● Use paper economically ● Use ink economically 42 Chapter 5 Printing ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 53
print on page 45. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. TIP: If your document is 13 × 19 in (33 × 48.3 cm), designed - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 54
paper you have selected. The printer will use the white border for its margins and you will get a page of size equal to that which is selected in the driver. ● Borderless the paper. If you select Automatically by Printer, this enlargement is done automatically. If you select Manually in Application - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 55
You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger). This may be useful if your software does not support large prints. You can rescale an image in the following ways: ● In the Windows driver dialog: go to the Features tab - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 56
before printing, which may help you to avoid wasting paper and ink on a bad print. NOTE: If you load sheet paper without a skew check, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout. ● To preview a print under Windows - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 57
the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper, then move the print-quality slider to - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 58
the driver dialog (Mac OS Print dialog): select custom instead of standard print-quality options, then check the Maximum Detail box. NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the amount of ink used. If you have printhead problems If your - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 59
dialog: go to the Paper Type/Quality panel and select Color, then select Print In Grayscale. See also Print a black-and-white photo for an exhibition (Photoshop, Mac OS) on page 70. Print with no margins Printing with no margins (to the edges of the paper) is known as borderless printing. This can - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 60
may be able to use your operating system's printer spooler to reprint old jobs, if you have already save paper, like this: You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees. ● In the Mac OS Print dialog: select the HP Print - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 61
(see Load a single sheet on page 30). Then: ● Under Mac OS: select a paper size described as "for sheet paper", then select Manual Feed as the Paper Source. ● Under Windows: select Manual Feed as the Paper Source. Use paper economically Here are some recommendations for making economical use of - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 62
maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printheads. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 63
Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 64
) inks as well as an additional black ink that absorbs light at all wavelengths. To get white using a printer requires not absorbing any of the light that illuminates a piece of paper and to get black, all of the inks need to be used to absorb all of the light that is present. 54 Chapter 6 Color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 65
color temperature for the graphic arts colors visible to the human eye are greater than those reproduced by a typical display or printer using a specific paper type and also how the color gamuts accessible using these two color imaging devices do not match each other. ENWW The problem: color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 66
various RGB or CMYK combinations, sending them to a device, measuring the resulting output and expressing it in a device-independent color space (e.g. CIE Lab), the color behavior of a device can be described. The resulting relationship is stored in an ICC profile, which is a standard file that - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 67
(1998): for images originating typically from professional digital cameras ◦ Specific RGB device space: for images coming from or going to a specific RGB device that has been profiled. The HP Designjet Z3200 has the capability to measure itself and generate ENWW The solution: color management 57 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 68
on the printhead carriage. The spectrophotometer allows HP Designjet Z3200 printers to generate custom ICC profiles automatically for your preferred paper types and calibrate the printers to deliver print-to-print and printerto-printer repeatability with less than half the color error of earlier - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 69
defined in the printer, it has a color profile already, but you should at least calibrate it before using it. If you define a new paper type, you are automatically led through the steps of calibration and profiling. The following diagram shows the operations handled by the HP Color Center, in the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 70
, and textured glossy paper (such as HP Collector Satin Canvas). They can, however, be profiled. Calibrate You can start color calibration in the following ways: ● From the printer driver alert that recommends calibration. ● From the HP Color Center: select Paper Preset Management > Calibrate - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 71
It also calculates the maximum amount of each ink that can be applied to the paper. TIP: If color calibration fails, check whether a color is missing from the chart. A missing color may be caused by a printhead problem: see Troubleshooting ink cartridge and printhead issues on page 137. NOTE: Matte - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 72
In order to print accurate colors, it is necessary to convert the color values in your files to the color values that will produce the correct colors from your printer, your inks and your paper. An ICC color profile is a description of a printer, ink and paper combination that contains all the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 73
Measurement facility. To begin Color Measurement: ● Using the HP Printer Utility for Windows, select Color Center > Paper Preset Management > Color Measurement. ● Using the HP Printer Utility for Mac OS, select HP Color Center > Paper Preset Management. Select the paper type, then press the button - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 74
-party profiling software package, you can still install it for use with your printer and paper. 1. Go to the HP Color Center in the HP Printer Utility. Select Paper Preset Management > Install Profile. 2. Select the paper type that you will use with the ICC profile, and select the file containing - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 75
://www.hp.com/go/z3200/ knowledgecenter/ to see how to use the color management options of your particular application. To choose between Application-Managed Colors and Printer-Managed Colors: ● In the Windows driver dialog: select the Color tab. ● In the Mac OS Print dialog: select the Paper Type - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 76
, Printer-Managed Colors is automatically selected in the driver. To enable this Photoshop synchronization under Windows XP, you must download and install the following free software packages from Microsoft's Web site: ● Microsoft Core XML Services (MSXML) 6.0 ● Microsoft XML Paper Specification - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 77
respectively. The Reset button restores each control to its default setting. Color management scenarios The following step-by-step instructions for specific printing jobs using specific software are similar to those you can find in HP's Knowledge Center on the Web. You are recommended to consult the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 78
Knowledge Center at http://www.hp.com/go/z3200/knowledgecenter/ for further examples and for the most up-to-date information. Print a color photo for an exhibition (Photoshop, Mac OS) This example uses Adobe Photoshop CS2 under Mac OS X and the color management is done by Photoshop. 1. Initial - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 79
to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK. 5. From the File menu, select Print with Preview. ● Select Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z3200 Photo 24in). ◦ Paper Size - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 80
Color management ◦ Options > Rendering Intent: select Perceptual. ● Click Print. 6. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 81
to go through the optional step 5. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated with the printer and the print-quality level that you intend to use. See Color calibration on page 60. ● For a correct preview of the printed image - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 82
embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, try assigning it to other color spaces with Edit > Assign Profile (try sRGB, Adobe RGB, ColorMatch RGB and others) until you are satisfied. ● Click OK. 5. (Optional) Use Photoshop - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 83
. 7. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper type that is currently loaded into the printer. ENWW Color management scenarios 73 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 84
) This example uses Apple Aperture under Mac OS X and the color management is done by Aperture. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 85
album. 5. If you like, change the page layout and customize it. You can add photo and text boxes, modify the box positions and the text styles. 6. You can let Select Copies and Pages to print. ● Paper Size: select the paper size on which you want to print the job. ENWW Color management scenarios 75 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 86
printer (for example, HP Designjet Z3200 Photo 24in). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ◦ Paper Type: select the paper type that is currently loaded into the printer. ◦ Quality Options: select Standard and drag the slider to Quality. ● Select the Color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 87
Color management ◦ Under Color Management, select Application Managed Colors. ● Click Print. ENWW Color management scenarios 77 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 88
7 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Cost accounting ● Request accounting data by E-mail Printer usage 78 Chapter 7 Retrieving printer usage information ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 89
not guaranteed. Ink and paper statistics with the HP Printer Utility 1. Start the HP Printer Utility, see Access the HP Printer Utility on page 19. 2. Go to the Accounting window to view information regarding the most recent jobs. ● Under Windows, go to the Job Accounting tab. ● Under Mac OS, select - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 90
from. 2. Also in the Setup tab, select Printer settings and open the Accounting section. You must enter paper type and size, the amount of each color of ink used, and various other attributes of the job. You can download an Excel template from HP Designjet Online (http://www.hp.com/go/graphic-arts - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 91
8 Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead Ink and printheads ENWW 81 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 92
Ink and printheads About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. You can purchase 130 ml ink cartridges for your printer, see Accessories on page 101. CAUTION: Observe precautions when handling ink cartridges - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 93
ink cartridges. 2. Open the ink cartridge cover completely. Gloss enhancer, gray, blue, green, magenta and yellow are in the left side, while light magenta, light cyan, photo black, light gray, matte black and red are in the right side. 3. Grip the cartridge you wish to remove. Ink and printheads - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 94
the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. Ink and printheads 84 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 95
cartridges have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printhead are connected to the ink cartridges and jet ink onto the paper. ENWW About the printheads - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 96
leaving your computer by using the HP Printer Utility. For an explanation of the printhead status messages, see Printhead status messages on page 144. NOTE: If the warranty status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 97
3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. To Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the carriage lid. 7. This gives you - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 98
because this can damage the printhead. Ink and printheads 11. The front-panel display identifies the missing printhead. Insert a printhead 1. If the printhead is new, shake the printhead vigorously before removing the protective caps. 88 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 99
designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 4. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 100
insert a printhead on page 138. 6. Insert any other printheads, that need to be installed, with the same procedure, then close the carriage lid. 7. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. Ink and printheads 90 Chapter 8 Handling ink cartridges and - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 101
. If the printer finds problems in preparing the printheads, it takes longer, up to 80 minutes. For a single printhead insertion, the times vary between 25 and 45 minutes. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 102
9 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits ● Secure Disk Erase Printer maintenance 92 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 103
problems affecting the printer as a whole. You can also request information about: ◦ The currently loaded paper, with the View loaded paper key ◦ The ink levels, with the View ink levels key ◦ The ink cartridges, by selecting the Ink menu icon and then Ink cartridge information ◦ The printheads - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 104
4. Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Printer maintenance 94 Chapter 9 Maintaining the printer ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 105
7. Unscrew and remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. Printer maintenance 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 106
cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. 11. Fit the cutter stop onto the end of - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 107
the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 108
your printer, the Support tab, and then Firmware Update. ● Using the HP Printer Utility for Mac OS, select Firmware Update in the Support group. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update. In each case, follow the instructions on your screen to download - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 109
firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 35. Update the software You are recommended to use HP Proactive Support (see HP Proactive Support on page 154) to keep your printer driver and other printer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 110
clearing and sanitization of disk media. This is the default security level when using Secure Disk Erase. Printer maintenance Secure Disk Erase is one of the facilities provided by Web JetAdmin, which is HP's free Web-based print management software: see http://www.hp.com/go/webjetadmin/. If you - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 111
10 Accessories ● How to order supplies and accessories ● Introduction to the accessories Accessories ENWW 101 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 112
://www.hp.com/go/z3200/accessories/ on the Web. ● Contact your local dealer. The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 10-1 Ink cartridges Cartridge HP 70 Matte - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 113
& Gray Printhead Part number C9405A C9406A C9407A C9408A CD949A C9410A Order paper HP currently provides the following paper types for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/z3200/supplies/. For - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 114
paper (continued) Paper type g/m² Coated Paper 90 Length 150 ft = 45.7 m Inkjet Coated Paper Universal Coated Paper 300 ft = 91.4 m 90 150 ft = 45.7 m 95 150 ft = 45.7 m Bright White Inkjet Bond Paper 90 150 ft = 45.7 m Universal Bond Paper mm 23.39 in = 594 mm 24 in = 610 mm 36 in = - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 115
200 ft = 61m 100 ft = 30.5 m Everyday Pigment Ink Satin Photo 235 Paper 100 ft = 30.5 m Premium Matte Photo Paper 210 100 ft = 30.5 m Proofing Paper Professional High-gloss Contract 200 Proofing Paper 100 ft = 30.5 m Width 24 in = 610 mm 36 in = 914 mm 24 in = 610 mm 36 in = 914 mm Part - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 116
Paper 100 ft = 30.5 m Matte Proofing Paper 146 100 ft = 30.5 m Backlit Material Premium Vivid Color Backlit Film 285 100 ft = 30.5 m Self-adhesive Material Self-adhesive Indoor Paper ) C6775A 36 in = 914 mm 36 in = 914 mm 42 in = 1067 mm 24 in = 610 mm 36 in = 914 mm 42 in = 1067 mm 36 in = - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 117
Textured Fine Art 265 Paper 35 ft = 10.7 m 310 35 ft = 10.7 m Hahnemühle Watercolor Paper 210 Baryte Satin Art Paper 290 38 ft = 11.6 m 50 ft = 15.2 m Aquarella Art Paper 240 35 ft = 10.7 m Matte Litho-realistic Paper 270 100 ft = 30.5 m Canvas Paper Professional Matte Canvas 180 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 118
results: ● Photo paper that swells ● Brochure paper Order accessories The following accessories can be ordered for your printer. Name HP Designjet Z2100/Z3200 24 inch Stand (Asia only) HP Designjet Z2100/Z3200 24 inch Spindle HP Designjet Z2100/Z3200 44 inch Spindle HP Advanced Profiling Solution - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 119
HP Designjet Z3200. However, the HP Designjet Z3200 24in is sold in Asian countries without the stand, and so the stand for this printer is also available separately as an accessory. The height of the stand is 668 mm. The weight of the stand is 12.22 kg (44 inch) or 10.12 kg (24 inch). HP Advanced - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 120
● Automated CMYK profiling when your printer is driven by a Raster Image Processor (RIP) for accurate digital prints and proofs ● Easily and visually edit your profiles for ultimate color control Accessories 110 Chapter 10 Accessories ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 121
issues 11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 122
error and instructions to start again at step three. If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer. Unsuccessful sheet load ● Guide the sheet, especially thick papers - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 123
load process. See Functional specifications on page 157. During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display. The paper type is not in the driver TIP: First check that your driver is up to date (see - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 124
printing with high color accuracy requirements. ● Fine Art Material: Canvas, matte and paper-base photo materials used for high-quality fine art printing. These papers use matte black ink and no gloss enhancer, with the exception of Canvas Satin and Pearl papers, which use photo black and gloss - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 125
occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 4. Lift the blue lever as far up as it will - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 126
printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray. CAUTION: Do not move the paper sideways, as it could damage the printer. 7. Carefully remove all small pieces of paper. 8. Lower the blue lever. 116 Chapter 11 Troubleshooting paper issues - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 127
tends to curl near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 128
you experience image quality problems such as banding or graininess in your printed image. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are reset to the factory default, see Update the firmware on page 98. 118 Chapter 11 Troubleshooting paper issues ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 129
Maintenance menu icon , then Calibrate paper advance. The printer automatically recalibrates the paper advance and prints a paper advance calibration image. 2. Wait minutes. Do not worry about the paper advance calibration image. The front-panel display shows any errors in the process. If you are - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 130
printed image ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● The Image Diagnostics Print ● If you still have a problem 120 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 131
range. See Environmental specifications on page 159. ● Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 97. ● Avoid touching the paper while printing is in progress. Print quality troubleshooting wizard The Print Quality - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 132
the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. 122 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 133
advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 134
or coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). 124 Chapter 12 Troubleshooting print - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 135
Fine Art papers. 5. Try to increase the margins by relocating the image to the center of the page using your software application. 6. If you are using a glossy or satin paper type, try changing the definition of the thickness of the paper. In the HP Printer Utility, go to the Color Center > Paper - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 136
paper types, for better print quality and paper control; change to the Up position only if this problem print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 137
fibers, dust or loose coating material. To avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 138
the printer driver, your results will be wrong. You should manage colors in the application or in the printer, but not in both. 6. If the problem consists of color differences between your print and your monitor, please follow the instructions in the "How to calibrate your monitor" section of the HP - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 139
problem between your computer and the printer. printer may impose its own minimal margins, clipping your image slightly. You may want to consider using a larger paper size, or borderless printing (see Select margins options on page 44 driver, 109.23 in or 2.78 m if you select Fast - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 140
some specific driver dialog, select Document options, Printer features, then set Max. application resolution to 300. NOTE: The above settings are mentioned for troubleshooting problem. Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 141
status. If the status is RECOMMENDED, you should perform paper advance calibration: see Recalibrate the paper advance on page 118. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear stepped or jagged If lines in your - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 142
issues ● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 86 and Insert a printhead on page 88. 2. Align the printheads. See Align the printheads on page 142. Lines - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 143
Paper, HP Super Heavyweight Coated Paper or Digital Fine Art paper. 4. If you are using glossy paper, try changing to a different type of glossy paper. 5. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on the More passes option. 6. Align the printheads - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 144
part 1 and also missing dashes in part 2 for the same color, the printhead responsible needs cleaning. However, if the rectangles look solid, do not printer can compensate for a few clogged nozzles. Here is an example of a light gray printhead in a good state: 134 Chapter 12 Troubleshooting print - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 145
the gloss enhancer can barely be seen, so such papers are not suitable for troubleshooting the gloss enhancer. Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 139). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 146
problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/z3200/drivers/. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 147
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 148
same color as the label on the slot. 4. Check that the printhead is correctly oriented (compare with the others). Ink system issues 5. Check that you have correctly closed and latched the carriage lid, see Insert a printhead on page 88. 138 Chapter 13 Troubleshooting ink cartridge and printhead - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 149
-panel display message. If the problem remains, try a new printhead. Clean the printheads As long as the printer is kept turned on, an automatic cleaning is performed periodically. This ensures there is fresh ink in the nozzles and prevents nozzle clogs, which ensures color accuracy. If you have not - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 150
printhead drop detector immediately, the printer continues working normally, however, the front panel display continues to show the warning. TIP: Wear gloves to avoid getting ink on your hands. 1. Turn off the printer at the front panel. 140 Chapter 13 Troubleshooting ink cartridge and printhead - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 151
2. To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Ink system issues ENWW Clean the printhead drop detector 141 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 152
a printhead has been accessed or replaced. In cases where the paper has jammed, you have used a custom paper or are experiencing problems with color accuracy (see Color management on page 53); you may need to align the printheads. 142 Chapter 13 Troubleshooting ink cartridge and printhead issues - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 153
A3 landscape or larger (420 by 297 mm). Photo paper is recommended for the best results. NOTE: If you are using an A3 cut sheet, ensure it is loaded so the larger side feeds into the printer. Do not use transparent or semi-transparent paper to align the printheads. 3. Remove and re-insert all the - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 154
: A printhead replacement process has not completed successfully, relaunch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: The printhead is not a suitable type for use in printing. 144 Chapter 13 Troubleshooting ink cartridge and printhead - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 155
14 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Printer Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 156
to normal, then turn it on again. If you still experience problems, please contact your customer service representative. ● You may not have installed in your computer the correct driver for your printer; see the Assembly instructions. ● If you are printing on a sheet, you should specify sheet as - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 157
some options are unavailable in the Color Center under Mac OS, this could be because you did not install the printer queue to print to that printer, but searched for the printer directly in the HP Printer Utility Printer Selector Screen, by going to More Printers or Add Manually. If this is the case - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 158
in the driver match, the result is as originally intended. Unavailable driver features when printing from QuarkXPress When you print from QuarkXPress, the following driver features are not available. ● Print Preview ● Rotation ● Scaling 148 Chapter 14 Troubleshooting general printer issues ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 159
Utility for Mac OS, alerts are displayed at the bottom of the HP Printer Monitor panel. In these areas you can find the following: ◦ Printer status ◦ Alerts when the printer cannot print a job ◦ Print-quality and general troubleshooting links ◦ Firmware update notices ◦ Maintenance tools, like color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 160
used. See Legal Information. [Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the wrong kind of ink. See Legal Information. IO error Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 154. IO warning - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 161
. 94, 94.1 Restart color calibration. See Color calibration on page 60. 98 There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues on page 137. any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 154 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 162
HP Customer Care 16 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support 152 Chapter 16 HP Customer Care ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 163
printing community at http://www.hp.com/go/z3200/knowledgecenter/ for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads - the latest printer firmware, drivers, software, paper presets, etc. ● Technical support - online troubleshooting, customer care contacts and more - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 164
some procedure to solve the problem. See also Access the HP Printer Utility on page 19. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. 154 Chapter 16 - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 165
, found on the label at the back of the printer) ◦ If there is an error code on the front panel, note it down; see Front-panel error messages on page 150 ◦ The printer's Service ID: at the front panel, select the Information menu icon printer information , then View ◦ The computer you are using - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 166
17 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications 156 Chapter 17 Printer specifications ENWW - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 167
Functional specifications Table 17-1 HP 70 ink supplies Printheads Ink cartridges Two inks in each printhead: gloss enhancer and gray, blue and green, magenta and yellow, light magenta and light cyan, photo black and light gray, and matte black and red Cartridges containing 130 ml of ink: gloss - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 168
HP Designjet Z3200 Photo Printer HP-PCL3 GUI Table 17-7 Operating systems supported Apple Mac OS X Microsoft Windows 10.4 and later versions XP and later versions Physical specifications Table 17-8 Printer physical specifications 24 inch printer 24 inch printer (without stand) 44 inch printer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 169
packed consumables and -40°C to 60°C (-40°F to 140°F) printer: Humidity range 30% to 60% 20% to 80% Acoustic specifications Printer acoustic specifications (declared according to ISO 9296). Table 17-12 Printer acoustic specifications Idle sound power level Operating sound power level Idle sound - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 170
photo papers. It is not used on matte papers. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 171
for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet Z3200, each printhead prints two different colors. Rendezvous Apple Computer - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 172
environmental specifications 159 erase hard disk securely 99 error messages, front panel 150 F features of printer 4 file system check 148 firmware update 98 front panel contrast 21 language 19 units 21 front panel option adjust paper advance 119 align printheads 143 allow EWS 147 calibrate color - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 173
detail 48 mechanical accuracy 158 memory specifications 158 misaligned colors 131 more passes 48 move the printer 97 N Network settings 21 O operating systems 158 order accessories 108 ink cartridges 102 paper 103 printheads 103 P page size 43 paper advance calibration 118 advanced preset creation - HP Z3200 | HP Designjet Z3200 Photo Printer Series - User Guide [English] - Page 174
paper size 157 physical 158 power 158 printing resolutions 157 spectrophotometer 58 stand 109 statistics cost assignment 80 ink cartridge 82 printer usage 79 stepped lines 131 store the printer 97 support services HP Care Packs 153 HP Customer Care 153 HP Proactive Support 154 HP Start-Up Kit 153 HP
HP Designjet Z3200 Photo Printer
Using your printer