HP ZBook 15 Maintenance and Service Guide

HP ZBook 15 Manual

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  • HP ZBook 15 | Maintenance and Service Guide - Page 1
    HP ZBook 15 G3 Mobile Workstation Maintenance and Service Guide
  • HP ZBook 15 | Maintenance and Service Guide - Page 2
    and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: October 2017 First Edition: January 2016 Document Part number: 839656-002 Product notice This user guide
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Special function keys ...11 Front ...12 Left ...13 Right ...14 Bottom ...15 Labels ...16 3 Illustrated parts catalog ...17 Computer major components ...17 replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors
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    Service guide ...80 Resources ...81 General troubleshooting steps ...81 Identify the issue ...82 1. Understand the issue 82 Boot up sequence 82 Failure classification 82 2. Examine the environment 84 3. Perform a visual inspection of hardware 85 4. Update BIOS and drivers 85 Manually
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    HP PC Hardware Diagnostics (UEFI 86 HP Support Assistant (HPSA 88 HP BIOS Configuration Utility (BCU 89 HP Image Diagnostic Tool 89 HP Thermal Monitor 89 Non HP diagnostics tools 89 7. Status lights, blinking light codes, troubleshooting ...99 Consulting with HP Service ...100 Common issues
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    Blue screen ...111 Freeze at Windows Logo (hang/lockup 113 Electromagnetic Interference (EMI 114 No wake up ...114 Unresponsive ...116 Slow performance ...116 HP Smart Adapter warning message 117 Incorrect time and date 117 Display ...118 Display anomalies ...118 Symptom ...118 Quick check 119
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    has identified a problem (Manual Recovery Policy Set troubleshooting of Windows bug check codes 147 Use Windows Debugging Tool ...147 Windows Software Development Kit (SDK 148 Display Issue: Pixel Anomalies ...152 Cable management ...153 Connector types ...154 8 Computer Setup (BIOS), TPM, and HP
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    165 11 Backup and recovery in Windows 7 ...167 Creating recovery media and backups ...167 Guidelines ...167 Creating recovery media with HP Recovery Disc Creator 167 Creating recovery media 168 Backing up your information ...168 Performing a system recovery ...169 Using the Windows recovery
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    specifications ...180 14 Statement of memory volatility ...181 Nonvolatile memory usage ...185 Questions and answers ...187 Using HP Sure Start (select models only) ...188 15 Power cord set requirements ...189 Requirements for all countries ...189 Requirements for specific countries and regions 189
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    xii
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    Chipset Graphics Description HP ZBook 15 G3 Mobile Workstation 6th Support "No Discrete Graphics" option Support for hybrid (switchable) graphics Support NVIDIA Optimus Technology Support AMD Enduro Technology Support for open GL Support for DisplayPort 1.2 (supported through Thunderbolt 3) Support
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    M.2 Secondary M.2 2 Chapter 1 Product description Description 39.6 cm (15.6 in), antiglare, LED backlight, 16:9 aspect ratio ● FHD without camera Four customer-accessible/upgradable memory module slots Support for DDR4 2133-MHz, dual channel memory Support for 64-GB of system RAM in the following
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    -GB SATA-3, TLC Stereo speakers (2) Dual array microphone Conexant Smart Amplifier and Ambient Noise Suppression with DTS Studio Sound HD 720p webcam Intel SST Audio Support for no webcam option Intel I219-LM 10/100/1000 Ethernet, with iAMT S3/S4/S5 wake on LAN WLAN WLAN options via minicard Two
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    Charging Port (S3/S5) ● (2) USB 3.0 Ports ● HDMI ● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and auto detection for correct output to wide-aspect vs. standard aspect video Support for HP ZBook 65/150/200 W Thunderbolt 3 Dock Keyboard Full-size, chiclet
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    Category Power requirements Power requirements Security Operating system Operating system Description Support for the following AC adapters: ● 150-W HP Smart Adapter, slim 3-wire plug (with ground pin), 1.0 m Support for the following batteries ● 9-cell, 90-WHr, 2.635-AHr, Li-ion battery (long-life
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    Description Web-only support: ● Windows 10 Enterprise ● Windows 10 Enterprise 64 LTSB 1507 ● Windows 8.1 Enterprise 64-bit ● Windows 8.1 Professional 64-bit ● Windows 8.1 CH 64 ● Windows 8.1 EM 64 ● Windows 8.1 ML 64 ● Windows 7 Enterprise 64-bit, Service Pack 1 ● Red Hat Enterprise Linux
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    information on using the webcam in Windows 7, select Start > All Programs > Communication and Chat > HP WebCam. *The antennas are not visible from the outside of the computer. For optimal transmission, Notices that applies to your country or region. To access this guide in Windows 10: Display 7
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    taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. To access the user guides, select Start > All Programs > HP Help and Support > HP Documentation. Top TouchPad Component (1) (2) (3) (4) (5) (6) (7) (8) (9) Pointing stick Left pointing stick button TouchPad on
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    Lights Component (1) Power light (2) Caps lock light (3) Microphone mute light (4) Num lock light (5) Wireless light (6) Mute light (7) TouchPad light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off
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    Buttons and fingerprint reader Component (1) Power button (2) Wireless button 10 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the
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    Component (3) Volume mute button (4) Fingerprint reader (select products only) Special function keys Description A wireless network must be set up before a wireless connection is possible. Mutes and restores speaker sound. Allows a fingerprint logon to Windows, instead of a password logon.
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    percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. ● Blinking white: The storage device is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the storage device. Produce sound. 12 Chapter 2 External component identification
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    Left Component (1) Security cable slot (2) RJ-45 (network) jack/status lights (3) External monitor port Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or
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    mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE
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    up automatically to cool internal components and prevent overheating. It is normal for the internal fans to cycle on and off during routine operation. Bottom 15
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the
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    3 Illustrated parts catalog Computer major components Computer major components 17
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    Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) Component Spare part number Display assembly (Touch screen; FHD, UWVA; includes webcam) 848265-001 Display assembly (Non-touch; UHD, UWVA) For more display assembly spare part information, see Display assembly subcomponents on page 21 Non
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    spare part number 848232-001. (14) Speakers (include cable) 848233-001 (15) Memory module (PC4, 2133) For use in models with Intel Core 848235-001 (19) WWAN module HP lt4120 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module 800870-002 HP hs3110 HSPA+ Mobile Broadband Module 822828
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    Item (20) (21) (22) (23) (24) Component WLAN module Intel Dual Band Wireless-AC 8260 Intel Dual Band Wireless-AC 8260 (non-vPro) Fan For use near the processor For use near the graphics board System board (includes battery connector bracket and replacement thermal material) All system boards use
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    Display assembly subcomponents Item Component (1) Display bezel For use only on computer models not equipped with a webcam For use only on computer models equipped with a webcam (2) Webcam/microphone module (includes double-sided adhesive) Microphone module (includes double-sided adhesive)
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    Bracket Kit Item (1) (2) (3) (4) Component Bracket Kit, includes: USB-C bracket EDP bracket (display cable bracket) Fingerprint reader board bracket Smart card bracket Cable Kit Item (1) (2) Component Cable Kit, includes: Touchpad cable Pointing stick cable 22 Chapter 3 Illustrated parts
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    Plastics Kit Item Component Plastics Kit, includes: (1) VGA cap (2) Fingerprint reader bezel (3) SD card reader insert Spare part number 850152-001 Plastics Kit 23
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    Mass storage devices Item (1) Component Solid-state drive, M.2 1-TB, PCIe 512-GB, Z Turbo drive, PCIe 512-GB, SATA-3 512-GB, SATA-3, self-encrypting drive (SED), OPAL 2, TLC 512-GB, self-encrypting drive (SED), OPAL2, SATA-3, TLC 512-GB, PCIe, locked for EMEA 512-GB, PCIe, Samsung, locked 512-GB,
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    , TLC Hard Drive Hardware Kit, includes: (3a) Hard drive bracket (3b) Hard drive cable Miscellaneous parts Component AC adapter 150-W HP Smart adapter (slim, 4.5-mm) Power cord (3-pin, black, 1.83 m): Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the
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    DisplayPort Adapter HP Thunderbolt 3 Dock HP ZBook Thunderbolt 3 power cable HP ZBook Thunderbolt 3 cable, 1 meter HP HDMI to DVI Adapter HP Professional Slim Top Load Case HP Business Top Load Case Mouse HP USB laser mouse HP Comfort Grip Wireless Mouse HP Ultrathin Bluetooth Mouse HP USB External
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    and replacement procedures: ● Torx T8 screw driver ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the Apply pressure only at the points designated in the maintenance instructions. Tools required 27
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    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must
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    -lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Grounding guidelines 29
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    a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and
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    3. Lift the bottom cover off the computer (2). Reverse this procedure to install the bottom cover. Component replacement procedures 33
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    reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information
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    SIM card The SIM card is installed in a slot located under the battery. Before removing the SIM card, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect
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    result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the
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    Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. NOTE:
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    provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 68 screws that must be removed, replaced, and/or loosened when
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    b. Remove the display bezel. The display bezel is available using the following spare part numbers: 848241-001: Models without a webcam 850154-001: Models with a webcam 3. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to
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    to the display enclosure with double-sided adhesive.) b. Disconnect the webcam/microphone module cable (2) from the module. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 848264-001. The microphone module is available using spare part number 854110-001. Reverse this procedure to reassemble and install the display assembly components. Component replacement
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    board. 2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Reverse this procedure to install the solid-state drive. Component replacement procedures 43
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    then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you up.) 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna
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    + Gobi 4G Mobile Broadband Module HP hs3110 HSPA+ Mobile Broadband Module warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Turn off the procedures for Authorized Service Provider parts
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    NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module. RTC battery Description RTC battery (includes cable
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    double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Keyboard For use in country or region Spare part number For use in country or region Keyboard with backlight and pointing stick (includes keyboard cable and backlight cable: The pointing stick cable is available in the Cable Kit using spare part number 848244-001. For use in Belgium 848311-A41
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    right-side up, with the front toward you. 6. Open the computer as far as it will open. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    7. Lift the rear edge of the keyboard and swing the it up and forward until it rests upside down on the palm rest (1). 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the zero insertion force (ZIF) connector (2) to which the keyboard
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    clips built into the chassis (3), and then remove the speakers (4). Reverse this procedure to install the speakers. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Touchpad module Description Touchpad module The touchpad module cable is available in the Cable Kit using spare part number 848244-001. Spare part number 850944-001 Before removing the touchpad module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or
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    and cable from the computer (4). 5. Remove the LED board Reverse this procedure to install the LED board. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Fans Description Fan for use over the processor Fan for use over the graphics card Spare part number 848251-001 848252-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it
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    secure the fan to the computer (4). d. Remove the fan assembly (5). Reverse this procedure to install the fan. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Smart card reader Description Smart card reader (includes cable) The smart card reader bracket is available in the Bracket Kit, spare part number 848232-001. Spare part number 848245-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether
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    reader on page 57). Remove the hard drive: 1. Disconnect the hard drive cable from the system board (1). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    2. Lift the hard drive (2). 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket from the hard drive (2). c. Remove the hard drive
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    Bracket Kit, spare part number 848232-001. 4. Detach the fingerprint reader board cable (3) from the system board . 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    5. The fingerprint reader board cable is attached to the top cover with double-sided adhesive. Use a tool to pry the fingerprint reader board up (4), and then remove the board and cable. Reverse this procedure to install the fingerprint reader board. Component replacement procedures 61
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    , loosen the four Phillips captive screws that secure the graphics board heat sink to the system board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    c. Remove the fan/heat sink assembly (9). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it. 2. On models with UMA graphics memory: a.
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    kits. ● On models with discrete graphics memory, thermal pads are used on the processor (1) and the graphics board (3) and the heat sink sections (2) and (4) that service them 64 Chapter 6 Removal and replacement procedures for Authorized
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    ● On models with UMA graphics memory, thermal pads are used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to install the heat sink assembly. Component replacement procedures 65
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    angle (2), and then remove the board from the socket (3). Reverse this procedure to install the graphics board. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description System board equipped
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    board cable 4. Remove the two Phillips PM2.5×7.0 screws (1) from the VGA bracket, and then remove the bracket (2). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    5. Remove the three Phillips PM2.5×7.0 screws (3) from the USB-C bracket, and then remove the bracket (4). 6. Remove the four Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. 7. Lift up on the left side of the system board (2) until it rests at an angle. 8. Remove the
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    enclosure. 2. Remove the buttons from the computer (2). 3. Remove the buttons Reverse this procedure to install the buttons. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Display assembly NOTE: Touch display assemblies are spared as a whole unit assemblies only. Non-touch display assemblies are spared at the subcomponent level and as whole units. To remove the display assembly and non-touch display subcomponents, follow these steps: 1. Turn off the computer. If you
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    sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    b. Remove the display bezel. The display bezel is available using the following spare part numbers: 848241-001: Models without a webcam 850154-001: Models with a webcam NOTE: The display assembly will not be connected to the computer as shown in the following image. 12. If it is necessary to replace
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    the rear of the display panel, and then disconnect the display panel cable from the display panel (2). 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    d. Remove the display panel from the display enclosure (3). NOTE: The display assembly will not be connected to the computer as shown in the following image. e. Remove the display panel. The display panel is available using spare part numbers 848255-001 (SVA panel), 848256-001 (UWVA panel). 13. If
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    remove the display hinges from the enclosure (3). The display hinges are available using spare part number 848242-001 and include the left and right hinges. 15. If it is necessary to replace the display/webcam cable: 76 Chapter 6 Removal and replacement procedures for Authorized
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    a. Remove the cable from under the tape on the left side of the display enclosure (1). b. Remove the display/webcam cable from the enclosure (2). The display/webcam cable is available using spare part number 848253-001. 16. If it is necessary to replace the WLAN antennas, release the WLAN antenna
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    available using spare part number 848229-001 Reverse this procedure to reassemble and install the display assembly. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Lock bracket Before removing the lock bracket, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power
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    Troubleshooting guide This chapter is primarily focused on troubleshooting HP Mobile Workstations and HP Notebooks. The information is provided so that you can solve problems yourself or at least narrow down what may be causing the problem of the Maintenance & Service Guide for more information.
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    overview.html HP Support Center Provides important support, such as warranty, support cases, drivers, Customer Advisories, Customer and Security Bulletins, and Product Change Notices. http://h20565.www2.hp.com/portal/site/ hpsc HP Troubleshooting Support page Provides troubleshooting information
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    ), blue screen, video distorted, driver conflict, slow performance, display issue (dead pixel), I/O issue (no speaker sound), wireless/audio unavailable, noise. See Analyze the issue on page 85 table below for detailed troubleshooting information). Failure classification Failure classification
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    Display. Or, in another example, a blue screen can be caused by a driver conflict in Performance (4), but it can also be caused by a defective storage Slow performance on page 116c 8. HP Smart Adapter warning message on page 117 9. Incorrect time and date on page 117 General troubleshooting steps 83
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    - 90B on page 137 2. Noise (sound) on page 138 3. Fan runs constantly on page 139 4. HP Thermal Monitor on page 89 5. Stuck power button on page 140 b,c,d similar symptoms 2. Examine the environment It EMI may contribute to a display freeze issue or lock-up. 84 Chapter 7 Troubleshooting guide
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    installation instructions that accompany the download. Remotely deploying BIOS and drivers Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to identify and download all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download
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    BIOS-based version. In addition, for HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Diagnostics 3-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook computers. The tool runs
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    you want to run, and then follow the on-screen instructions. Screen shot appearance may vary. NOTE: Users should support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled "Using HP PC Hardware Diagnostics (UEFI)." General troubleshooting
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    HP Support Assistant (HPSA) HP Support Assistant (HPSA) helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, and a variety of assistance options. HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually
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    see the HP BIOS Configuration Utility (BCU) User guide. NOTE: HP recommends that support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor NOTE: Available only to authorized service providers/technicians. Available only for HP internal use, HP
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    Off: The battery is fully charged. Blinking white: The storage device is being accessed. Amber: HP 3D DriveGuard has temporarily parked the storage device. White: The computer is connected to external power. Off: The computer is not connected to external power. 90 Chapter 7 Troubleshooting guide
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    3 short white blinks to communicate the processor is not detected. CAP/NUM Blink = 2 indicates CAP/NUM will blink 2 cycles, each cycle has one 2.3 sequence. General troubleshooting steps 91
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    image available CAP/NUM Blink Contact service for system board replacement. = 2 SureStart 2.0) CAP/NUM Blink Perform SureStart manual recovery if boot = 8 block: Up If the POST encounters a problem, visual error messages are displayed encountered during HP PC Hardware Troubleshooting guide
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    support if third-party wireless adapters are installed in the computer. Fan Fan not operating correctly 90B The system fan may be malfunctioning. Replace the fan. Power Good (Troubleshooting) lights HP has added troubleshooting power lights to ZBook G3 Mobile Workstations (Studio, ZBook 15
  • HP ZBook 15 | Maintenance and Service Guide - Page 106
    You should start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. 94 Chapter 7 Troubleshooting guide
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    at least 15 seconds to HP Support Assistant to update all device drivers troubleshooting purposes. There is no reason to clear CMOS if the computer is working properly. The notebook service support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide
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    authorized service providers procedures for authorized service provider parts" configuration. For example, if HP PC Diagnostics reports a memory error be used by authorized service providers only. HP will not honor the warranty configuration is often used to troubleshoot power-on related issues,
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    system. See Non HP diagnostics tools on page 89 for instructions about obtaining and using a Windows-To-Go USB. NOTE: In some situations, more than one item may contribute to a problem. 13. Replace the system board The system board may be replaced only by authorized service providers. This should
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    -installed operating system, go to http://http://www.hp.com/go/quickspecs and verify that it is supported on your system. 1. Be sure that the computer is plugged into a working AC outlet. 2. Be sure that power is connected to the docking station if a dock is used. 98 Chapter 7 Troubleshooting guide
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    the computer if one is available and close the computer lid. 10. Verify that the latest version of BIOS, drivers, and software are installed. A new release might support new features or fix the problem. 11. Press the caps lock and/or num lock key. If the caps lock and/or num lock light
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    HP Service If further HP support is required, a lot of the following information may be requested when you call, so it may be helpful to take notes. ● Technical support symptoms related to this behavior in troubleshooting. Symptoms ● Computer does not start system board. Troubleshooting steps Perform
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    boot on AC power only. The sections below are intended for authorized service providers/technicians. Verify AC adapter - voltage 1. Measure DC voltage output . Contact HP Engineering for this information. Verify blinking lights (7. Status lights, blinking light codes, troubleshooting lights, and
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    service door and RTC 3V battery are removed, no need to press power button from top side. In essential hardware configuration, mWS G1 and G2 may require discrete GPU to boot. However, mWS G3 can boot with integrated graphics. See Overview of How to Troubleshoot Problems 7 Troubleshooting guide
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    . If the computer operates normally, there is no problem with the adapter. See HP Smart Adapter warning message on page 117 for further , debris. 6. Check power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 90). Rear power light indicates
  • HP ZBook 15 | Maintenance and Service Guide - Page 116
    determine faulty battery, especially for quickly discharging (short life) battery. Use HP Support Assistant tools in Windows (HP Support Assistant (HPSA) on page 88) 1. Verify that battery is recognized and conditions. 4. If issue remains, replace system board. 104 Chapter 7 Troubleshooting guide
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    the computer user guide for instructions regarding battery maintenance and increasing battery life. ● Reference: HP Notebook Mobile Workstations 4. Test and calibrate battery using HP PC Hardware Diagnostics (UEFI). 5. Verify battery life cycle using HP Support Assistant tool. If battery cycle life
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    devices, including docking station. Recently added hardware and/or applications may cause graphics driver conflict and result in loss of video. 3. Perform hardware reset (8. Hard reset on video output to external video. If unsuccessful, contact HP service. 106 Chapter 7 Troubleshooting guide
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    and drivers (4. Update BIOS and drivers on are intended for authorized service providers/technicians. 1. Verify problem with basic functionality of a critical component (processor, BIOS, graphics cards, memory, etc.) due to loose connection, defective parts, or recently added parts. Troubleshooting
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    error messages indicate a problem. There may be a problem with the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or incompatible hardware. Can usually be resolved by installing updated firmware for the component. Troubleshooting steps 1. See 7. Status
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    . out) Troubleshooting steps 1. HP service to reset the password. This process requires a unique UUID. Reference HP F10 Setup Overview HP support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. Performance (OS) NOTE: Most software problems
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    Troubleshooting steps 1. Update BIOS and drivers. (4. Update BIOS and drivers battery using HP PC Hardware serviced. Hardware related issue 1. Check for any signs of loose connections, bent pins, stray wires, dust, nearly faulty parts (bulging/leaking capacitor). 110 Chapter 7 Troubleshooting guide
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    instructions from multiple programs or just added hardware. Incompatible hardware and driver. Poor connection (storage device, memory). Hardware malfunctioning due to overheating (GPU, processor). Defective hardware (memory, storage device). Troubleshooting Run HP Hardware Diagnostics (6. HP Hardware
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    authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP can start Windows: a. Update BIOS and drivers (4. Update BIOS and drivers on page 85) to support updates for incompatibilities. b. Get all the 7 Troubleshooting guide
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    power, light activity, fan spinning ● HP Logo displays briefly ● Attempt to boot to operating system and freeze/hang at Windows logo ● No response to pressing num lock or caps lock key Possible causes Conflict of instructions from multiple programs or drivers; installing a new hardware or program
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    to install drivers. 4. Run Hardware Diagnostics (6. HP Hardware Diagnostics support. No wake up Symptoms When resuming from a power management state the computer may display: Possible causes Power-saving mode; multiple-display setting. Troubleshooting steps 114 Chapter 7 Troubleshooting guide
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    Verify that front power light (7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 90) is blinking ( (associated with OS Power Management in Power Menu) (4. Update BIOS and drivers on page 85) 3. Verify power management settings in Windows Power Options.
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    even in idle mode Tips and tricks Possible causes Processor is hot or storage device is full. Troubleshooting steps Processor is hot 1. Verify that airflow to the computer is not blocked. 2. Verify that on your PC. See Optimize Windows for better performance. 116 Chapter 7 Troubleshooting guide
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    time and date Symptom Incorrect date and time Troubleshooting steps 1. Update BIOS that may contain a table that assigns an appropriate adapter for a certain configuration. 2. Update the latest HP Hotkey Support software from Drivers website. 3. Verify sufficient power source (where adapter is
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    Cracked screen/image (physical damage) ● Light leakage/bleeding Contact support for assistance. ● Humming noise (due to frequency settings) Contact support for assistance. Cracked screen Cracked image Blurred image Dead pixel 118 Chapter 7 Troubleshooting guide Vertical lines Horizontal lines
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    (Dead Pixel Check is available with the "HP PC Diagnostics 3-in-1 USB Key" tool) Review the video troubleshooting in the Display section below for specific issues and possible solutions. For additional information about display problems, refer to documentation provided by the product manufacturer
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    (OS), graphics driver, and LCD HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support. References See section No video (with power) on page 106 for display information. 120 Chapter 7 Troubleshooting guide
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    Panel > Sound Manager. 1. Perform hard reset (4. Update BIOS and drivers on page 85). 2. Update BIOS and drivers (4. Update BIOS and drivers on page 85) when sound is heard but no video on HDTV. HP Notebook PCs - Troubleshooting HDMI Display and Sound Issues Common issues and possible solutions 121
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    drivers, dock connectors, docking station hardware/ firmware, dock video ports (DP, VGA, etc). Troubleshooting HP ZBook 65/150/200 W Thunderbolt 3 Dock User Guide." Go to http://support.hp.com/, enter your model number, and then click Manuals to follow the installation instructions carefully. You may
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    References Possible causes Dirt and smudge, driver, touch display configuration, power management. Troubleshooting steps Quick check Turn off the 8. Perform HP System Recovery if none of the above actions resolves the issue. HP Notebook PCs - Touch Screen Issues (Windows 10) HP Notebook PCs
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    supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers prior to troubleshooting for authorized service providers/technicians. Troubleshooting guide
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    causes Dust trapped under point stick, loose point stick cap. Troubleshooting steps 1. Inspect any signs of dust, liquid spill that prevent Fn + Backlit key. The sections below are intended for authorized service providers/technicians. 1. Verify if backlight flex cables are in good condition
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    ● Unable to find networks (yellow bang) ● Connection dropouts ● Slow performance HP Support Assistant tool - No network detected in HPSA Possible causes Network source, cable, connection, RJ-45 port, driver, settings. Troubleshooting steps Quick Check: verify the network status lights that supposed
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    module, driver, settings. ● Connection dropouts ● Slow performance HP Support Assistant tool - No network detected in Troubleshooting steps HPSA the problem. Restore BIOS to default. 10. Configure power management advanced settings as necessary. In the example to the left, U-APSD support (
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    networks/service Possible causes Network source, cable, connection, driver, settings. Troubleshooting steps 1. Update to the latest driver and utility. 2. Check with network service provider antenna cable labeled "2" connects to the "Aux" terminal labeled "2". 128 Chapter 7 Troubleshooting guide
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    latest software drivers, port insufficient power, or not compliant. NOTE: USB Type-C uses a different connector entirely Troubleshooting steps 1. latest USB driver or/and USB chipset driver are installed. USB driver could be removed and reinstalled. 5. Make sure USB device is supported, for example
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    driver, malfunctioning card reader. NOTE: Some cards have a read/write security switch on the card. Make sure that switch is set to "write enabled" before attempting to write data to it. Troubleshooting steps on the card or may permanently damage the card reader. 130 Chapter 7 Troubleshooting guide
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    card not recognized, malfunctioning hardware, electronic interference. Troubleshooting steps 1. Remove any device connected to the Audio detected in Windows Device Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool (F2 > Component Tests
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    Thunderbolt (TB) Symptom Thunderbolt device not working Possible causes BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port Certified for Windows, see https://thunderbolttechnology.net/products. 132 Chapter 7 Troubleshooting guide
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    Storage NOTE: ● Back up all critical data prior to drive troubleshooting. ● Prior to contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP PC Hardware Diagnostics (UEFI) tool on the suspected failed drive. ● Diagnose the storage device using BIOS, Diagnostics
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    replaced. 5. If there is no error, reinstall the operating system using HP Restore. 6. Test with a verified working operating system storage device, if available. Note If there is a drive POST error message, see POST Error Messages and User Actions on page 144. 134 Chapter 7 Troubleshooting guide
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    tricks Possible causes Operating system files, storage device is full. Troubleshooting steps 1. Transfer data from the storage device to create more storage device may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure the drive is functional. If all of the
  • HP ZBook 15 | Maintenance and Service Guide - Page 148
    Possible causes BIOS, hard drive firmware, driver, faulty drive, power supply (AC adapter). Troubleshooting steps 1. Update BIOS and hard drive firmware the hard drive replaced. 7. If no error with HP PC Hardware Diagnostics (UEFI), perform disk defragmentation (some hard Troubleshooting guide
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    Note Troubleshooting steps General actions 1. Update BIOS and drivers (4. Update BIOS and drivers on or vent. c. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 86 within limits after thermal condition is serviced. BIOS currently omits fan presence
  • HP ZBook 15 | Maintenance and Service Guide - Page 150
    is intended for authorized service providers/technicians. 1. After disassembling the chassis, inspect components of the interior for excessive wear or damage. 2. If noise issues persist, proceed with process of elimination for battery, AC adapter, or boards. 138 Chapter 7 Troubleshooting guide
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    electrical components. ● Inappropriate configuration. Troubleshooting steps General actions 1. Verify whether Menu. 2. Update BIOS and drivers (4. Update BIOS and drivers on page 85) and reset BIOS tool (available only to authorized service providers/technicians) (HP Thermal Monitor on page 89)
  • HP ZBook 15 | Maintenance and Service Guide - Page 152
    , air flow) Troubleshooting steps 1. Update BIOS and drivers (4. Update BIOS and drivers on page 85) service providers/technicians. 1. Disassemble the unit. 2. Inspect power button on the top cover and on the system board to make sure these buttons move freely. 140 Chapter 7 Troubleshooting guide
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    or similar expansion card to extend its features and services. GPU-Graphics processor unit GTS-General Troubleshooting Step HDD-Hard drive KB-Keyboard LVDS-Low-Voltage Differential Signaling MSG-Maintenance and Service Guide mWS-Mobile Workstations WS-Workstations OS-Operating system PC-Personal
  • HP ZBook 15 | Maintenance and Service Guide - Page 154
    . This problem may be resolved by ensuring that memory modules are correctly inserted and seated. If this error reoccurs, a service event is required to determine the source of the error (memory modules or system board) and take the appropriate corrective action. 142 Chapter 7 Troubleshooting guide
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    in a repeating pattern. Sure Start unable to find valid BIOS Boot Block image This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. A service event is required to identify the source of the error and take appropriate corrective action. NOTE: The
  • HP ZBook 15 | Maintenance and Service Guide - Page 156
    the need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, a service event is required to Contact support for assistance. 200 Attempt to reseat the memory module and then repeat the test. See Overview of How to Troubleshoot Problems When
  • HP ZBook 15 | Maintenance and Service Guide - Page 157
    support for assistance. The storage device may have failed. Contact support for assistance. Indicates a potential problem drivers on page 85 for more information. If reinstalling the BIOS fails, contact support . For information on troubleshooting heat-related issues, see HP Notebook PCs - Fan
  • HP ZBook 15 | Maintenance and Service Guide - Page 158
    Routine Maintenance for Performance Improvement See HP Notebook PCs - Improving the Performance of Your Computer. The following table presents a summary of the suggested an associated symbolic name. In the example, the screen shows bug check 0x79 (MISMATCHED_HAL). 146 Chapter 7 Troubleshooting guide
  • HP ZBook 15 | Maintenance and Service Guide - Page 159
    troubleshooting of Windows bug check codes ● If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP required drivers and system services during supported by Microsoft. Additional information 147
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    Windows Software Development Kit (SDK) 1. Download the SDK from the following link: https://dev.windows.com/en-US/downloads/windows-10-sdk 2. Set up the SDK in the configuration window (Windows 10 shown). 3. Select features to install. 148 Chapter 7 Troubleshooting guide
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    4. Run the SDK as an administrator. 5. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// msdl.microsoft.com/download/symbols. ● Save the workspace. Additional information 149
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    6. Open the crash dump file. 150 Chapter 7 Troubleshooting guide
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    7. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Additional information 151
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    imperfections are common to all display panel types and are not specific to any HP model or product line. All display panel defects should be examined at the highest visible under certain conditions. NOTE: Contact support for assistance if issues are not listed. 152 Chapter 7 Troubleshooting guide
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    can break the internal wires. ● Do not rely on components like the keyboard or service door to push cables down internally. Always position the cables to lay properly by themselves or in the cable guides and chassis areas designed for cable routing. CAUTION: Always release connector latch before
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    on cable to remove. Slide connector into receptacle on same horizontal plane as board and use flat tool to push evenly into receptacle. 154 Chapter 7 Troubleshooting guide
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    Multi-pin horizontal insert connector (LVDS cable to display panel) Insert procedure: 1. Slide connector evenly into receptacle on same horizontal plane as PCB connector. 2. Pull lock bar to insert and push both side connector horizontally to firmly lock. 3. Tape down lock bar over the panel to hold
  • HP ZBook 15 | Maintenance and Service Guide - Page 168
    mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● esc, and then follow the on-screen instructions. 156 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7
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    screen, and then follow the on-screen instructions. - or - Select Main, select HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
  • HP ZBook 15 | Maintenance and Service Guide - Page 170
    , connect, or disconnect any device, cable, or cord. 1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant. 2. Make the selection for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ZBook 15 | Maintenance and Service Guide - Page 171
    . The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. TPM BIOS settings (select products only) 159
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    mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● esc, and then follow the on-screen instructions. 160 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
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    Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save
  • HP ZBook 15 | Maintenance and Service Guide - Page 174
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ZBook 15 | Maintenance and Service Guide - Page 175
    begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets without
  • HP ZBook 15 | Maintenance and Service Guide - Page 176
    . The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 164 Chapter 9 Computer Setup (BIOS), TPM, and
  • HP ZBook 15 | Maintenance and Service Guide - Page 177
    , click the Download link, and then select Run. Download any version of UEFI for a specific product 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 165
  • HP ZBook 15 | Maintenance and Service Guide - Page 178
    categories listed to find your product. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 166 Chapter 10
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    HP Recovery media. This step creates a Windows 7 operating system DVD and a Driver guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. NOTE: HP
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    the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support
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    use Windows Startup Repair to fix problems that might prevent Windows from starting instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support drivers, software, and utilities from
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    media and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 170. 3. If the HP Recovery partition is listed, restart the computer, and then press f11 before the Windows operating system loads. 4. Follow the on-screen instructions. Using Windows
  • HP ZBook 15 | Maintenance and Service Guide - Page 183
    . 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Performing a system
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    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of
  • HP ZBook 15 | Maintenance and Service Guide - Page 185
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the
  • HP ZBook 15 | Maintenance and Service Guide - Page 186
    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
  • HP ZBook 15 | Maintenance and Service Guide - Page 187
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP ZBook 15 | Maintenance and Service Guide - Page 188
    only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 176 Chapter 12 Backup and
  • HP ZBook 15 | Maintenance and Service Guide - Page 189
    13 Specifications Computer specifications Metric U.S. Dimensions Width 38.6 cm 15.2 in Depth 26.4 cm 10.4 in Height (front) % Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
  • HP ZBook 15 | Maintenance and Service Guide - Page 190
    is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 178 Chapter 13 Specifications
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    °F to 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 solid-state drive specifications 179
  • HP ZBook 15 | Maintenance and Service Guide - Page 192
    to 176°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 512-GB* 1 mm 50.8 mm 28.9 mm < 10 g ATA-7 Up to 2150 MB/s Up to 300,000 IOPs Up to 1550 MB
  • HP ZBook 15 | Maintenance and Service Guide - Page 193
    Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the
  • HP ZBook 15 | Maintenance and Service Guide - Page 194
    Drive Tools. d. Under Utilities, select Secure Erase, select the storage device storing the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS. NOTE: If you already completed the steps in Current BIOS steps on
  • HP ZBook 15 | Maintenance and Service Guide - Page 195
    Drive Tools. d. Under Utilities, select Secure Erase, select the storage device storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using
  • HP ZBook 15 | Maintenance and Service Guide - Page 196
    Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the storage device storing the data you want to clear, and then follow the on-screen instructions to continue. 184 Chapter 14 Statement of memory volatility
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    . settings are input using the Computer Setup (BIOS) or a custom utility. A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Nonvolatile memory usage 185
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    or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit
  • HP ZBook 15 | Maintenance and Service Guide - Page 199
    the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup
  • HP ZBook 15 | Maintenance and Service Guide - Page 200
    . The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 188 Chapter 14 Statement of memory volatility
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    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
  • HP ZBook 15 | Maintenance and Service Guide - Page 202
    be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the
  • HP ZBook 15 | Maintenance and Service Guide - Page 203
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP ZBook 15 | Maintenance and Service Guide - Page 204
    160 restoring factory settings 157, 161 connector, power 15 connectors, service considerations 28 D display assembly removal 71 spare part Cable Kit spare part number 21 docking product description 4 drive light 12 Driver Recovery DVD, creating 167 using for restore 170 drives, preventing damage 28
  • HP ZBook 15 | Maintenance and Service Guide - Page 205
    key 11 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 LED board removal 54 spare part number 18 left pointing stick button, identifying 8 legacy support, USB 156, 160 lights battery 12, 15 caps lock 9 drive 12 microphone mute 9 num lock 9 power
  • HP ZBook 15 | Maintenance and Service Guide - Page 206
    power connector, identifying 15 power cord set processor 1 product name 1 security 5 serviceability 6 solid-state drive 2 video HP Recovery Manager 174 media 175 starting 175 supported discs 173 system 174 USB flash drive 175 using HP Recovery media 173 recovery media creating 172 creating using HP
  • HP ZBook 15 | Maintenance and Service Guide - Page 207
    charging (powered) port, identifying 13 USB 3.0 ports 14 USB legacy support 156, 160 USB ports, identifying 14 USB Type-C (Thunderbolt-3-enabled ports , identifying 14 USB-C bracket illustrated 22 V vents, identifying 15 VGA cap, illustrated 23 video, product description 3 volume mute button
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HP ZBook 15 G3 Mobile Workstation
Maintenance and Service Guide