HP ZBook Studio G3 Maintenance and Service Guide
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- HP ZBook Studio G3 | Maintenance and Service Guide - Page 1
HP ZBook Studio G3 Mobile Workstation Maintenance and Service Guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 2
proprietor and used by HP Inc. under license. Intel and Xeon are trademarks of Intel Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved . Product notice This user guide information or to request a full refund of the price of the computer, please contact your seller. This - HP ZBook Studio G3 | Maintenance and Service Guide - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP ZBook Studio G3 | Maintenance and Service Guide - Page 6
vi Safety warning notice - HP ZBook Studio G3 | Maintenance and Service Guide - Page 7
assembly subcomponents ...19 Bracket Kit ...20 Plastics Kit ...21 Miscellaneous parts ...22 4 Removal and replacement procedures preliminary requirements 24 Tools required ...24 Service considerations ...24 Plastic parts ...24 Cables and connectors ...25 Drive handling ...25 Grounding guidelines - HP ZBook Studio G3 | Maintenance and Service Guide - Page 8
service provider parts 40 Component replacement procedures ...40 Thermal module ...40 Fingerprint reader board ...43 LED board ...44 TouchPad ...45 Display cable ...46 System board ...47 I/O support bracket ...50 Speakers ...51 Keyboard ...52 Display assembly ...54 Top cover ...61 7 Troubleshooting - HP ZBook Studio G3 | Maintenance and Service Guide - Page 9
panel LEDs and audible codes 73 POST error messages 74 Power Good (Troubleshooting) lights 75 Resolve the issue ...76 8. Hard reset ...76 9. 13. Replace the system board 79 Verify solution ...80 Helpful Hints ...80 At startup ...80 During operation ...81 Consulting with HP Service ...82 Common - HP ZBook Studio G3 | Maintenance and Service Guide - Page 10
Display ...100 Display anomalies ...100 Symptom ...100 Quick check 101 HP PC Hardware Diagnostics (UEFI) for video test 101 Display assembly diagram DisplayPort/VGA ...103 HDMI ...103 No or bad external video via docking 104 Incorrect or missing color/distorted image 104 Touch screen ...105 I/O - HP ZBook Studio G3 | Maintenance and Service Guide - Page 11
has identified a problem (Manual Recovery Policy Set 126 POST Error Messages and User Actions 126 Routine Maintenance for Performance Improvement 128 Common Blue Screen Error Messages 128 Error message list ...128 Bug check symbolic names 128 Microsoft general troubleshooting of Windows bug - HP ZBook Studio G3 | Maintenance and Service Guide - Page 12
148 11 Backup and recovery in Windows 7 ...150 Creating recovery media and backups ...150 Guidelines ...150 Creating recovery media with HP Recovery Disc Creator 150 Creating recovery media 151 Backing up your information ...151 Performing a system recovery ...152 Using the Windows recovery - HP ZBook Studio G3 | Maintenance and Service Guide - Page 13
15 Recycling ...169 Index ...170 xiii - HP ZBook Studio G3 | Maintenance and Service Guide - Page 14
xiv - HP ZBook Studio G3 | Maintenance and Service Guide - Page 15
1 Product description Category Product Name Processors Chipset Graphics Panel Description HP ZBook Studio G3 Mobile Workstation Model numbers: 15-ap000 - 15ap099 6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA: ● Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz - HP ZBook Studio G3 | Maintenance and Service Guide - Page 16
memory Support for 32-GB of system RAM in the following configurations: DDR4-2133: (for models with Core processors) ● 32-GB total system memory (16-GB×2) ● 16-GB total system memory (16-GB×1 or 8-GB×2) ● 8-GB total system memory (8192-GB×1, 4096-GB×2) ECC DDR4-2133: (for models with Xeon processors - HP ZBook Studio G3 | Maintenance and Service Guide - Page 17
with DTS Studio Sound Integrated HD 720p webcam Support for no Supports next generation SD, SDHC, SDXC ● Multi-Pin AC Port ● Combination mic-in/stereo headphone jack ● RJ-45 (Ethernet) ● USB Type-C Thunderbolt (2) ● USB 3.0 (2) ● USB 3.0 charging ● HDMI Docking support for HP Advanced Docking Station - HP ZBook Studio G3 | Maintenance and Service Guide - Page 18
-W, HP Smart Adapter, slim Battery 4-cell, 64-WHr, 4.21-AHr, Li-ion battery Power cord (localized) 3-wire plug, 1.8 m (with ground pin) Support security required with any Windows 10 Downgrade operating system) ● DRDVD Windows 7 Service Pack 1 (available with any Windows 7 or Windows 10 Downgrade - HP ZBook Studio G3 | Maintenance and Service Guide - Page 19
) 6.x 64bit ● Red Hat® Enterprise Linux (RHEL) 7.x 64bit Web-only support: ● Windows 10 Enterprise ● Windows 7 Enterprise 64-bit, Service Pack 1 ● Windows 8.1 ● Red Hat Enterprise Linux End user replaceable parts: ● AC adapter ● Battery (system) ● Memory modules ● Solid-state drive ● WLAN module 5 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 20
webcam in Windows 7, select Start > All Programs > Communication and Chat > HP WebCam. *The antennas are not visible from the outside of the computer. For or region. To access this guide in Windows 10: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - - HP ZBook Studio G3 | Maintenance and Service Guide - Page 21
in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. Top TouchPad Component (1) (2) TouchPad on/off button TouchPad zone Description Turns the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 22
Lights Component (1) Power light (2) Caps lock light (3) Microphone mute light (4) Num lock light (5) Wireless light (6) Mute light (7) TouchPad light 8 Chapter 2 External component identification Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a - HP ZBook Studio G3 | Maintenance and Service Guide - Page 23
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Wireless button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 24
Component (3) Volume mute button (4) Speakers (2) (5) Fingerprint reader (select products only) Left Description A wireless network must be set up before a wireless connection is possible. Mutes and restores speaker sound. Produce sound. Allows a fingerprint logon to Windows, instead of a - HP ZBook Studio G3 | Maintenance and Service Guide - Page 25
the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. NOTE: When a device is Connects an AC adapter. (6) AC adapter and battery light ● White: The AC adapter is connected. Right 11 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 26
has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. ● Blinking white: The storage device is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the storage device. 12 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 27
Bottom Component (1) Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 28
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 29
3 Illustrated parts catalog Computer major components Computer major components 15 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 30
Top cover 840636-001 TouchPad (includes cable) 840962-001 RTC battery (includes cable and double-sided adhesive) 840953-001 Fingerprint reader board in Hungary 841681-211 For use in Iceland 841681-DD1 For use in India 841681-D61 For use in Israel 841681-BB1 For use in Italy 841681 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 31
(includes processor and replacement thermal material): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Intel Xeon E3-1545M processor Intel Xeon E3-1505M processor Intel Core i7-6820HQ processor and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 32
16 GB 820571-002 ● 8 GB 820570-002 ● 4 GB 820569-002 For use with Xeon processors: ● 16 GB, ECC 835886-002 ● 8 GB, ECC 835887-002 WLAN module: 005 4.2 (non-vPro) Battery, 4-cell, 64-WHr, 4.21-AHr, Li-ion battery 808450-002 Bottom cover 840954-001 Service door 840959-001 18 Chapter - HP ZBook Studio G3 | Maintenance and Service Guide - Page 33
Display assembly subcomponents Item Component Spare part number (1) Display bezel For use only on computer models equipped with a webcam 840935-001 For use only on computer models not equipped with a webcam 840936-001 (2) Display panel 15.6-in, FHD, UWVA, LED display panel 840941-001 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 34
Bracket Kit Item (1) (2) (3) (4) (5) Component Bracket Kit EDP bracket Display panel bracket, left Display panel bracket, right 2nd SSD bracket I/O support bracket 20 Chapter 3 Illustrated parts catalog Spare part number 840966-001 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 35
Plastics Kit Item Component Plastics Kit (1) Fingerprint reader insert (2) Card reader insert Spare part number 840964-001 Plastics Kit 21 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 36
parts Component AC adapter 150-W HP Smart adapter (non-PFC, 4.5-mm) 65-W HP Smart adapter (PFC, 4.5-mm) Power cord (3-pin, black, 1.83 m): Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) India Israel Italy Japan North America - HP ZBook Studio G3 | Maintenance and Service Guide - Page 37
Africa South Korea Switzerland Taiwan Thailand United Kingdom and Singapore HP USB External DVD+RW Drive HP Elite USB-C Docking Station HP Thunderbolt 3 Docking Station HP Thunderbolt 3 power cable HP Professional Slim Top Load Case HP Business Top Load Case Fingerprint reader insert (for use in - HP ZBook Studio G3 | Maintenance and Service Guide - Page 38
removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Torx screwdriver Service considerations The at the points designated in the maintenance instructions. 24 Chapter 4 Removal and replacement procedures preliminary requirements - HP ZBook Studio G3 | Maintenance and Service Guide - Page 39
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile - HP ZBook Studio G3 | Maintenance and Service Guide - Page 40
40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements - HP ZBook Studio G3 | Maintenance and Service Guide - Page 41
a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials - HP ZBook Studio G3 | Maintenance and Service Guide - Page 42
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, level 1,500 V 7,500 V 5,000 V 28 Chapter 4 Removal and replacement procedures preliminary requirements - HP ZBook Studio G3 | Maintenance and Service Guide - Page 43
supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace are on the service tag on the bottom of your computer. See Labels on page 14 for details. This chapter provides removal and replacement procedures for Customer - HP ZBook Studio G3 | Maintenance and Service Guide - Page 44
from the computer. 3. Disconnect all external devices from the computer. Remove the service door: 1. Position the computer upside down. 2. Loosen the four captive Torx Reverse this procedure to install the service door. 30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 45
the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service door (see Service door on page 30). Remove the bottom cover: 1. Loosen the seven captive Torx screws (1) that secure the bottom cover to the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 46
4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible - HP ZBook Studio G3 | Maintenance and Service Guide - Page 47
devices from the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). Remove the solid- by pulling the drive away from the slot at an angle. Component replacement procedures 33 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 48
Reverse this procedure to install the solid-state drive. 34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 49
you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Disconnect the battery (see Battery on - HP ZBook Studio G3 | Maintenance and Service Guide - Page 50
should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 51
Xeon problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > Drivers then follow the on-screen instructions. Before removing a memory service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Disconnect the battery (see Battery - HP ZBook Studio G3 | Maintenance and Service Guide - Page 52
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 53
external devices from the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Disconnect the battery (see Battery on page 32). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach - HP ZBook Studio G3 | Maintenance and Service Guide - Page 54
warranty. Component replacement procedures There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the parts the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Disconnect the battery (see Battery on - HP ZBook Studio G3 | Maintenance and Service Guide - Page 55
the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the thermal module, processor, and system board heat sink sections and that service them. See the following image for thermal pad locations. Component replacement procedures 41 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 56
thermal pads are used on the system board components and the heat sink sections and that service them. See the following image for thermal pad locations. Reverse this procedure to install the thermal module. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 57
the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). Remove the (5). Reverse this procedure to install the fingerprint reader board. Component replacement procedures 43 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 58
the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). Remove the to install the LED board. 44 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 59
from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). Remove the TouchPad: 1. Disconnect the cable from the system - HP ZBook Studio G3 | Maintenance and Service Guide - Page 60
computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Disconnect the battery (see Battery on page 32). Remove install the display cable. 46 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 61
battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Intel Xeon E3-1545M processor Intel Xeon E3-1505M processor Intel Core i7-6820HQ - HP ZBook Studio G3 | Maintenance and Service Guide - Page 62
speaker cable (2) Fingerprint reader cable (3) TouchPad cable (4) LED board cable (5) RTC battery cable (6) Left speaker cable 2. Remove the seven Phillips PM2.5×4.0 screws (1). 3. Remove side of the computer (1). 48 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 63
from the computer, be careful not to damage or break the narrow sections of the board. Reverse this procedure to install the system board. Component replacement procedures 49 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 64
the system board (see System board on page 47). Remove the I/O support bracket: ▲ Lift the I/O support bracket straight up and off the system board. Reverse this procedure to install the I/O support bracket. 50 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 65
the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). 7. Remove Remove the speakers (2). Reverse this procedure to install the speakers. Component replacement procedures 51 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 66
the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). 7. Remove from the computer (1). 52 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 67
4. Remove the keyboard (2). Reverse this procedure to install the keyboard. Component replacement procedures 53 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 68
the computer. 4. Remove the service door (see Service door on page 30). 5. Remove the bottom cover (see Bottom cover on page 31). 6. Remove the battery (see Battery on page 32). 7. the computer as far as possible. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 69
3. Separate the display from the computer (2). 4. If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: a. Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3). Component replacement procedures 55 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 70
is available using the following spare part numbers: 840935-001: Models with a webcam 840936-001: Models without a webcam 5. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. 56 Chapter 6 Removal and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 71
840941-001 (15.6-in, FHD, UWVA, LED display panel) and 840943-001 (15.6-in, UHD, UWVA, LED B display panel). 6. If it is necessary to replace the webcam module or microphone module: NOTE: The webcam module and microphone module are similar in appearance and installed in the same location. The - HP ZBook Studio G3 | Maintenance and Service Guide - Page 72
available using spare part number 840955-001. 7. If it is necessary to replace the thermal board: a. Disconnect the thermal board cable (1) from the board. using spare part number 840956-001. 8. If it is necessary to replace the display hinges: a. Remove the three Torx T8M2.5×4.0 screws (1) that - HP ZBook Studio G3 | Maintenance and Service Guide - Page 73
Kit using spare part number 840966-001. NOTE: The display brackets can only be removed from UHD panels. 10. If it is necessary to replace the wireless antennas: a. Remove the cables from the routing path on the bottom-right corner of the display (1). b. Remove the two Phillips PM2.0×2.0 screws - HP ZBook Studio G3 | Maintenance and Service Guide - Page 74
The antennas are available using spare part number 840940-001. 11. If it is necessary to replace the display cable: a. Remove the display cable and webcam cable from the routing path along the the display assembly. 60 Chapter 6 Removal and replacement procedures for authorized service provider parts - HP ZBook Studio G3 | Maintenance and Service Guide - Page 75
Top cover Description Top cover The top cover spare remains after removing all other spare parts. Spare part number 840636-001 Component replacement procedures 61 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 76
"Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in the chapter titled "Removal and replacement procedures for authorized service provider only parts" can damage the computer or void the computer warranty. 62 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 77
overview.html HP Support Center Provides important support, such as warranty, support cases, drivers, Customer Advisories, Customer and Security Bulletins, and Product Change Notices. http://h20565.www2.hp.com/portal/site/ hpsc HP Troubleshooting Support page Provides troubleshooting information - HP ZBook Studio G3 | Maintenance and Service Guide - Page 78
), blue screen, video distorted, driver conflict, slow performance, display issue (dead pixel), I/O issue (no speaker sound), wireless/audio unavailable, noise. See Analyze the issue on page 67 table below for detailed troubleshooting information). Failure classification Failure classification - HP ZBook Studio G3 | Maintenance and Service Guide - Page 79
a blue screen can be caused by a driver conflict in Performance (4), but it can also Battery not recognized, not charging on page 90 on page 86 4. BIOS password on page 91 5. Battery HP Smart Adapter warning message on page 99 9. Incorrect time and date on page 99 General troubleshooting steps 65 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 80
on page 103 6. Network connectivity 7. No or bad external video via docking on page 104 wireless (WLAN) on page 109 7. USB on page Noise (sound) on page 120 3. Fan runs constantly on page 121 4. HP Thermal Monitor on page 71 5. Stuck power button on page 122 b,c,d similar 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 81
installation instructions that accompany the download. Remotely deploying BIOS and drivers Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to identify and download all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download - HP ZBook Studio G3 | Maintenance and Service Guide - Page 82
BIOS-based version. In addition, for HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Diagnostics 3-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook computers. The tool runs - HP ZBook Studio G3 | Maintenance and Service Guide - Page 83
you want to run, and then follow the on-screen instructions. Screen shot appearance may vary. NOTE: Users should support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled "Using HP PC Hardware Diagnostics (UEFI)." General troubleshooting - HP ZBook Studio G3 | Maintenance and Service Guide - Page 84
HP Support Assistant (HPSA) HP Support Assistant (HPSA) helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, and a variety of assistance options. HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually - HP ZBook Studio G3 | Maintenance and Service Guide - Page 85
, see the HP BIOS Configuration Utility (BCU) User guide. NOTE: HP recommends that you HP encourages you to review the report before sending it to support. The report may assist you with diagnostics and solutions to problems you encounter. HP Thermal Monitor NOTE: Available only to authorized service - HP ZBook Studio G3 | Maintenance and Service Guide - Page 86
Off: The battery is fully charged. Blinking white: The storage device is being accessed. Amber: HP 3D DriveGuard has temporarily parked the storage device. White: The computer is connected to external power. Off: The computer is not connected to external power. 72 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 87
3 short white blinks to communicate the processor is not detected. CAP/NUM Blink = 2 indicates CAP/NUM will blink 2 cycles, each cycle has one 2.3 sequence. General troubleshooting steps 73 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 88
system. 5.2 The embedded controller cannot find CAP/NUM Blink Contact service for system board replacement. valid firmware = 7 (2 BB failure) Battery LED Blinking = 1 Hz (3 B failure) 5.3 The embedded to reseat the memory module and then repeat the test. 74 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 89
Contact support if third-party wireless adapters are installed in the computer. Fan Fan not operating correctly 90B The system fan may be malfunctioning. Replace the fan. Power Good (Troubleshooting) lights HP has added troubleshooting power lights to ZBook G3 Mobile Workstations (Studio, ZBook - HP ZBook Studio G3 | Maintenance and Service Guide - Page 90
You should start and test the computer by itself, and if the problem is not resolved, reconnect one peripheral device at a time. To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP. 76 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 91
, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. 10. Reseat cables and connections NOTE: Before disassembling the computer to reseat cables and connections, always disconnect power and remove the battery or disconnect a non removable battery. Many problems are caused by improper - HP ZBook Studio G3 | Maintenance and Service Guide - Page 92
replacement procedures for Customer Self-Repair parts" chapter for details). Examples of reseating hardware include: ● Reseating the battery into the battery bay can resolve no-battery Replacing a docking station, remove by authorized service providers only. HP will not used to troubleshoot power-on - HP ZBook Studio G3 | Maintenance and Service Guide - Page 93
replaced only by authorized service providers. This should not be considered an initial step taken to resolve an issue. Review and perform all steps discussed previously before replacing the system board. 4. Update BIOS and drivers on page 67, 7. Status lights, blinking light codes, troubleshooting - HP ZBook Studio G3 | Maintenance and Service Guide - Page 94
factory-installed operating system, go to http://www.hp.com/go/quickspecs and verify that it is supported on your system. 1. Be sure that the computer is plugged into a working AC outlet. 2. Be sure that power is connected to the docking station if a dock is used. 80 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 95
will help diagnose the problem. 3. Check all cables for loose or incorrect connections (external devices, power cords, dock, etc.). 4. After that the latest version of BIOS, drivers, and software are installed. A new release might support new features or fix the problem. 11. Press the caps lock and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 96
, AC adapter, faulty battery). Bad connection to the computer (bad power button, power connector). Defective parts (memory, storage device, graphics) or failed system board. Troubleshooting steps Perform quick check Remove all external devices, including docking station. Verify external power source - HP ZBook Studio G3 | Maintenance and Service Guide - Page 97
light codes, troubleshooting lights, and POST error messages on page 72). Rear power light indicates external power to the computer is good. NOTE: Refer to battery replacement section for removing/replacing the battery Verify battery condition/status 1. Check battery condition (overall result - HP ZBook Studio G3 | Maintenance and Service Guide - Page 98
, after the service door and RTC 3V battery are removed, no need to press power button from top side. In essential hardware configuration, mWS G1 and G2 may require discrete GPU to boot. However, mWS G3 can boot with integrated graphics. See Overview of How to Troubleshoot Problems When a Computer - HP ZBook Studio G3 | Maintenance and Service Guide - Page 99
Possible causes AC adapter and others (i.e., external power source) Troubleshooting steps Quick check 1. Verify external power source (2. Examine the environment on page 66). 2. Remove all external devices, including docking station. 3. Perform a hard reset for the computer (8. Hard reset on - HP ZBook Studio G3 | Maintenance and Service Guide - Page 100
life and 3-year warranty). Battery may have premature capacity loss within its cycle life or warranty. 3. If issue remains, test with a verified working battery and verify battery status lights and battery conditions. 4. If issue remains, replace system board. 86 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 101
too fast 5. Verify the new replacement. See the computer user guide for instructions regarding battery maintenance and increasing battery life. ● Reference: HP Notebook Mobile Workstations - Improving Battery Performance (Windows 10, 8, 7, Vista) ● Reference video: Testing and Calibrating - HP ZBook Studio G3 | Maintenance and Service Guide - Page 102
. ● Hard drive light blinking and hard drive noise Troubleshooting steps Quick check 1. Verify that system light activity is OK. 2. Remove all external devices, including docking station. Recently added hardware and/or applications may cause graphics driver conflict and result in loss of video - HP ZBook Studio G3 | Maintenance and Service Guide - Page 103
. The sections below are intended for authorized service providers/technicians. 1. Verify Power Good lights problem with basic functionality of a critical component (processor, BIOS, graphics cards, memory, etc.) due to loose connection, defective parts, or recently added parts. Troubleshooting - HP ZBook Studio G3 | Maintenance and Service Guide - Page 104
error messages indicate a problem. There may be a problem with the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or incompatible hardware. Can usually be resolved by installing updated firmware for the component. Troubleshooting steps 1. See 7. Status - HP ZBook Studio G3 | Maintenance and Service Guide - Page 105
Troubleshooting steps 1. Review HP service to reset the password. This process requires a unique UUID. Reference HP F10 Setup Overview HP support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. Performance (OS) NOTE: Most software problems - HP ZBook Studio G3 | Maintenance and Service Guide - Page 106
short. Troubleshooting steps 1. Update BIOS and drivers. (4. Update BIOS and drivers on page replace with new compound and pads. 2. Verify thermal solution: ○ Use Thermal Monitor tool (available only to authorized service providers/ technicians) to perform stress test (processor and GPU) (6. HP - HP ZBook Studio G3 | Maintenance and Service Guide - Page 107
changes: conflict of instructions from multiple programs or just added hardware. Incompatible hardware and driver. Poor connection (storage device, memory). Hardware malfunctioning due to overheating (GPU, processor). Defective hardware (memory, storage device). Troubleshooting steps There are many - HP ZBook Studio G3 | Maintenance and Service Guide - Page 108
authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See "HP Thermal Monitor" in 6. HP can start Windows: a. Update BIOS and drivers (4. Update BIOS and drivers on page 67) to support updates for incompatibilities. b. Get all the 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 109
power, light activity, fan spinning ● HP Logo displays briefly ● Attempt to boot to operating system and freeze/hang at Windows logo ● No response to pressing num lock or caps lock key Possible causes Conflict of instructions from multiple programs or drivers; installing a new hardware or program - HP ZBook Studio G3 | Maintenance and Service Guide - Page 110
to previous version may be necessary. b. Go to safe mode to install drivers. 4. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 68) to isolate hardware issue. 5. working computer in original factory configuration. 4. Consult with support. 96 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 111
troubleshooting lights, and POST error messages on page 72) is blinking (indicating Sleep state). Press power button to exit Sleep. 2. Reset BIOS to default (associated with OS Power Management in Power Menu) (4. Update BIOS and drivers If you are using a docking station, set your notebook display - HP ZBook Studio G3 | Maintenance and Service Guide - Page 112
has stopped responding to commands. Troubleshooting steps 1. If possible, Processor is hot or storage device is full. Troubleshooting steps Processor is hot 1. Verify that airflow page 117. See Improving System Performance (see Routine Maintenance for Performance Improvement on page 128). See Tips to - HP ZBook Studio G3 | Maintenance and Service Guide - Page 113
time and date Symptom Incorrect date and time Troubleshooting steps 1. Update BIOS that may contain a table that assigns an appropriate adapter for a certain configuration. 2. Update the latest HP Hotkey Support software from Drivers website. 3. Verify sufficient power source (where adapter is - HP ZBook Studio G3 | Maintenance and Service Guide - Page 114
and utilize the HP PC Hardware Diagnostics (UEFI) tool before any replacement. Symptom Common display support for assistance. ● Humming noise (due to frequency settings) Contact support for assistance. Cracked screen Cracked image Blurred image Dead pixel 100 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 115
(Dead Pixel Check is available with the "HP PC Diagnostics 3-in-1 USB Key" tool) Review the video troubleshooting in the Display section below for specific issues and possible solutions. For additional information about display problems, refer to documentation provided by the product manufacturer - HP ZBook Studio G3 | Maintenance and Service Guide - Page 116
(OS), graphics driver, and LCD HP port. Press the power button and close the computer lid to force video output to external video. If there is still no video, contact support. References See section No video (with power) on page 88 for display information. 102 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 117
Panel > Sound Manager. 1. Perform hard reset (4. Update BIOS and drivers on page 67). 2. Update BIOS and drivers (4. Update BIOS and drivers on page 67) when sound is heard but no video on HDTV. HP Notebook PCs - Troubleshooting HDMI Display and Sound Issues Common issues and possible solutions 103 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 118
confirmed working notebook before having the dock replaced. See the technical white paper titled "Multiple displays on HP ZBook Mobile Workstations" from HP platform support website. Go to http://support.hp.com/, enter your model number, and then click Manuals > Technical white papers. Incorrect or - HP ZBook Studio G3 | Maintenance and Service Guide - Page 119
References Possible causes Dirt and smudge, driver, touch display configuration, power management. Troubleshooting steps Quick check Turn off the 8. Perform HP System Recovery if none of the above actions resolves the issue. HP Notebook PCs - Touch Screen Issues (Windows 10) HP Notebook PCs - HP ZBook Studio G3 | Maintenance and Service Guide - Page 120
sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers prior to troubleshooting (i.e., USB devices, Thunderbolt devices - HP ZBook Studio G3 | Maintenance and Service Guide - Page 121
causes Dust trapped under point stick, loose point stick cap. Troubleshooting steps 1. Inspect any signs of dust, liquid spill that prevent Fn + Backlit key. The sections below are intended for authorized service providers/technicians. 1. Verify if backlight flex cables are in good condition - HP ZBook Studio G3 | Maintenance and Service Guide - Page 122
5. Connect a verified working RJ-45 cable directly to the computer to isolate other related issues (e.g., router, switch, docking station). 6. Verify Ethernet port lights (RJ-45): - Green (left): network is connected. - Amber (right): network is showing activity. 108 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 123
(WLAN) 7. Test with HP Support Assistant in Windows. 8. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. 9. Examine Ethernet ports on the computer, docking station, and wall for damage, dust, obstructions. 10. Update drivers: Verify that Ethernet - HP ZBook Studio G3 | Maintenance and Service Guide - Page 124
service replacement section drivers, port insufficient power, or not compliant. NOTE: USB Type-C uses a different connector entirely Troubleshooting driver or/and USB chipset driver are installed. USB driver could be removed and reinstalled. 5. Make sure USB device is supported Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 125
Common issues and possible solutions 111 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 126
the contacts with a lint-free cloth and small amounts of isopropyl alcohol. Replace the memory card if necessary. 4. Reinstall and update the drivers for the card reader. 5. Make sure the smart card reader is compliant or may permanently damage the card reader. 112 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 127
malfunctioning hardware, electronic interference. Troubleshooting steps 1. Remove any Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool ( Test with a verified working audio board. 4. Replace audio board and verify the change. 1. Verify - HP ZBook Studio G3 | Maintenance and Service Guide - Page 128
Thunderbolt (TB) Symptom Thunderbolt device not working Possible causes BIOS, drivers, and user settings. Troubleshooting steps 1. Update to the latest BIOS and choose appropriate TB Port Certified for Windows, see https://thunderbolttechnology.net/products. 114 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 129
and contact support for instructions on how to order a replacement storage device. ● If all of the tests pass, the storage device is not damaged. As a rule, HP will not replace a storage device under warranty that does not fail the HP Hard Drive Self-Test. ● If there is no physical problem with the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 130
replaced. 5. If there is no error, reinstall the operating system using HP Restore. 6. Test with a verified working operating system storage device, if available. Note If there is a hard drive POST error message, see POST Error Messages and User Actions on page 126. 116 Chapter 7 Troubleshooting - HP ZBook Studio G3 | Maintenance and Service Guide - Page 131
HP Hardware Diagnostics tool to test. If failed, record failure code and have the storage device replaced. 5. If no error with HP storage device is full. Troubleshooting steps 1. Transfer data from Improving System Performance. Also see Routine Maintenance for Performance Improvement on page 128). - HP ZBook Studio G3 | Maintenance and Service Guide - Page 132
firmware, driver, faulty drive, power supply (AC adapter). Troubleshooting steps 1. HP PC Hardware Diagnostics (UEFI). If failed, record failure code and have the hard drive replaced. 7. If no error with HP Maintenance for Performance Improvement on page 128). 118 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 133
Troubleshooting steps General actions 1. Update BIOS and drivers (4. Update BIOS and drivers Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and replace properly with new pads. 2. Verify thermal solution ▲ Use Thermal Monitor tool (available only to authorized service - HP ZBook Studio G3 | Maintenance and Service Guide - Page 134
is intended for authorized service providers/technicians. 1. After disassembling the chassis, inspect components of the interior for excessive wear or damage. 2. If noise issues persist, proceed with process of elimination for battery, AC adapter, or boards. 120 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 135
components. ● Inappropriate configuration. Troubleshooting steps General actions 1. Verify . 2. Update BIOS and drivers (4. Update BIOS and drivers on page 67) and Replace the fan. 2. Verify thermal solution Use Thermal Monitor tool (available only to authorized service providers/technicians) (HP - HP ZBook Studio G3 | Maintenance and Service Guide - Page 136
76). 2. Perform a soft reset if system can turn on. The sections below are intended for authorized service providers/technicians. 1. Disassemble the unit. 2. Inspect power button on the top cover and on the system board to make sure these buttons moves freely. 122 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 137
or similar expansion card to extend its features and services. GPU-Graphics processor unit GTS-General Troubleshooting Step HDD-Hard drive KB-Keyboard LVDS-Low-Voltage Differential Signaling MSG-Maintenance and Service Guide mWS-Mobile Workstations WS-Workstations OS-Operating system PC-Personal - HP ZBook Studio G3 | Maintenance and Service Guide - Page 138
. This problem may be resolved by ensuring that memory modules are correctly inserted and seated. If this error reoccurs, a service event is required to determine the source of the error (memory modules or system board) and take the appropriate corrective action. 124 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 139
in a repeating pattern. Sure Start unable to find valid BIOS Boot Block image This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. A service event is required to identify the source of the error and take appropriate corrective action. NOTE: The - HP ZBook Studio G3 | Maintenance and Service Guide - Page 140
the need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, a service event is required to Contact support for assistance. 200 Attempt to reseat the memory module and then repeat the test. See Overview of How to Troubleshoot Problems When - HP ZBook Studio G3 | Maintenance and Service Guide - Page 141
in Self Test for more information. Indicates a potential problem with the storage device. Run the drive test. Battery for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Reseat the wireless LAN adapter module, if your notebook supports - HP ZBook Studio G3 | Maintenance and Service Guide - Page 142
Improvement See HP Notebook PCs - Improving the Performance of Your Computer. The following table presents a summary of the suggested times for performing the routine maintenance tasks described in example, the screen shows bug check 0x79 (MISMATCHED_HAL). 128 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 143
troubleshooting of Windows bug check codes ● If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP required drivers and system services during supported by Microsoft. Additional information 129 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 144
Windows Software Development Kit (SDK) 1. Download the SDK from the following link: https://msdn.microsoft.com/en-us/windows/desktop/bg162891.aspx 2. Set up the SDK in the configuration window (Windows 10 shown). 3. Select features to install. 130 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 145
4. Run the SDK as an administrator. 5. Set the symbol path. Select File > Symbol File Path. ● In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// msdl.microsoft.com/download/symbols. ● Save the workspace. Additional information 131 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 146
6. Open the crash dump file. 132 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 147
7. Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Additional information 133 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 148
imperfections are common to all display panel types and are not specific to any HP model or product line. All display panel defects should be examined at the highest visible under certain conditions. NOTE: Contact support for assistance if issues are not listed. 134 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 149
being removed or replaced. ● Keep cables away from direct contact with major heat sources, such as the heat sink. (Some air flow guides have a cable guide that lets you or service door to push cables down internally. Always position the cables to lay properly by themselves or in the cable guides and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 150
on cable to remove. Slide connector into receptacle on same horizontal plane as board and use flat tool to push evenly into receptacle. 136 Chapter 7 Troubleshooting guide - HP ZBook Studio G3 | Maintenance and Service Guide - Page 151
Multi-pin horizontal insert connector (LVDS cable to display panel) Insert procedure: 1. Slide connector evenly into receptacle on same horizontal plane as PCB connector. 2. Pull lock bar to insert and push both side connector horizontally to firmly lock. 3. Tape down lock bar over the panel to hold - HP ZBook Studio G3 | Maintenance and Service Guide - Page 152
mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● esc, and then follow the on-screen instructions. 138 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 153
Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save - HP ZBook Studio G3 | Maintenance and Service Guide - Page 154
not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord - HP ZBook Studio G3 | Maintenance and Service Guide - Page 155
begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. ● Tablets without - HP ZBook Studio G3 | Maintenance and Service Guide - Page 156
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 142 Chapter 8 Computer Setup (BIOS), TPM, and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 157
USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: ▲ Start keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. ● Tablets without instructions. Using Computer Setup 143 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 158
changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then press enter. ● To save your the factory settings. 144 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 159
not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power on the computer by unplugging the power cord - HP ZBook Studio G3 | Maintenance and Service Guide - Page 160
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, Security, and then follow the on-screen instructions. 146 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 161
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select products only) 147 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 162
system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on - HP ZBook Studio G3 | Maintenance and Service Guide - Page 163
the categories listed to find your product. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading - HP ZBook Studio G3 | Maintenance and Service Guide - Page 164
the original operating system in cases where the storage device is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc Creator on page 150. 2. Use Windows Backup and Recovery tools to perform the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 165
the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support - HP ZBook Studio G3 | Maintenance and Service Guide - Page 166
Startup Repair to fix problems that might prevent Windows Support. To access Help and Support, select Start > Help and Support. To recover information you previously backed up: 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions drivers, software, and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 167
operating system DVD and the Driver Recovery media. For additional instructions. Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp - HP ZBook Studio G3 | Maintenance and Service Guide - Page 168
Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. 154 Chapter 11 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 169
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP ZBook Studio G3 | Maintenance and Service Guide - Page 170
settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the storage device. information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure - HP ZBook Studio G3 | Maintenance and Service Guide - Page 171
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP ZBook Studio G3 | Maintenance and Service Guide - Page 172
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ZBook Studio G3 | Maintenance and Service Guide - Page 173
dock before beginning these steps. 1. Insert the HP Recovery support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions - HP ZBook Studio G3 | Maintenance and Service Guide - Page 174
6.45 lb Weight (computer equipped with Intel Dual Core processor one memory module, 128-GB solid-state drive, WLAN module, fingerprint reader, and 8-cell battery) 2.16 kg 4.76 lb Input power Operating voltage and current 19.5 V dc @ 6.15 A - 120 W, Slim Smart AC Adapter (select models only) 19 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 175
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP ZBook Studio G3 | Maintenance and Service Guide - Page 176
or tap F1 to accept or F2 to reject. l. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following: ● Remove and retain the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS - HP ZBook Studio G3 | Maintenance and Service Guide - Page 177
press or tap F1 to accept or F2 to reject. i. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following: ● Remove and retain storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by - HP ZBook Studio G3 | Maintenance and Service Guide - Page 178
Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the storage device storing the data you want to clear, and then follow the on-screen instructions to continue. 164 Chapter 14 Statement of memory volatility - HP ZBook Studio G3 | Maintenance and Service Guide - Page 179
that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 168. Yes Stores system RTC battery backed- and is available on the HP website; go to http://www.hp.com/ support, and select your country. Select Drivers & Nonvolatile memory usage 165 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 180
or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit - HP ZBook Studio G3 | Maintenance and Service Guide - Page 181
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What OS). It is a replacement for the older BIOS architecture, but supports much of the legacy firmware management and recovery software. HP has provided options in Computer Setup - HP ZBook Studio G3 | Maintenance and Service Guide - Page 182
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. 168 Chapter 14 Statement of memory volatility - HP ZBook Studio G3 | Maintenance and Service Guide - Page 183
in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www - HP ZBook Studio G3 | Maintenance and Service Guide - Page 184
155 creating 151 recovering 152 battery removal 32 spare part numbers 18, 32 battery light 12 BIOS determining version number 20 buttons power 9 C cables, service considerations 25 caps lock light, identifying 8 bracket illustrated 20 docking product description 3 drive light 12 Driver Recovery DVD, - HP ZBook Studio G3 | Maintenance and Service Guide - Page 185
numbers 3 16, 52 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 LED board removal 44 spare part number 17, 44 legacy support, USB 138, 143 lights AC adapter and battery 11 battery 12 caps lock 8 drive 12 microphone mute 8 num lock 8 power 8, 12 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 186
label 14 wireless certification labels 14 removal/replacement procedures 29, 40 removing personal data from volatile system memory 161 restoring the storage device 153 RJ-45 (network) jack, identifying 10 RJ-45 (network) lights, identifying 10 RTC battery removal 39 spare part number 16, 39 - HP ZBook Studio G3 | Maintenance and Service Guide - Page 187
WLAN device 14 WLAN label 14 WLAN module removal 35 spare part numbers workstation guidelines 18, 35 27 Index 173
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HP ZBook Studio G3 Mobile Workstation
Maintenance and Service Guide