HP dx2200 Troubleshooting Guide
HP dx2200 - Microtower PC Manual
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- HP dx2200 | Troubleshooting Guide - Page 1
Troubleshooting Guide HP Compaq dx2200 Microtower Business PC Document Part Number: 413757-001 January 2006 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - HP dx2200 | Troubleshooting Guide - Page 2
in bodily harm or loss of life. Ä CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Troubleshooting Guide HP Compaq dx2200 Microtower Business PC First Edition (January 2006) Document Part Number: 413757-001 - HP dx2200 | Troubleshooting Guide - Page 3
Before You Call for Technical Support 1 Helpful Hints 3 Solving General Problems 5 Solving Hardware Installation Problems 9 Interpreting Diagnostic Lights 10 Restoring the Software 14 Contacting Customer Support 14 Downloading HP Insight Diagnostics 14 Troubleshooting Guide www.hp.com iii - HP dx2200 | Troubleshooting Guide - Page 4
the problem. Refer to "Interpreting Diagnostic Lights" to interpret the codes. ■ If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change out the monitor with a monitor that you know is functioning properly. Troubleshooting Guide www.hp - HP dx2200 | Troubleshooting Guide - Page 5
service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. 2 www.hp.com Troubleshooting Guide - HP dx2200 | Troubleshooting Guide - Page 6
data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further - HP dx2200 | Troubleshooting Guide - Page 7
is set in Computer Setup. If it does not restart, press the power button to start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" for instructions. ■ Be sure that all the needed device drivers - HP dx2200 | Troubleshooting Guide - Page 8
and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Cause Solution Computer will not turn on. Cables to the external power source are unplugged. Ensure that cables connecting the - HP dx2200 | Troubleshooting Guide - Page 9
the Date and Time Properties in the Control Panel. (Computer Setup can also be used to update the RTC date and time.) If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery. Cursor will not move using - HP dx2200 | Troubleshooting Guide - Page 10
how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Blank screen (no from the not correct. monitor to the computer and to the electrical outlet. Troubleshooting Guide www.hp.com 7 - HP dx2200 | Troubleshooting Guide - Page 11
with the cable connection. Bad monitor. Try a different monitor. Power LED is flashing and computer will not start. Internal error has occurred Refer to "Interpreting Diagnostic and the computer is Lights" to interpret the error code. flashing a code. 8 www.hp.com Troubleshooting Guide - HP dx2200 | Troubleshooting Guide - Page 12
devices. Use Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. Troubleshooting Guide www.hp.com 9 - HP dx2200 | Troubleshooting Guide - Page 13
of the computer and refer to the following table to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be performed. ✎ Replace the system board or power supply only as the last resort. 10 www.hp.com Troubleshooting Guide - HP dx2200 | Troubleshooting Guide - Page 14
the fan assembly is properly attached. 5. Contact an authorized reseller or service provider. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Troubleshooting Guide www.hp - HP dx2200 | Troubleshooting Guide - Page 15
card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. 12 www.hp.com Troubleshooting Guide - HP dx2200 | Troubleshooting Guide - Page 16
selector (some models), located on the rear of the power supply, is set to the appropriate voltage. 2. Replace the system board. OR Press and hold the expansion cards one at a time until the 5 V_aux light on the system board turns on. 7. Replace the power supply. Troubleshooting Guide www.hp.com - HP dx2200 | Troubleshooting Guide - Page 17
computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. ✎ Refer to the number listed in the warranty or in the Support Telephone Numbers guide on the Documentation CD for technical assistance. Downloading HP - HP dx2200 | Troubleshooting Guide - Page 18
4. Select your specific computer model 5. Select your OS. 6. Click the Diagnostic link. 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. ✎ The download includes instructions on how to create the bootable CD. Troubleshooting Guide www.hp.com 15
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Troubleshooting Guide
HP Compaq dx2200 Microtower Business
PC
Document Part Number: 413757-001
January 2006
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.