HP dx2310 Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic
HP dx2310 - Microtower PC Manual
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- HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 1
Troubleshooting Guide HP Compaq Business Desktops dx2310/dx2318 Microtowers Models Document Part Number: 480673-001 February 2008 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP of information. Troubleshooting Guide HP Compaq Business Desktops dx2310/dx2318 Microtowers Models First - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 3
Information in HP Insight Diagnostics 1-6 Downloading the Latest Version of HP Insight Diagnostics 1-7 2 Troubleshooting Safety and Comfort 2-1 Before You Call for Technical Support 2-1 Helpful Hints 2-3 Solving General Problems 2-5 Solving Hardware Installation Problems 2-9 Interpreting - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 4
on a diskette or USB HP Drive Key. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and call to the Customer Support Center. ✎ Third party devices may not be detected by HP Insight Diagnostics. Troubleshooting Guide www.hp.com 1-1 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 5
drive. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics specific keyboard. 6. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. Troubleshooting Guide www.hp - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 6
information about storage media connected to the computer. This list includes all fixed disks, diskette drives, and optical drives. System-Shows information about the system board, processor, chassis, and BIOS, plus internal speaker and PCI bus information. Troubleshooting Guide www.hp.com 1-3 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 7
intervention. ■ Custom Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run 4. Select the device to be tested from the drop-down list. Troubleshooting Guide www.hp.com 1-4 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 8
Status Tab Computer Diagnostic Features 5. Choose how you want the test to be executed, either Number of Loops or Total Test Time. ■ The tests that are running ■ The overall elapsed time ■ The individual elapsed test times ■ The condition status of each test Troubleshooting Guide www.hp.com 1-5 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 9
Computer Diagnostic Features Log Tab The Log tab contains two logs, a Test device used to save it. ✎ To exit HP Insight Diagnostics, click Exit in the upper right corner of the screen then remove the Documentation and Diagnostics CD from the optical drive. Troubleshooting Guide www.hp.com 1-6 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 10
dx2100) in the text box and press the Enter key. 5. Select your specific computer model 6. Select your OS. 7. Click the Diagnostic link. 8. Locate HP Insight Diagnostics and click Download. ✎ The download includes instructions on how to create the bootable CD. Troubleshooting Guide www.hp.com 1-7 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 11
Safety & Comfort Guide on the Documentation and Diagnostics CD and available at www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. Before You Call for Technical Support If you are having problems with the computer, try the appropriate - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 12
your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. Troubleshooting Guide www.hp.com - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 13
erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 14
restart, press the power button to start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 15
and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Cause Solution Computer will not turn on. Cables to the external power source are unplugged. Ensure that cables connecting the - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 16
the Date and Time Properties in the Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery. Cursor will - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 17
Troubleshooting Problem Cause Solution Poor performance is Hard drive is full. experienced (continued). Transfer data from cable connections are Check the cable connection from the not correct. monitor to the computer and to the electrical outlet. Troubleshooting Guide www.hp.com 2-7 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 18
resolution chosen. resolution chosen. The VGA/BNC selector switch on the monitor computer will not start. Initernal error has occurred Refer to "Interpreting Diagnostic Lights and the computer is and Audible Codes" to interpret the flashing a code. error code. Troubleshooting Guide www.hp - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 19
Troubleshooting Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/Professional will automatically recognize the device and configure - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 20
panel of the computer and refer to the following table to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be performed. ✎ Replace the system board or power supply only as the last resort. Troubleshooting Guide www.hp - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 21
Troubleshooting Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Recommended Action Green Power LED On. None None Green Power LED flashes None every two seconds. Not support the computer air service BIOS image. 2. Replace the system board. Troubleshooting Guide www.hp.com 2-11 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 22
Troubleshooting Diagnostic Front Panel LEDs and Audible to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. Troubleshooting Guide www.hp.com 2-12 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 23
. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎ In the event that you lose power during the initial operating system installation process, use the Restore Plus! CD to install the operating system. Troubleshooting Guide www.hp.com 2-13 - HP dx2310 | Troubleshooting Guide: HP Compaq Business Desktops dx2310/dx2318 Mic - Page 24
Troubleshooting Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit www.hp.com. ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and
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Troubleshooting Guide
HP Compaq Business Desktops
dx2310/dx2318 Microtowers Models
Document Part Number: 480673-001
February 2008
This guide provides helpful hints and solutions for troubleshooting
the above products as well as scenarios for possible hardware and
software problems.