HP m9510f Troubleshooting
HP m9510f - Pavilion - Elite Manual
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UPC - 884420537359
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HP m9510f manual content summary:
- HP m9510f | Troubleshooting - Page 1
Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 2
The only warranties for Hewlett-Packard products and services are set forth in the express statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained - HP m9510f | Troubleshooting - Page 3
monitor 4 Cleaning the keyboard and mouse 4 Troubleshooting Computer Problems 5 Audio ...5 CD and DVD Drives 7 Video...9 Display (Monitor)...9 Hard Disk Drive...10 Hardware Installation 11 Internet Access ...13 Keyboard and Mouse 15 Power ...18 Performance ...19 Bluetooth Wireless Devices 20 - HP m9510f | Troubleshooting - Page 4
iv Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 5
data to an external hard disk drive. The following procedure is just one way to back up data; refer to Help and Support for more information. 1 Click the Windows Vista start button™ , All Programs, and then click CyberLink DVD Suite. The CyberLink registration window opens. Register now or later - HP m9510f | Troubleshooting - Page 6
window opens. 3 Select the program you want to remove, and then click Uninstall. 4 Follow the onscreen instructions. NOTE: Some programs have their own uninstall features. If you cannot uninstall a program from the Control Panel, refer to the program documentation or online Help. Using Windows - HP m9510f | Troubleshooting - Page 7
restart and check the hard disk drive for errors. Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Windows Vista operating system preinstalled may appear to be smaller than what is stated in the product specifications, in the documentation - HP m9510f | Troubleshooting - Page 8
computer and monitor 1 Unplug the computer from its power source. 2 Unplug the monitor from its power source. 3 Use a clean, dry cloth to dust the computer rollerball mouse, clean the ball and rollers inside: 1 Turn the mouse upside down. 2 Rotate the ball-cover Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 9
the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Bluetooth Wireless Devices Miscellaneous For more information about monitor problems, or for problems related specifically to your printer - HP m9510f | Troubleshooting - Page 10
(continued) Symptom Possible solution Codec error messages appear when certain audio files are played. Open the file in Windows Media Player. Ensure Windows Media Player is configured to automatically download codecs. If the correct codec is available, the file will play. Note that you must - HP m9510f | Troubleshooting - Page 11
information about restoring and updating drivers, see "Updating Drivers" on page 22. I cannot remove a CD or DVD. Turn on your computer, and press the Eject button nearest the drive to open the tray. If you suspect a problem with the Eject button itself: 1 Click the Windows Vista start button, and - HP m9510f | Troubleshooting - Page 12
a DVD movie on a DVD player. Your DVD player cannot play video files that were recorded onto the DVD as data files. To play a movie properly, use a video recording program. Some video files may be viewed on a computer, but not on a home DVD video player. 8 Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 13
or in an unsupported format. Open the video file in a video editor, and then resave the file in a supported format. Codec error messages appear Open the file in Windows Media Player. Ensure Windows Media Player is when I play certain video files. configured to automatically download codecs. If the - HP m9510f | Troubleshooting - Page 14
to turn off the computer. 2 Press the On button to start the computer. Error message: Hard disk drive error. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Limited Warranty and Support Guide to contact Support. 10 Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 15
device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows Vista. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. For details, refer to the Limited Warranty and Support Guide for details - HP m9510f | Troubleshooting - Page 16
see whether your device is enabled and working properly. If it is available, click the Troubleshoot button, and follow the onscreen instructions in the device troubleshooter wizard. 8 Restart the computer. Click the Windows Vista start button, click the Arrow button next to the Lock button, and then - HP m9510f | Troubleshooting - Page 17
cable to the NIC. Do not plug a network cable into a telephone service line; doing so may damage the NIC. For more information about connecting to the Internet, press the Help ? button on the keyboard to open the Help and Support Center. Verify that the Web browser is installed and set up to work - HP m9510f | Troubleshooting - Page 18
/adware program included on your computer (select models only), or use any number of available software programs that remove adware programs. Note that many of the popular antivirus programs have tools that scan for and remove adware from your computer. 14 Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 19
to mouse movement. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. For a mouse with a roller ball, use - HP m9510f | Troubleshooting - Page 20
HP TouchSmart PC, within 12 inches and away from interference with other devices. Replace the batteries in the keyboard and mouse. Turn into a USB port on the computer. If you have a choice, use a USB port on the front of the computer. 2 Push the Connect button Troubleshooting and Maintenance Guide - HP m9510f | Troubleshooting - Page 21
Windows Start Menu. 4 Use the arrow keys to select the Arrow button next to the Lock button. Select Shut Down, and then press the Enter key on the keyboard. 5 After the shutdown is complete, reconnect the mouse connector to the back of your computer, and then turn on your computer. Troubleshooting - HP m9510f | Troubleshooting - Page 22
and Servicing Guide. Reseat the hard disk drive data and power cables. For instructions, refer to the Upgrading and Servicing Guide. When drive activity stops, remove the disk and press the spacebar on the keyboard. The computer should start up. Press and hold the On button until the computer turns - HP m9510f | Troubleshooting - Page 23
hard disk drive: 1 Click the Windows Windows Vista start button, and then Control Panel. 2 Click Uninstall a program. The Programs and Features window opens. 3 Select the program you want to remove, and then click Uninstall. 4 Follow the onscreen instructions. Troubleshooting Computer Problems - HP m9510f | Troubleshooting - Page 24
) Symptom Software programs and files take longer to open or respond. (continued) Possible solution Check for hard disk drive errors: 1 Close all open programs and windows. 2 Click the Windows Vista start button, and then Computer. 3 Right-click the hard disk drive that you want to check, and - HP m9510f | Troubleshooting - Page 25
inserted into the correct slot. Inspect the ends of the memory cards for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and a small amount of isopropyl alcohol. Replace the memory card if necessary. Troubleshooting Computer Problems 21 - HP m9510f | Troubleshooting - Page 26
-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and follow the onscreen instructions. Or To revert to an earlier version of a driver, click Rollback Driver, and follow the onscreen instructions. 22 Troubleshooting and - HP m9510f | Troubleshooting - Page 27
Manager: 1 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Manager. 2 Click Advanced Options, Reinstall software programs that came with your computer, and then click Next. 3 Click Next at the Welcome screen. A list of programs opens. Check whether your - HP m9510f | Troubleshooting - Page 28
. To reinstall a program using the Recovery Manager: 1 Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Recovery Manager. 2 Click Advanced Options, Reinstall software programs that came with your computer, and then click Next. 3 Click Next at the Welcome screen - HP m9510f | Troubleshooting - Page 29
://www.hp.com/support and visit the Software & Driver downloads page for your computer model. Starting system recovery from the hard disk drive Choose one of the following procedures to reinstall the software from the recovery image on your hard disk drive: System recovery from the Windows Vista - HP m9510f | Troubleshooting - Page 30
process, and wait until you see the desktop. 11 Turn off the computer, reconnect all peripheral devices, and turn the computer back on. 12 Perform the procedure "Performing the post-recovery procedure" on page 27. System recovery at system startup If Windows Vista is not responding, but the - HP m9510f | Troubleshooting - Page 31
post-recovery procedure 1 At the Welcome to Microsoft Windows screen, follow the onscreen setup instructions, and then click Start in the last screen to display the Windows desktop. 2 Configure your Internet connection. 3 Turn off your computer, reconnect all peripheral devices that were originally - HP m9510f | Troubleshooting - Page 32
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Troubleshooting and Maintenance Guide